219 Fmcg jobs in Saudi Arabia

Overview

Commercial Lead - FMCG Convenience stores. The Head of FMCG will be responsible to design a specific product category for the “convenience format” stores. This includes designing assortment, setting pricing, promotions, negotiating with suppliers and leveraging their expertise to secure advantageous terms and maintaining strong supplier relationships. You will also work closely with management to make sure that all stakeholders are aligned with the commercial strategy of the company. This role highly demands a hands-on approach during preparation for pilot stores.

Responsibilities

• Define category roles and design product category for "Convenience format" stores
• Analyzing competitor activities, assortment, pricing and promo to make sure our commercial strategy aligned with
• Having experience for customer behavior and deep product knowledge in KSA market
• Collaborating with various teams, like commercial consultant, team from partner company
• Evaluating customer feedback and implementing changes to enhance the overall customer experience and drive customer loyalty.
• Developing solid relationships with key vendors and suppliers to improve category offerings and negotiate favorable terms
• Lead supplier negotiations, ensuring favorable terms and conditions to drive cost savings and strengthen supplier relationships.
• Developing process and Standard Operating Procedures(SOP’s)
• Ensure all operations comply with health and safety regulations

Skills and Qualifications

• Bachelor’s degree in business, marketing or a related field.
• 3+ years of experience as a category manager in the retail industry in Saudi Arabia.
• Strong understanding of the Saudi Arabia market and convenience format stores , consumer behavior and retail trends.
• In-depth knowledge of FMCG products, market trends, and quality standards.
• Proficiency in utilizing Microsoft Office Suite, category management tools and software for data analysis and reporting.
• Flexibility to adapt to the changing market dynamics, consumer preferences and organizational priorities.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent communication and negotiation skills to collaborate effectively with cross-functional teams and external stakeholders.
• Detail-oriented with a focus on accuracy and quality.
• Ability to thrive in a fast-paced and dynamic work environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing

Industries

• Commercial and Service Industry Machinery Manufacturing

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A Technology Sales Specialist role (what we internally call a, 'Brand Sales Specialist') within Automation means working for a leader in AI-Powered products. Envision helping clients create a world with less repetitive work and more innovative decisions. Less unplanned downtime and more proactive insight. And less waiting on systems… So that their employees can invest more time on the work they love. Join us and co-create with clients on solutions that makes people more productive and improves business performance, so that they can change the world at a scale not previously possible.

Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators - always willing to help and be helped - as you apply passion to work that will compel our clients to invest in IBM's products and services.

Overview

Your role and responsibilities

As a Brand Sales Specialist you'll work closely with clients to develop relationships, understand their needs, earn their trust and show them how IBM's industry leading solutions will solve their problems whilst delivering value to their business.

Your primary responsibilities will include:

• Client Management and Value Definition: Effectively manage client relationships, define IBM's value proposition, and engage key decision-makers.
• Sales Process Management and Collaboration: Oversee the entire sales process, with a focus on expanding new business opportunities, and collaborate closely with various IBM teams.

Qualifications

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Previous experience in selling Cloud technologies like HashiCorp Terraform, HashiCorp Vault and RedHat solutions.
• Multiple years of direct, face to face customer selling experience
• Multiple years of selling cloud software or SaaS solutions
• Functional competence across the Application Integration and runtime landscape
• Competitive Selling and Sales Prospecting
• Problem Solving & Creativity
• Leadership skills
• Strong oral and written communication skills.

Preferred technical and professional experience

Knowledge of Hybrid cloud solutions.
• Multiple years selling cloud software or SaaS solutions
• ROI Communication: Creating and communicating ROIs and value assessments
• C-Suite Influence: Excellent networking, including influencing C-suite in large deal
• Effective Communication & Relationship Building: Strong communication and relationship-building across all levels
• Navigational Expertise: Expertise in navigating data, people, and processes to drive client investment and adoption.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

rand Software Sales ( Account Manager) - Infrastructure Automation - HashiCorp

Job ID

56985

City / Township / Village

RIYADH

State / Province

Riyadh

Country

Work arrangement

Hybrid

Area of work

Employment type

Fixed Term (Fixed Term)

Position type

Professional

Some travel may be required based on business demand

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?

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Sales Supervisor – FMCG Sector (Sakaka, Al Jawf, Saudi Arabia)

Job Summary

We are seeking a dynamic and results-driven Sales Supervisor to lead and manage our retail sales team across Sakaka, Al Jawf, Saudi Arabia . The ideal candidate will be responsible for driving sales performance, strengthening customer relationships, and ensuring optimal product visibility in retail outlets. This role requires a strong leader with deep FMCG market knowledge, proven sales management experience, and the ability to foster a high-performance team culture.

Key Responsibilities

Sales & Market Growth

• Achieve sales targets and key performance indicators (KPIs) for the assigned region.
• Develop and implement effective sales strategies to increase market share and drive revenue growth.
• Identify and capitalize on new business opportunities to expand market presence.

Customer Engagement

• Ensure high levels of customer satisfaction by delivering exceptional service and resolving concerns promptly.
• Build and maintain long-term relationships with key clients and retail partners.

Brand & Retail Excellence

• Ensure consistent representation of the company’s brand, image, and values across all retail outlets.
• Oversee product placement, merchandising, and promotional activities to maximize visibility and sales.

Operational Efficiency

• Streamline retail operations to enhance efficiency and reduce costs.
• Ensure compliance with company policies, procedures, and industry regulations.

Team Leadership

• Lead, coach, and develop the sales team to achieve individual and collective goals.
• Promote a culture of accountability, collaboration, and continuous improvement.

Reporting & Insights

• Provide regular reports to senior management on sales performance, market trends, and challenges.
• Leverage data and analytics to make informed business decisions and recommend strategic actions.

Innovation & Continuous Improvement

• Introduce new ideas to enhance sales processes, customer engagement, and overall business performance.
• Stay updated on industry best practices and market trends to maintain a competitive edge.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.
• Fluency in both Arabic and English is a must.
• Minimum of 6 years of retail sales experience, preferably within the FMCG industry .
• Proven success in managing sales teams and consistently achieving targets.
• Strong understanding of retail operations, merchandising, and inventory management.
• Familiarity with sales performance metrics and tools for monitoring and analysis.
• Solid knowledge of the local market dynamics in Sakaka, Al Jawf , including cultural and economic factors shaping consumer behavior.
• Additional certifications in sales management, retail operations, or leadership are a plus.

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Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. The Brand Manager will work on offering dedicated support to top-tiered brands to grow with Amazon by identifying and improving key customer inputs for growth such as content, marketing and stock availability among others.

Apart from this, the Brand Manager will also help brands leverage Amazon’s tools and programs to improve on their business inputs. We are seeking creative, goal-oriented and highly entrepreneurial people to join our exciting and fast-paced team.

About the Role

As a Brand Manager, you will focus on delivering 5 core focus areas for the brand: Selection, demand generation, catalogue quality, business advice and availability.

The person who joins the leadership team in this position must share our passion and commitment for serving our customers. This ideal candidate should have experience in forging and building brand relationships. Some understanding of planning product cycles and selling online is preferred.

The right candidate will be flexible, action and results oriented, self-starting and have strong analytical skills. He or she must have a proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast-paced environment.

Responsibilities

• Building selection: Identify selection gaps. Track brand’s offline catalogue to ensure all relevant selection is present on Amazon.
• Demand generation: Responsible for demand generation. This includes working with other members on the category management team to create a marketing calendar based on vendor's objectives
• Business Advice: Support participation of brand in Amazon programs
• Availability: Ensuring continuous availability of products
• Catalogue Quality on Amazon: Ensuring the best input from brand is updated for customer interface on Amazon Detail Pages through perfect Images, Product descriptions, etc.

Basic Qualifications

• 3+ years of with Excel experience
• 5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
• Bachelor's degree, or 3+ years of professional or military experience
• Experience with financial analysis and P&L ownership

Preferred Qualifications

• Experience managing large data sets and utilizing to drive performance and process improvements
• Experience in vendor negotiations, pricing and promotion, inventory management, and product development

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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**ABOUT UNILEVER**With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.**CATEGORY INTRODUCTION**Home & Hygiene is Home Care Arabia’s growth engine (25% contribution to HC turnover) with a business size of 35 million Euros. JIF being the biggest brand under the category consists of many subsegments and formats with a great growth trajectory in KSA.The Marketplace is extremely competitive with a big competitors and local players always keeping us at our toes. This makes it a demanding but exciting role with multiple innovations and strong communication, and demand creation plans across the year and requires a lot of rigor and creativity to grow and win!The role is to drive the overall growth of the category, accelerate and drive market share, manage innovations networks and improve our brand salience in KSA. This requires diverse cross functional team management skills, ability to craft local campaigns, and championing a social-first approach to brand building and consumer engagement.**JOB PURPOSE**This is an exciting opportunity to lead and drive Unilever’s growth engine into the future! We are looking for a driven, proactive, self-starter, creative, and influential Assistant Brand Manager who will be responsible for leading the KSA plans and executing them with rigor.So, if you are passionate about being the category custodian end to end, building brand equity and growth, crafting and executing holistic brand plans that bring together all demand creation activities, with a strong emphasis on digital and social-first initiatives, managing the brand portfolio, and driving/deploying innovation to achieve ambitious business objectives, then this role is just for you!**WHAT WILL YOUR MAIN RESPONSIBILITIES BE*** Craft Home & Hygiene innovation strategy including product development tapping on trends / needs, managing networks via managing stakeholders as well as crafting campaigns and executing 360 launch plans.* Develop and execute social first marketing plans in market while ensuring alignment with brand strategy and brand equity.* Work on initiatives to grow JIF’s brand salience.* Drive business accountability, competitive growth and profitability targets for the brand.* Act as the brand's expert on the local market, possessing an intimate understanding of the local market and fragrance culture, communities, and social media platforms, to curate effective engaging campaigns.* Have a strong analytical mindset to find opportunities and spot issues to deliver growth and market share.* Oversee the end-to-end content creation process, from ideation and planning to execution and optimisation, ensuring all content aligns with brand guidelines, BET strategy and assets – ensuring it resonates with the communities we are engaging with.* Manage the relationship with key agency partners by providing clear and insightful briefs to ensure unstoppable communication by always having an outstanding unmissable brand communication & activation.* Be able to drive business cases and manage Brand P&L.* End to end ownership and management of brand budgets.* Continuously analyse content performance metrics, derive actionable insights, and adapt the content strategy to optimise engagement, reach and overall ROI.* Develop best-in-class brand experiences across all touchpoints, building brand purpose, driving brand marketing objectives and JTBD.* Implement strong in store program working closely with shopper marketing and CD team to improve brands in store presence to drive growth and consumer engagement.**WHAT YOU WILL NEED TO SUCCEED***Experiences & Qualifications*** Brand Management Leadership: Proven experience in brand management, marketing, or a related field, with a demonstrated track record of success in developing and executing brand strategies, leading teams, and driving business growth.* Consumer Goods Expertise: Obsessive in consumer Intimacy and completely immersed in the world of the consumer, intimately understanding consumers current needs and curious about future needs.* Integrated Marketing Planning: Proven ability to develop and execute integrated marketing plans across multiple channels, including digital, social, experiential, and traditional media.* Financial Management: Strong financial acumen and experience managing budgets, tracking performance, and making data-driven decisions to drive growth.* Agency Management: Proven ability to effectively manage and collaborate with external agencies, including creative, media, and digital agencies.**Additional Desirable Experience*** **Social First Marketing Expertise:** Deep understanding of social first marketing strategy, tactics, and best practices, including content, influencer, community management, PR/earned, experiential and paid media.* **Stakeholder Management:** Experience in managing multiple stakeholders and bringing the project and internal teams attention to the brand and the growth agenda.* **Data Analytics Skills:** Proficiency in using data analytics tools and techniques to measure marketing performance, derive insights, and make data-driven decisions.**Skills***Brand Management & Innovation:*** **Brand Planning & Execution:** Proven ability to develop and execute integrated brand plans across all relevant touchpoints, ensuring consistency in messaging and brand expression.* **Marketing Expertise:** Deep understanding of marketing principles, strategies, and tactics across multiple channels, including digital, social, experiential, and traditional media.* **Customer Insight:** Strong understanding of consumer behaviour, community insights, market trends, and competitive dynamics within the relevant industry.**Leadership & Collaboration:*** **Content Strategy:** Ability to develop and execute data-driven content plans aligned with brand goals, target audience, and different platforms.* **Briefing & Communication:** Expertise in developing clear and comprehensive briefs for local agencies, outlining objectives, brand guidelines, and desired outcomes.* **Cross-Functional Collaboration:** Exceptional interpersonal and communication skills to effectively collaborate with cross-functional teams, external agencies, and stakeholders at all levels.* **Agency Management:** Experience managing and directing external agencies, ensuring alignment with brand objectives, and maximising the value of agency partnerships.* **Performance Analysis:** Tracking content performance metrics, deriving insights, and adapting strategies to optimise engagement and achieve objectives.* **Quality Control:** Implementing processes to review and approve agency-created content, ensuring alignment with brand standards and messaging.**Leadership*** You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.* As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.* Critical SOL (Standards of Leadership) Behaviors + PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and
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Amazon is looking for an AVS Team Lead to manage a team of Brand Specialists (the Account Managers) for the Consumer Electronics category. Amazon Vendor Services are a suite of services designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers (e.g. selection, availability, operational efficiency, catalog quality, and marketing) or any other ad-hoc strategic vendor need.

The service is delivered primarily through Brand Specialists assigned to specific vendors. As Brand Specialist Manager for Amazon Vendor Services, you will be responsible for delivering impact to a large group of vendors through a team of Brand Specialists reporting to you.

Your priority will be to deliver on our commitment to help vendors improve their performance across key retail metrics, ensure their satisfaction with the service and continuously improve the productivity of your team. You will work in close collaboration with Vendor Managers and your Brand Specialists to understand your vendors’ needs and define the right goals and targets.

You should be passionate about managing and developing people, resourceful and customer focused. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the needs of different groups of stakeholders.

Key Responsibilities

• Partner with Vendor Managers, Account Managers and key retail category functions to define priorities and operational goals according to vendor needs
• Manage a team of Brand Specialists owning the joint business plans for most strategic vendors and deliver significant business impact
• Coach and Train Brand Specialists on Amazon mechanisms, processes, tools and business topics
• Support the business by auditing daily business operations and drive the optimization of the business metrics
• Audit metrics regularly to continually drive quality of vendor and employee experience across multiple sub-categories
• Own relevant business areas for your entire category, maximizing category results at scale
• Work with the MENA AVS team to shape the program through scaling and efficiency initiatives to drive productivity within your team
• Drive vendor adoption of Amazon programs
• Grow and develop people into a talent pool for Amazon

Basic Qualifications

• Bachelor's degree
• 3+ years of team management experience
• 3+ years of account management, project or program management or buying experience
• Experience with vendor negotiations, pricing and promotion or inventory management
• Experience driving internal cross-team collaboration

Preferred Qualifications

• Experience using data to influence business decisions
• Experience driving direction and alignment with cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.

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ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

CATEGORY INTRODUCTION

Home & Hygiene is Home Care Arabia’s growth engine (25% contribution to HC turnover) with a business size of 35 million Euros. JIF being the biggest brand under the category consists of many subsegments and formats with a great growth trajectory in KSA.

The Marketplace is extremely competitive with a big competitors and local players always keeping us at our toes. This makes it a demanding but exciting role with multiple innovations and strong communication, and demand creation plans across the year and requires a lot of rigor and creativity to grow and win!

The role is to drive the overall growth of the category, accelerate and drive market share, manage innovations networks and improve our brand salience in KSA. This requires diverse cross functional team management skills, ability to craft local campaigns, and championing a social-first approach to brand building and consumer engagement.

JOB PURPOSE

This is an exciting opportunity to lead and drive Unilever’s growth engine into the future! We are looking for a driven, proactive, self-starter, creative, and influential Assistant Brand Manager who willbe responsible forleading the KSA plans and executing them with rigor.

So, if you are passionate about being the category custodian end to end, building brand equity and growth, crafting and executing holistic brand plans that bring together all demand creation activities, with a strong emphasis on digital and social-first initiatives, managing the brand portfolio, and driving/deploying innovation to achieve ambitious business objectives, then this role is just for you!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Craft Home & Hygiene innovation strategy including product development tapping on trends / needs, managing networks via managing stakeholders as well as crafting campaigns and executing 360 launch plans.
• Develop and execute social first marketing plans in market while ensuring alignment with brand strategy and brand equity.
• Work on initiatives to grow JIF’s brand salience.
• Drive business accountability, competitive growth and profitability targets for the brand.
• Act as the brand's expert on the local market, possessing an intimate understanding of the local market and fragrance culture, communities, and social media platforms, to curate effective engaging campaigns.
• Have a strong analytical mindset to find opportunities and spot issues to deliver growth and market share.
• Oversee the end-to-end content creation process, from ideation and planning to execution and optimisation, ensuring all content aligns with brand guidelines, BET strategy and assets – ensuring it resonates with the communities we are engaging with.
• Manage the relationship with key agency partners by providing clear and insightful briefs to ensure unstoppable communication by always having an outstanding unmissable brand communication & activation.
• Be able to drive business cases and manage Brand P&L.
• End to end ownership and management of brand budgets.
• Continuously analyse content performance metrics, derive actionable insights, and adapt the content strategy to optimise engagement, reach and overall ROI.
• Develop best-in-class brand experiences across all touchpoints, building brand purpose, driving brand marketing objectives and JTBD.
• Implement strong in store program working closely with shopper marketing and CD team to improve brands in store presence to drive growth and consumer engagement.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Brand Management Leadership: Proven experience in brand management, marketing, or a related field, with a demonstrated track record of success in developing and executing brand strategies, leading teams, and driving business growth.
• Consumer Goods Expertise: Obsessive in consumer Intimacy and completely immersed in the world of the consumer, intimately understanding consumers current needs and curious about future needs.
• Integrated Marketing Planning: Proven ability to develop and execute integrated marketing plans across multiple channels, including digital, social, experiential, and traditional media.
• Financial Management: Strong financial acumen and experience managing budgets, tracking performance, and making data-driven decisions to drive growth.
• Agency Management: Proven ability to effectively manage and collaborate with external agencies, including creative, media, and digital agencies.

Additional Desirable Experience

• Social First Marketing Expertise: Deep understanding of social first marketing strategy, tactics, and best practices, including content, influencer, community management, PR/earned, experiential and paid media.
• Stakeholder Management: Experience in managing multiple stakeholders and bringing the project and internal teams attention to the brand and the growth agenda.
• Data Analytics Skills: Proficiency in using data analytics tools and techniques to measure marketing performance, derive insights, and make data-driven decisions.

Skills

Brand Management & Innovation:

• Brand Planning & Execution: Proven ability to develop and execute integrated brand plans across all relevant touchpoints, ensuring consistency in messaging and brand expression.
• Marketing Expertise: Deep understanding of marketing principles, strategies, and tactics across multiple channels, including digital, social, experiential, and traditional media.
• Customer Insight: Strong understanding of consumer behaviour, community insights, market trends, and competitive dynamics within the relevant industry.

Leadership & Collaboration:

• Content Strategy: Ability to develop and execute data-driven content plans aligned with brand goals, target audience, and different platforms.
• Briefing & Communication: Expertise in developing clear and comprehensive briefs for local agencies, outlining objectives, brand guidelines, and desired outcomes.
• Cross-Functional Collaboration: Exceptional interpersonal and communication skills to effectively collaborate with cross-functional teams, external agencies, and stakeholders at all levels.
• Agency Management: Experience managing and directing external agencies, ensuring alignment with brand objectives, and maximising the value of agency partnerships.
• Performance Analysis: Tracking content performance metrics, deriving insights, and adapting strategies to optimise engagement and achieve objectives.
• Quality Control: Implementing processes to review and approve agency-created content, ensuring alignment with brand standards and messaging.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
  • AGILITY: Explores the world around them, continually learning and developing their skills.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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Overview

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah. Siemens Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies to enable occupants to have comfortable, safe, secure and energy-efficient buildings. We connect energy systems, buildings and industries to help customers thrive, progress communities and support sustainable development. Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and automation to help re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Responsibilities

• Technical Promoter & Customer Support
• Provide superior customer experience with each contact; inquiries via phone, e-mail, and online chat.
• Logging queries, creating tickets using SIEMENS supporting tools and systems.
• Prioritize daily workload of internal & external inquiries, recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Support tasks include replicating customer issues in online/offline tools or labs, preparing solutions, and timely responses to customers for resolution; occasional on-site visits for defect investigation and resolution.
• Inspect claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulate customer-claimed protection relays performance, coordinate with related experts, and offer corrective applications and configurations.
• Process replacement/repair devices under warranty; coordinate receipt of faulty devices, apply for re-export documents, dispatch faulty devices back to factory, and track receipt of replacements to the customer.
• Technical promoter activities towards end users and direct customers to expand the homologated portfolio and introduce new technologies.

Qualifications and Skills

• Bachelor's in Electrical/Electronic Engineering with focus on Power System Protection & Control.
• Interest in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge of protection and control applications.
• Adequate knowledge of protection devices from different vendors.
• Minimum 3-5 years of experience in protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software such as DIGSI 4/5, SICAM, IEC61850 Configurator.
• Experience in installation, testing & commissioning of protection relays (Siemens and other vendors).
• Strong customer engagement skills and proactively pursue new clients.
• Growth mindset with a passion for learning; collaborative with ability to cultivate relationships and networks.
• Agile, technically passionate for creating solutions.
• Proficiency in Microsoft Word, Excel, PowerPoint; working knowledge of web analytics tools; strong interest in IoT technology.
• Strong problem solving and analytical skills with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to adapt to change, take initiative, be resourceful and dependable.
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner.

Additional Information

As a world leader in developing and producing advanced engineering technologies, Siemens strives to improve lives and protect the climate. Diversity at Siemens is a source of creativity and innovation; we value candidates reflecting the diversity of our company. More information at Learn about Siemens Digital Minds at We look forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process.

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Jeddah, Saudi Arabia | Posted on 07/10/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.

Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

Job Description

We build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.

We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.

You will:

1. Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
2. Serve as the primary contact for communication across business, technical, and vendor teams.
3. Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
4. Develop and maintain support documentation, guides, and escalation procedures.
5. Facilitate daily meetings, incident reviews, and post-mortem analyses.
6. Oversee shift planning and on-call rotations to ensure 24/7 coverage.
7. Promote a culture of continuous improvement, accountability, and customer focus.
8. Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
9. Ensure compliance with banking regulations, security standards, and internal policies.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 6+ years in IT support or production operations, with at least 2 years in leadership.
• Experience in digital banking or financial services is highly preferred.
• Strong knowledge of ITIL, incident management, and service delivery frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Proven experience with monitoring tools, ticketing systems, and reporting dashboards.

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