893 Management jobs in Saudi Arabia

Job ID: 2985332 | Amazon Australia Company Pty Ltd

Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best for your customers? Read on.

ABOUT US

The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M’s purpose is to drive operational excellence and improvements to the overall customer support experience.

Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company. A company that customers from around the world will recognise, value, and trust, for our broad selection of products and services and the convenience they provide. AWS continues in that tradition, leading the world in cloud technologies.

Amazon offers the flexibility to work in office or from home. Employees will be required to reside within a commutable distance of the office they are assigned to. Employees working from home are encouraged to work with their teams to attend an office from time to time for team building, significant training, or other occasional events that may take place.

ABOUT YOU

E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of “how things are usually done”. You are equally comfortable operating in the minute detail, and coordinating our efforts at the forty thousand foot view.

You confidently act as an advocate of behalf of AWS customers, maintaining composure and leadership in some very dynamic and high pressure situations. You are excited about owning critical infrastructure services, those that serve global customers, 24x7 and relish the opportunity to work on technical initiatives that drive continuous improvement in the Support experience of those customers. All this while collaborating with some of the smartest people in the industry!

Ultimately you are passionate about technology and demonstrate a strong desire to learn more and do more with AWS.

ABOUT THE ROLE

As part of the E2M ‘Event Management’ team, we work to identify widespread and or systemic customer facing problems for Amazon Web Services. We are responsible for monitoring internal tools to identify customers impacting issues. When a issue is identified, we ensure the appropriate business and technology leaders, and their teams, are engaged to drive the restoration of disrupted AWS services and act as an advocate of the customer to both report on and manage the customer experience. Because of our unique role as Escalation Engineers, we have limitless exposure to all things AWS, including numerous leading edge technologies.

Key job responsibilities
Every day will bring new and exciting opportunities that include:

Providing critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads and AWS Service Teams
Provide concise and timely communication on developing and progressing issues to AWS Support customers, as well as internal stakeholders
Work to improve important metrics such as ‘mean time to engagement’ and ‘mean time to communication’ for all incident types
Facilitate Root Cause Analysis and Post Event Reviews after each event to minimise recurrence
Work with key stakeholders across AWS as advocates on behalf of customers to drive improvements in their AWS experience and develop mechanisms that support and improve E2M’s ability to deliver on that objective
Analyse data trends on internal tickets, customer contacts, social media, and network and infrastructure monitoring to identify potential issues
Build a broad understanding of AWS architecture and service inter-dependencies
Design, build, or collaborate on solutions using automation and self-repair rather than relying on human intervention


About the team
The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M’s purpose is to drive operational excellence and improvements to the overall customer support experience.

Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company. A company that customers from around the world will recognise, value, and trust, for our broad selection of products and services and the convenience they provide. AWS continues in that tradition, leading the world in cloud technologies.

Amazon offers the flexibility to work in office or from home. Employees will be required to reside within a commutable distance of the office they are assigned to. Employees working from home are encouraged to work with their teams to attend an office from time to time for team building, significant training, or other occasional events that may take place.

- 3+ years of network and operating system support experience
- 3+ years of technical support experience
- 3+ years of information security and compliance experience
- 4+ years of distributed systems experience

- Knowledge of distributed computing environments
- Knowledge of security best practices
- Experience with network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
- Incident Management

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Oversee the Bank activities including investment, treasury, and project operations financing portfolios to identify gaps and provide a macro view of the financial, compliance, and risk status of the overall Bank’s portfolio. This is achieved through (a) effective monitoring and reporting process in close coordination with the relevant stakeholders, (b) robust internal control practices for proper fiduciary and risk oversight, and (c) smooth, streamlined and well-designed processes to proactively manage risks including quality assurance, systems and tools, monitoring & data, and proper reconciliation with the Bank’s financials. The incumbent shall possess proven analytical skills and sound understanding of Risk Management, Compliance and Internal Control best practices to play a key oversight role on the Bank’s Investments, Treasury and Projects Financing Operations to ensure data completeness and accuracy for timely production of the financial statements, proper assets safeguarding, compliance while contributing to maintaining high standards of client service as Multilateral Development Bank.

Corporate Middle Office (CMO)

1. Lead the establishment of an effective Bank-wide Valuation Policy on assets and security collaterals in line with the best business practices.
2. Lead the independent valuation function on OCR and other funds.
3. Lead the data reconciliation process on a monthly basis and produce the valuation and impairment report in close coordination with the relevant internal stakeholders (Financial Control, Investment, IT) and the Custodians (related to investment portfolios under EFM, i.e. External Fund Managers) for input in the Bank financial statements.
4. Establish a monthly summary report in close coordination with the team to provide evidence of regular monitoring of security and collateral / guarantees valuations and the Loan to Value (LTV) ratio on a periodic basis.
5. Establish a monthly comprehensive performance risk return report on the Bank investment portfolios (Equity, Managed Accounts under EFM, PE, etc.) including an assessment of the adherence to the applicable prevailing Investment Policies Statement.
6. Design and implement in close coordination with the relevant stakeholders the control activity to ensure that Pre-Trade and Post Trade Investment Compliance checks are performed on non-Treasury Investments.
7. Lead the execution and preparation of the report on IFRS-9 Expected Credit Loss models for quarterly reporting and analytics and provide assistance to Financial Control Department for impairment and provisioning calculations for all financing and investment assets.
8. Prepare a report on a monthly basis in close coordination with the team to provide evidence of proper maintenance and custody of risk management master data and ensure unique identification for each obligor across all relevant systems.
9. Coordinate with custodians’ counterparts (EFM investments custody) to maintain Bank-wide Investment Portfolio data managed/administered by the Investment Department.

1. Provides technical guidance and reviews the work delivered by lesser experienced team members.
2. Monitors the effective implementation and adherence to respective risk management policies, procedures and controls so that all relevant procedural / legislative requirements are fulfilled.
3. Keeps abreast of the latest developments, regulations and leading practices in the field and proposes any necessary actions.
4. Proposes and implements process improvements to increase efficiency, effectiveness and compliance of the related operations.
5. Contributes to preparation of work plans and financial budget for the operational risk function and monitors actual expenditure against the approved budget.

1. Bachelor's degree in Economics / Finance / Risk Management / Mathematics / Business Administration or related discipline.
2. Certifications like CIA/CFA/PRM/FRM/CQF would be preferred.
3. Minimum 8 years of relevant experience in Risk Management Function, of which at least 3 years in Investment oversight, Market Risk, Control, Monitoring and Reporting, preferably in a Multilateral Development Bank or a Multinational Bank.

1. Governance, Risk and control.
2. Analytical Thinking.
3. Problem Solving.
4. Stakeholder Management.
5. Sound understanding of Accounting principles (IFRS).
6. Ability to read and understand financial statements.
7. Strategic Asset Allocation, Capital Market, Market Risks.

French - Preferred

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

Department: Information Management & Disruptive Technology

Country: (Country)

Location: (Location)

Job Grade: E3

Closing Date: 04-Jan-2025

The Senior Identity and Access Management Specialist is responsible for designing, implementing, and operating the identity and access management program, including processes, standards, and solutions across all IT applications, IT services, and information technology components. This role manages how business users and IT personnel access IsDB data and systems to reduce the risk of unauthorized access and ensure adequate preventive, monitoring, and reactive controls for governance, risk, and compliance.

1. Design and maintain the identity and access management architecture and roadmap in collaboration with Enterprise Architects, Solution Architects, Solution Operations, and Infrastructure Operations.
2. Collaborate with Enterprise Architecture, Technology Risk, Risk Management, and Internal Audit to address complex identity and access management requirements.
3. Develop and maintain identity and access management policies, processes, and procedures according to industry frameworks and standards.
4. Ensure compliance with organizational identity and access management policies, standards, and guidelines.
5. Manage third parties delivering identity and access management operations for HQ and Regional Hubs.
6. Collaborate with Solution Delivery and Technology Operations teams to onboard and integrate new business applications and IT services.
7. Participate as a member of the Change Advisory Board to ensure compliance with identity and access management policies.
8. Plan and manage proactive risk assessments and compliance reviews.
9. Define and adopt identity lifecycle policies for all categories of users.
10. Lead planning and implementation of periodic access reviews.
11. Establish and maintain technical standards for authentication and authorization design.
12. Design and implement standards for managing privileged access.
13. Oversee second and third levels of support for identity and access incidents.
14. Manage implementation and integration of identity and access monitoring.
15. Design and implement integration of identity and access management processes with IT service management.
16. Manage the solution landscape that supports identity and access management processes.
17. Provide training and awareness on identity and access management topics.
18. Prepare and present identity access management reports to stakeholders.

Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field.

8+ years of experience in information security and identity and access management.

1. Experience in architecting, designing, and implementing identity and access management solutions.
2. Experience in managing identity and access management operations.
3. Experience in designing authentication and authorization standards.
4. Experience in designing and implementing joiner, mover, and leaver processes.
5. Experience in planning and performing access reviews.

French - Preferred

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following document(s):

Company Description
Innovative Solutions (IS) is a leading pure-player Cyber security company in the GCC, established in 2003 and headquartered in Riyadh, with a presence in Al Khobar, Jeddah, Dubai, and Abu Dhabi. Our Cybersecurity Solutions and Services encompass Advisory Services, Technical Assurance, Solution Deployment, Professional Services, and Managed Security Services.

Role Overview

The PAM (Privileged Access Management) Engineer will be instrumental in safeguarding organizational assets by managing and controlling privileged accounts and access rights. You will design, implement, and maintain PAM solutions to protect critical systems and data from unauthorized access, mitigating the risks associated with privileged accounts.

Responsibilities

• Design and implement Privileged Access Management solutions to secure privileged accounts and sensitive information
• Manage the lifecycle of privileged accounts, including creation, approval, monitoring, and deactivation processes
• Conduct regular audits of privileged access to ensure compliance with security policies and frameworks
• Collaborate with IT and security teams to assess and define the privileged access requirements across various systems and applications
• Identify and mitigate risks associated with privileged access, providing recommendations for improving overall security posture
• Train and guide teams on PAM best practices and policies
• Stay updated on industry trends, threats, and emerging technologies related to privileged access management
• Onboard and manage privileged infrastructure servers, accounts, users, and applications to the PAM platform
• Collaborate with cross-functional teams to integrate PAM solutions with existing systems and applications
• Ensure compliance with security policies, standards, and best practices related to privileged access management
• Conduct regular audits and assessments to identify and mitigate security risks associated with privileged access
• Provide ongoing support, troubleshooting, and maintenance of PAM solutions

Mandatory Skills and Experience

• Hands-On installation and setup experience of BeyondTrust PAM tool in client/customer environment

At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.

The document admin associates will be an individual contributor and provides support for document management for all types of leave of absence, accommodation and disability life events. They are highly skilled in clinical review, medical document validation and in identifying potential fraudulent documentation. They are experts in document management process and process the request as per Amazon policy guidelines and process documents in place.

Essential Responsibilities:
- Document sorting, scanning, indexing and storing in appropriate database.
- Linking documents with appropriate cases.
- Storing unmatched documents in the repository for future reference following predefined filing process.
- Reviews documents for accuracy.
- Identify and report incorrect, or unclear submissions.
- Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases.
- Assist employee through calls and emails for document submission.
- Check for identifiable cases for received documents and assign unmatched documents to ‘unidentified category in the database.
- Address and respond to sensitive documentation on priority.
- Identify and solve problems that may arise, sometimes with limited information
- Ensure compliance with a standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate
- Other duties as assigned


Key job responsibilities
Document sorting, scanning, indexing and storing in appropriate database. • Linking documents with appropriate cases. • Storing unmatched documents in the repository for future reference following predefined filing process. • Reviews documents for accuracy. • Identify and report incorrect, or unclear submissions. • Categorizing documents to various leave types. Critically assess and address the document assignment for all the identified and unidentified cases. • Assist employee through calls and emails for document submission. • Check for identifiable cases for received documents and assign unmatched documents to ‘unidentified category in the database. • Address and respond to sensitive documentation on priority. • Identify and solve problems that may arise, sometimes with limited information • Ensure compliance with a standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with the case manager and other internal or external departments/systems or vendors as appropriate • Other duties as assigned

- 6+ months of human resources experience
- 6+ months of Microsoft Office products and applications experience
- Experience in confidential environments
- Bachelor's degree is minimum

- 1+ years of human resources experience
- 1+ years of customer service experience
- 1+ years of Microsoft Office products and applications experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: June 30, 2025 (Updated about 6 hours ago)

Posted: June 16, 2025 (Updated about 11 hours ago)

Posted: April 24, 2025 (Updated 4 days ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job Summary: Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment.

Main Requirements:

• 3-5 years of experience in Order Management
• Bachelor’s degree in Business administration, Industrial Engineering etc.
• Experience with Customer interaction
• Ms. Excel is a must
• Movex experience is preferred

Responsibilities:

• Acts as single-point-of-contact for customer to resolve order processing, scheduling, and shipping queries
• Performs order management tasks for a specific set of customers/accounts; has responsibility for the entire order life cycle (order entry, order modification, invoicing, credits/debits, logistics documentation).
• Provides consultative, order life cycle support information to customers (lead time, availability, minor technical support, and policy), making recommendations and providing guidance. Acts as single-point-of-contact to the customer for order inquiries and escalations; Manage escalations to closure.
• Continuously demonstrates customer support excellence (compassion, empathy, support) in all communications and interactions.
• Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput including achievement of financial targets. Communicates with staff from other functional areas such as sales, warehouse and logistics to confirm the status of orders and resolve customer queries.
• Supports Customer Order Management departmental goals and initiatives to become a more proactive customer centric organization develops, documents, and enhances standard administrative practices as they pertain to customer communication, and order throughput processes. Identifies ideas and develops proactive communications for assigned customer base, regarding processes, policy and/or best practices.
• Supports customer visits. Participates in continuous improvement projects. Ensure order entry and processing in line with Cummins Arabia Order Management (OM) guidelines.
• Accurately input and update customer orders in OOH file and create CO in Movex upon NPOC approval. Ensure tax invoices are issued after Equipment Release Document (ERD) approval but before delivery.
• Ensure all transactions comply with Saudi ZATCA tax regulations, including VAT and WHT requirements. Maintain accurate record-keeping for finance and audit compliance. Track and update ETA, SSD, and PO numbers in the Forecast/Order On Hand (OOH) file and communicate with Sales/Project team regarding changes, and delays. Serve as the key point of contact for order status, delivery schedules, and issue resolution. Proactively resolve order-related disputes and escalate issues when required.
• Collaborate with Sales, Finance, Planning, and Logistics teams to ensure smooth order execution. Ensure adherence to Equipment Release Document (ERD) submission deadlines and initiate early preparation of draft -Equipment Release Document (ERD)s. Prepare monthly KPI report for KSA in regards with forecast vs actual deliveries. Ensure adherence to Order Management (OM) best practices to improve efficiency and minimize errors. Ensure zero process violations and align with Cummins policies and procedures.

Competencies:

• Competencies: Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Drives results - Consistently achieving results, even under tough circumstances.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization

Aramco energizes the world economy.

Aramco occupies a special position in the global energy industry. We are one of the world’s largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer.

With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco’s value to society.

Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a ’ spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.

We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.

Overview

We are seeking a Crisis Management and Business Continuity Technical Advisor to join our Corporate Emergency Management & Continuity Division within the Planning & Technical Support Department in Oil Supply Planning and Scheduling (OSPAS) Organization.

The Corporate Emergency Management and Continuity (CEMAC) Organization is responsible for implementing, maintaining and enhancing business continuity, crisis management and resilience programs in Saudi Aramco and its group of companies. Its objective is to ensure sustainable resiliency that protects SA interests, minimizes business disruption and reduces reputational risks. It also ensures that incidents involving Saudi Aramco interests having the potential to cause significant loss of life, property, reputation, or business interruptions are managed adequately.

Your primary role is to contribute to the corporate frameworks of governing, developing, executing, maintaining, reviewing, enhancing, exercising, assessing crisis and continuity management programs addressing industrial (i.e hydrocarbon) and nonindustrial (i.e. non-hydrocarbon) incidents to assure Saudi Aramco’s ability to navigate operationally through a crisis.

Key Responsibilities

As the successful candidate you will be required to perform the following:

• Provide expert advice on implementing, maintaining, and enhancing business continuity, crisis management, and resilience in Company operations.
• Develop, maintain, and improve business continuity and crisis management policies, strategies, plans, procedures, manuals, and systems (e.g. Enterprise Governance, Risk, and Compliance: eGRC)
• Review and assess proposals related to corporate initiatives for business continuity and crisis management requirements.
• Evaluate crisis and continuity management capabilities and identify areas for improvement.
• Design, develop, implement, maintain, test, and improve business continuity and crisis management programs.
• Implement and maintain business continuity and crisis management frameworks, systems, and processes.
• Conduct site visits to review and assess crisis and business continuity compliance and maturity.
• Develop and execute company-wide programs to ensure compliance with external frameworks.
• Assess the effectiveness of assigned risk management programs and frameworks.
• Develop and execute complex drills and exercises to test crisis and continuity plans. Develop reports, presentations, and assessment findings for corporate-level management and committees.
• Develop and maintain corporate communication plans for crisis management. Establish and test crisis communication protocols with stakeholders.
• Provide guidance, coaching, and mentoring to professionals in the Crisis Management and Business Continuity team.
• Manage and maintain business continuity data within the eGRC system, ensuring accuracy, completeness, and timeliness, and use it to assess departmental performance and identify areas for improvement.

Minimum requirements

• As the successful candidate you will hold a Bachelors in Science degree in a recognized field of engineering; or a bachelor’s degree in one of the following: fire protection, environmental occupational safety, industrial safety, Business and Management, emergency management, crisis and disaster management. An advanced degree is highly .
• You must have a professional qualification in Crisis Management and/or Business Continuity Management such as Certified Business Continuity Professional (CBCP) or equivalent certification from recognized institutions such as BCI, DRII, FEMA/EMI etc. Also, you must have attended professional training in business continuity, crisis management, and emergency management.
• You must have more than 10 years of relevant and transferrable professional experience (preferably within the oil and gas industry) with at least 5 years in a leading role in Business Continuity Management or Crisis Management.
• You must have strong knowledge of business continuity and crisis management best practices, including ISO 22301, 22361, 22310 and 31000.
• Experience with Enterprise Governance, Risk, and Compliance (eGRC) system
• Experience with emergency management, safety and health, project management, IT, risk management, and continuity of operations procedures, and governance practices.
• Advanced digital skills to work with digital tools including and not limited to (Microsoft excel, Microsoft Power BI, Microsoft PowerPoint, GIS Tools) to conduct data analysis and visualization.
• Ability to work in a fast-paced environment and handle crisis situations.
• Ability to maintain effective working relationships with stakeholders, including senior management, public relations, and partners.
• Ability to lead and coordinate cross-functional teams and activities within large corporation

Job Post Duration

Job posting start date: 07/07/2025

Job posting end date: 12/31/2025

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.

Job ID: 2911598 | Amazon Web Services Australia Pty Ltd

Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.

ABOUT YOU
Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.

Finally, you are passionate about technology with a desire to learn more and do more with AWS.

ABOUT THE ROLE
AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Please note that while this role is open to applicants in Sydney & Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9:00 AM - 5:00 PM AEST (11:00 AM - 7:00 PM NZST) regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.

Key job responsibilities
Every day will bring new and exciting challenges that include elements of:

* Drive the resolution of large scale customer impacting incidents as part of a team rotation
* Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
* Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
* Contribute to Problem Records for customers
* Conduct continuous real-time proactive monitoring of customer metrics
* Prioritize, manage, and own emerging and developing customer issues from start to finish
* Monitor and manage communications during high impact events via relevant channels
* Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
* Lead projects and teams to drive operational improvements
* Create and review documentation; design/influence new standard operating procedures
* Identify and troubleshoot recurring platform issues and own projects to drive improvements
* Mentor peers in your areas of technical and operational strength
* Perform other duties as required by the organization

About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

- 3+ years of network and operating system support experience
- Bachelor's degree
- Knowledge of distributed computing environments
- Experience with AWS services and/or other cloud offerings

- Industry specific accredited certification(s) such as the AWS Associate level certifications
- Familiarity with Cloud services with a focus on high availability and fault tolerant design
- Experience with data manipulation and/or automation using Python, JavaScript or shell scripting
- Ability to work in ambiguous environments and drive collaborative projects from conception to delivery
- Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

• Overview
  
  

• Key Responsibilities:
• Build and maintain strong, long-term partnerships with clients across diverse industries
• Communicate Unipal’s value proposition effectively, identifying opportunities for mutual growth
• Take ownership of partner relationships, proactively resolving issues and supporting partner growth
• Identify and execute upselling and cross-selling opportunities to increase partner engagement
• Maintain and update partner data in the CRM system, ensuring accurate reporting on relationship performance and growth
• Develop creative and customized solutions to enhance partner marketing and engagement efforts
• Requirements:
• Bachelor’s degree in Business, Marketing, or a related field
• 0–2 years of experience in Relationship Management, Business Development, or Client Success
• Native Arabic speaker with fluency in English
• Familiarity with CRM systems, basic data analytics, and proficiency in Microsoft Excel
• Strong communication, active listening, and negotiation skills
• Exceptional organizational skills with the ability to manage multiple tasks and meet deadlines