771 Customer Service & Helpdesk jobs in Saudi Arabia

Job Description Summary

All resources and logistics required to perform services and maintenance activities on customers site / property. These activities contribute to maintain repair and refurbish sold or existing products including GE control product systems (Mark VI / Mark Vie / . Includes all types of maintenance service (preventive and remedial) manage maintenance facilities and field services engineering. Impacts approaches projects and programs in the functional area or affected business organization and ways of working. Impacts quality efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy requiring high levels of operational judgment.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region product or coverage area
• Responsible for knowledge of assigned region coverage area or product lines their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area
• Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
• Has indepth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational / product management manufacturing technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
• Responding to Owners technical inquiries coordinating technical resources to assure problems identification and resolution
• Identifying elements requiring improvement and structure projects and actions to address the needs
• Organizing and conduct recurring contract review meetings outlining activities and units performances (including RCA)
• Planning and coordinating the implementation of recommended actions due to Technical Information Letters by monitoring their technical applicability and timeframe
• Providing information about the latest advancements in upgrades opportunities to Customer and assist in their implementation
• Keeping customer updated about design changes of his install base
• Coordinating parties for multi P&L deals. Represent the main interface with customer when requested.
• Identifying areas of improvement to protect and enhance profitability of the deal duly tracking the relevant changes
• Being a key contributor in assuring the financial performance of the contract including an active participation to the Contribution Margin Review process
• Facilitating the local procurement and the commercial relationships with local suppliers
• Primarily responsible for providing costing for all business opportunities within your covered area.
• Managing complete lifecycle and development of deal process including ontime delivery of high quality solutions & proposals aligned with customer outcomes and business profitability / risk profiles; this may include but is not limited to request for proposal reviews risk reviews solution estimates and pricing deal analytics / reviews 3rd party coordination & negotiations technical architecture documentation and analysis of terms & conditions.
• Work closely with crossfunctional SMEs subject matter experts to develop proposal content that demonstrates the organizations solution capabilities value and is priced accordingly.

• Bachelors degree from an accredited university
• Substantial experience with GE Controls Products Mark V / VI / VIe control systems in commercial services engineering and / or project management
• Have ability and willingness to travel to customers site as customers operations require
• Prior experience with contract drafting managing both commercial and legal terms within a customer agreement.
• 50 travel
• The legal right to work in KSA without company sponsorship or time restriction.

• Masters degree from an accredited university
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document plan market and execute programs
• 10 years of experience with GE control product systems (Mark VI / Mark Vie / . in commercial services engineering and / or project management
• 5 years of experience in the OT Cyber Security industry Mark VIe field engineering or OTR engineering
• High proficiency with computer tools (MS Office suite)

Relocation Assistance Provided: No

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

FAMA Technologies is looking for a Service Desk Manager to lead the IT support team and ensure the efficient resolution of technical issues while delivering exceptional customer service.

The ideal candidate will be responsible for overseeing the daily operations of the service desk, monitoring performance, and implementing best practices to continuously improve IT support services. This role will require strong leadership, problem-solving skills, and a focus on enhancing the overall support experience for clients and internal teams.

• Manage day-to-day operations of the service desk team
• Ensure timely resolution of technical issues and service requests
• Monitor team performance to meet SLAs
• Implement strategies to improve service desk efficiency
• Foster collaboration for seamless support across teams

• Bachelor’s or Master’s degree in I.T
• 5+ years of experience in IT support, with at least 2 years in a managerial role
• Experience working with ITIL, or other IT service management frameworks
• Valid work permit for Saudi Arabia or Transferable Iqama

• ITIL v4 Certification (preferred)
• PMP (Project Management Professional) or PRINCE2 (a plus)
• Microsoft Certified: Modern Desktop Administrator Associate
• Strong analytical skills
• Arabic is an Advantage

Key Responsibilities

• Oversee the daily service desk operations , ensuring timely response and resolution of IT issues.
• Develop and enforce IT support policies, procedures, and best practices .
• Ensure compliance with ITIL (Information Technology Infrastructure Library) frameworks for efficient service management.
• Lead, mentor, and develop the service desk team to improve performance and efficiency.
• Provide training and skill development opportunities for service desk staff.
• Conduct regular performance evaluations and provide feedback to team members.
• Monitor and manage IT service requests, incidents, and escalations .
• Identify recurring issues and implement problem management solutions to minimize disruptions.
• Ensure critical issues are resolved promptly, minimizing impact on business operations.
• Maintain a high level of customer satisfaction by ensuring quality IT support.
• Act as the point of escalation for complex or unresolved technical issues.
• Implement user feedback and continuous improvement initiatives.
• Track and report key performance indicators (KPIs) , such as response time, resolution time, and customer satisfaction.
• Generate monthly reports on service desk performance and incident trends.
• Recommend improvements based on data analysis and industry best practices.
• Oversee the use and maintenance of IT service management (ITSM) tools.
• Collaborate with IT teams to ensure system availability and security compliance.
• Implement automation solutions to improve service desk efficiency.

Education / Experience

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field .
• 5+ years of experience in IT support, with at least 2 years in a managerial role .
• Experience working with ITIL, or other IT service management frameworks .

Preferred Certifications

• ITIL v4 Certification (preferred)
• Microsoft Certified: Modern Desktop Administrator Associate (optional)

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are often organized all year round, such as weekly sports sessions, team building events, monthly drinks, and much more.

Play any sport with colleagues,
the bill is covered.

12 days / year, including
2 of your choice.

A full-time position
Attractive salary package.

As Lendo continues to grow, we’re looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you’ll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You’ll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs.

Key responsibilities:

• Handling incoming or outgaining customer calls to provide support

• Handling Customer inquiries and complaints via active channels

• Work closely with other departments to ensure resolving issue with Hight quality and root solution.

• Communicate effectively with customers, addressing their needs and ensuring a positive customer experience

• Resolve customer complaints in a professional manner while prioritizing customer satisfaction

• Escalate the critical customer complaints and issues to supervisor to ensure solving the issue

• Contribute to achieve of customer service standards SLAs and KPIs

• Ensure each interaction is documented thoroughly in the system, maintaining up-to-date customer records.

Qualifications:

• Education: Bachelor’s degree in Business Administration or a related field.

• Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills.

• Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards.

• Language: Proficiency in English at a minimum intermediate level (B1/B2).

Technical Promoter and Customer Support Specialist – Great Opportunity for Saudi Nationals

Join to apply for the Technical Promoter and Customer Support Specialist – Great Opportunity for Saudi Nationals role at Siemens .

Siemens strongly believes in the value of a Digital Portfolio. Smart Infrastructure from Siemens combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.

Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and automation and help us re‑imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role – International, Challenging And Future-Oriented!

As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving lever for successful customer satisfaction which will reflect on the business growth.

• Provide superior customer experience with each customer contact; inquiries are via phone, e‑mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or elevate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, coordinate receipt of faulty device from customer to Siemens, apply for re‑export documents, coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical promotion activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

• Bachelor's in electrical/electronic engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3‑5 years of experience in field of protection and automation.
• High‑level knowledge of SIEMENS protection and automation products, and related software’s like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemens and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning.
• Collaborative with an ability to cultivate relationships and networks.
• Agile, technically passionate for creating solutions.
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology.
• Strong problem solving and analytical skills with high attention to details.
• Excellent written and verbal communications skills.
• Ability to adapt to change, take initiative, be resourceful and dependable.
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner.

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate – all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference. Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company.

Please note: Only complete applications can be considered in the selection process.

Mid‑Senior level

Full‑time

Automation Machinery Manufacturing

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About the Job

As a Customer Success Manager, your primary responsibility is guiding our customers through their digital journey with Lean. This pivotal role ensures seamless collaboration within Lean's teams to consistently deliver exceptional outcomes for our customers. You'll act as a crucial partner to our customers, drawing on your expertise in delivery, transformations, and facilitating their progression through various stages of adopting Lean solutions. By guiding them through operational, educational, and governance aspects, you'll pave the way for a successful Lean journey.

Who are we

Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean’s clients include the likes of Tabby, Nayifat, Tamam, Circlys, and many more, making it the region’s most valuable Open Banking platform. The company has now processed over a billion dollars, and its products are also connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENA region.

Responsibilities

In this role, you'll interface with customers, Lean’s leadership, and various core account teams Sales, Support, Implementation, and Product teams.

Your focus will be on strategizing and supporting customers' adoption plans, translating strategic initiatives into actionable steps aligned with their key milestones.

At Lean, we foster ambitious thinking and encourage ownership of customer challenges. Your role extends beyond delivering top-notch engagements and solutions; it involves proactively addressing customer challenges through innovative ideas and strategies.

Successful candidates will exhibit a strong delivery, data-driven, and strategic mindset. Attention to detail, excellent problem-solving abilities, and exemplary communication skills—both at executive and project team levels are essential.

As a peer leader, your ability to gain stakeholder buy-in, negotiate, and drive teams will be pivotal. Leveraging your enterprise experience and operational excellence, you'll influence decisions, offer insights, and contribute to secure, robust solutions.

Minimum Qualifications

• Extensive experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business’ problems.

• Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts and ensuring follow-through.

• Experience leading digital transformation programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.

• Proven track record of developing customers’ strategies with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, engagements, opportunity management and negotiation.

• Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.

• Data Manipulation: Ability to digest and manipulate data sets by use of pivot tables, lookups and compound formulas.

• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting and forecasting to guide business decisions.

• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations.

• Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.

• Strong organizational and troubleshooting skills with attention to details

Desired Qualifications

• Fintech/payments industry experience is preferred

• Bachelor’s / Master’s degree or equivalent

NB. While we think the above experience could be important, we’re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.

Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!

Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data

Overview

Customer Success Manager, KSA at AltoVita

AltoVita is a female‑founded, fully remote scale‑up delivering a multi‑award winning accommodation platform. Our team of 80 spans 26 countries, speaking 29 languages, and embodies tenacity, humility, and thoughtful care.

We enable enterprises to consolidate corporate housing through proprietary technology paired with a human‑centric approach. Our network includes 7 million+ verified properties, a four‑tier quality control process, and a cloud‑based bridge between fragmented property distributors and Global 2000 companies.

We seek a highly skilled Customer Success Manager to manage high‑volume housing association requests across KSA and UAE.

• Manage incoming accommodation requests and present personalized housing options through AltoVita’s proprietary software.
• Reply to client enquiries promptly and offer thoughtful recommendations.
• Build strong relationships with relocation‑management consultants and hospitality partners.
• Support reporting on conversion figures and identify improvement opportunities.
• Maintain positive engagement with hospitality partners and participate in supplier meetings and trainings.
• Participate in property inspections to understand property quality (KSA/UAE Region).
  
• Identify market gaps and collaborate with the Hospitality Growth team to keep our offering competitive.
• Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
• Proactively contribute to the community building hospitality operators and supply technology software (quarterly training sessions, content creation, events & conferences, in‑person visits).
• Assist in optimising AltoVita’s Customer Success technology and business development efforts in the KSA and UAE regions.

• 2+ years of experience in hotel reservations, corporate housing, global mobility, or relocation.
• Comfortable in a fast‑paced, entrepreneurial environment.
• Ability to work well under pressure and handle high‑stress situations with calm professionalism.
• Strong problem‑solving skills and ability to think on your feet.
• Self‑motivated, proactive and results‑driven.
• Occasional weekend on‑call rotation.

AltoVita is a fully remote team. We organise regular touch‑points, off‑sites, and trust each team member to make autonomous decisions. Founders empower independent decision‑making, and we expect the same from direct reports.

AltoVita values diversity and is an equal‑opportunity employer. Bring your authentic self to interviews and to the team.

• Team‑first culture.
• Incredible growth and career advancement opportunities.
• Fully remote working environment.
• Wellness benefits and budget (gym memberships, home meal delivery, mindfulness apps).
• Work‑from‑home allowance to set up your home office.
• Generous vacation package to recharge or explore.

Overview

Customer Success Manager, KSA at AltoVita

AltoVita is a female‑founded, fully remote scale‑up delivering a multi‑award winning accommodation platform. Our team of 80 spans 26 countries, speaking 29 languages, and embodies tenacity, humility, and thoughtful care.

We enable enterprises to consolidate corporate housing through proprietary technology paired with a human‑centric approach. Our network includes 7 million+ verified properties, a four‑tier quality control process, and a cloud‑based bridge between fragmented property distributors and Global 2000 companies.

We seek a highly skilled Customer Success Manager to manage high‑volume housing association requests across KSA and UAE.

• Manage incoming accommodation requests and present personalized housing options through AltoVita’s proprietary software.
• Reply to client enquiries promptly and offer thoughtful recommendations.
• Build strong relationships with relocation‑management consultants and hospitality partners.
• Support reporting on conversion figures and identify improvement opportunities.
• Maintain positive engagement with hospitality partners and participate in supplier meetings and trainings.
• Participate in property inspections to understand property quality (KSA/UAE Region).
  
• Identify market gaps and collaborate with the Hospitality Growth team to keep our offering competitive.
• Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region.
• Proactively contribute to the community building hospitality operators and supply technology software (quarterly training sessions, content creation, events & conferences, in‑person visits).
• Assist in optimising AltoVita’s Customer Success technology and business development efforts in the KSA and UAE regions.

• 2+ years of experience in hotel reservations, corporate housing, global mobility, or relocation.
• Comfortable in a fast‑paced, entrepreneurial environment.
• Ability to work well under pressure and handle high‑stress situations with calm professionalism.
• Strong problem‑solving skills and ability to think on your feet.
• Self‑motivated, proactive and results‑driven.
• Occasional weekend on‑call rotation.

AltoVita is a fully remote team. We organise regular touch‑points, off‑sites, and trust each team member to make autonomous decisions. Founders empower independent decision‑making, and we expect the same from direct reports.

AltoVita values diversity and is an equal‑opportunity employer. Bring your authentic self to interviews and to the team.

• Team‑first culture.
• Incredible growth and career advancement opportunities.
• Fully remote working environment.
• Wellness benefits and budget (gym memberships, home meal delivery, mindfulness apps).
• Work‑from‑home allowance to set up your home office.
• Generous vacation package to recharge or explore.