487 Human Resources jobs in Riyadh

Customer Service Executive Jobs in Al Malqa

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We are seeking a skilled Call Center Agent to manage communication with customers and handle support requests efficiently. This role involves responding to phone calls and emails, documenting issues, and classifying requests based on service needs. The ideal candidate will have experience with ticketing systems and strong communication skills to ensure customer satisfaction.

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Document issues and classify requests based on service needs.
• Use ticketing systems to track and manage support requests.
• Communicate effectively to resolve customer concerns and ensure satisfaction.

• Experience with ticketing systems.
• Strong communication skills.
• Ability to manage multiple inquiries and maintain accurate records.

Personal Service Professionals Jobs in Al Olaya

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Seeking a skilled Personal Assistant to provide comprehensive support to the CEO in both professional and personal matters. The role requires exceptional organizational skills, confidentiality, and the ability to manage a dynamic workload. The ideal candidate will have a strong background in administrative support, fluency in Arabic and English, and a professional demeanor. A proactive approach and a high level of discretion are essential for success in this fast-paced environment.

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Saudi Icon Al Olaya · Riyadh · Saudi Arabia

Seeking a skilled Personal Assistant to provide comprehensive support to the CEO in both professional and personal matters. The role requires exceptional organizational skills, confidentiality, and the ability to manage a dynamic workload. The ideal candidate will have a strong background in administrative support, fluency in Arabic and English, and a professional demeanor. A proactive approach and a high level of discretion are essential for success in this fast-paced environment. Mid career

Status: Easy Apply

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• City: Riyadh
• Area: Al Olaya
• Career level: Mid career
• Employment type: Full time
• Gender: Gender unspecified

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence .

Role Overview

This role provides highly visible customer support through the performance of on-site service, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customers on administrative and technical matters for assigned projects. Interprets customer needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This position may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking / wireless networking.

This role is to provide Cargo Vehicle Inspection (CVI) equipment field service engineering support to delivered cargo systems. (M60, P60, ZBV)

Responsibilities

• Carrying out the basic repairs, and maintenance, as necessary elements of the cargo systems (CVI)
• Local POC for technical issues covering regional systems
• Performing general maintenance, fitting, Troubleshooting and fault finding on CVI systems & subsystems.
• Organise scheduled maintenance and repairs of the cargo systems (M60 & P60)
• Providing oral and written responses to requests for 3rd line technical requests from the site of operations to either site engineers, customer reps
• Providing defect liability or post-acceptance support for CVI equipment.
• Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database.
• Responsible for ensuring that all issued equipment, including Vehicles, Spares, Consumables, Tools and / or Test equipment, are maintained in a suitable and safe condition.
• Deal respectfully, with customers, operators, and their related staff, in a manner sensitive to the cultural or language differences that may occur.
• Working in a safe manner, in accordance with issued H&S instructions.

Qualifications

• Previous experience supporting a complex technical product, containing, Engine, drives, PLC, transmitters & receivers, electrical systems, IT elements, electrical generators etc.
• Mercedes truck experience an advantage
• Can- do’ approach, with an ability to complete a task, sometimes with limited access to resources.
• Able to work with limited daily supervision
• Ability to communicate technical issues, clearly, both verbally, and in writing.
• BTEC, C&G or HNC or similar qualification in an engineering discipline
• Knowledge of hydraulic, electrical, and electro / mechanical system.
• Knowledge of IT Networking solutions, CCNP or Similar.
• Knowledge of integrated it systems including PLC, HV systems and / or radar.

Field Service Engineer • Riyadh, Saudi Arabia

1. Minimum 8+ years of experience in IT operations or service delivery with mandatory banking industry experience.
2. Proven experience in implementing and managing service monitoring tools (e.g., Zabbix, Nagios, Splunk, SolarWinds, Dynatrace, AppDynamics, etc.).
3. Experience in SLA/KPI reporting, dashboards (e.g., Power BI, Tableau), and executive presentations.
4. Familiarity with ITIL frameworks and service management practices.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

Overview

We are seeking a qualified Biomedical Service Engineer to join our technical team. The candidate will be responsible for the installation, maintenance, and repair of biomedical and laboratory equipment across Saudi Arabia. Prior experience in the Saudi healthcare sector and a valid driving license (Saudi or GCC) are required.

• Develop comprehensive knowledge of the company’s medical and laboratory devices
• Install biomedical equipment and update configurations as per technical standards
• Conduct routine inspection and preventive maintenance of key equipment, including: Critical Care, Renal Care, Ultrasound, Radiology Autoclave, Dental Chair, Biochemistry Analyzer, Haematology Analyzer, Centrifuge, Medical Gas System, Nurse Call System, Bed Head Unit, Pendant, MOT
• Provide timely technical support and troubleshooting
• Maintain detailed service records for each device and system
• Train technical staff and medical personnel on safe and effective device usage
• Prepare technical reports outlining policies, procedures, and maintenance protocols
• Monitor equipment performance and recommend improvements or upgrades
• Stay up to date with the latest developments in biomedical technology

• Bachelor’s degree in Biomedical Engineering (Mandatory)
• 1–2 years of work experience in the Saudi healthcare market (Mandatory)
• Valid Saudi or GCC driving license (Mandatory)
• Strong analytical and troubleshooting skills
• High level of organizational accuracy and attention to detail
• Professional communication skills in technical environments
• Flexible and committed approach to providing technical support

Job Type: Full-time

Overview

Customer Service Quality Supervisor

To oversee and ensure the quality of customer interactions across all social media platforms by monitoring performance, providing constructive feedback, and implementing continuous improvement initiatives to enhance customer satisfaction and protect brand reputation.

• Quality Monitoring & Evaluation: Review and evaluate customer interactions on platforms such as X, Instagram, WhatsApp, and other digital channels. Ensure responses align with the brand’s tone of voice, guidelines, and service standards.
• Performance Analysis & Reporting: Prepare weekly and monthly quality reports, including KPIs, trends, and areas for improvement. Identify recurring issues and propose actionable solutions.
• Training & Development: Provide individual feedback sessions to address performance gaps. Conduct training workshops to improve writing skills, response accuracy, and tone.
• Process & Content Improvement: Review and update response templates to ensure clarity, accuracy, and a positive customer experience. Recommend workflow enhancements for greater efficiency and faster resolution times.
• Compliance & Policy Adherence: Ensure all communications comply with company policies, data privacy regulations, and social media best practices. Monitor adherence to service level agreements (SLAs). Ability to innovate and implement new methods that improve the efficiency of the Customer Service Quality Department and enhance overall performance.

• Bachelor’s degree in business administration, Communication, or a related field.
• 3+ years of experience in customer service, preferably in social media support.
• Strong knowledge of quality assurance methodologies and KPIs.
• Excellent written communication skills in both English and Arabic.
• Ability to analyze data and produce actionable insights.
• Strong leadership, coaching, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Has worked previously in E-commerce sector or a related field.

• Mid-Senior level

• Full-time

• Customer Service
• Quality Assurance
• Other

• Cosmetics
• Retail
• Advertising Services

Human Resources Manager Jobs in Al Olaya

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Seeking an experienced HR Manager in Riyadh to oversee human resources functions and drive employee engagement. The ideal candidate has at least two years of HR experience, knowledge of labor laws, and proficiency in HR software. Strong communication skills and a collaborative spirit are essential for this role.

An Admin HR Officer is essential for managing employee relations and ensuring smooth administrative processes in the workplace. This role requires strong organizational skills and effective communication with all employee levels. A deep understanding of labor laws and policies is crucial to foster a positive and productive work environment.

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You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

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If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.

• HR Manager — Al Olaya, Riyadh, Saudi Arabia. Seeking an experienced HR Manager in Riyadh to oversee human resources functions and drive employee engagement. The ideal candidate has at least two years of HR experience, knowledge of labor laws, and proficiency in HR software. Strong communication skills and a collaborative spirit are essential for this role. Saudi nationals. Management · 2-2 Years of Experience 12 days ago Easy Apply
• Admin HR Officer — Al Olaya, Riyadh, Saudi Arabia. An Admin HR Officer is essential for managing employee relations and ensuring smooth administrative processes in the workplace. This role requires strong organizational skills and effective communication with all employee levels. A deep understanding of labor laws and policies is crucial to foster a positive and productive work environment. 30+ days ago Easy Apply

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Overview

We are seeking a skilled Customer Service Quality Specialist to join our team in Egypt. The ideal candidate will be fluent in Arabic and English, and have a strong understanding of customer service principles and practices as well as cultural nuances of the GCC region. In this role, you will be responsible for monitoring, evaluating and improving the quality of our customer service interactions to ensure customer satisfaction and retention.

• Application Deadline: October 01, 2025
• Department: Training and Quality
• Employment Type: Full Time
• Location: Egypt
• Workplace type: Onsite
• Reporting To: Amanda Souza

• Monitor customer service interactions (voice, chat, emails) to ensure quality standards are met and exceeded.
• Evaluate customer service performance using quality assurance metrics and provide feedback to agents and supervisors.
• Develop and deliver training programs to enhance customer service skills and knowledge.
• Identify and analyze customer service issues, and work collaboratively with other departments to develop and implement solutions.
• Conduct research to identify best practices in customer service, and implement new strategies and processes to improve overall quality.
• Analyze customer feedback data to identify trends and opportunities for improvement.
• Work closely with other team members to ensure a high level of customer satisfaction.

• Fluency in Arabic and English (both spoken and written)
• Proven experience in a customer service quality assurance role.
• Strong knowledge of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications.
• Bachelor's degree in business administration, marketing, or a related field

• Six Sigma (Green or Black Belt) / LEAN or any other quality management certifications

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

1. Applied
2. HR call @Tabby
3. Assessment
4. Technical interview @Tabby
5. Final interview @Tabby
6. Hired

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Overview

The Maintenance Coordinator will be responsible for the day-to-day execution and oversight of maintenance required for client contracts during the warranty period or maintenance contracts with clients. In addition to overseeing the day-to-day activities the incumbent will coordinate between various labor resources to ensure adherence to the timelines and budgets.

• Reassessing the work plans and settling issues as they arise in order to deliver maintenance work efficiently and with a quick response time while staying within budget


• Liaising with supply chain on the delivery of inventory to the worksite as per the agreed schedule with clients


• Prepare weekly maintenance schedules and allocate work as per forecasted workload


• Preparation of any necessary documentation to ensure that the site and inventory is compliant with any onsite regulatory requirements

• Must hold a bachelor’s degree from an accredited university.


• Minimum 2 years’ plus experience in maintenance, preferably with commercial kitchen equipment.


• Must have experience in GCC.


• Preferred experience with MS Dynamics.