201 Customer Service jobs in Saudi Arabia

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join CNCS team as a training manager to support training needs.

Key job responsibilities
Manage training team across 3 sites.
Work with Recruitment, Operations and PM teams to map training needs and training resources, develop a training plan and coordinate operations training activities for new joiners.
Constantly work with operations teams to identify training gaps and coordinate training activities accordingly.
Ensure training content including job aids and visual aids are updated regularly so that the content is always current, accurate and relevant.
Ensure training result is trackable, sustainable, achieving goal and strategy.
Use a metrics approach to evaluate and continuously improve training effectiveness.

Excellent oral and verbal Japanese and fluent English
5+ years of related professional experience
Exceptional writing skills and significant experience in defining content strategy
Active communicator and ability to influence others Demonstrated people management role of a content development team
Applied knowledge of information architecture
Analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
Experience working effectively on a cross-functional, multi-lingual team
Ability to multitask in a fast-paced, technical environment
Demonstrated people management experience of a content development team

Other requirements:
Candidates must be flexible to work a variety of hours as business demands.
Other foreign languages, such as German or Korean is a plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

• Communicating with customers directly in-person, via phone, and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Understanding and responding appropriately to customer issues.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible full-time schedule (40+ hours per week).
• Performing tasks with or without reasonable accommodation.
• Working in environments with variable noise levels and temperature conditions.

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to prioritize work efficiently.
• Experience with Windows OS and Microsoft Outlook.
• Familiarity with web browsers, database searching, and instant messaging tools.

• Arabic language proficiency.
• Bachelor’s degree or equivalent work experience.
• Strong verbal and written communication skills.
• Experience with performance metrics and KPIs.
• Experience in merchandising or as a brand ambassador for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link . For applications outside listed regions, contact your Recruiting Partner.

Company : Afaq Q Tech General Trading - G11

Job ID: A2982108

Job ID: Afaq Q Tech General Trading - G11

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

1. Communicate directly with customers in person, as well as via phone and email.
2. Empathize with and prioritize customer needs.
3. Uphold company values and respect every customer.
4. Resolve issues and set appropriate expectations with customers.
5. Understand and respond appropriately to customer issues.
6. Compose grammatically correct, concise, and accurate written responses to customer inquiries.
7. Approach problems logically and with good judgment to ensure appropriate outcomes.
8. Make quick and effective decisions on behalf of the customer.
9. Work a flexible full-time schedule (40+ hours per week).

Perform tasks with or without reasonable accommodation in environments where noise levels vary and may be loud (hearing protection will be provided), and where outdoor weather conditions may affect temperature.

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to effectively prioritize work to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

• Arabic speaker.
• Bachelor's degree or equivalent work-related experience.
• Strong verbal and written communication skills.
• Experience understanding and developing performance metrics to measure progress against KPIs.
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link . For regions not listed, contact your Recruiting Partner.

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We're making history, and the good news is that we've only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

• Communicating with customers directly in-person, via phone, and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Understanding and responding appropriately to customer issues.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible full-time schedule (40+ hours per week).
• Performing tasks with or without reasonable accommodation.
• Working in environments with variable noise levels and temperature conditions.

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to prioritize work efficiently.
• Experience with Windows OS and Microsoft Outlook.
• Familiarity with web browsers, database searching, and instant messaging tools.

• Arabic language proficiency.
• Bachelor's degree or equivalent work experience.
• Strong verbal and written communication skills.
• Experience with performance metrics and KPIs.
• Experience in merchandising or as a brand ambassador for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link . For applications outside listed regions, contact your Recruiting Partner.

Company : Afaq Q Tech General Trading - G11

Job ID: A

Job ID: 2982108 | Afaq Q Tech General Trading - G11

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

1. Communicate directly with customers in person, as well as via phone and email.
2. Empathize with and prioritize customer needs.
3. Uphold company values and respect every customer.
4. Resolve issues and set appropriate expectations with customers.
5. Understand and respond appropriately to customer issues.
6. Compose grammatically correct, concise, and accurate written responses to customer inquiries.
7. Approach problems logically and with good judgment to ensure appropriate outcomes.
8. Make quick and effective decisions on behalf of the customer.
9. Work a flexible full-time schedule (40+ hours per week).

Perform tasks with or without reasonable accommodation in environments where noise levels vary and may be loud (hearing protection will be provided), and where outdoor weather conditions may affect temperature.

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to effectively prioritize work to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

• Arabic speaker.
• Bachelor's degree or equivalent work-related experience.
• Strong verbal and written communication skills.
• Experience understanding and developing performance metrics to measure progress against KPIs.
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link . For regions not listed, contact your Recruiting Partner.

SAUR is a pure player in water and essential services, working to protect the environment in the heart of the territories it serves.

Further details on our website: .

Currently, we are looking for a Customer Service Manager to lead our efforts in Madinah, KSA.

Responsibilities:

• Report functionally to the Customer Services Director and work in close cooperation with the O&M directors and staff.
• Organize and manage all customer service activities at the Madinah and Tabuk branches.
• Ensure systematic implementation of customer service processes and procedures in both front and back office activities.
• Help the organization meet contractual targets and international standards.
• Maintain effective interfaces with other departments within the Cluster team, especially O&M.
• Review staff capacity and support HR in training and development programs.
• Coordinate with the ICT Manager to review and update customer data and records in digital form.
• Develop a demand management strategy to increase customer water awareness.
• Implement improved connection procedures and revenue metering strategies in collaboration with O&M and Commercial departments.
• Review current customer service systems, resources, and practices to identify needs and improvements.

Requirements:

• Minimum 15 years of experience as a customer service manager.
• Experience in the water sector.
• Fluent in English.

Benefits:

• Competitive salary package.
• Opportunities for career growth within the company.
• Friendly and dynamic work environment.

"SAUR is committed to diversity and equal opportunities. Our selection process ensures all candidates have an equal chance to apply without discrimination based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, or any other protected characteristic."

App Customer Support Specialist

We are seeking a motivated Application Customer Support Specialist to join our team in Riyadh. Open to male and female candidates of all nationalities, the ideal candidate must have prior experience in customer service for social media platforms and must be fluent in Arabic (mandatory). Strong written and verbal communication skills are essential. The role requires close coordination and collaboration with our Chinese team in a fast-paced media environment.

Key Responsibilities:

• Provide high-quality customer support for our social media applications

• Communicate effectively in Arabic and English with users and internal teams

• Collaborate smoothly with the Chinese team to resolve user issues and improve service

• Handle customer inquiries, complaints, and feedback professionally

• Maintain accurate records of customer interactions and issues

• Support team efforts to enhance customer satisfaction and engagement

Compensation:

Competitive salary, details to be discussed during the interview.

Skills

Qualifications:

• Previous customer service experience in social media or digital applications

• Fluent in Arabic (mandatory) and good English communication skills

• Strong interpersonal skills and ability to work in a multicultural team

• Ability to collaborate with remote teams, especially Chinese colleagues

• Based in Riyadh and able to work on-site

• Open to all nationalities and genders

Interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.

Responsibilities:

• Answer customer questions and inquiries via all channels.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain the problem or reason for calling.
• Handle customer requests manually or through CRM system.

Required skills:

• Ability to work under high pressure.
• Strong communication skills.
• Flexibility with work shifts.