230 Customer Care jobs in Saudi Arabia

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be leading, directing and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.

How you create impact

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics management to optimize the customer experience.
• To own, monitor and drive all sales activities.
• To ensure best-in-class customer onboarding.
• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems, including customer reporting for SME customers.
• To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
• To focus on continuous improvement of processes + controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
• To ensure delivery against all financial targets + strategic objectives across all CCLs.

What we would like you to bring

• Strong customer relationship skills with a focus on engagement, retention, and service excellence.
• Proven sales experience with the ability to drive and monitor commercial activities.
• Expertise in customer onboarding and process optimization for seamless service delivery.
• Proficient in data accuracy and reporting, especially for SME customer management.
• Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.

What's in it for you

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

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Zinco is a leading company in the lighting and sanitary ware industry in Saudi Arabia, with over 30 years of experience. The company has played a key role in supporting the local economy and offers a wide range of products that meet international quality standards, as well as promising locally manufactured products. Zinco operates in all major cities through its showrooms and commercial partners. The company is committed to attracting and developing national talents in alignment with Saudi Vision 2030.

To develop and execute comprehensive marketing strategies that drive company growth and increase sales across retail and e-commerce channels. This includes brand management, enhancing customer experience, and leading both traditional and digital marketing efforts.

• Develop and implement customer service policies aligned with company goals.
• Supervise daily operations of the customer care team and provide necessary support.
• Handle complex and escalated customer issues with professionalism and urgency.
• Monitor KPIs and service metrics to track performance and drive quality improvement.
• Coordinate with internal departments (sales, logistics, technical) for smooth after-sales support.
• Manage CRM systems and ensure data accuracy and integrity.
• Deliver training, coaching, and development for the customer service team.
• Analyze customer feedback and recommend improvements to enhance satisfaction.
• Prepare and present service performance reports to senior management.
• Ensure compliance with internal policies, quality standards, and regulatory requirements.

• Bachelor's degree in Business Administration, Marketing, or related field.
• 5–7 years of customer service experience, including at least 4 years in a managerial role.
• Experience in lighting, sanitaryware, or retail sectors is preferred.
• Strong leadership and communication skills.
• Customer-centric mindset and strong problem-solving skills.
• Proficiency in CRM systems and Microsoft Office.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Non-profit Organizations

This job posting is active and available.

• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Liaise will all departments within the company to resolve customer issues
  
  

• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company
• Experience in Automotive Industry is a plus

Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency — putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

It's time to make a move. Join our flow

We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

What will you do?

Callout handling:

Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls and technician calls.

Callouts – from customer call to dispatch and closing the case.

Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.

Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.

Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.

Inbound:

Receive and resolve queries and complaints.

Follow up internally if necessary.

Communicate resolution to customer.

Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.

Outbound call handling:

Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).

Support local marketing in different customer contacting initiatives such as campaigns, etc.

Nurse core 3 VA clients (annual contacting).

24/7 Service Monitoring & Operational Support:

Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.

Support the operations team with:

Report preparation and data tracking.

KFM (KONE Field Mobility) application.

Intune installation and access support.

Other relevant KONE digital tools and applications as needed.

Are you the one?

Bachelor or Diploma Degree holder.

Minimum two years of customer service experience.

Excellent communication, customer management, and IT skills.

Stress tolerant and detailed focus.

Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.

Fluency in English and Arabic is a must.

What do we offer?

Great dynamic team promoting a collaborative environment.

Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Comprehensive learning and development programs covering a wide range of professional skills.

Engaging job with position description and clear targets.

Regular feedback through performance discussions.

Mentoring and coaching programs.

Flexibility, trust and respect.

Value-based culture, behaviors and ethics.

Sustainability and innovation.

Working for a successful organization.

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Syarah is on a mission to change how people buy their cars in Saudi and. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

Role And Responsibilities

A Customer Care Agent facilitates the relationship between the company and the customers by interacting with customers over the voice or text channels, He/She is responsible for answering customers' queries, providing service information, solves any emerging problems that customers might encounter, and represents the company in the best possible way.

Your typical day includes:

• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Anticipate customer needs, following up with previous customers to offer reorders or additional services
• Liaise will all departments within the company to resolve customer issues
  
  

• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company
• Experience in Automotive Industry is a plus

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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Get notified about new Customer Care Representative jobs in Riyadh, Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 19 hours ago

Riyadh, Riyadh, Saudi Arabia 8 minutes ago

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Join to apply for the Customer Care Associate role at moneymoon

Join to apply for the Customer Care Associate role at moneymoon

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moneymoon is a Fintech startup that is set to revolutionize the lending landscape through our pioneering cutting-edge Fintech. We are dedicated to empowering individuals by providing a peer-to-peer short-term microfinance platform, where one person can directly support another for short-term microfinance needs. Through an innovative user experience, we facilitate connections between lenders and borrowers, creating an environment that is secure, transparent, and mutually beneficial.

What You’ll Be Doing

As a part-time Customer Care Associate, you’ll be the friendly voice and helpful hand our users count on. Your job is to make sure every customer feels heard, supported, and confident in their journey with us.

• Answer customer inquiries via chat, email, and social media
• Solve issues quickly and clearly
• Share accurate info about our services
• Follow up on payment reminders with empathy and care
• Gather feedback and help us improve
• Work closely with the team to create an amazing customer experience

What We’re Looking For

We’re not looking for “perfect” — we’re looking for passionate, kind, and curious people who want to grow with us.

• Strong communication in Arabic & English
• Friendly, empathetic, and solution-oriented
• Basic comfort with email, Google Sheets, and CRM tools
• Organized and able to manage time independently
• Team player, always willing to help and learn
• Interest in fintech or startup life is a big plus
• Must be available for on-site, part-time shifts in Riyadh

Why You’ll Love It Here

• Supportive and fast-moving team
• Hands-on experience in the fintech world
• Your ideas will be heard and valued
• A startup culture where you truly make a difference

• Seniority level Entry level

• Employment type Part-time

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Riyadh, Riyadh, Saudi Arabia SAR54,000.00-SAR66,000.00 1 month ago

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Premium Solutions Consultancy is recruiting on behalf of a reputable client in Saudi Arabia for the position of Customer Care Manager We are looking for a dynamic and experienced professional to lead and enhance operational efficiency.

Role:
Lead and improve customer service teams, focusing on digital channels and SAMA compliance.
Responsibilities:

• Enhance digital customer service strategies.
• Monitor KPIs for service effectiveness.
• Foster a customer-centric culture.
• Resolve complaints per SAMA regulations.
• Stay updated on fintech customer service trends.

Requirements:

• Proven experience in fintech customer service.
• Knowledge of SAMA’s "Sama-Care" initiative.
• Bilingual (Arabic/English) with strong communication skills.
• Analytical and leadership abilities.
  Potential and interested candidates whose profile closely matches the requirements may send their CV to:
  
  Please mention "Customer Care manager – KSA " in the subject line.

As a Customer Concierge , you are the face and voice of Blacklane. You will play a key role in delivering exceptional customer service by embodying the company's core values in every interaction with our guests and chauffeurs worldwide. The position requires a proactive, detail-oriented individual who excels in building trust, resolving queries, and ensuring a smooth customer experience in a fast-paced environment.

• Customer Service & Representation:
  • Serve as an ambassador for the company, providing high-quality service that reflects our premium brand and service proposition.
  • Handle a wide range of customer and chauffeur queries using in-depth knowledge of company policies and procedures.
  • Utilize multiple communication channels (phone, email, and live chat) to resolve queries while maintaining a consistent and professional brand tone and voice.
• Problem Solving & Escalation Management:
  • Address and resolve customer concerns efficiently, applying relationship and trust-building skills to deescalate difficult situations.
  • Aim for the best possible outcome for both the guest and the company, balancing customer satisfaction with operational objectives.
• Service Levels & Efficiency:
  • Stay mindful of service level agreements (SLAs) and ensure that all incoming queries are addressed promptly and efficiently.
  • Contribute to proactive tasks, such as verifying flight numbers, reviewing extra distance and wait time to enhance the customer experience.
• Team Collaboration & Improvement Initiatives:
  • Promote an open feedback culture, encouraging the exchange of ideas and suggestions to improve both individual and team performance.
  • Actively contribute to the development of the company's products and services by providing accurate categorization and insights on customer interactions.
• Proactive Service Improvement:
  • Look for ways to enhance the customer experience by offering proactive support and identifying areas for service improvements.
  • Contribute ideas for refining customer service processes and identifying best practices that elevate overall service quality.
• Quality Focus & Continuous Learning:
  • Maintain a strong focus on delivering a high-quality customer experience in every interaction.
  • Continuously seek opportunities for personal skill development, especially in areas that impact customer service quality and efficiency.

• Strong communication skills with the ability to maintain a professional, friendly tone across all communication platforms (phone, email, live chat).
• Previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.
• Excellent problem-solving skills and the ability to remain calm under pressure while resolving customer issues.
• A natural relationship builder who can deescalate difficult situations and build trust with customers.
• Highly organized, with strong multitasking abilities and attention to detail.
• Ability to work efficiently within a team environment while also managing individual tasks and side projects.
• A proactive attitude, always looking for ways to improve processes and customer outcomes.
• Flexibility to adapt to new tasks and changing priorities in a dynamic environment.
• Fluent in Arabic and English; additional languages are a plus.

MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand.

Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work.

• Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.

• Travel
• Tourism

• Helpdesk
• Customer Service
• Telecalling

• Customer Care Concierge

PayLink is hiring! We are looking for a Customer Service Manager to join our team full-time at our headquarters in Khobar, Saudi Arabia.

• Developing and implementing the customer service strategy.
• Ensuring an exceptional customer experience.
• Maintaining full compliance with Saudi Central Bank (SAMA) requirements, especially regarding customer protection, data privacy, and complaint handling.

• Minimum of 5 years of experience in customer service, including at least 2 years in a leadership role.
• Strong knowledge of SAMA customer protection regulations.
• Excellent leadership and communication skills.

We seek a proactive, customer-focused leader with a deep understanding of customer service operations and regulatory compliance. The ideal candidate can lead by example, inspire the team, and ensure a professional, smooth, and compliant customer experience. Problem-solving skills, attention to detail, and a commitment to customer satisfaction and regulatory standards are highly valued.

TBD

• Banking
• Broking

• Business Development

• Customer Care Manager

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