141 Scientific Research & Development jobs in Saudi Arabia
Research Scientist - III- Applied Research Center for Environment & Marine Studies - RI
Posted today
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Job Description
The Center for Environment & Marine Studies at KFUPM is seeking qualified researchers to fill a Research Scientist III position. The potential candidate must hold a Ph.D. degree.
Job Responsibilities
- Perform research
- Conduct field studies
- Analyze data and results
- Publish findings in reputable peer-reviewed journals
- Write research proposals
Compensation & Benefits
Competitive salary based on qualifications and experience. The appointment includes the following benefits according to university policy:
- Tax-free salary
- Free furnished, air-conditioned on-campus housing with utilities and maintenance
- Air tickets to Dhahran upon appointment
- Annual repatriation tickets for the candidate and up to four family members
- 30 days paid vacation
- Assistance with local tuition fees for dependent children
- Transportation allowance
- Free healthcare at KFUPM Clinic
- End-of-service gratuity after two years of continuous service
The KFUPM campus offers facilities including a medical and dental clinic, health club with swimming pool, extensive library, and computing resources.
Qualifications
- Ph.D. degree in a relevant field
- Experience in research centers similar to the Center for Environment & Marine Studies
Postdoctoral Researcher/Research Scientist Position – Large Area 2D Materials Growth and Devices
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Physical Science and Engineering Division
Organisation/Company KAUST Department Physical Science and Engineering Division Research Field Engineering » Materials engineering Researcher Profile First Stage Researcher (R1) Positions Postdoc Positions Country Saudi Arabia Application Deadline 12 Feb 2026 - 23:59 (Asia/Riyadh) Type of Contract Temporary Job Status Full-time Hours Per Week 40 Offer Starting Date 12 Feb 2025 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No
Offer DescriptionWe are seeking motivated researchers with expertise in large-area 2D materials growth for sensor and transistor applications. The focus is on developing wafer-scale 2D materials using CVD, PLD, Sputtering or MOCVD systems for microelectronics and emerging sensor technologies.
Key Responsibilities:
- Develop and optimize wafer-scale 2D materials, including TMDCs, MXenes, and MOFs, for microelectronics applications.
- Improve material quality by reducing defects and enhancing large-area uniformity and continuity.
- Perform detailed structural, chemical, and electrical characterizations using XRD, SEM, TEM, Raman spectroscopy, and PPMS.
- Use cleanroom nanofabrication processes to build 2D-material-based electronic devices.
- Design, execute, and troubleshoot experiments.
- Publish research findings in high-impact journals and present at international conferences.
About KAUST
KAUST, located on the Red Sea near Jeddah, Saudi Arabia, is a globally renowned research university with world-class facilities and a diverse community representing over 100 nationalities. KAUST ranks first in the world for citations per faculty according to QS rankings and offers an unparalleled environment for innovation and research. For more information, visit .
About CREST
The Center for Renewable Energy and Storage Technologies (CREST) at KAUST aims to develop renewable energy and storage technologies that help Saudi Arabia achieve its environmental and economic goals. Through strategic partnerships, cutting-edge research, and workforce training, the center will spearhead the prototyping and eventual commercialization of renewable energy and storage solutions that secure the Kingdom’s industrial competitiveness and empower its ambition to expand into new sustainability-centered economic sectors. CREST aims to focus on home-grown technologies, invented at KAUST.
Where to applyResearch Field Engineering » Materials engineering Education Level PhD or equivalent
Research Field Engineering » Electrical engineering Education Level PhD or equivalent
Research Field Physics » Other Education Level PhD or equivalent
Skills/Qualifications
- Ph.D. in Materials Science, Electrical Engineering, Physical Science, or a related field with a focus on 2D materials growth and devices.
- Strong experience in growing 2D materials and fabricating devices. Experience with PLD, CVD, MBE, MOCVD, Sputtering and ALD with be a big surplus.
- Proficiency in advanced characterization techniques (XRD, SEM, TEM, Raman spectroscopy, microprobe station) and cleanroom nanofabrication processes.
- Proven ability to design experiments, analyze data, and interpret results effectively.
- Strong publication record in peer-reviewed journals.
- Excellent teamwork and communication skills.
To apply, please send your resume, a detailed publication list, and contact information for three references to:
- Prof. Husam N. Alshareef/ Dr. Xiangming Xu
ONLY SELECTED CANDIDATES WILL BE CONTACTED BY E-MAIL.
Languages ENGLISH Level Good
Research Field Engineering » Materials engineering Years of Research Experience None
Additional Information- Competitive tax-free salary
- Free on-campus housing
- Health insurance
- 22 days of annual vacation
- Additional benefits
- Strong experience in growing 2D materials and fabricating devices. Experience with PLD, CVD, MBE, MOCVD, Sputtering and ALD with be a big surplus.
- Proficiency in advanced characterization techniques (XRD, SEM, TEM, Raman spectroscopy, microprobe station) and cleanroom nanofabrication processes.
- Proven ability to design experiments, analyze data, and interpret results effectively.
- Strong publication record in peer-reviewed journals.
- Excellent teamwork and communication skills.
To apply, please send your resume, a detailed publication list, and contact information for three references to:
- Prof. Husam N. Alshareef/ Dr. Xiangming Xu
Only selected candidates will be contacted.
Number of offers available 1 Company/Institute King Abdullah University of Science and Technology (KAUST) Country Saudi Arabia State/Province Makkah City Thuwal Postal Code 23955 Geofield
#J-18808-LjbffrPostdoctoral Researcher / Research Scientist in Ore Mineralogy and Geochemistry
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Physical Science and Engineering Division
Organisation/Company KAUST Department Physical Science and Engineering Division Research Field Chemistry » Applied chemistry Chemistry » Physical chemistry Engineering » Materials engineering Physics » Applied physics Researcher Profile First Stage Researcher (R1) Positions Postdoc Positions Country Saudi Arabia Application Deadline 13 Jun 2025 - 23:59 (Asia/Riyadh) Type of Contract Temporary Job Status Full-time Hours Per Week 40 Offer Starting Date 20 Apr 2025 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No
Offer DescriptionProf. Alfonso Caraveo , Principal Investigator of ASAL (Advanced Sensing and Actuation Laboratory) at KAUST, is looking for qualified postdoctoral researchers in the field of multifunctional and responsive materials
Key Responsibilities:
- Research & Development:
- Conduct cutting-edge research onferroelectrets, piezoelectric materials, and related hybrid/composite systems for physical sensing, energy harvesting, and actuator applications.
- Design, synthesize, and characterize novel ferroelectric/piezoelectric materials (e.g., polymers, ceramics, or composites) with enhanced electromechanical properties.
- Optimize material properties (e.g., polarization, dielectric constant, piezoelectric coefficients) through advanced processing techniques (e.g., corona poling, soft x-ray charging, thermal treatment, nanostructuring).
- Experimental & Analytical Work:
- Performelectrical, mechanical, and electromechanical characterization (e.g., hysteresis loops, dielectric spectroscopy, d33/d31 measurements, fatigue testing).
- Utilize advanced techniques such asSEM, XRD, AFM, PFM (Piezoresponse Force Microscopy), and Raman spectroscopy for microstructural and domain analysis.
- Develop and test prototype devices (e.g., sensors, transducers, energy harvesters) based on ferroelectrets/piezoelectrics.
- Maintain and calibrate lab equipment related to ferroelectric/piezoelectric research.
- Supervise and mentorgraduate students(master’s and PhD)in related research projects.
- Ensure compliance with lab safety protocols and ethical research practices.
About KAUST:
KAUST is located on the shores of the Red Sea near Jeddah, Saudi Arabia, and welcomes exceptional students, researchers, and faculty from around the world. Our university is internationally diverse with over 100 Nationalities living and working on campus. KAUST boasts world-class equipment, research and recreational facilities, and computational resources. It is the leading university in citation per faculty according to the QS Rankings. Further information can be found at .
- Strong background in ferroelectrets, piezoelectric materials, voided charged polymers or piezocomposites
- Hands-on experience withpoling techniques, impedance analyzers, and dynamic mechanical analysis (DMA) .
- Highly skilled in device fabrication and characterization. Cleanroom experience is a plus
- Good publication record in peer-reviewed journals
- Demonstrated ability to work independently and as part of a team
- Able to start the position in the Fall 2025
- The candidate must have obtained his PhD degree between 2020 and July 2025
- Please do not send your CV to the Professor through e-mail or LinkedIn account. Candidates who do so will be excluded
- Candidates whose research is not related to the advertised positions will be disqualified from current and future consideration
- Selected candidates will be contacted within 10 working days after the closing date
Postdoctoral Researcher / Research Scientist in Ore Mineralogy and Geochemistry
Posted today
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Physical Science and Engineering Division
Organisation/Company KAUST Department Physical Science and Engineering Division Research Field Geosciences » Other Researcher Profile First Stage Researcher (R1) Recognised Researcher (R2) Established Researcher (R3) Positions Postdoc Positions Country Saudi Arabia Application Deadline 31 May 2026 - 23:59 (Asia/Riyadh) Type of Contract Temporary Job Status Full-time Hours Per Week 40 Offer Starting Date 1 Jun 2025 Is the job funded through the EU Research Framework Programme? Not funded by a EU programme Is the Job related to staff position within a Research Infrastructure? No
Offer DescriptionProfessor Max Frenzel is currently recruiting for a 2-year Post-doc / Research Scientist position (extendable) to join the new Mineral Exploration and Exploitation Group at KAUST. The focus of the position will be on the development and implementation of new workflows for the mineralogical and geochemical characterization of ore materials, using combined µXRF-mapping, SEM-based automated mineralogy, and laser ablation ICP-MS, potentially complemented by powder X-ray diffraction. These workflows will then be applied to selected Saudi Arabian ore deposits to understand their genesis and exploration potential. In addition, the generated data can be used to optimize mineral extraction processes from existing mines within a geometallurgical framework.
The position will mostly focus on the development of measurement protocols and data integration methods for the different data types. In terms of applications, the candidate will be free to choose their own case study(s). Additionally, close collaboration with other group members is expected for the application of the developed workflows.
Saudi Arabia is a fast-developing country offering unparalleled opportunities in mineral resources and other geoscience-related fields. In particular, the recent opening of Saudi Arabia for international exploration companies has led to a substantial increase of activity in the mineral exploration sector. Given the great geological potential of Saudi Arabia for different types of mineral deposits, it is probably the country with the most exciting mineral exploration opportunities right now.
- Detailed experience in the use of at least one of the following analytical techniques for material characterization: X-ray spectroscopy, scanning electron microscopy, and/or laser-ablation ICP-MS is expected
- Willingness to master the other techniques required for the position.
- Excellent oral and written communication skills in English, as evidenced by a strong publication and conference presentation record.
- Experience in coding, particularly in python or R for data science and machine learning applications, are desirable.
- Willingness to participate in field work and sample collection is also desirable.
- A completed PhD is sufficient for appointment as a postdoctoral researcher. For appointment as a research scientist, additional research experience of at least 2 years is required in the relevant areas highlighted above.
- English (C1 / IELTS 7.0 equivalent or better)
Research Field GeosciencesChemistryEngineering » Materials engineering Years of Research Experience None
Additional InformationThe position will include a competitive salary based on the candidate’s qualifications and experience; benefits include medical and dental insurance, free housing on the KAUST campus, an annual travel allowance, 30 paid vacation days, and other generous benefits. KAUST is a vibrant and international community, with many opportunities for social, sporting, and learning activities outside of work.
The successful applicant will be associated with the new Mineral Exploration and Exploitation Group at KAUST. The group will commence work in August 2025. Its main aim is to contribute to the development of mineral resources in Saudi Arabia by developing innovative approaches to mineral exploration, mining, and mineral processing. The working group will initially consist of 1 PhD student and 2 MSc students, but is projected to grow to 2 postdocs (incl. this positions), 3 PhD students, and a variable number of MSc students. In addition, KAUST provides a highly collaborative research environment, and active engagement of the holder of the position in collaborative activities within and outside of the research group will be strongly encouraged and supported.
Eligibility criteria
Applicants must hold a PhD degree in a relevant discipline, as listed above, and must demonstrate fluency in English in writing, speaking and listening at the indicated level.
Selection process
Received applications will be reviewed and suitable candidates will be interviewed on a rolling basis, starting from June 1, 2025.
#J-18808-LjbffrPrivate Label Quality Assurance Senior Specialist (2023130)
Posted 1 day ago
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Job Description
The QA Senior Specialist is responsible for detailed quality planning, both short term and long range, diagnosis of chronic quality problems (both internal and external), development of corrective action programs including but not limited to support on Quality Notifications, Change Controls, and validation activities. The position also is responsible for identifying and supporting Quality Assurance and Regulatory Compliance issues related to assigned product lines to assure compliance with FDA regulations, ISO standards, corporate directives and Company strategies.
Accountabilities
- Determines overall products quality by conducting and evaluating various product sampling tests and tests related.
- Examine and analyze team findings against measured service operational goals.
- Develop Product’s Inspection Plan.
- Performs audits to monitor compliance with all GMP standards, Food Safety Standards, Food Safety issues, Case and Label procedures and Safety programs and prepare suppliers evaluations Reports
- Lead the communications with Suppliers/ Laboratories and maintain all necessary documentations.
- Supervise Internal/ External Complaints related to PL products and coordinate with all stakeholders on resolutions actions
- Manage non-conformities (NCRs) and conducts initial investigations and assure timely executions for corrective actions.
- Assists in the development of special department projects in conjunction with DCs Quality Manage
- Consults with PL Commercial & DCs management on operational procedures to improve overall production efficiency related to PL and Import items
- Investigates reasons for complaints and if needed works closely with suppliers to identify the cause and define areas for improvement
- Ensure that all the process related to PL and Importation Department are updated and in line with company`s policies &, procedures
- Prepare and develop regular statistical reports to management to ensure business alignment.
- Indoors : 80%
- Outdoors : 20%
- Working Days : 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8:00 AM – 5:00 PM (1 hour break)
- Education: BSc in chemistry, pharmacy.
- Experience: Min 3 years of experience in QA related to manufacturing or product development. Proffered to have cosmetics or pharmaceutical industry experience
- Computer Skills: MS Office Suite
- Languages: English - Arabic
Private Label Quality Assurance Senior Specialist (2023130)
Posted 2 days ago
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Job Description
The QA Senior Specialist is responsible for detailed quality planning, both short term and long range, diagnosis of chronic quality problems (both internal and external), development of corrective action programs including but not limited to support on Quality Notifications, Change Controls, and validation activities. The position also is responsible for identifying and supporting Quality Assurance and Regulatory Compliance issues related to assigned product lines to assure compliance with FDA regulations, ISO standards, corporate directives and Company strategies.
Accountabilities
- Determine overall product quality by conducting and evaluating various sampling tests.
- Analyze team findings against service operational goals.
- Develop Product Inspection Plans.
- Perform audits to monitor compliance with GMP standards, Food Safety Standards, and safety procedures. Prepare supplier evaluation reports.
- Lead communication with Suppliers / Laboratories and maintain documentation.
- Supervise complaints related to PL products and coordinate resolution actions.
- Manage non-conformities (NCRs), conduct investigations, and ensure corrective actions are implemented timely.
- Assist in developing departmental projects in conjunction with DCs Quality Management.
- Consult with PL Commercial & DCs management on operational procedures to improve production efficiency.
- Investigate complaints, work with suppliers to identify causes, and define improvements.
- Ensure processes related to PL and Importation Departments are updated and compliant with policies and procedures.
- Prepare and develop regular statistical reports for management.
Work Environment
- Indoors: 80%
- Outdoors: 20%
- Working Days: 5 days/week
- Days Off: 2 days/week
- Working Hours: 8:00 AM – 5:00 PM (including 1-hour break)
Job Requirements
- Education: BSc in Chemistry or Pharmacy.
- Experience: Minimum 3 years in QA related to manufacturing or product development; experience in cosmetics or pharmaceuticals preferred.
- Computer Skills: MS Office Suite
- Languages: English and Arabic
Laboratory Technician
Posted 2 days ago
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Job Description
Unilabs is seeking detail-oriented and highly motivated Laboratory Technicians to join our growing team in KSA. Laboratory Technicians and Assistant Laboratory Technicians will be responsible for performing various laboratory tests and procedures to assist in diagnosing, treating, and preventing diseases. This role requires excellent technical skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Responsibilities
- Perform bench work
- Review changes to technical documentation, including those of external origin
- Validate study reports in their area of responsibility
- Check in samples from ARCA
- Perform receiving inspection of items
- Check delivery notes against purchase orders
- Register non-conformities, complaints, and suggestions; correct them immediately
- Draw up templates within their area of intervention
- Develop operating procedures within their area of intervention
- Identify inappropriate equipment, RMMs, and supplies related to the work area
- Dispose of samples
- Ensure cleanliness and organization of the work area
Requirements
- Associate or Bachelor's degree in Genomics, Biomedical Sciences, Medical Laboratory Technology, or related fields
- Previous experience working in a clinical laboratory setting
- Strong knowledge of laboratory techniques and procedures
- Excellent attention to detail and organizational skills
- Ability to maintain accuracy and meet deadlines
- Proficiency in using laboratory equipment and computer systems
- Good communication and interpersonal skills
- Ability to work independently and as part of a team
- Willingness to learn and adapt to new technologies and methodologies
- Valid medical laboratory technician certification is preferred, but training will be provided
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Technical Writer
Posted 3 days ago
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In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Parsons is looking for an amazingly talented Technical Writer to join our team! In this role, you will collaborate with Project Managers, Technical Subject Matter Experts (SMEs), and other team members to produce high-quality, compliant, and compelling documentation for transportation-related projects. You will be responsible for creating, editing, and refining technical content, ensuring clarity, accuracy, and adherence to project requirements.
What You'll Be Doing:
Proofread and perform editorial functions, including formatting, stylesheet verification, copy editing, and production planning for technical documents.
Ensure compliance of all assigned documents with required presentation standards, including correct use of paragraph headings, numbering, referencing of illustrative and tabular matter, and bibliographic styles.
Ensure consistency in the application of technical abbreviations, acronyms, figure and table callouts, captions, and boilerplate materials.
Compile and verify tables of contents, lists of figures and tables, references, and printer’s dummy. Mark copy to provide clear instructions for spacing, indentation, and corrections.
Conduct research to support copywriting assignments and verify acronyms, terms, and technical details.
Assist in developing drafts and revisions for reports, manuals, white papers, and other internal and external technical content.
Work directly with project managers, engineers, and SMEs to review content, illustrations, and materials, recommending improvements for accuracy, clarity, consistency, and grammatical construction.
Recast text as needed, subject to review by the author/requestor.
Coordinate document production schedules with other technical writers, authors, and required resources, ensuring conformance to deadlines and specifications.
Review and verify materials after reproduction to ensure conformance to the printer’s dummy.
Serve as part of a functional team or work independently to complete assignments according to scheduled deadlines.
Perform other responsibilities associated with this position, as appropriate.
What Required Skills You'll Bring:
Bachelor’s degree in English, Journalism, Communications, or a related field.
Minimum 5+ years of technical writing experience, with expertise in system documentation and process documentation.
Detail-oriented with a strong focus on compliance with project and client requirements.
Ability to interview SMEs to gather technical information and translate it into clear, concise documentation.
Strong attention to detail, with expertise in reviewing documents for typographical, spelling, grammatical, punctuation, acronym callout, sentence structure, and active/passive voice issues.
Comfortable collaborating with people from a variety of disciplines and asking questions to ensure understanding.
Excellent time management skills and ability to multitask, supporting multiple projects and quickly shifting priorities.
Experience with Office 365 (MS Word, Excel, PowerPoint) and SharePoint.
Excellent verbal and written communication skills in English.
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.
#J-18808-LjbffrTechnical Writer
Posted 3 days ago
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Job Description
In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.
Job Description:
Parsons is looking for an amazingly talented Technical Writer to join our team! In this role, you will collaborate with Project Managers, Technical Subject Matter Experts (SMEs), and other team members to produce high-quality, compliant, and compelling documentation for transportation-related projects. You will be responsible for creating, editing, and refining technical content, ensuring clarity, accuracy, and adherence to project requirements.
What You'll Be Doing:
Proofread and perform editorial functions, including formatting, stylesheet verification, copy editing, and production planning for technical documents.
Ensure compliance of all assigned documents with required presentation standards, including correct use of paragraph headings, numbering, referencing of illustrative and tabular matter, and bibliographic styles.
Ensure consistency in the application of technical abbreviations, acronyms, figure and table callouts, captions, and boilerplate materials.
Compile and verify tables of contents, lists of figures and tables, references, and printer’s dummy. Mark copy to provide clear instructions for spacing, indentation, and corrections.
Conduct research to support copywriting assignments and verify acronyms, terms, and technical details.
Assist in developing drafts and revisions for reports, manuals, white papers, and other internal and external technical content.
Work directly with project managers, engineers, and SMEs to review content, illustrations, and materials, recommending improvements for accuracy, clarity, consistency, and grammatical construction.
Recast text as needed, subject to review by the author/requestor.
Coordinate document production schedules with other technical writers, authors, and required resources, ensuring conformance to deadlines and specifications.
Review and verify materials after reproduction to ensure conformance to the printer’s dummy.
Serve as part of a functional team or work independently to complete assignments according to scheduled deadlines.
Perform other responsibilities associated with this position, as appropriate.
What Required Skills You'll Bring:
Bachelor’s degree in English, Journalism, Communications, or a related field.
Minimum 5+ years of technical writing experience, with expertise in system documentation and process documentation.
Detail-oriented with a strong focus on compliance with project and client requirements.
Ability to interview SMEs to gather technical information and translate it into clear, concise documentation.
Strong attention to detail, with expertise in reviewing documents for typographical, spelling, grammatical, punctuation, acronym callout, sentence structure, and active/passive voice issues.
Comfortable collaborating with people from a variety of disciplines and asking questions to ensure understanding.
Excellent time management skills and ability to multitask, supporting multiple projects and quickly shifting priorities.
Experience with Office 365 (MS Word, Excel, PowerPoint) and SharePoint.
Excellent verbal and written communication skills in English.
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to
#J-18808-LjbffrQuality Assurance Specialist
Posted 4 days ago
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Job Description
As we continue to grow at Lendo, we’re looking for a detail-oriented and customer-obsessed Quality Assurance Specialist to help elevate the standards of our Customer Care operations. In this role, you’ll be a key partner across Customer Experience, Complaints, and Customer Care - responsible for designing, implementing, and driving quality programs that ensure regulatory compliance, exceptional service delivery, and operational consistency. You’ll monitor service metrics, identify improvement areas, and lead initiatives that directly impact customer satisfaction and trust.
Key Responsibilities:
Support the Customer Care Manager to design, development, and implement consistent total quality assurance programs.
Key members in Customer Care task force with respect to product integrity, quality service, and market standardization.
Primary partner to Customer CX, Customer care and complaint unit
Ownership and coordination of Maximum Customer satisfaction.
Ownership of daily tracking calls, ticket, regulation complaints, accurate input data in system
Assist the manager in processing or procedural changes necessary for continuous improvements related to operational efficiencies, quality or enhancing overall customer service.
Must lead to the execution of quality standards, and continuous improvement activities within customer care
Ensures compliance with current or newly created policies any procedure and escalation metrics.
Developing and carrying out training modules for Customer Care team members on products knowledge, SAMA circulars, Calls etiquette, SLAs and quality of response relative to quality and compliance across all areas.
Review all required reports and ensure completed with agreed time frame
Qualifications:
Proven work experience as Quality assurance for 1-2 years
Preferably 1-2 years working in Financing, Banking, or Insurance
Strong understanding of customer care techniques and strategies
Outstanding communication and interpersonal skills
Proficiency in relevant computer applications
Experience in SAMA and related SLA and KPI
BSc degree and English language is a must
Experience in finance company and Fenteck
Ability to work in a dynamic environment and be results and deadline driven
Professional certification such as Six Sigma, CQE, or CQA is preferred
Knowledge of quality assurance terminology, methods, and tools
Excellent analytical, problem-solving, and decision-making skills