160 Client Service jobs in Saudi Arabia

Rgheeb is looking for a motivated and customer-focused Client Service professional to join our team. In this role, you will serve as a vital link between our clients and the company, ensuring that all client interactions are smooth and that clients receive top-notch service. Your responsibilities will include addressing client inquiries, providing product and service information, and resolving any issues that may arise. The ideal candidate is someone who possesses excellent communication skills, a proactive attitude, and a passion for delivering exceptional customer experiences. At Rgheeb, we prioritize client satisfaction and are committed to building strong, lasting relationships with our clients.

Responsibilities

• Respond to client inquiries via phone, email, and in-person, providing accurate information and assistance.
• Address and resolve client issues and complaints promptly and professionally.
• Maintain strong relationships with existing clients and identify opportunities for upselling and cross-selling.
• Collaborate with internal teams to ensure efficient handling of client requests and resolution of issues.
• Provide regular feedback to management on client satisfaction and areas for improvement.
• Assist in the development of client service processes and onboarding procedures.
• Stay updated on product knowledge and company policies to provide clients with accurate information.

Requirements

• Previous experience in client service or customer support is preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to manage multiple tasks and prioritize effectively.
• Proficient in using CRM software and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Bachelor's degree or equivalent experience in a related field is a plus.

Location: Riyadh - Saudi Arabia (KSA Branch)

Job Description:

We are seeking a dedicated Client Service Representative to join our KSA branch in the tents and construction sector. The ideal candidate will be the primary point of contact for our clients, ensuring excellent service and smooth coordination between clients and internal teams.

Responsibilities:

·   Manage client communications and inquiries promptly and professionally.

·   Coordinate with sales and project teams to meet client needs and delivery schedules.

·   Address and resolve client issues to maintain high satisfaction levels.

·   Prepare and maintain client documentation and reports related to ongoing projects.

Qualifications:

·   Experience in client service or related roles, preferably in construction or tents industry.

·   Strong communication and interpersonal skills.

·   Ability to multitask and work under pressure.

·   Knowledge of the KSA market is a plus.

Language Requirement:

·   Must be able to communicate effectively in English, both spoken and written.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Client Service Executive receives and responds to client inquiries and requests.

Essential Job Functions:

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other skills/abilities:

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multi-task.

Education Requirements:

• High School Diploma or GED.
• 0-2 years experience as assembly line lead.

Certifications and Licences:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Required

• Team player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well

Required

• Self-starter: Inspired to perform without outside help
• Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation

Job Opportunity – Client Service Representative

Location: Riyadh, Saudi Arabia

Company: Al Fares International Tents & Construction Metal LLC

Al Fares International Tents & Construction Metal LLC is a leading company in the Gulf region, specializing in aluminum and steel structures, prefabricated buildings, and customized tent solutions across the GCC. With a strong reputation for quality, innovation, and reliability, we are expanding and seeking a talentedClient Service Representative to join our Riyadh branch.

Key Responsibilities:

• Act as the primary point of contact for clients and ensure high-quality service delivery.
• Handle client inquiries, prepare quotations, and follow up on proposals.
• Coordinate with internal teams (engineering, logistics, and installation) to meet project timelines.
• Support in project documentation, contracts, and invoicing.
• Build and maintain strong relationships with new and existing clients.
• Provide after-sales support and ensure client satisfaction.

Required Skills & Experience:

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• 3–5 years of experience in client service, sales, or project coordination (construction, tents, or prefabricated structures industry preferred).
• Strong communication and interpersonal skills.
• Ability to manage multiple projects and meet deadlines.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Fluent in English (Arabic is an advantage).

What We Offer:

• Competitive salary package.
• Career growth opportunities within a leading regional company.
• Dynamic and professional work environment.

Interested candidates are invited to send their CV to:

Job Type: Full-time

Company Description
SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability.
We are looking for Key Account Manager to act as the primary interface between key governmental clients and the laboratory services team, ensuring customer satisfaction, operational excellence, and business growth for fuel, oil, and petrochemical testing projects.

Job Description

• Serve as the main point of contact for key clients, ensuring clear communication and high responsiveness.
• Develop strong, trust-based relationships with client representatives.
• Conduct regular client reviews, gather feedback, and implement client-specific improvement initiatives.
• Oversee day-to-day execution of oil lab testing contracts and coordinate internally with laboratory managers, technical teams, logistics, and support functions to ensure timely and accurate service delivery.
• Track service KPIs (TAT, data integrity, reporting compliance) and address any non-conformities or delays.
• Monitor contract performance, billing cycles, and revenue tracking in coordination with the finance team.
• Ensure compliance with client contractual terms and align service offerings to evolving client needs.
• Collaborate with lab operations and QA/QC to ensure testing methodologies meet international standards (e.g., ASTM, ISO, IP).
• Propose and implement technical and process improvements based on client feedback or performance trends.
• Follow up on equipment readiness, especially for critical units to prevent service disruptions.
• Prepare and submit periodic reports on account performance, risks, and improvement actions.
• Maintain comprehensive records of correspondence, complaints, actions taken, and client approvals.

Qualifications

• Bachelor's degree in Chemistry, Chemical Engineering, or related discipline.
• Proven experience managing strategic or governmental accounts, in the oil, gas, or petrochemical sector.
• Proven experience in oil lab testing services field.
• Familiarity with analytical equipment and lab operations related to petroleum testing
• Fluent in English (Arabic is an advantage)
• Strong communication and negotiation skills.
• Project management capabilities and ability to handle cross-functional coordination.
• Client-focused mindset with attention to detail and problem-solving approach.

Key Responsibilities:

• Managing customer inquiries via social media platforms, WhatsApp, and the Front/Number program.
• Responding promptly to customers and resolving issues efficiently and professionally.
• Monitoring orders and coordinating with the operations team to ensure timely execution.
• Continuously registering and updating customer data in the company systems.
• Handling complaints and feedback, and forwarding them to the relevant departments when necessary.
• Preparing periodic reports on customer service performance and daily challenges.
• Contributing to the development and improvement of the customer experience.

Requirements:

• 1-2 years of experience in customer support, technical support, or related fields.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Excellent written and verbal communication skills with a strong ability to explain technical concepts in simple terms.
• A passion for customer satisfaction and delivering an exceptional experience to users.
• Patience and empathy are essential when dealing with challenging situations.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Work Conditions:

• Full-time in shifts (morning, evening, night).
• Flexible working hours; shifts may vary (some days morning, others evening or night).
• The role requires working throughout the week, including weekends and holidays.
• Nature of work: Remote
• working per hour rate

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
• Troubleshoot and resolve software issues, escalating complex problems to the technical team as needed.
• Educate customers on product features and best practices to enhance their experience and efficiency.
• Document customer interactions and feedback in our support ticketing system for future reference and improvements.
• Collaborate with product and engineering teams to relay customer feedback and contribute to product development.
• Stay updated on product features, industry trends, and best practices to provide informed support.
• Collaborate with various departments identify patterns in support requests and contribute to the development of knowledge base articles and FAQs.

Key Requirements:

• Excellent communication skills in Arabic and English, both written and verbal.
• Strong problem-solving skills to identify issues, analyze root causes, and provide effective solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to navigate customer databases, ticketing systems, and knowledge bases to provide accurate information.
• Demonstrated ability to adapt to changing priorities, procedures, and customer needs in a fast-paced environment.
• Proven capability to multitask effectively by managing multiple customer inquiries simultaneously.
• Ability to input data quickly and accurately while maintaining focus on customer interactions.

Preferred Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• 1+ years of experience in customer support, preferably in a SaaS environment.