4 Travel Industry jobs in Saudi Arabia

Job Title: Concierge Specialist ( Travel Agent ) – Riyadh

Job Description:

We are looking for a well-organized, professional Concierge & VIP Services Coordinator to manage and fulfill high-end client requests. This role involves handling all aspects of luxury concierge services, including travel planning, logistics, reservations, and provider coordination, while ensuring a seamless, premium experience.

Requirements:

• Previous experience in concierge, hospitality, or VIP guest services

• Background in travel & tourism operations/reservations

• Fluent in both Arabic and English (spoken and written)

• Strong communication and organizational skills

• Proficiency in Microsoft Office & CRM systems

• Knowledge of ticketing platforms is a plus

Responsibilities:

• Handle and execute VIP client requests (flights, hotels, transfers, events)

• Coordinate with international and local service providers

• Maintain accurate records and daily reporting

• Follow up on client needs and ensure timely service delivery

• Maintain discretion and professionalism at all times

• Assist in itinerary planning and real-time support

Location: Riyadh

Company Description

, the Middle East's leading travel brand, offers seamless user experiences for domestic and international travel bookings through its state-of-the-art online platforms, call centers, WhatsApp, and retail locations. The brand has a deep understanding of local travel needs and provides tailored holiday packages, dedicated offers, and one-on-one consultations. Personalized service is a hallmark, enhanced by a secure payment process, making the preferred choice for leisure trips, business travel, or family vacations. The company continuously strives to bring travelers the best experience and value through constant product developments, tech improvements, and a customer-centric approach.

Role Description

This is a full-time, on-site role located in Riyadh for a Travel Agent. The Travel Agent will handle day-to-day tasks such as managing reservations, providing customer service, arranging car rentals, and making travel arrangements. Additionally, the role involves sales responsibilities to ensure customer satisfaction and achieve business targets.

Qualifications

• Proficiency in reservation systems (Travelport preferred)
• Experience in managing Reservations and Travel Arrangements
• Strong Customer Service skills
• Knowledge of Car Rental services
• Proven Sales experience
• Proficiency in reservation systems (Travelport preferred)
• Ability to work effectively in a fast-paced environment
• Proficiency in multiple languages is a plus
• Bachelor's degree in Tourism, Hospitality, Business, or a related field is preferred

Nationality: Saudi only is must

Job Overview:

A Sales Travel Agent is responsible for assisting clients in planning and booking travel arrangements, providing

excellent customer service, and achieving sales targets. This role requires strong interpersonal skills, knowledge of

travel destinations, and proficiency in travel booking systems.

Key Responsibilities:

1. Client Consultation:

2. Engage with clients to understand their travel preferences and requirements.

3. Provide expert advice on destinations, travel options, and itineraries.

4. Booking Arrangements:

5. Book flights, hotels, car rentals, and other travel services.

6. Ensure all arrangements meet client specifications and budget constraints.

7. Sales Target Achievement:

8. Meet or exceed sales goals through effective upselling and cross-selling.

9. Promote travel packages, special offers, and loyalty programs.

10. Customer Service:

11. Address client inquiries and resolve any issues related to bookings.

12. Provide post-trip support and follow-up to ensure customer satisfaction.

13. Market Research:

14. Stay updated on travel trends, industry developments, and destination information.

15. Identify new opportunities for sales and partnerships.

16. Administrative Duties:

17. Maintain accurate records of client interactions and transactions.

18. Prepare reports on sales performance and customer feedback.

Qualifications:

• Bachelor's Degree in any field.

• Experience with GDS systems is preferred (Galileo, Amadeus).

• Strong organizational and multitasking abilities.

• Excellent communication skills.

• Customer service-oriented with a problem-solving mindset.

• Flexibility to work various shifts including overnight shifts.

• B2 in the English language is must.