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694 Customer Service & Helpdesk jobs in Saudi Arabia

Customer Service Supervisor

New
Riyadh, Riyadh Tamkeen Technologies

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Job Description

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

Responsibilities
  • Supervise and manage the customer service team to ensure high levels of performance and motivation
  • Implement and monitor service standards and procedures to enhance customer satisfaction
  • Train and coach team members on best practices in customer service and communication skills
  • Resolve complex customer complaints and issues efficiently and effectively
  • Analyze customer service metrics and provide reports to management on team performance
  • Support ongoing improvements in service delivery by providing insights and recommendations
  • Collaborate with other departments to ensure a seamless customer experience across all channels
  • Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
    • Average Handling Time (AHT)
    • First Call Resolution (FCR)
    • Service Level Agreement (SLA) adherence
    • Customer Satisfaction (CSAT) scores
    • Customer Dissatisfaction (DSAT) drivers
Requirements
  • Bachelor's degree in Business Administration, Management, or a related field
  • 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
  • Strong knowledge of customer service principles and best practices
  • Excellent communication, interpersonal, and conflict resolution skills
  • Proficient in data analysis and reporting software to monitor team performance
  • Ability to motivate and inspire team members to achieve their best work
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Must be a Saudi Passport holder
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Customer Service
  • Industries: IT Services and IT Consulting

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Front Desk Agent

New
Dammam Rotana Hotels

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Job Description

Overview

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

Responsibilities
  • Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  • Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  • Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
  • Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  • Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  • Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  • Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

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Call Center Representative

New
Riyadh, Riyadh Emdad By Elm

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Job Description

Overview

The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position requires a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The agent will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.

Job Requirements
  • A minimum educational qualification of a diploma or bachelor’s degree in a relevant field.
  • Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
  • Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
  • Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
  • Strong problem-solving skills and the ability to think on one’s feet to address customer inquiries effectively.
  • High level of empathy and patience when dealing with customer complaints or concerns.
  • Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
  • Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
  • Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
  • Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.
Job Responsibilities
  • Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
  • Accurately document and track customer interactions in the company’s CRM system, ensuring all information is up-to-date for effective follow-up.
  • Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
  • De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
  • Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
  • Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
  • Maintain a strong understanding of company products and services to provide informed guidance to customers.
  • Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
  • Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
  • Uphold compliance with company policies and industry regulations during all customer interactions.
Required Skills
  • Excellent communication skills, both written and verbal, to convey information clearly and professionally.
  • Strong customer focus with a commitment to ensuring a positive customer experience.
  • Effective problem-solving abilities to identify solutions in high-pressure situations.
  • Adaptability to changing environments and ability to learn new technologies quickly.
  • Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
  • High level of empathy to understand customer concerns and provide appropriate responses.
  • Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
  • Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
  • Resilience and patience when handling difficult customer interactions.
  • Time management skills to prioritize tasks effectively in a busy environment.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Human Resources Services and Telephone Call Centers

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Junior Customer Experience Operations Analyst

New
Riyadh, Riyadh Lucidya LLC.

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About Lucidya

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

About the Role

We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.

This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.

What You’ll Do
  • Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
  • Build and maintain workflows for CX pipeline, forecasting, and processes.
  • Troubleshoot field mapping, integration, and system logic issues.
  • Ensure accurate data flow for customer health scores, lifecycle stages, and company details.
  • Conduct regular customer data audits for accuracy and completeness.
  • Clean and enrich records using HubSpot tools, filters, and custom views.
  • Support deduplication, tagging, and standardization processes.
  • Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
  • Maintain customer stage definitions in line with CX playbooks.
  • Create or assist in building dashboards for key CX metrics.
  • Pull data from HubSpot and ChurnZero to support team decision-making.
  • Maintain documentation for CX workflows, playbooks, and operational processes.

Support the CX team in using HubSpot and ChurnZero effectively.

What We’re Looking For
  • Bachelor’s degree in Business, Operations, Analytics, or related field.
  • 1–2 years’ experience in CX, CS, or Support Operations (SaaS experience preferred).
  • Hands-on experience with HubSpot CRM and ChurnZero (required).
  • Strong understanding of data hygiene and customer lifecycle metrics.
  • Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.
  • Detail-oriented, analytical, and collaborative
  • Fluent in English (Arabic is a plus).
Why Join Lucidya?
  • Shape the future of customer experience in MENA with an industry-leading platform.
  • Join a fast-growing AI company at the forefront of digital transformation.
  • Work with a mission-driven, collaborative team obsessed with product excellence.
  • Competitive compensation, growth opportunities, and a chance to make a real impact.
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Technical Customer Success Manager - Enterprise Infrastructure

New
Dell

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Technical Customer Success Manager - Enterprise Infrastructure

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services team in Riyadh, Saudi Arabia .

What you’ll achieve

We’re looking for a Technical Customer Success Manager with strong technical expertise in enterprise infrastructure to join our team. In this role, you will serve as a trusted advisor to Dell Technologies’ customers, ensuring they realize maximum value from their investments in Dell solutions. You’ll act as a bridge between our customers and Dell’s teams, driving adoption, retention, and satisfaction.

  • Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals.
  • Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives.
  • Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed.
  • Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement, and collaborate closely with Dell’s Sales, Professional Services, and Support teams to deliver a seamless customer experience.
  • Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements, and stay updated on industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
  • Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions.
  • Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions.
  • Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders.
  • Proficiency with enterprise infrastructure products is highly preferred with an analytical mindset and the ability to leverage data to drive insights and recommendations.
  • Bachelor’s degree in information technology, computer science, or a related field.
Desirable Requirements
  • 8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors
Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 September 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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Customer Success Manager

Riyadh, Riyadh Master Works

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Get AI-powered advice on this job and more exclusive features.

Job Summary:

The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company's products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences.

Job Summary:

The Customer Success Manager is a key role within the Customer Success Department, responsible for ensuring customers achieve their desired outcomes while using the company's products or services. The CSM acts as a trusted advisor, building strong relationships with customers, driving product adoption, and ensuring customer satisfaction and retention. This role requires a proactive, strategic, and customer-focused individual who can balance relationship management with data-driven insights to deliver exceptional customer experiences.

Key Responsibilities:

  • Customer Relationship Management:
  • Build and maintain strong, long-term relationships with assigned customers, serving as their primary point of contact
  • Understand customer goals, challenges, and success metrics to provide tailored guidance and support
  • Conduct regular check-ins, business reviews, and strategic meetings to ensure customer satisfaction and alignment with their objectives
  • Onboarding and Adoption:
  • Lead the onboarding process for new customers, ensuring a smooth transition and quick time-to-value
  • Drive product adoption by educating customers on features, best practices, and use cases that align with their goals
  • Monitor customer usage and engagement to identify opportunities for increased adoption and value realization
  • Retention and Expansion:
  • Proactively identify at-risk customers and develop action plans to mitigate churn
  • Collaborate with the Sales team to identify upsell and cross-sell opportunities, contributing to revenue growth
  • Ensure high renewal rates by delivering consistent value and addressing customer concerns promptly
  • Customer Advocacy:
  • Act as the voice of the customer within the organization, sharing feedback and insights with Operation, Marketing, and Sales teams
  • Advocate for customers' needs and priorities, ensuring their success is at the forefront of company initiatives
  • Encourage satisfied customers to participate in case studies, testimonials, and referrals
  • Data-Driven Insights and Reporting:
  • Track and analyze customer health metrics, such as product usage, support tickets, and satisfaction scores
  • Provide regular reports on customer success metrics, including retention rates, churn risk, and expansion opportunities
  • Use data to identify trends, risks, and opportunities for improving the customer experience
  • Continuous Improvement:
  • Stay up-to-date on industry trends, product updates, and best practices in customer success
  • Contribute to the development of customer success resources, such as playbooks, training materials, and knowledge base articles
  • Participate in cross-functional projects to improve processes, tools, and strategies for customer success

Qualifications:

  • Education:
  • Bachelor's degree in Business, Marketing, Communications, or a related field (preferred but not required)
  • Experience 3-5 years of experience in customer success, account management, or a related role
  • Experience in SaaS, technology, or a subscription-based business model is highly desirable
  • Skills:
  • Exceptional communication, presentation, and interpersonal skills
  • Strong problem-solving and strategic thinking abilities
  • Proficiency with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango)
  • Ability to analyze data and translate insights into actionable strategies
  • Project management and organizational skills to manage multiple customer accounts effectively

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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Call center representative

Workato

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Call center representative vacancy in Medina Saudi Arabia

Call Center Representative (Pakistani/Malayalee)
As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a professional and efficient manner. You will be based in our call center located in Medina, Saudi Arabia and will work with a team of diverse individuals to provide exceptional customer service. This is an ideal position for freshers looking to gain experience in the customer service industry.

Key Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Making outbound calls to follow up on customer requests or resolve issues
- Providing accurate information about products or services to customers
- Maintaining a high level of professionalism and customer service at all times
- Documenting all interactions with customers accurately and promptly
- Collaborating with team members to ensure efficient resolution of customer issues
- Meeting or exceeding performance goals set by the company

Requirements:
- Fluency in English is essential for this role
- Proficiency in Urdu or Malayalam is preferred but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and customer-oriented mindset
- Ability to work well under pressure in a fast-paced environment
- Prior experience in a call center or customer service role is an asset but not mandatory

Working Hours:
This is a full-time position with working hours from 9am to 6pm, Sunday through Thursday. Part-time positions may also be available.

Salary:
We offer a competitive salary of 900$ per month, along with benefits such as medical insurance, transportation allowance, and annual leave.

If you are passionate about providing excellent customer service and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity. We welcome individuals from all nationalities who meet our requirements. Please submit your CV along with a cover letter explaining why you are the right fit for this role. Only shortlisted candidates will be contacted for an interview.

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Call center representative

Jeddah, Makkah Work in USA

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Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative - Jeddah, Saudi Arabia


We are currently hiring for a Call Center Representative to join our team in Jeddah, Saudi Arabia. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a timely and professional manner.

Requirements:
- Fluency in Hindi and/or other Indian languages
- Excellent communication skills
- Ability to work in a fast-paced environment
- Customer service oriented
- Previous call center experience is preferred

Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Making outbound calls to follow up on customer requests or resolve any issues
- Providing information about products or services to customers
- Maintaining accurate records of all customer interactions
- Collaborating with team members to ensure excellent customer service

Benefits:
- Competitive salary of 1400$ per month
- Full-time job with visa sponsorship
- Opportunity for growth and career development

If you are a fluent Hindi speaker with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Join our dynamic team in Jeddah and be part of an exciting journey to success.

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Call center representative

JobCenter

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Call Center Representative Vacancy in Medina, Saudi Arabia

We are seeking a highly motivated and customer-oriented Call Center Representative to join our team in Medina, Saudi Arabia. The role involves handling inbound and outbound calls, providing excellent customer service, and resolving customer issues.

Requirements:
  • Must be an Indian national
  • Fluent in English (Arabic skills preferred)
  • Prior experience in call center or customer service
  • Excellent communication and interpersonal skills
  • Ability to multitask and work under pressure
  • Strong problem-solving skills
  • Availability for flexible shifts, including weekends and holidays
Responsibilities:
  • Answer incoming calls and assist customers
  • Make outbound follow-up calls
  • Identify and escalate priority issues
  • Maintain accurate interaction records
  • Provide exceptional customer service
  • Achieve performance targets
Benefits:
  • Competitive salary
  • Health insurance
  • Paid training
  • Career growth opportunities

If you are passionate about customer service and meet the requirements, we would love to hear from you! Apply now to join our team as a Call Center Representative in Medina, Saudi Arabia.

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Call center representative

India Abroad

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Call center representative vacancy in Medina Saudi Arabia

Call Center Representative in Medina, Saudi Arabia for Indian Nationals



We are now hiring a Call Center Representative to join our team in Medina, Saudi Arabia. As a Call Center Representative, you will be responsible for handling customer inquiries and concerns through phone calls and emails. We are looking for Indian nationals with a biometric passport who are willing to work full time and can relocate to Medina.

Responsibilities:
- Receive incoming calls from customers and assist them with their inquiries and concerns
- Respond to customer emails in a timely and professional manner
- Provide accurate information about our products and services
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to ensure excellent customer service
- Meet performance goals set by the company

Requirements:
- Must be an Indian national with a valid biometric passport
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in English (Arabic proficiency is a plus)
- Ability to handle multiple tasks and work under pressure
- Strong problem-solving skills and attention to detail
- Customer-oriented mindset with the ability to adapt to different personalities

Benefits:
- Competitive salary of 1100$ per month
- Accommodation provided
- Full-time job with stable working hours
- Opportunity for career growth within the company

If you are passionate about providing exceptional customer service and have the required qualifications, we would love to hear from you! Please apply now with your updated resume.

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