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To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

G

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order/ Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing/ amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays/ errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

Company Overview:

Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabia. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.

Purpose:

Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.

Responsibilities:

• Efficiently handle high volumes of incoming and outgoing calls promptly.
• Provide product or service details, troubleshooting support, and solutions to address customer requirements.
• Address and resolve customer issues, complaints, and requests promptly and effectively.
• Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.
• Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.
• Communicate effectively and professionally with customers to build rapport and trust.
• Practice active listening to understand customer needs and concerns, responding with empathy and understanding.
• Exhibit clear verbal and written communication skills when interacting with customers and colleagues.
• Aim to surpass customer expectations and ensure a positive experience at every interaction.
• Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.
• Follow communication "scripts" when handling different topics.
• Achieve personal and team goals, both qualitative and quantitative.
• Validating and resolving customer complaints, ensuring closure both with customers and in our systems.
• Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.

Requirements
:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Effective problem-solving and negotiation abilities.
• Excellent organizational and time management skills.
• Empathy towards customers' emotions and perspectives.
• Basic computer proficiency with word processing, email, and social media.
• Ability to work well under pressure and manage multiple priorities efficiently.
• Adhering to schedules and deadlines.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

R

ChampionX has an immediate need for a
Customer Service Representative
based in
Dammam, Saudi Arabia
. The role is responsible to be involved in managing customer inquiries, coordinating logistics activities, and ensuring timely order processing. Responsibilities also include follow-up on payment processing to maintain smooth operations. Strong communication, organizational, and multitasking skills are essential for success in this role.

What's In It For You

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
• Access to Employee Resource Groups (ERG's). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization
• Access to multiple knowledge sharing platforms to enhance collaboration and engagement.

What You Will Do

• Follow safety policies to provide a safe workplace for all employees and supports the guiding principles of Goal Zero to continually improve the plant's safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products. Drive culture of safety; Report safety observations / incident.
• Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by "doing it right the first time" and conveys this attitude in the daily performance of various duties, in our drive continuous improvement.
• Enter customer orders accurately into the system and provide timely confirmation to customers and the sales team.
• Monitor open purchase and sales orders daily to ensure timely processing and fulfillment.
• Enter and manage customer orders in the ERP system, ensuring accuracy and completeness.
• Perform all required system transactions throughout the order lifecycle
• Ensure system reflects real-time order status for visibility across departments.
• Provide regular shipping updates to customers and sales representatives.
• Upload all required documentation to the customer portal to facilitate timely payment and follow up on collection processes.
• Liaise with the Credit team to resolve credit and delivery holds promptly.
• Review Letters of Credit to ensure compliance with company procedures.
• Coordinate with planners to meet requested delivery dates.
• Review pending order status with internal suppliers to ensure timely delivery.
• Improve service levels by ensuring on-time delivery to both internal and external customers.
• Ensure adherence to Customer Service KPIs and escalate issues as needed.
• Prepare accurate shipping documents and ensure timely invoicing and communication to customers.
• Maintain organized filing systems and records for audit purposes.
• Follow company policies, processes, and compliance requirements, including VAT and E-invoicing regulations
• Participate in weekly reporting and calls with stakeholders to review performance and resolve issues.
• Ensure system updates reflect the accurate status of customer orders.

Minimum Education And Experience

• Strong communication, interpersonal, and presentation skills
• Must have strong Microsoft Excel, Word, Power Point and Word skills. Must be able to create excel sheets to analyze data (V-Look ups & Pivots essential. Must be able to create professional and impactful PowerPoint presentations.
• 2 years of experience in similar industrial fields.
• Diploma or bachelor's degree in relevant field.
• Fluency in English both verbal and written. Arabic language would be an advantage.
• Change Management strategy knowledge and experience in supporting transformational business programs
• Strong and effective communication and leadership skills, demonstrating traits such as persuasiveness, negotiation skills, conflict management and resolution techniques.
• A flexible working approach with the ability to respond to ad-hoc and unexpected issues, effectively.
• Comfortable with ambiguity and ability to work with good judgement
• Strong organization, sense of urgency, prioritization and multi-tasking skills.

About ChampionX
ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations

Our Commitment to Diversity and Inclusion
At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.