What Jobs are available for Tour Guide in Saudi Arabia?

Tarfeeh Fakieh
is one of the leading
leisure and entertainment
group in
Saudi Arabia
. We are looking for a an Aquarium Tour Guide for
Fakieh Aquarium
. The ideal candidate will be responsible to create formal and informal daily educational presentations and interactions with guests, some involving live program animals. Individual will demonstrate strong interpretive skills and ability to learn and retain scientific knowledge in order to enhance guest experience opportunities. Individual will be integral in educating Aquarium guests about species survival and conservation through presentations. Team member will demonstrate elevated, interactive guest experiences that underscore the educational and conservation mission of
Fakieh Aquarium
.

MAJOR DUTIES AND RESPONSIBILITIES:

• Responsible for all daily floor programming and educational and exhibit interpretation.
• Conduct daily Behind the Scenes Tours with guests as interpretive guide
• Participate in educational animal presentations, exhibit demonstrations, encounter programs, or seasonal programming as needed and if approved within the Aquarium.
• Monitor school groups, field trips, and Special Events groups throughout the Aquarium during all educational tours and events.
• Assists with implementation and execution of all department Standard Operating Procedures.
• Assist in training and mentoring of intern and volunteer team members.
• Participate in a cooperative working environment that promotes a culture of teamwork, positivity, inclusion, and growth.
• Participate in development of exhibits and educational planning, and research and conservation activities.
• Inspect exhibits and related facilities daily for cleanliness, safety, and structural integrity.
• Ensure accurate and appropriate record keeping is maintained within the department.
• Communicate effectively with the rest of the Animal Care & Education team and departmental leadership.
• Ensure adherence to Fakieh Aquarium standards and procedures as well as compliance with the requirements of various professional associations and regulatory agencies. Maintain highest level of animal husbandry practices.

REQUIRED EXPERIENCE:

• Bachelor's degree in Education, Biology, Zoology, Conservation, Marine Science or comparable experience.
• Excellent public speaking and showmanship experience.
• Availability to work evenings, weekends, and holidays, or irregular hours dictated by facility or animal needs.

PHYSICAL AND MEDICAL REQUIREMENTS:

• Ability to stand for long periods of time, as well as walk.
• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl.
• Required to frequently talk and hear.
• Must be able to take directional cues directly or indirectly.
• Ability to work in an environment that may be loud at times.

وصف الوظيفة:

يُعد المرشد التراثي مسؤولًا عن تقديم جولات إرشادية تعليمية وتفاعلية للزوار والسياح، لتعزيز التقدير للتراث والمعالم التاريخية . يتطلب هذا الدور فهماً عميقاً للأهمية الثقافية والتاريخية والأثرية للمواقع، بالإضافة إلى القدرة على توصيل هذه المعلومات بشكل جذاب ومناسب لمختلف الفئات. سيقوم المرشد التراثي بتوفير تجربة تفاعلية تشجع الزوار على التواصل مع العادات والتقاليد والقصص المحلية للمنطقة. ومن خلال توظيف تقنيات مختلفة لتعزيز تفاعل الزوار، يهدف هذا الدور إلى نشر الوعي الثقافي وتعليم الجمهور حول السياق التاريخي وأهمية كل موقع يتم استكشافه. كما يُعد الإلمام بموارد وعروض مركز الزوار أمرًا ضروريًا لتعزيز تجربة الجولات.

متطلبات الوظيفة

• :المؤهل التعليمي
  : دبلوم أو أعلى في السياحة أو التاريخ أو أي مجال ذي صلة
• .الخبرة
  : سنة واحدة على الأقل في دور مشابه، مع خبرة مثبتة في تقديم الجولات الإرشادية
• .المهارات اللغوية
  : إجادة اللغة الإنجليزية تحدثًا وكتابة، مع القدرة على التواصل بفعالية مع مجموعات متنوعة
• .المعرفة التاريخية والثقافية
  : معرفة واسعة بتاريخ وتراث وثقافة المناطق المحيطة بها
• .مهارات التفاعل
  : القدرة على التواصل بفعالية مع الزوار من مختلف الأعمار والخلفيات
• .التقنيات التعليمية
  : الإلمام بأساليب التعليم والتكيف مع اهتمامات ومستويات معرفة الزوار
• .المرونة في العمل
  : الاستعداد للعمل وفق جداول زمنية مرنة قائمة على نوبات لتلبية احتياجات الزوار

.

المهام الوظيفي

• تصميم وتنفيذ جولات إرشادية تفاعلية توضح الأهمية التاريخية والثقافية والاجتماعية للمعالم والمواقع التراثية
• استخدام أساليب السرد القصصي لجعل تجربة الزوار أكثر تفاعلية وشمولية
• إجراء بحوث قبل الجولات للبقاء على اطلاع دائم بالتطورات المتعلقة بالمواقع، لضمان تقديم معلومات دقيقة وحديثة
• تعزيز تفاعل الزوار من خلال جلسات الأسئلة والأجوبة، والمناقشات، والأنشطة التي تعزز فهمهم للتراث
• التعاون مع فريق مركز الزوار لخلق تجربة متكاملة للزوار والاستفادة من موارد المركز بشكل فعال
• مراقبة ديناميكيات المجموعات وضبط استراتيجيات التواصل للحفاظ على جو شامل وممتع للجميع
• جمع آراء الزوار بعد كل جولة لتحسين تجربة الجولات باستمرار ومعالجة أي ملاحظات أو اقتراحات

المهارات المطلوبة

• مهارات تواصل شفهية استثنائية مع القدرة على تقديم عروض تقديمية جذابة
• مهارات شخصية قوية تساهم في خلق بيئة ترحيبية لمجموعات الزوار المختلفة
• مهارات تنظيمية ممتازة مع القدرة على إدارة الوقت بفعالية أثناء الجولات
• مهارات بحثية متقدمة لفهم وتقديم المحتوى التاريخي والثقافي بعمق
• القدرة على التكيف والمرونة للتعامل مع مجموعات مختلفة الأحجام أثناء الجولات
• مهارات ملاحظة قوية لتقييم تفاعل الزوار وإجراء التعديلات اللازمة في الوقت الفعلي
• إتقان استخدام الأدوات والموارد الرقمية لتعزيز الجانب التعليمي في الجولات (مثل العروض التقديمية المتعددة الوسائط والتفاعل عبر وسائل التواصل الاجتماعي )
• الوعي الثقافي والحساسية تجاه الخلفيات المتنوعة، مع احترام التنوع وتعزيز الشمولية في جميع التفاعلات

Role Summary

As an On-ground Executive, you will play a key role in ensuring a smooth and memorable experience for guests visiting the Kingdom — including Umrah pilgrims and leisure travellers. This includes welcoming them at airports, assisting with transfers, coordinating hotel check-ins, and supporting their overall travel itinerary. The role demands strong customer service, operational coordination, and local area knowledge to ensure guest satisfaction at every touchpoint.

Key Responsibilities

• Welcome and assist guests at the airport, ensuring a smooth arrival experience.
• Coordinate and monitor transportation arrangements, including airport transfers and intercity travel.
• Accompany groups or individuals during hotel check-ins and ensure rooming arrangements are accurate.
• Support daily tour or activity operations, including liaising with drivers, guides, and hotel representatives.
• Provide clear communication and real-time updates to the operations team and customers.
• Handle guest inquiries, issues, or emergencies efficiently and professionally.
• Ensure services are delivered as per ithe tinerary and company standards.
• Maintain good relations with local partners, hotels, and transport providers to ensure seamless operations.
• Possess knowledge of Umrah procedures and sites to assist guests undertaking Umrah as part of their travel.

Requirements

• Minimum 2–4 years of on-ground or tour operations experience with a DMC, travel agency, or tour operator.
• Excellent customer handling and communication skills.
• Strong organizational and coordination abilities.
• Fluency in English and Arabic (additional languages a plus).
• Good knowledge of the region; Makkah, Madinah, and Jeddah.
• Valid KSA driving license and car preferred.
• Flexible to work in shifts and during peak travel seasons.

Role Summary

As an
On-ground Executive
, you will play a key role in ensuring a smooth and memorable experience for guests visiting the Kingdom — including Umrah pilgrims and leisure travellers. This includes welcoming them at airports, assisting with transfers, coordinating hotel check-ins, and supporting their overall travel itinerary. The role demands strong customer service, operational coordination, and local area knowledge to ensure guest satisfaction at every touchpoint.

Key Responsibilities

• Welcome and assist guests at the airport, ensuring a smooth arrival experience.
• Coordinate and monitor transportation arrangements, including airport transfers and intercity travel.
• Accompany groups or individuals during hotel check-ins and ensure rooming arrangements are accurate.
• Support daily tour or activity operations, including liaising with drivers, guides, and hotel representatives.
• Provide clear communication and real-time updates to the operations team and customers.
• Handle guest inquiries, issues, or emergencies efficiently and professionally.
• Ensure services are delivered as per ithe tinerary and company standards.
• Maintain good relations with local partners, hotels, and transport providers to ensure seamless operations.
• Possess knowledge of Umrah procedures and sites to assist guests undertaking Umrah as part of their travel.

Requirements

• Minimum 2–4 years of on-ground or tour operations experience with a
  DMC, travel agency, or tour operator
  .
• Excellent customer handling and communication skills.
• Strong organizational and coordination abilities.
• Fluency in
  English and Arabic
  (additional languages a plus).
• Good knowledge of the region;
  Makkah, Madinah, and Jeddah
  .
• Valid
  KSA driving license and car
  preferred.
• Flexible to work in shifts and during peak travel seasons.

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.