What Jobs are available for Hospitality & Tourism in Saudi Arabia?
Showing 73 Hospitality & Tourism jobs in Saudi Arabia
Steward-Manager
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Job Number
Job CategoryFood and Beverage & Culinary
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519
ScheduleFull Time
Located Remotely?N
Position Type Management
JOB SUMMARY
Manages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area.
OR
- 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
Schedules events, programs, and activities, as well as the work of others.
Monitors the inflow of ordered materials and the maintenance of current materials.
Conducts china, glass and silver inventories.
Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards.
Investigates reports and follows-up on employee accidents.
Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each).
Supervises employees ability to follow loss prevention policies to prevent accidents and control costs.
Enforces proper cleaning routines for serviceware, equipment, floors, etc.
Enforces proper use and cleaning of all dish room machinery.
Ensures all food holding and transport equipment is in working order.
Ensures compliance with all applicable laws and regulations.
Ensures compliance with food handling and sanitation standards.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Leading Kitchen Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
Ensures and maintains the productivity level of employees.
Serves as a role model to demonstrate appropriate behaviors.
Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
Celebrates successes by publicly recognizing the contributions of team members.
Encourages and builds mutual trust, respect, and cooperation among team members.
Communicates performance expectations in accordance with job descriptions for each position.
Establishes and maintains open, collaborative relationships with employees.
Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
Strives to improve service performance.
Solicits employee feedback.
Understands the impact of department's operation on the overall property financial goals and objectives.
Ensuring Exceptional Customer Service
Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service.
Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
Recruits, interviews, selects, hires, and promotes employees in the organization.
Trains employees in safety procedures.
Provides feedback to individuals based on observation of service behaviors.
Reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensures property policies are administered fairly and consistently.
Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
Participates in employee progressive discipline procedures.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Meetings & Events Coordinator
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Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Are you passionate and driven enough to pack our events diary? We've got first class meeting space, your challenge is to fill it. If you say Yes I Can we're looking for first class people just like you
Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.
We are currently seeking a Meeting & Events Coordinator to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As a Meeting & Events Coordinator, you bring an exceptional level of ambition, a results-driven mindset, and a genuine passion for crafting extraordinary experiences for our clients. Your expertise and dedication will play a pivotal role in elevating our Meetings and Events Team to new heights.
- Our meeting and events team are sophisticated hosts who are inspired to succeed They are competitive and ambitious to achieve results and deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Our Meeting & Events Coordinators know that success doesn't just happen, it's planned.
- You will anticipate our guests' needs by being in the right place at the right time and delivering spectacular events of all sizes.
- You are a passionate, target driven organiser with the determination to pack our events diary.
- As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the meeting and events department.
- As Meeting and Events Coordinator, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do
Qualifications
- Flexibility and a positive, Yes I Can Attitude
- An eye for detail
- Is a creative problem-solver
- Passionate about creating extraordinary service.
- Ability to work as part of a team to ensure guest satisfaction.
- Strong verbal communication skills
- Likes having fun at work.
- Experience in a similar position is beneficial but not essential
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.
Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter We empower you to make a difference—in hospitality, your community and beyond.
Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding
Join us in shaping the future of hospitality If you're ready to bring your talent, energy, and passion, we'd love to hear from you.
Apply now and let's make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.
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Hotel Receptionist
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About the Role
We are looking for a professional and welcoming Hotel Receptionist
to join our team. As the first point of contact for our guests, you will manage front desk operations, reservations, and ensure every guest enjoys a smooth and memorable stay.
Key Responsibilities
- Warmly welcome and assist guests during check-in, check-out, and inquiries.
- Manage reservations, cancellations, and payment processes.
- Coordinate with hotel departments to deliver seamless guest experiences.
- Uphold the highest standards of hospitality, service, and professionalism.
What We're Looking For
- Saudi National
(mandatory). - Excellent communication skills in
Arabic and English
(spoken & written). - Ability to work flexible schedules
- Previous experience in hospitality or customer service (preferred).
- Service-minded, organized, and professional in appearance and attitude.
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Housekeeping room attendant
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About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
Purpose
Cleans guest rooms to exacting standards
Main Tasks And Responsibilities
- Has a set number of rooms to clean during a shift.
- Removes dirty towels and sheets and replaces them with clean ones from the Linen Closet.
- Cleans, dusts, and sanitizes all areas of the Guest Room (bedroom, living room, dining room and bathroom) according to procedure.
- Makes bed.
- Vacuums carpet and cleans marble and tile areas.
- Removes Rooms service trays, dishes, and carts to service landings.
- Restocks used amenities such as shampoo, lotions, cotton balls, stationery, and pens.
- Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Works harmoniously and professionally with co-workers and supervisors.
Confidentiality
- Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details
Any Other Information
- This job description is intended to illustrate the main duties and responsibilities of the job. It is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
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Guest Experience Coordinator Riyadh
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia's vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
The Role of the Guest Experience Coordinator
The Guest Experience Coordinator is a central part of the Guest Experience Team whose main objective is to handle the pre-arrival process which can include transportation, dining, and activity bookings. Once the guest is in house, the Guest Experience Coordinator will act as liaison between Host and the guest to ensure that any special activity / request is orchestrated and planned for the host to flawlessly execute.
Four Seasons Hotel Riyadh
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
Area of responsibility is Rooms.
Food & Beverage
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events.
SPA and Wellness
Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high end facilities and a meticulously outfitted fitness center.
Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
Knowledge and Skills
- At least 2 to 3 years of relevant work experience in Luxury Hotel.
- Self-driven and a strategic resourcing professional.
- Able to work independently and under pressure in a fast pace working environment.
- Good team spirit, cooperative with good communication and interpersonal skills.
- Ability to multi-task in a high-volume environment, utilizing a variety of computer systems, and restaurant/activity/spa reservation systems.
- Reading, writing and oral proficiency in both Arabic and English language.
- Must be flexible with schedule, Able to work weekdays, weekends, holidays, evening, and overnight shifts.
- Attention to detail.
- Able to multitask and prioritize workload and projects simultaneously and efficiently.
Note: Please be informed that this role is available to Saudi Nationals only
What to Expect:Competitive Net Salary in a Tax-Free Environment
Competitive Housing allowance
Transportation Allowance
30 days' vacation
10 days Public Holidays per year
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons
Laundry/dry cleaning for provided for work attire.
Growth & Development opportunities
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Guest Service Expert
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Job CategoryFood and Beverage & Culinary
LocationThe St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia, 12912
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Room Attendant
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As Room Attendant, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Room Attendant, I will assume full responsibility for the efficient operation in the following:
- Monitor daily arrivals according to occupancy report in co-ordination with the Housekeeping Supervisor.
- Assist guests with special needs and requirements.
- Stock supply wheel trolley with required room supplies for shift.
- Replace supplies in the rooms such as stationary folder, guest supplies, compendium, hotel brochures and information regarding hotel services and facilities.
- Remove furniture, curtains and other fixtures, which require repair, replacement, spotting, waxing or cleaning.
- Change bed linen with clean bed sheets and pillowcases as per the resort policy.
- Care for all details, the style and the overall appearance of all areas.
- Apply, use and maintain equipment with very best care and is responsible for it.
- Provide turn down service according to service standard, including re stock of minibar.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
Strictly adhere to LQA standards and guest comments.
Qualifications
To execute the position of Room Attendant, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 2 years' experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.
- Fluent in English.
The above is intended to provide an overview of the role and responsibilities for a Room Attendant at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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Manager - Entertainment & Events
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At Six Flags Qiddiya City, The Manager of Entertainment & Events works closely with the Senior Manager - Entertainment & Events to ensure the seamless
operation of all live entertainment and events within the park. This involves providing leadership, strategic input, and operational support to achieve
departmental goals and enhance the guest experience.
J O B D U T I E S
COLLECTIVE
Comply with the Qiddiya's code of conduct and ethics
Promote the Qiddiya vision, mission, values and model desired behaviors
Promote Qiddiya and spread its culture
Commit to Qiddiya's rules and regulations
Perform tasks as directed in the pursuit of the achievement of organizational goals
Share with team know-how and encourage their development
JOB-SPECIFIC
Pre-opening:
Support Leadership: Collaborate closely with the Senior Manager - Entertainment & Events contributing to strong leadership and fostering a positive
work environment, whilst driving employee development and engagement
Strategic Planning: Assist in developing and implementing departmental plans that align with the theme park's objectives, with a focus on P&L
accountability for seasonal events
Content Development: Contribute to the creative direction of entertainment offerings, ensuring they meet brand standards and deliver a world class
offering
Media Development: Work on the development and updates of attraction media content, ensuring alignment with the park's creative vision
Operational Excellence: Play a key role in developing and producing Standard Operating Procedures (SOPs), Risk Assessments, and Operational
Documentation. Implement training plans for the department, focusing on safety, guest service and entertainment excellence.
Uniform and Laundry: Collaborate with stakeholders to oversee the development of uniforms and laundry programs, ensuring adherence to quality
standards
Casting and Recruitment: Assist in casting and recruitment strategies, including planning and execution for both Six Flags and Qiddiya Water Theme
Park.
Seasonal Events: Coordinate with the Senior Management teams for seasonal events to create, plan and execute locally relevant events.
Schedules: Establish and optimize performer schedules for maximum park coverage, considering operational hours and guest interactivity.
During Operations:
Operational Oversight: Oversee various divisions of Entertainment & Events, ensuring operational readiness and addressing technical issues. This
includes all show related activities as well as staff laundry and uniform functions
Interdepartmental Collaboration: Collaborate with other departments to support park-wide operations
Goal Setting: Provide input for both short-term and long-term departmental goals
Operational Excellence: Continually assess and update all department SOPs, Risk Assessments, and other Operational Documentation
Compliance: Ensure the department's compliance with local laws and guidelines and park policies
Budget Management: Collaborate on the budget development and management of Entertainment, Events, and Uniform/Wardrobe
Leadership: Participate in meetings, monitor team performance, and contribute to the development of entertainment and events to enhance the guest
experience
Duty Manager: Rotate between the roles of Department Duty Manager and Park Duty Manager as needed
Other Duties: Perform any other duties as assigned .
RequirementsEducation BSc in Entertainment, Business Administration or related degree program or equivalent functional experience is
preferred.
Experience 3-6 years of operation in entertainment, theatre, show or event production.
Skills Ability to create and implement training and operating procedures
Strong motivational, leadership, and team building skills.
Strong organizational skills, creativity, attention to detail, and self-motivation
Budget preparation and forecasting experience
Proficiency in Microsoft applications
Flexibility to work a schedule that includes nights, weekends, and holidays
Valid driver's license
Ability to perform physical activities such as lifting and climbing
Core
Competencies
Self-Actualization & Fulfilment: Proficiency Level – ADVANCED
Team Synergy & Development: Proficiency Level – ADVANCED
Entrepreneurial Mindset & Drive: Proficiency Level – ADVANCED
Business Acumen & Diligence: Proficiency Level - ADVANCED
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Guest Service Officer
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About Us
Hello Welcome to Plaza Premium Group, we're people passionate about
"Making Travel Better".
We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Duties & Responsibilities:
Greet, receive and collect payment from guests at the front reception counter,
To know and understand the current policies and procedures of the Lounge.
To know and understand the offering of the lounge including queries about dietaries and
allergies
To be thorough with all Admission instructions and eligibility policies,
To be the "great first impression" creator and to engage with guests at every opportunity
Assist guests in a friendly manner and ensure a pleasant experience throughout the stay
Guide guests to assigned areas,
Carry out regular checks of all areas of the Lounge
Collect and distribute magazines and newspapers. Arranging them neatly on the racks. Where
applicable digital content platforms need to be checked,
- Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the
Lounge/Aerotel achieve total customer satisfaction and meet company standards,
- Upsell where possible additional facilities, i.e. spa, showers, premium beverages, sleeping
facilities
- To ensure the well-being, satisfaction and comfort of all guests within the limits of the
Department and to establish a highly personalized style of service and attention to guests in
keeping with the atmosphere of a lounge.
- To maintain a courteous, helpful and friendly attitude with guests at all times and to use guest
names at every available opportunity.
- To maintain the highest standard in personal appearance and demeanour in line with company
grooming and personal hygiene standards.
To have a good working knowledge of all departments of the Lounge/Aerotel.
To have a good knowledge of important and relevant airport departments and facilities around,
To have a full understanding of all equipment within the Front Office Systems, Word and Email.
To be familiar with all reservation tasks to cover this role if required.
- To be efficient and well-informed in taking reservations, in the absence of the Duty Manager:
availability, prices and any restrictions.
- To record all relevant comments of appreciation, suggestions, incidents and maintenance points
in order to initiate follow up.
- To be responsible for not only cash float but also other financial transactions in your care as per
cashiering shift and in the main safe and be aware of security issues.
Ensure correct hand-over procedure of day's business regarding covers and cashiering.
Responsible for the stock control,
To be aware of the problems arising with reference to queries on accounts and restaurant bills.
To be familiar with how to rectify these and explain fully, adjusting if necessary.
To be aware of complaints/problems and bring them to the attention of the Duty Manager and to
offer assistance.
Dealing with guests feedback and complaints in a professional manner
Any other reasonable request from the manager in charge within the scope of your position.
To make sure that company policy, values and the vision are followed at all times.
To be fully aware of the Lounge's Fire Safety procedures and Health & Safety regulations.
To be aware of all relevant closing procedures
Qualifications / Essential Skills:
Previous experience within a position in the hotel/hospitality sector
Excellent interpersonal and presentation skills
Able to build and maintain relationships with internal and external guests
Eager to learn, positive and energetic personality
Be organised and motivated
Able to remain calm under pressure
Possess a good command of English and have excellent communication skills, both written and
verbal
Able to work flexible hours
Punctuality and regular and reliable attendance.
Honesty and Integrity
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Resort Manager – Six Senses Amaala
Posted today
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As Resort Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
As Resort Manager, I will assume full responsibility for the efficient operation in the following:
- Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.
- Focus on the rejuvenation of the property experience.
- Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
- Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.
- Responsible for an exceptional guest experience from reservations to arrival to departure.
- Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.
- Responsible for inspecting selected villas, public areas and heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.
- Lead a team of engaged and experienced managers who each manage their own teams on a daily basis to provide the Six Senses exceptional standards of operation and service.
- Assist General Manager on meeting and exceeding the annual budget in terms of both revenue generation and cost control.
- Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.
- Assist General Manager on ensuring that property complies with all legal, statutory and financial requirements.
- Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards.
- Implement, review and maintain host management practices and budgetary controls to ensure the successful operation of the property.
- A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.
- Ensure that interaction and communications between departments within the property are clear and effectively maintained to support the smooth running of the property.
- Work closely with marketing, sales and public relation in developing strategies and tactics which support revenue generation and profile-raising initiatives are undertaken as documented in the marketing plan.
- Meet and engage with the media and with the local community.
- Instill a revenue-focused philosophy so that all hosts are fully engaged with driving revenue opportunities in line with the business strategy and annual plan.
- Ensure that all activities within the property are carried out ethically, honestly and within the parameters of local law.
- Revise and control that each department's operational budget is strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made.
Qualifications
To execute the position of Resort Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- Bachelor's degree in Hospitality or Hotel Management or Business Administration and ten years or more experience in a similar luxury hotel role plus multi-departmental experience.
- Technical skills include Advanced MS Office, plus I am also familiar with various hotel systems including POS, PMS and MIS platforms, along with some knowledge of accounting software. I have an excellent command of written and spoken English with some knowledge of the local language and customs.
- I will maintain a thorough understanding of Six Senses in terms of guidelines, rules and regulations, brand and operating standards, facilities and services.
- Fluent in English
The above is intended to provide an overview of the role and responsibilities for a Resort Manager at Six Senses Amaala It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.
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