10 Customer Service & Helpdesk jobs in Saudi Arabia

We're looking for an Entrepreneur in Residence (EIR). This will be a part-time role for about twice a week. You will be a Mentor for inexperienced entrepreneurs for key startup activities related to team formation, strategic marketing, business development, strategic partnering, and fundraising.

KEY RESPONSIBILITIES:

• Creating insights into how macro trends and shifts in the competitive landscape influence the venture opportunity in that space.
• Evaluating how new business models can be applied effectively to create new value.
• Understanding how we can best leverage the assets of our corporate partners to create competitive advantage.
• Examining market size and building the business case of the potential venture.
• Engaging with customer segments via qualitative methods to truly understand their needs. Support with reaching out to experts and stakeholders in specific spaces.
• Rapid prototyping and testing potential solutions with the customer segments.
• Creating an investment note communicating the insights generated to obtain corporate board endorsement.

MINIMUM REQUIREMENTS:

• An experienced entrepreneur with experience in the UAE and/or GCC and MENA market(s).
• Excited to work with startups throughout their acceleration journey.
• Some experience with coaching/mentoring.
• A team-oriented individual who is also able to work on projects autonomously.
• A problem-solver, taking initiative and challenging startups to achieve their full potential.

ABOUT RAINMAKING INNOVATION:

• We are the people behind Startupbootcamp, the global accelerator with 75 programs on four continents behind us.
• We are a fast-growing innovation execution engine with a partnership of serial entrepreneurs with a mix of corporate and startup backgrounds.
• We are 150+ passionate innovators distributed across 12 offices.
• We have worked with 100 of the Fortune 500; we’re at the intersection of startups, corporates, investors, and talent.
• To know more about Rainmaking: rainmaking.io

WHAT WE OFFER:

• A unique culture focusing on three strong values: being entrepreneurial, being impactful, and being kind.
• Read our culture book here: Culture Book
• A great working environment and awesome colleagues.
• A fun and challenging role with lots of room to influence how things get done.
• A platform designed to create meaningful partnerships between startups and partners of the program.

If you got what it takes, apply to this role through our job opening.

#J-18808-Ljbffr

Do you love tech , but have a passion for people too ? As a Client Success Manager you will be responsible for owning and developing the relationship with clients and promoting the use ofaccesso services and products.As a part of theaccesso Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.

As a member of our Client Operations team, you’ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities , you’ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players , and love helping others.

Location: Riyadh, KSA

Reports to: Director of Operations

Travel ️ Requirement: Up to 40% across KSA, occasional travel to Dubai, UAE

What you’ll be working on:

• Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.
• Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
• Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
• Supporting third parties during integration activities with Horizon
• Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner.
• Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently.
• Contributing to overallaccesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts.
• Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
• Advising clients on industry best practice and best use of the software.
• Provide training to end-users and support teams on system, applications and functionalities.
• Managing client support notifications, requests, and Service Desk tickets.
• Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found.Keeping clients informed of significant issues that might affect them.
• Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Create comprehensive documentation including system manuals, user guides, and technical specifications.
• Supporting accesso sales team in the preparation and demo of the Horizon solution.

What you bring to the role:

• Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, andthatany challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences,and ticket sales. Our clients are theme parks and attractions so this will include support during evenings,weekends,or holidays, especially during seasonal peaks.
• Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
• General computer skills including the Microsoft suite of products and Outlook are required.
• Experience with web-based technology,
• Exceptional organizational skills and the ability to prioritize tasks.
• Ability to facilitate daily responsibilities with little to no direction.The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.

️ Bonus points if you have:

• Bachelor’s degree in business, Technology or a related field is a distinct advantage.
• Previous eCommerce, ticketing, or guest-facing service industry experience.
• Arabic language knowledge
• Experience working with Horizon/VGS ticketing software or similar.

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.

LIFE at accesso:

Ataccesso , we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We’ve created a virtual environment with no shortage of connection – so share memes and high fives with teammates, or break up your day with virtual escape quests, “Online Office Olympics” and more! Work-life balance is important here too, so you’ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).

We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at so that we can set you up for success.Learn more aboutDiversity & Inclusion ataccesso . You can review our candidate privacy statement here: Candidate Privacy Statement

ABOUTaccesso :

Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure & entertainment venues by creating innovative technology solutions that enhance the guest journey from start to finish. Currently,accesso employs over500team members around the globe , many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we’re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.

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At accesso, we celebrate the diverse perspectives of our team members, and are dedicated to fostering a culture centered around inclusivity and belonging

To help us on this mission, we invite you to participate in this brief, entirely optional survey. Please be assured that any information shared is strictly confidential and will in no way impact your candidacy for current or future roles. We're simply eager to learn more about our diversity and inclusion strides, and your insights are key piece to the puzzle.

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Customer Experience Manager, Saudi

Location:
Riyadh, Saudi Arabia

Area of Interest
Customer Experience

Job Type
Professional

Technology Interest
Services & Software

Job Id

Note: This posting is to advertise potential job opportunities. The exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you if a relevant position opens.

Travel: Up to 30%

Location: Saudi

What You'll Do

As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations, leading to value realization and growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership. You will understand their business and technical objectives and develop strategies to enable them. Your responsibilities include ensuring delivery of customer-aligned outcomes, engaging with executives and technical partners within the customer, and driving adoption of software and services to ensure successful renewals and growth.

You will develop and maintain strong relationships with customers, understanding their challenges and objectives. You will advocate for customers within Cisco, ensuring their needs are met with high-quality customer experience. You will own financials, including services revenue and margin, and make strategic financial decisions. Additionally, you will build and implement Technical Adoption Plans and end-to-end Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full utilization of our technologies.

Who You'll Work With

You will partner with customer technical and operational leaders and executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. Collaboration with Sales, Renewals, Solution Development Architects, and Deal Acceleration teams will be essential to drive ARR and services growth.

Who You Are

You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop partnerships with customers. You are adept at handling financials and making strategic investment decisions. You have expertise in driving software and service adoption, mitigating renewal risks, and enhancing customer dedication. A deep understanding of Cisco, our technology, and the industry landscape is required, along with fluency in Arabic.

Minimum qualifications:

• 8 years of proven experience. CCIE preferred, but a good level of technical understanding is also considered.
• Knowledge of a single technology architecture.
• Experience driving successful customer adoption and project delivery.
• Experience developing and maintaining senior-level relationships.
• Experience coordinating cross-functional teams in a matrix organization.
• Financial and/or adoption forecasting experience.
• Fluent in Arabic (required).

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across physical and digital worlds. Our solutions provide unmatched security, visibility, and insights, powering the future.

We foster a culture of innovation and collaboration, offering limitless opportunities to grow and build. We work as a team, collaborating with empathy to achieve big things globally. Our solutions are everywhere, and so is our impact.

We are Cisco, and our power starts with you.

We ensure reasonable accommodations are provided for individuals with disabilities during the application and interview process, as well as for performing essential job functions. Please contact us to request accommodations.

**Job Description Summary**
Service Center Specialist (Tamheer) will act as the face of GEHC to our highly valued customers and serve as the primary contact between the customer and GEHC Service Support. Customer Service Center Specialist is responsible from customer call handling, job management, FMI (Field Modification Instruction) execution and some additional tasks to support customer service across LCT
**Job Description**
+ Key responsibilities/essential functions include:
+ Customer call handling and call back
+ Corrective job creation, tracking and closure
+ Remote service transfer
+ Customer site visit planned date change request
+ Remote Connectivity and Power& Grounding job management
+ Field Modification Instruction (FMI), Installation, Option & Upgrades (O&U), helium refill operations
+ Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
+ Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
+ Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
**Additional Information**
**Relocation Assistance Provided:** No

Job Title:
Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Advisor I
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Location:
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,
Language Requirements:
Time Type:
Full time2026-01-01
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.
Preferred Qualifications
Preferred Qualifications:
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You'll be the first point of contact for our Saudi Arabia customers in both Arabic and English by answering their requests through phone, chat and/or email - this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work (insert if shift is day and late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
What strengths will you bring?
- Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment.
What benefits will you receive?
One of the great things about joining Amazon's Customer Service team is that you don't need past experience in customer service. You'll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
- Medical insurance for the employee, as well as their spouse and children
- Amazon employee discount
- Nursery Benefit
- Life Insurance
- Expert training and ongoing opportunities to learn more and develop your skills
About the team
Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that's why you'll find we approach things differently here. You won't be asked to read from a script or learn dialogue by heart. Instead, we'll provide you with the training you need to problem solve for our customers. You'll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
Basic Qualifications
- Minimum age: 18 years old
- Be a Saudi national
- Minimum qualification of a high school degree - Passed
- Strong communication skills in Arabic and English (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
Preferred Qualifications
- Minimum 6+ months of Contact Center/ BPO experience in Voice Support is a plus
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
As an IT Support Associate, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.
Key job responsibilities
Responsibilities include, but are not limited to
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across the network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
- Traveling within your local or regional area to support our customers.
Basic Qualifications
- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
Preferred Qualifications
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The Role
As the Customer Care Manager- CRM, you will lead the contact center team to enhance customer experience, foster a culture of service excellence, and drive strategic initiatives to improve performance and satisfaction. You will play a key role in optimizing communication channels and ensuring seamless customer interactions across Aster Retail. Contact Centre & Team Management: • Lead and manage call center agents, ensuring high performance, motivation, and adherence to KPIs. • Oversee 24/7 contact center operations, ensuring seamless customer service delivery across multiple communication channels (calls, chats, emails, and social media). • Develop and implement customer service strategies that align with Aster Retail’s goals. • Provide coaching, training, and performance feedback to call center agents to enhance service quality. • Monitor agent performance metrics, including response time, resolution rates, and customer satisfaction scores, and take proactive steps for improvement. • Work closely with HR for staffing, hiring, performance management, and employee engagement initiatives. • Identify areas for improvement and implement process enhancements to optimize customer interactions. Coaching & Support for Pharmacists: • Provide coaching and guidance to pharmacists handling customer inquiries to enhance communication and service quality. • Ensure pharmacists are well-trained on handling patient consultations, addressing customer concerns professionally, and providing accurate product and service information. • Develop customer engagement best practices tailored for pharmacy professionals to improve customer retention and satisfaction. • Collaborate with L&D teams to organize regular training sessions for pharmacists on CRM tools, patient interaction skills, and service protocols. Customer Experience & Service Excellence: • Ensure the timely resolution of customer complaints and inquiries within the set turnaround time. • Track and analyze Voice of Customer (VOC) data, including NPS scores, customer feedback, and mystery shopping results, and drive action plans to improve satisfaction. • Develop initiatives to enhance patient experience and service quality across all touchpoints. • Monitor customer interaction quality, ensuring compliance with Aster Retail's service standards and regulations. Operational & Performance Management: • Generate and analyze monthly, quarterly, and annual reports on CRM activities, customer interactions, and team performance. • Implement and oversee performance management processes, ensuring timely feedback and corrective actions. • Manage vendor relationships, including contract requisition, vendor review, and departmental billing coordination. • Organize and plan engagement and improvement activities to drive continuous service enhancement.

Requirements
Education & Experience: • Bachelor’s degree with 2-4 years of experience in customer service/contact center operations, preferably in a pharmacy or healthcare setting. • Experience in managing call center teams and coaching professionals in a customer service environment. • Strong proficiency in Microsoft Office and CRM software. • Excellent English communication skills (written and spoken). • Ability to analyze performance metrics and drive process improvements. • Strong coaching and training skills, particularly for pharmacists and service agents. • Problem-solving mindset with the ability to handle escalations and customer concerns effectively. • Adaptability and flexibility to align with evolving business needs. Competencies: • Fostering Innovation | Drives a culture of continuous improvement and institutionalizes best practices by sponsoring processes and systems. • Delivering Patient Excellence | Strives for service excellence to ‘treat customers well’ by displaying an understanding of their requirements, delivering value and by communicating, keeping in mind the customer’s perspective. • Driving Collaboration | Establishes open and trusting relationships to drive cross functional synergy, focus on achievement of collective results and respect for diversity. • Driving Results | Displays perseverance and resilience to deliver high performance. Displays accountability for results and takes timely decisions evaluating relevant sources of information. Working conditions: • Work Schedule: Full-time with rotational shifts covering 24/7 operations. • Environment: Fast-paced, office-based contact center handling high call volumes. • Shifts: Includes evenings, weekends, and public holidays as needed. • Tools: CRM software, customer databases, call center systems, and digital platforms. • Performance: Measured by response time, satisfaction scores, and resolution rates • Demands: Requires attention to detail, problem-solving, and stress management. • Collaboration: Regular interaction with operations, HR, marketing, and IT. • Growth: Ongoing training through workshops and coaching.

About the company
Aster DM Healthcare is the new name spearheading a corollary of expansion, integrating the current brands of Hospital, Clinics, Pharmacies, Opticals, Healthshop, and diagnostic centres at numerous locations under one roof in GCC and India. Aster pharmacies are a part of Aster DM Healthcare. The pharmacy network previously known by its popular brand name Medshop has taken the new identity of Aster since 2010. Backed by more than 2 decades of experience in pharmaceutical retailing, Aster Pharmacies are designed to be a one-stop-shop offering premium products with professional service and personal care at the best prices in a pleasant ambiance.