185 Client Service jobs in Saudi Arabia
Client Service Consultant
Posted today
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Job Description
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
**Role/ Department**:
The Client Service Manager is responsible for service and delivery for one or more asset servicing clients by; proactively leading the client service experience through A Approach principles; facilitating efforts of their team and other internal stakeholders by coordinating resources to ensure timely delivery of reports/information; resolution of service issues; effective communication internally and externally.
- ownership and accountability for ensuring delivery of client service excellence
- responsiveness to client enquiries regarding the operation of all asset service products
- adherence to procedures and agreed Service Level Descriptions
- accurate and timeliness of agreed daily/weekly/monthly deliverables
**The key responsibilities of the role include**:
- Main operational contact for client enquiries liaising with the appropriate internal partners
- Proactive monitoring of client deliverables
- Help identify revenue generating/cost reducing client operational efficiencies
- Lead client service reviews
- Administration of client accounts
- Maintenance and adherence of Service Level Descriptions
- Project management of restructure and transition activity
- Identify, document and manage client related risk issues ensuring adherence to corporate risk management protocols
- Proactively work with the client and internal partners to automate manual processes and minimise risk
- Identify and address service issues, ensuring timely escalation
- Timely delivery of client invoices and collection of associated fees
**Skills/ Qualifications**:
- Experience of financial services/asset servicing industry
- Proven proactive client service experience, with the ability to build strong relationships through trust, credible knowledge and delivery of solutions and responsiveness
- Analytical/problem solving through organisation and time management
- Ability to build strong internal and external network to assist in the timely resolution of client enquiries/issues
- Initiative to independently accomplish tasks and make decisions
- Manage multiple priorities considering client impact, timeframe complexity and risk
- Ability to represent Northern Trust in external meetings and the client in internal meetings
**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
**Reasonable accommodation**
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
LI-Hybrid
Private Bank - Client Service Executive, Middle
Posted today
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Job Description
**Scope**:
- Provide fundamental support to the Team Heads/Relationship Manager(s) - (RM), Investment Managers (IM) to assist in the day-to-day business activities in all aspects of client servicing and operational support.
- Act as the primary point of contact for RM and client for all operational requests by liaising with key stakeholders at the Booking Centre (Cross Border, iCAT, Client onboarding, Business Management etc) and locally (Business Management, Client onboarding, Investment Advisory teams) as appropriate.
- Responsible for timely action on requests and issue resolution to meet the client/RM requirements.
**Client Service, Operations and Administrative Responsibilities**:
- Handle and respond to RM requests and client queries related but not restricted to account documentation, account balances, account maintenance activity, statement information, general product and/or service information.
- When required, attend client meetings along with RM to provide support to meet client requirements.
- Assist RM in new account opening process -preparation of comprehensive account opening pack for submission to onboarding team post client signature. Possess good knowledge for review and preparation of client signed quality packs including Booking Centre and DIFC documents to be submitted to local Onboarding team for New Account opening. Assist RM in liaising with the Booking Centre iCAT/AFC/DIFC OBS/KYC Review Team/DIFC AFC for
- up/provide additional information/documentation if requested.
- up on any Booking Centre/DIFC document deficiencies promptly to help RMs achieve their Key Risk Indicators (KRIs).
- Ensure all operational tasks related to client accounts are completed in a timely manner to ensure satisfactory service levels to clients.
- Ensure timely assistance in input of call reports (provided by RM) and proper record retention of call reports in Group shared folders (protected at all times) wherever applicable.
- Develop good understanding of the governing regulatory framework and upholding relevant policies/procedures to mitigate risks; ensuring that the Bank is protected.
- Support RMs in performing client after-sales tasks and coordination of marketing events invitations and approvals.
- Where applicable, managing the daily mailing of documentation to the relevant booking centres.
- Fostering strong working relationships across coverage, product and infrastructure divisions.
- Participate in all AM group projects and meetings. Handle any regulatory/non-regulatory projects within the stipulated deadlines.
- Liaise with IT for arranging any Video conference meetings/calls.
- Ensure back up responsibilities in the absence of other support staff to ensure business continuity.
**Skills & Qualification**:
- Bachelor's degree or equivalent
- Fluency in Arabic (written and verbal) and English
- Minimum 3-5 Years of relevant client servicing or assistant relationship manager experience within the banking and financial industry
- Able to manage time and multitask
- Strong inter-personal, communication and consulting skills
- Excellent teamwork skills and the ability to work in virtual global teams and a matrix organization
- Client Centric
**Values**:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
Job ID R0311817
Customer Support
Posted today
Job Viewed
Job Description
You will supervise the implementation and maintenance of the company’s computing needs position:
**Key Roles & Responsibilities**:
- Serve as a primary point of contact for existing customers, providing assistance and resolving their queries related to the bulk SMS services.
- Troubleshoot technical issues and offer step-by-step guidance to customers on how to use the platform effectively.
- Collaborate with the technical team to escalate and resolve complex technical problems that may arise.
- Ensure timely and satisfactory resolution of customer issues, maintaining a high level of customer satisfaction.
- Provide training to customers on using the bulk SMS platform and its various features.
**Qualifications**:
- Proven track record in sales, business development, and client relationship management.
- Excellent communication and presentation skills.
- Strong negotiation and closing skills.
- Ability to work independently and as part of a team.
- Self-motivated and target-driven.
- Experience in the IT industry or operations management is a plus.
- Bachelor's degree in business, Marketing, or a related field.
- Preferably with 1 to 3 years of experience.
Application Question(s):
- Nationality?
- Expected Salary?
**Education**:
- Bachelor's (required)
Customer Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Specialist role at Talent 360 ME
Join to apply for the Customer Support Specialist role at Talent 360 ME
Get AI-powered advice on this job and more exclusive features.
About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.
About the role:
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities:
- Respond to customer inquiries regarding technical issues and product functionality via
- Diagnose and resolve technical problems related to SiFi's platform and services.
- Provide step-by-step guidance to customers on using product features and
- Document all customer interactions and technical solutions accurately in the support
- Escalate complex technical issues to the engineering or product teams as needed.
- Follow up with customers to ensure their technical issues have been resolved and they
- Contribute to the creation and maintenance of support documentation and knowledge
- Identify and report recurring technical issues and provide feedback to the product team.
- Stay up-to-date with SiFi's product updates and technical specifications.
- Provide excellent customer service and maintain a professional demeanor.
- Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
- Proven experience (1+ year) in a technical support role, preferably in the software or
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic (preferred).
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
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Technical Account Manager, Customer SuccessAl Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago
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#J-18808-LjbffrCustomer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
About the role:
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities:
● Respond to customer inquiries regarding technical issues and product functionality via
various channels (phone, email, chat).
● Diagnose and resolve technical problems related to SiFi's platform and services.
● Provide step-by-step guidance to customers on using product features and
troubleshooting common issues.
● Document all customer interactions and technical solutions accurately in the support
knowledge base and CRM system.
● Escalate complex technical issues to the engineering or product teams as needed.
● Follow up with customers to ensure their technical issues have been resolved and they
are satisfied.
● Contribute to the creation and maintenance of support documentation and knowledge
base articles.
● Identify and report recurring technical issues and provide feedback to the product team.
● Stay up-to-date with SiFi's product updates and technical specifications.
● Provide excellent customer service and maintain a professional demeanor.
Basic Qualifications:
● Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
or equivalent experience.
● Proven experience (1+ year) in a technical support role, preferably in the software or
FinTech industry.
● Strong technical aptitude and problem-solving skills.
● Excellent verbal and written communication skills in English and Arabic (preferred).
● Familiarity with troubleshooting software and web applications.
● Good understanding of basic networking concepts.
#J-18808-Ljbffr
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrCustomer Support Lead
Posted 18 days ago
Job Viewed
Job Description
Jeddah, Saudi Arabia | Posted on 07/10/2025
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.
We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.
Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.
Job DescriptionWe build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.
We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.
You will:
- Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
- Serve as the primary contact for communication across business, technical, and vendor teams.
- Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
- Develop and maintain support documentation, guides, and escalation procedures.
- Facilitate daily meetings, incident reviews, and post-mortem analyses.
- Oversee shift planning and on-call rotations to ensure 24/7 coverage.
- Promote a culture of continuous improvement, accountability, and customer focus.
- Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
- Ensure compliance with banking regulations, security standards, and internal policies.
- Bachelor’s degree in Computer Science, IT, or related field.
- 6+ years in IT support or production operations, with at least 2 years in leadership.
- Experience in digital banking or financial services is highly preferred.
- Strong knowledge of ITIL, incident management, and service delivery frameworks.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities.
- Proven experience with monitoring tools, ticketing systems, and reporting dashboards.
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Customer Support Specialist
Posted 18 days ago
Job Viewed
Job Description
About SiFi: SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.
About the role:
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities:- Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
- Diagnose and resolve technical problems related to SiFi's platform and services.
- Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
- Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
- Escalate complex technical issues to the engineering or product teams as needed.
- Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify and report recurring technical issues and provide feedback to the product team.
- Stay up-to-date with SiFi's product updates and technical specifications.
- Provide excellent customer service and maintain a professional demeanor.
- Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
- Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic (preferred).
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
Customer Support Specialist
Posted 18 days ago
Job Viewed
Job Description
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do
- Handle and provide the correct answers for client inquiries received at the center of excellence.
- Escalate and follow up with concerned teams at Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For
- Bachelor’s degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles.
- High fluency in the English language, especially speaking and communicating verbally (Must).
- Excellent typing skills (Must).
- Flexible to work in different shifts in Khobar - On-site (Must).
- Comfortable and skilled in delivering training (Preferred).
- Willing to work hard and with autonomy to handle customer cases till case resolution.
- Is naturally strong in communication, with great ability for problem-solving.
- Comfortable in conducting routine tasks while maintaining quality standards.
What We Offer You
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
If you think you have what it takes to join a remarkable team and help build the next unicorn, hop on and #apply_now
#J-18808-LjbffrCustomer Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Specialist role at Talent 360 ME
Join to apply for the Customer Support Specialist role at Talent 360 ME
Get AI-powered advice on this job and more exclusive features.
About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.
About the role:
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities:
- Respond to customer inquiries regarding technical issues and product functionality via
- Diagnose and resolve technical problems related to SiFi's platform and services.
- Provide step-by-step guidance to customers on using product features and
- Document all customer interactions and technical solutions accurately in the support
- Escalate complex technical issues to the engineering or product teams as needed.
- Follow up with customers to ensure their technical issues have been resolved and they
- Contribute to the creation and maintenance of support documentation and knowledge
- Identify and report recurring technical issues and provide feedback to the product team.
- Stay up-to-date with SiFi's product updates and technical specifications.
- Provide excellent customer service and maintain a professional demeanor.
- Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
- Proven experience (1+ year) in a technical support role, preferably in the software or
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic (preferred).
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
- Seniority level Entry level
- Employment type Full-time
- Job function Other
Referrals increase your chances of interviewing at Talent 360 ME by 2x
Get notified about new Customer Support Specialist jobs in Riyadh, Riyadh, Saudi Arabia .
Technical Account Manager, Customer SuccessAl Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.