389 Customer Service & Helpdesk jobs in Saudi Arabia

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support
  
  

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

Responsibilities:

1. Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repair guidelines.
2. Deep analysis of operations KPIs.
3. Escalate product technical issues for technical problems (software, hardware, and parts lists issues) to the vendor technical team when needed.
4. Escalate product epidemic quality issues to vendor technical support.
5. Troubleshoot product repair issues.
6. Evaluate staff KPIs periodically (monthly, weekly).
7. Implement operational audits.
8. Ensure implementation of vendor required setup, maintenance, and periodic audits.
9. Assess team technical capabilities.
10. Plan, set up, and implement technical training.
11. Set up monthly technical quizzes, implement them, and provide feedback.
12. Download the latest technical materials and provide all service centers staff with it.
13. Communicate repair instructions and precautions to concerned team members.
14. Prepare and conduct technical audits.

Language Requirements:

Arabic - Native / Mother Tongue
English - Very Good

Any

Any

Job Skills: Any

About The Company: (Company information not provided)

Müller's Solutions is excited to announce an opening for a Junior Applications and Integration Support Specialist, specifically for Saudi Nationals. In this entry-level role, you will provide essential support for application integrations and assist in troubleshooting technical issues. You will work closely with experienced team members, gaining hands-on experience while helping our clients optimize their application performance and integration processes.

Responsibilities:

• Assist in the implementation and support of application integration solutions
• Provide first-line support to clients for application-related inquiries and integration issues
• Help troubleshoot technical issues and document resolutions
• Monitor application performance and assist in performance tuning
• Collaborate with senior team members in the analysis and documentation of system requirements
• Participate in training sessions to develop technical skills related to application support and integration
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 0-2 years of experience in technical support, applications, or integration roles
• Basic understanding of application development frameworks and integration concepts
• Familiarity with at least one programming language (e.g., Java, .NET, or Python)
• Strong problem-solving abilities and a willingness to learn
• Effective communication skills to work collaboratively with clients and team members
• Saudi National only
  
  

• Experience with APIs and web services
• Knowledge of SQL and database concepts
• Any relevant internships or hands-on projects related to application support or integration
  
  

• Supervise daily operations of the customer service team across in-store, phone, email, and digital communication channels.
• Provide coaching, mentoring, and support to team members—promoting a culture of collaboration, accountability, and continuous learning.
• Monitor and analyze customer service metrics and performance, identifying opportunities to enhance service delivery and achieve KPIs.
• Handle complex customer inquiries and escalations, ensuring timely, empathetic, and effective resolution aligned with Niceone values.
• Coordinate with sales, ecommerce, and product teams to relay customer feedback and contribute to improvements in products and processes.
• Develop and implement standard operating procedures to optimize workflows and consistency of service.
• Facilitate training sessions and knowledge sharing to ensure product and policy updates are communicated across the team.
• Support recruitment, onboarding, and performance evaluations for customer service staff.
• Champion a positive, inclusive, and customer-focused environment that reflects Niceone’s brand and mission.
  
  

• Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in a customer service supervisory or team lead role; retail or ecommerce experience preferred.
• Proven ability to coach, motivate, and develop team members in a dynamic, high-volume environment.
• Exceptional verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and empathy.
• Proficient in the use of customer service software, CRM, and digital productivity tools; experience with reporting and analytics is an advantage.
• Organized, detail-oriented, and able to manage multiple priorities and deadlines.
  
  

• Respectful, approachable, and dedicated to empowering diverse team members.
• Adaptable to new technologies, evolving processes, and business growth.
• High level of integrity and accountability in all customer, team, and management interactions.
• Proactive in identifying service gaps and driving continuous improvement initiatives.
• Committed to upholding Niceone’s reputation for customer excellence and inclusivity.
  
  

• Comprehensive onboarding and continuous learning on products, systems, and service best practices.
• Opportunities to lead impactful projects and contribute to operational strategy.
• Clear advancement pathways to senior customer service, operations, or management roles within Niceone.
• Recognition, rewards, and ongoing support for outstanding team leadership and customer outcomes.
  
  

SWATX is searching for a highly skilled Senior Complaints Specialist to join our dynamic team. In this role, you will be responsible for managing customer complaints efficiently and effectively, ensuring that each concern is addressed in a timely manner and aligns with our commitment to customer satisfaction. You will also identify root causes, implement corrective actions, and communicate with stakeholders to enhance our service quality.

Your expertise will play a critical role in analyzing complaints data and trends, making recommendations for improvements, and working closely with various departments to foster a customer-centric culture within the organization. You will be the primary point of contact for escalated issues, demonstrating exceptional problem-solving abilities and a strong understanding of our products and services.

Requirements

• Education: Bachelor's degree in Business Administration, Communications, or a related field
• Experience: Minimum of 5 years of experience in customer service, complaint resolution, or a similar role, with at least 2 years in a senior or lead capacity
• Skills: Excellent verbal and written communication skills, with the ability to handle difficult conversations with empathy and professionalism
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to identify trends and develop actionable insights
• Interpersonal Skills: Ability to build relationships and collaborate effectively across all levels of the organization
• Customer Focus: A strong commitment to customer satisfaction and service excellence
• Tools: Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite
• Certifications: Relevant certifications in customer service or complaint management are a plus

Select how often (in days) to receive an alert:

This role involves delivering high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in line with company standards and customer satisfaction goals.

• Toll-Free Call Reception and Customer Needs Identification: Receive and handle all incoming calls promptly and professionally; actively listen to customers to identify needs and provide solutions.
• Ticket Creation and Data Entry: Create detailed service tickets in the Cloud for Customers (C4C) system for various requests; ensure accurate data entry.
• Ticket Assignment and Follow-Up: Assign tickets to relevant departments; monitor and follow up to ensure timely resolution; maintain communication with customers.
• Voice Message and Call Management: Handle recorded voice messages;

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
• Provide helpful and relevant information to ensure a positive customer experience.
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
• Demonstrate in-depth knowledge of products or services to confidently address customer queries.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
• Leverage customer service skills to maximize the value of each customer interaction.
• Apply all acquired skills from company trainings
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
• Escalate unresolved issues or concerns to the Team Leader for resolution.
• Ensure the confidentiality of client and customer data.
• Follow company policies and procedures diligently.
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
• Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
• Perform any additional duties assigned, in alignment with the role’s scope.

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Native Arabic speaker with fluent English (written and spoken).
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
• Proficient in CRM software and customer support tools, with strong computer literacy
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
• Commitment to confidentiality and adherence to company policies and procedures.
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

JOB PURPOSE:

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

AREAS OF RESPONSIBILITY:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job to ensure continuity of work.
• Addresses all customers’ service needs as per quality standards.
• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

Minimum Qualifications:

Bachelor’s in Hospitality or equivalent

Minimum Experience:

1-3 years relevant experience.

• Lead, coach, and motivate a team of call center agents to meet and exceed KPIs and quality targets
• Manage shift schedules, ticket assignments, and agent utilization based on priority, complexity, and skill set
• Ensure adherence to SLAs, SOPs, and company policies
• Act as the first point of escalation for complex customer issues and support agents in handling critical cases
• Collaborate with cross-functional teams (Product, Ops, Tech) to resolve recurring issues and improve support processes
• Provide daily and weekly performance reports and insights to CS leadership on team metrics, challenges, and achievements
• Foster a positive, supportive, and collaborative team environment, encouraging open communication, team spirit, and strong working relationships among agents and with leadership
• Promote a culture of respect, motivation, and accountability to maintain high morale and engagement across the team
• Conduct regular performance reviews, 1:1 coaching sessions, and real-time feedback to improve service standards
• Monitor key metrics such as AHT, CSAT, FRT , SLA occupancy, and productivity to identify trends or under performance and suggest improvement actions along with Ops customer service manager
• Participate in basic quality assurance activities, such as reviewing QA scorecards, understanding evaluation criteria, and aligning coaching efforts with quality gaps along with quality team
• Coordinate with the QA and training teams to ensure agents are aligned with service expectations and product knowledge
• Help identify recurring quality issues and contribute to improvement initiatives with support with quality team
• Support calibration efforts to ensure fair and consistent evaluations across the team
  
  

• 2+ years of experience in a call center environment
• Strong understanding of contact center operations, including workforce scheduling, KPI tracking, and escalation handling
• Familiarity with quality standards and evaluation processes within a contact center environment
• Proven ability to coach and develop teams while managing performance under pressure
• Solid problem-solving skills and the ability to make quick, data-informed decisions
• Strong interpersonal, leadership, and communication skills
• High accountability, professionalism, and a passion for improving customer experience
• Strong English is a must (Interviews for this role in English).
  
  

• An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set
• An environment that encourages you to take ownership and produce excellent outcomes every day
• Health benefits and insurance
• Flexible working hours