261 Travel Agent jobs in Saudi Arabia

Job Title: Concierge Specialist ( Travel Agent ) – Riyadh

Job Description:

We are looking for a well-organized, professional Concierge & VIP Services Coordinator to manage and fulfill high-end client requests. This role involves handling all aspects of luxury concierge services, including travel planning, logistics, reservations, and provider coordination, while ensuring a seamless, premium experience.

Requirements:

• Previous experience in concierge, hospitality, or VIP guest services

• Background in travel & tourism operations/reservations

• Fluent in both Arabic and English (spoken and written)

• Strong communication and organizational skills

• Proficiency in Microsoft Office & CRM systems

• Knowledge of ticketing platforms is a plus

Responsibilities:

• Handle and execute VIP client requests (flights, hotels, transfers, events)

• Coordinate with international and local service providers

• Maintain accurate records and daily reporting

• Follow up on client needs and ensure timely service delivery

• Maintain discretion and professionalism at all times

• Assist in itinerary planning and real-time support

Location: Riyadh

Company Description

, the Middle East's leading travel brand, offers seamless user experiences for domestic and international travel bookings through its state-of-the-art online platforms, call centers, WhatsApp, and retail locations. The brand has a deep understanding of local travel needs and provides tailored holiday packages, dedicated offers, and one-on-one consultations. Personalized service is a hallmark, enhanced by a secure payment process, making the preferred choice for leisure trips, business travel, or family vacations. The company continuously strives to bring travelers the best experience and value through constant product developments, tech improvements, and a customer-centric approach.

Role Description

This is a full-time, on-site role located in Riyadh for a Travel Agent. The Travel Agent will handle day-to-day tasks such as managing reservations, providing customer service, arranging car rentals, and making travel arrangements. Additionally, the role involves sales responsibilities to ensure customer satisfaction and achieve business targets.

Qualifications

• Proficiency in reservation systems (Travelport preferred)
• Experience in managing Reservations and Travel Arrangements
• Strong Customer Service skills
• Knowledge of Car Rental services
• Proven Sales experience
• Proficiency in reservation systems (Travelport preferred)
• Ability to work effectively in a fast-paced environment
• Proficiency in multiple languages is a plus
• Bachelor's degree in Tourism, Hospitality, Business, or a related field is preferred

Nationality: Saudi only is must

Job Overview:

A Sales Travel Agent is responsible for assisting clients in planning and booking travel arrangements, providing

excellent customer service, and achieving sales targets. This role requires strong interpersonal skills, knowledge of

travel destinations, and proficiency in travel booking systems.

Key Responsibilities:

1. Client Consultation:

2. Engage with clients to understand their travel preferences and requirements.

3. Provide expert advice on destinations, travel options, and itineraries.

4. Booking Arrangements:

5. Book flights, hotels, car rentals, and other travel services.

6. Ensure all arrangements meet client specifications and budget constraints.

7. Sales Target Achievement:

8. Meet or exceed sales goals through effective upselling and cross-selling.

9. Promote travel packages, special offers, and loyalty programs.

10. Customer Service:

11. Address client inquiries and resolve any issues related to bookings.

12. Provide post-trip support and follow-up to ensure customer satisfaction.

13. Market Research:

14. Stay updated on travel trends, industry developments, and destination information.

15. Identify new opportunities for sales and partnerships.

16. Administrative Duties:

17. Maintain accurate records of client interactions and transactions.

18. Prepare reports on sales performance and customer feedback.

Qualifications:

• Bachelor's Degree in any field.

• Experience with GDS systems is preferred (Galileo, Amadeus).

• Strong organizational and multitasking abilities.

• Excellent communication skills.

• Customer service-oriented with a problem-solving mindset.

• Flexibility to work various shifts including overnight shifts.

• B2 in the English language is must.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key job responsibilities

Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers directly in-person, in addition to communicating via phone and email

Empathizing with and prioritizing customer needs

Upholding company values and respecting every customer

Resolving issues and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Consistently composing grammatically correct, concise, and accurate written responses to customer issues

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation

Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

BASIC QUALIFICATIONS

Key job responsibilities

Basic qualifications

High School or equivalent diploma

Previous experience in Customer Service

Ability to effectively prioritize work time to ensure efficiency

Experience with Windows Operating Systems and Microsoft Outlook

Familiarity with multiple web browsers, data base searching and instant messenger tools

PREFERRED QUALIFICATIONS

Preferred qualifications

• Arabic Speaker
• Bachelor Degree or equivalent work- related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details

SAU, Riyadh

Customer Service