762 Customer Service & Helpdesk jobs in Saudi Arabia
Technical Support Specialist IT Tech Support Jobs in Khobar (Sep 2025) - Bayt.com
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Technical Support Specialist IT Tech Support Jobs in Khobar
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Black & Grey HR is recruiting for a well-established retail group in Saudi Arabia looking to hire a skilled Network Support Engineer…
A Medical Center in Al Khobar is seeking a Client Services Coordinator responsible for managing patient communications and appointments. The role involves handling calls, scheduling, reminders, and providing compassionate support to patients and families. A minimum of one-year experience with customer care systems, strong typing and computer skills, and bilingual proficiency in English and Arabic are required. Excellent communication, organization, and professionalism are essential for success in this position.
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Job Listings- Network Support Engineer (Arabic Speaker) - Black & Grey HR Consultancy FZE Khobar · Saudi Arabia. Black & Grey HR is recruiting for a well-established retail group in Saudi Arabia looking to hire a skilled Network Support Engineer… 30+ days ago
- Client Services Coordinator ( Medical Center - Al Khobar ) - Almoosa Specialist Hospital Khobar · Saudi Arabia. A Medical Center in Al Khobar is seeking a Client Services Coordinator responsible for managing patient communications and appointments. The role involves handling calls, scheduling, reminders, and providing compassionate support to patients and families. A minimum of one-year experience with customer care systems, strong typing and computer skills, and bilingual proficiency in English and Arabic are required. Excellent communication, organization, and professionalism are essential for success in this position. 13 days ago
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#J-18808-LjbffrCustomer Success Manager, KSA
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About the Job
As a Customer Success Manager, your primary responsibility is guiding our customers through their digital journey with Lean. This pivotal role ensures seamless collaboration within Lean's teams to consistently deliver exceptional outcomes for our customers. You'll act as a crucial partner to our customers, drawing on your expertise in delivery, transformations, and facilitating their progression through various stages of adopting Lean solutions. By guiding them through operational, educational, and governance aspects, you'll pave the way for a successful Lean journey.
Who are we
Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.
Some of Lean’s clients include the likes of Tabby, Nayifat, Tamam, Circlys, and many more, making it the region’s most valuable Open Banking platform. The company has now processed over a billion dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENA region.
Responsibilities
In this role, you'll interface with customers, Lean’s leadership, and various core account teams Sales, Support, Implementation, and Product teams.
Your focus will be on strategizing and supporting customers' adoption plans, translating strategic initiatives into actionable steps aligned with their key milestones.
At Lean, we foster ambitious thinking and encourage ownership of customer challenges. Your role extends beyond delivering top-notch engagements and solutions; it involves proactively addressing customer challenges through innovative ideas and strategies.
Successful candidates will exhibit a strong delivery, data-driven, and strategic mindset. Attention to detail, excellent problem-solving abilities, and exemplary communication skills—both at executive and project team levels are essential.
As a peer leader, your ability to gain stakeholder buy-in, negotiate, and drive teams will be pivotal. Leveraging your enterprise experience and operational excellence, you'll influence decisions, offer insights, and contribute to secure, robust solutions.
Minimum Qualifications
Extensive experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business’ problems.
Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts and ensuring follow-through.
Experience leading digital transformation programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
Proven track record of developing customers’ strategies with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, engagements, opportunity management and negotiation.
Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
Data Manipulation: Ability to digest and manipulate data sets by use of pivot tables, lookups and compound formulas.
Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting and forecasting to guide business decisions.
Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.
Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
Strong organizational and troubleshooting skills with attention to details
Desired Qualifications
Fintech/payments industry experience is preferred
Bachelor’s / Master’s degree or equivalent
NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!
Why Join us?Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.
To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.
To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.
Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data
#J-18808-LjbffrSales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)
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Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office
Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office
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The Total Office is a leading provider of innovative commercial furniture solutions, serving clients across the UAE and Saudi Arabia. We specialize in creating productive and inspiring workspaces by offering ergonomic, sustainable, and design-driven office furniture from global brands. Our commitment to quality, client satisfaction, and timely project execution makes us a trusted partner for workspace transformation.
Role Overview
This position serves as a key liaison between our UAE-based sales team and clients/project stakeholders in Saudi Arabia. The ideal candidate will handle client-facing coordination tasks, ensure smooth execution of tenders, and support all project-related administrative requirements.
Key Responsibilities
- Act as the on-ground point of contact for clients and project teams.
- Coordinate with clients for site visits, document submissions, and quotations.
- Present and discuss quotations or clarifications with clients (as needed).
- Support sales in following up on ongoing tenders and project leads.
- Update and maintain tender documentation, trackers, and timelines.
- Liaise with internal departments to ensure timely delivery of project commitments.
- Provide periodic updates on the Saudi project pipeline, client meetings, and submissions.
- Identify new business leads or clients when opportunities arise.
- Strong communication and interpersonal skills (English proficiency required).
- Basic understanding of sales and tender processes.
- Proactive, self-motivated, and able to manage tasks independently.
- Ability to multitask and handle client communications professionally.
- Familiarity with MS Office tools (Excel, Word, Outlook).
- Bachelor's degree preferred.
- 2–4 years of experience in a sales coordination, client servicing, or admin support role in the Furniture Trading industry.
- Previous experience in a project-based or tender-focused environment is a plus.
- Proficiency in Arabic (mandatory) and English (preferred) for effective communication with clients and internal teams.
- Seniority level Associate
- Employment type Full-time
- Job function Sales and Business Development
- Industries Architecture and Planning
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#J-18808-LjbffrHead Of Customer Success Manager
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We are seeking an experienced and strategic Head of Customer Success to lead our customer success function and drive long-term value for our customers. This role will oversee the customer success team, define success metrics, and ensure our customers achieve maximum value from our solutions while driving retention, growth, and advocacy.
The ideal candidate will combine a customer-first mindset with strong leadership, operational excellence, and proven experience in scaling customer success for a SaaS or B2B company.
Key Responsibilities- Develop and execute the overall customer success strategy aligned with company goals.
- Lead, mentor, and grow a high-performing team of Customer Success Managers and Account Managers.
- Establish clear success metrics, KPIs, and reporting frameworks for customer retention, expansion, and satisfaction.
- Serve as the executive sponsor for strategic customer accounts and escalate as needed.
- Ensure a seamless onboarding, adoption, and renewal process across all customer segments.
- Build strong, trusted advisor relationships with customer executives to ensure business outcomes are achieved.
- Standardize customer success playbooks, workflows, and best practices.
- Partner with Product, Sales, and Marketing to ensure customer needs are represented in roadmap and strategy.
- Implement tools and processes for customer health scoring, lifecycle management, and proactive engagement.
- Own customer retention and expansion metrics (churn, renewal, upsell, and cross-sell).
- Collaborate with Sales on expansion opportunities and renewal negotiations.
- Monitor customer health indicators and proactively address risks to prevent churn.
- 8–12 years of experience in Customer Success, Account Management, or related roles in B2B enterprise SaaS.
- At least 3–5 years of leadership experience managing customer-facing teams.
- Strong understanding of customer success frameworks, lifecycle management, and revenue impact.
- Strong understanding of business flows, business analysis, and process optimization.
- Proven track record of reducing churn and driving account growth.
- Exceptional communication and executive presence with the ability to influence at all levels.
- Data-driven with the ability to translate insights into actionable strategies.
- Bachelor’s degree in Business, Management, or related field; MBA is a plus.
- Executive
- Full-time
- Software Development
Customer Success Manager, Automotive
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Managing the relationship for Starlinks Key Accounts (B2B), including supporting the cross departmental functions (Sales, OPS, CS). The high-level aim of the role is to maintain the long-term client relationship and to seek opportunities for development and commercial growth, while managing the Customer Success to deliver strong customer satisfaction. Build, manage and grow team and capabilities.
Responsibilities- Policy and Procedure Improvement: Recommend and support the implementation of improvements to departmental policies, procedures, and controls.
- Customer Communication and Engagement: Implement company programs to promote key customer messages, ensuring SOPs, SLAs, and communication tools are fit for purpose.
- Operational and Financial Reporting: Develop financial reports, operational performance dashboards, and present insights to manage internal and customer-related KPIs.
- Customer Onboarding and Relationship Management: Create and maintain processes for end-to-end customer onboarding in collaboration with sales and support functions, and manage customer relationships, including response to critical issues.
- Business Review and Alignment: Establish business review processes and operational alignment activities to ensure customer KPIs are communicated and met, including managing client contract renewals and negotiations.
- New Business Development: Seek and develop new business opportunities with the customer base, ensuring each customer has a development plan for new business opportunities.
- Invoicing and Payment Management: Ensure the Partnership Success team owns and manages the invoicing and payment processes, including validation of invoices prior to issuing.
- Quality and Data Management: Establish quality metrics, track trends, and ensure data is correctly updated and inputted for successful customer onboarding and operations, liaising with various departments to remove roadblocks.
- Bachelor’s degree in business administration/Sales & Marketing/ Logistics CS / Supply Chain Management or equivalent.
- Over 5 years of experience in customer service and account management within the automotive sector, focusing on Business-to-Business (B2B) operations.
- Excellent communication, presentation, and interpersonal skills.
- Strong project management skills with relevant accreditation.
- Strong data and analytical skills
- Mid-Senior level
- Full-time
- Sales and Business Development
- Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Freight and Package Transportation
Customer Success Manager
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Customer Success Manager (CSM),
plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.
Key Responsibilities of a Success Manager (CSM):
· Customer Onboarding and Training:
Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.
· Relationship Management:
Building and maintaining strong, trusting relationships with key client stakeholders.
· Proactive Issue Resolution:
Identifying potential problems early and working to solve them before they impact customer satisfaction.
· Performance Monitoring:
Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.
· Customer Success Planning:
Helping clients develop and achieve their goals using the product or service.
· Up-selling and Cross-selling:
Identifying opportunities to expand client relationships and increase revenue.
· Internal Collaboration:
Working with sales, product, and other internal teams to ensure client success.
· Feedback Collection:
Gathering customer feedback and providing it to internal teams to improve the product or service.
A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.
The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain,….etc)
Key Responsibilities:
· Technical Expertise:
Possess a deep understanding of cybersecurity frameworks, products, and services.
· Solution Design:
Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.
· Customer Engagement:
Build relationships with clients, understand their challenges, and offer expert advice.
· Sales Support:
Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.
· Product Demonstrations:
Conduct product demos and proof-of-concept sessions to showcase solutions.
· Requirements Gathering:
Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.
· Commercial Documents:
Assist in creating and updating commercial documents like RFPs and RFIs.
· Staying Current:
Keep up with industry trends, competitor offerings, and emerging technologies.
· Collaboration:
Work with internal teams, partners, and vendors to ensure successful solution delivery.
#J-18808-LjbffrHead of Customer Success Manager
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Head of Customer Success at Penny Software – we are seeking an experienced and strategic leader to head our customer success function, drive long-term value for customers, oversee the team, define success metrics, and ensure customers achieve maximum value from our solutions while driving retention, growth, and advocacy. The ideal candidate combines a customer-first mindset with strong leadership, operational excellence, and proven experience in scaling customer success for a SaaS or B2B company.
Responsibilities- Develop and execute the overall customer success strategy aligned with company goals.
- Lead, mentor, and grow a high-performing team of Customer Success Managers and Account Managers.
- Establish clear success metrics, KPIs, and reporting frameworks for customer retention, expansion, and satisfaction.
- Serve as the executive sponsor for strategic customer accounts and escalate as needed.
- Ensure a seamless onboarding, adoption, and renewal process across all customer segments.
- Build strong, trusted advisor relationships with customer executives to ensure business outcomes are achieved.
- Standardize customer success playbooks, workflows, and best practices.
- Partner with Product, Sales, and Marketing to ensure customer needs are represented in roadmap and strategy.
- Implement tools and processes for customer health scoring, lifecycle management, and proactive engagement.
- Own customer retention and expansion metrics (churn, renewal, upsell, and cross-sell).
- Collaborate with Sales on expansion opportunities and renewal negotiations.
- Monitor customer health indicators and proactively address risks to prevent churn.
- 8-12 years of experience in Customer Success, Account Management, or related roles in B2B enterprise SaaS.
- At least 3-5 years of leadership experience managing customer-facing teams.
- Strong understanding of customer success frameworks, lifecycle management, and revenue impact.
- Strong understanding of business flows, business analysis, and process optimization.
- Proven track record of reducing churn and driving account growth.
- Exceptional communication and executive presence with the ability to influence at all levels.
- Data-driven with the ability to translate insights into actionable strategies.
- Bachelors degree in Business, Management, or related field; MBA is a plus.
- Executive
- Full-time
- Other
- Software Development
We’re not displaying external referrals or job suggestions in this description. This listing reflects only the Head of Customer Success role at Penny Software.
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Customer Support Representative.
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Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
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Register Your Interest #J-18808-LjbffrTechnical Support Specialist IT Tech Support Jobs in AlKhafji (Sep 2025) - Bayt.com
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Technical Support Specialist IT Tech Support Jobs in AlKhafji
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The General Technician position in AlKhafji, Saudi Arabia, involves maintaining and repairing vehicles while ensuring high-quality customer service. Candidates should have a strong technical background and excellent problem-solving abilities. This role requires collaboration with team members, performing various automotive repairs, and staying updated on industry technologies. A valid driver's license and experience in automotive repair are essential.
#J-18808-LjbffrTechnical Support Specialist IT Tech Support Jobs in Yanbu (Sep 2025) - Bayt.com
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Power Technician needed in Yanbu, Saudi Arabia, requiring a three-year electrical diploma and five years of relevant experience. The role emphasizes maintenance of UPS systems, generators, and fault diagnosis. Candidates must demonstrate proficiency in handling high and low voltage systems, and have a solid grasp of electrical diagrams and schematics.
Advanced Metal Industries and Toho Titanium (ATTM), is a private company operating within the materials sector focusing on specialty…
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