558 Customer Service & Helpdesk jobs in Saudi Arabia

What's the role?

The Team :

We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It’s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we’d love to talk with you.

The Role :

As a Technical Customer Succes Manager , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.

The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.

Main Responsibilities :

• Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
• Drive complex, strategic and large-scale customer programs (large Automotive OEM)
• Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects,
• Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
• Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
• Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention & advocacy.
• Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
• Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
• Identify gaps in methodologies and / or processes for any part of the customer lifecycle and drive change for continuous improvement
• Travel up to 25%, both domestic and international, to meet customers and suppliers as needed

Who are you?

This role is open to Saudi nationals only , in line with local labor regulations and our commitment to Saudization. We’re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.

This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following :

As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. - #LI-MS1

The Role

looking for the technical face of our company in the Kingdom, guiding enterprise customers through secure deployment, operational adoption, and value expansion of our AI platform.

Your work will blend deep technical execution with preferably relationship leadership, ensuring our solutions meet Saudi regulatory and cybersecurity standards while delivering measurable impact to O&G operations.

• You will partner directly with operations and engineering teams, and field personnel to help adopt and maximize the value of our Industrial AI Systems. You will become a trusted technical advisor in the plant environment, working across PoC’s, guiding stakeholders through change management, secure deployment, integration with operational systems, and continuous optimization for production reliability, safety, and efficiency.

• Oversee solution deployment and rollouts that comply with Saudi industrial regulations
• Integrate with O&G systems (such as PI System, SAP PM, EDMS, etc.)

• Collaborate with operations teams to identify opportunities and track improvements against KPIs such as uptime, energy efficiency, and maintenance costs
• Support investigation of deviations, bridging the gap between field data and actionable decisions

• Act as a trusted technical advisor to clients’ senior engineering, IT, and operations
• Partner closely with different teams for consistent service quality
• Provide hands-on guidance to plant personnel on how to utilize, interpret, and act on AI-driven insights

• Champion local customer needs to Product and Engineering
• Provide field-based insights to our product teams to enhance system usability, accuracy, and integration capabilities

• Based in Khobar or strong and active presence in Saudi Arabia
• Operations background with significant technology deployment experience
• Familiar with Saudi industrial compliance and cybersecurity standards

• Proven track record with enterprise software deployments (GCP preferred)
• Practical understanding of digitalization and AI/ML applications in plant operations
• Familiarity with SCADA, DCS, IIoT devices, and industrial sensors

• 4+ years in technical customer success roles or similar (solution architect, data engineer, etc)
• Skilled in facilitating technical and design customer sessions
• Able to manage escalations and maintain trust under pressure

• AI/ML deployment experience in industrial settings
• Chemical/petrochemical engineering background
• Build success plans tied to operational KPIs and measurable ROI
• Conduct Executive Business Reviews to align on progress and expansion priorities
• Identify new use cases and expansion opportunities for our Customer Business Executives
• Participate in prospect meetings and industry events as a referenceable expert
• Provide input on roadmap priorities to address Saudi market requirements

• Startup-ready mindset – Proactive ownership, resourceful, anticipates challenges, and follows through beyond formal responsibilities
• Strong problem-solving ability – Track record of delivering measurable improvements
• Excellent communication skills – Ability to influence at field level
• Operational Excellence – Detailed, structured, and process and results-driven in complex environments
• Adaptability – Thrives in the dynamic pace of startups while working with large enterprises spending significant time in plant environments and travel across the region as needed
• Credibility Through Result– Earns respect with technical depth and practical insight

• Customer Health & Adoption – Utilization, and achievement of defined success metrics
• Technical Excellence – Deployment success, time-to-value, and post-launch stability
• Customer Advocacy – References, case studies, and satisfaction scores
• Product Impact – Quality and applicability of customer insights to product roadmap

Overview

We are seeking an experienced and strategic Head of Customer Success to lead our customer success function and drive long-term value for our customers. This role will oversee the customer success team, define success metrics, and ensure our customers achieve maximum value from our solutions while driving retention, growth, and advocacy.

The ideal candidate will combine a customer-first mindset with strong leadership, operational excellence, and proven experience in scaling customer success for a SaaS or B2B company.

• Develop and execute the overall customer success strategy aligned with company goals.
• Lead, mentor, and grow a high-performing team of Customer Success Managers and Account Managers.
• Establish clear success metrics, KPIs, and reporting frameworks for customer retention, expansion, and satisfaction.
• Serve as the executive sponsor for strategic customer accounts and escalate as needed.
• Ensure a seamless onboarding, adoption, and renewal process across all customer segments.
• Build strong, trusted advisor relationships with customer executives to ensure business outcomes are achieved.
• Standardize customer success playbooks, workflows, and best practices.
• Partner with Product, Sales, and Marketing to ensure customer needs are represented in roadmap and strategy.
• Implement tools and processes for customer health scoring, lifecycle management, and proactive engagement.
• Own customer retention and expansion metrics (churn, renewal, upsell, and cross-sell).
• Collaborate with Sales on expansion opportunities and renewal negotiations.
• Monitor customer health indicators and proactively address risks to prevent churn.

• 8–12 years of experience in Customer Success, Account Management, or related roles in B2B enterprise SaaS.
• At least 3–5 years of leadership experience managing customer-facing teams.
• Strong understanding of customer success frameworks, lifecycle management, and revenue impact.
• Strong understanding of business flows, business analysis, and process optimization.
• Proven track record of reducing churn and driving account growth.
• Exceptional communication and executive presence with the ability to influence at all levels.
• Data-driven with the ability to translate insights into actionable strategies.
• Bachelor’s degree in Business, Management, or related field; MBA is a plus.

• Provide leadership and support for your team by fostering a motivating and engaged working environment
• Recruit, train, and develop a highly competent Consumer Services team.
• Continuously improve the end-user experience through regular Consumer Satisfaction surveys and quality assessments.
• Innovate and enhance efficiency using digital and automated consumer-centric processes.
• Oversee order confirmations, case management support, deliveries/collections solutions, payment solutions, and query resolution.
• Map end-to-end consumer processes and update SOPs as needed.
• Develop and execute promotional and educational campaigns with Marketing to engage and grow the Consumer database.
• Align with the Marketing colleagues on digital and online initiatives.
• Segment the database for targeted campaigns and track their performance.
• Engage with consumers through various channels, providing relevant educational content.
• Serve as the escalation point for all consumer queries and complaints.
• Ensure consistent consumer communication and messaging across the organization.
• Implement systems to record and track consumer interactions.
• Develop reports to generate insights for Consumer Services.
• Manage the department budget and control costs.
• Engage with key consumer stakeholders to build and maintain relationships.
• Support other departments with consumer service-related issues.
  
  

• Purpose-Driven Work At Coloplast, our mission is to make life easier for people with intimate healthcare needs. Your work will have a meaningful impact on our users' lives.
• Collaborative Culture We believe in closeness – to our customers and to each other. Our open and honest dialogue fosters a supportive and inclusive environment.
• Passion for Innovation We are driven by a passion to make a difference. This motivates us to find new ways to improve and innovate, ensuring we bring the best solutions to those who need them.
• Respect and Responsibility We respect each other and the world around us. Integrity and honesty are at the heart of everything we do, ensuring we act responsibly in all our endeavours.
  
  

• Bachelor’s degree in business, Marketing, Communications, or related field.
• 5+ years of experience in consumer care, customer care, call-centre management, or patient support services, preferably within healthcare, pharma, or consumer products.
• Strong background in consumer engagement, marketing, and/or digital experience management.
• Proven leadership experience managing teams and driving service excellence.
• Proficient in MS Office applications, with the ability to leverage these tools to enhance communication and collaboration.
• Familiarity with CRM systems, digital platforms, and patient engagement tools.
• Excellent communication, stakeholder management, and interpersonal skills.
• Proficient in English and Arabic
  
  

• Consumer-centric mindset with a passion for patient care and service excellence.
• Strong leadership, people management, and coaching capabilities.
• Analytical, insights-driven approach with an ability to translate data into actions.
• Digital-first mindset with experience in digital service channels and platforms.
• Strategic thinking with strong operational execution.
• Collaborative team player with cross-functional influence.
• Must be willing to travel regularly across the Region
  
  

We are currently seeking a Call Center Representative to join our team in Medina, Saudi Arabia. The ideal candidate should have a biometric passport , excellent English speaking abilities , and no prior experience is necessary.

Responsibilities include:

1. Providing customer service in our call center
2. Receiving and making calls to customers
3. Providing accurate information about our products and services
4. Handling customer inquiries and complaints
5. Offering general support

The candidate must maintain professionalism at all times and deliver exceptional customer service. Good communication skills and problem-solving abilities are essential. The role can be performed independently or as part of a team with minimal supervision.

This is an urgent hiring position . If you meet the requirements, please submit your application today!

Note: This job posting is active and not expired.

The Team:

We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help bring their visions to reality. We foster a highly collaborative environment working closely with our Customers, Engineering, Product Management etc. to help build the best location services available in the market today. It’s highly rewarding when we get to see much of our work out in the real world in location-based applications and services used in the everyday. If this sounds like something you want to do, then we’d love to talk with you.

The Role:

As a Technical Customer Succes Manager , you will be responsible for the successful delivery, adoption, and ongoing engagement of HERE’s technology solutions to customers and ensuring these solutions continue to be successful for the customer over time. You’ll oversee day-to-day customer relationships as well as actively participate in retaining and growing those relationships.

The role will focus on key and strategic accounts in Automotive, utilizing HERE products and services.

Main Responsibilities:

• Own the overall success of the account (high-touch engagement), develop and executive a Success Plan to help Customers maximize the value from utilizing HERE products / services, with a laser focus on customer centricity.
• Drive complex, strategic and large-scale customer programs (large Automotive OEM)
• Collaborate with stakeholders and manage cross-functionally to ensure successful customer delivery (product launches, POC, projects, etc.)
• Proactively identify and manage risks, and project escalations from the client and work with the Project / Program Managers to resolution, driving projects to successful completion
• Be the Voice of the Customer for a broad portfolio of products and services by providing regular feedback to Product and Sales, as well as proactively drive executive-level review and decision making as needed
• Own customer journey, drive adoption, expansion of customer footprint with HERE products and services, drive to provide value to increase customer retention & advocacy.
• Consult clients on potential opportunities to improve their Navigation, IoT and LBS solutions, in conjunction with HERE Sales teams
• Acts as the main technical customer interface and ensure customer requirements are understood across internal divisions
• Identify gaps in methodologies and/or processes for any part of the customer lifecycle and drive change for continuous improvement
• Travel up to 25%, both domestic and international, to meet customers and suppliers as needed

This role is open to Saudi nationals only , in line with local labor regulations and our commitment to Saudization. We’re proud to support Vision 2030 by prioritizing local talent and helping grow opportunities for Saudi professionals.

This role requires a high level of expertise in program management and proactive relationship building, leadership, technical expertise, and commercial awareness, as well as the ability to influence positive outcomes, along with most of the following:

• 5-10 years of technical experience (content / software / engineering) with a pre-sales track record or an equivalent technically oriented management function
• Experience in Customer Success and strong Technical Account Management skills working with large enterprise customers. Experience in all aspects of program management (execution and delivery) involving large cross-functional teams.
• A strong sense of ownership of the customer account & ensure a trusted partnership is established with the customer.
• Excellent consultative, advisory, organizational skills with an aptitude for strategic thinking, proactive risk management and problem solving
• Sound understanding of Automotive infotainment, ADAS, in-vehicle and cloud solutions
• Strong leadership & communication skills, with ability to influence people outside of one’s own managerial matrix and a track record of solid cross-functional stakeholder management and collaboration skills.
• Excellent interpersonal and communication skills in English, and inter-cultural work experience; local language skills are a plus
• Graduate bachelor’s degree in Computer Science, Electrical Engineering or an equivalent technical field preferred. PMI PMP certification (or equivalent) is a plus.

As part of HERE Technologies employment process, candidates will be required to successfully complete a background verification process. This offer and any related claims are subject to the successful completion of a background verification. - #LI-MS1

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

Technical Support Specialist IT Tech Support Jobs in Khobar

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Overview

we are seeking an experienced Technical Support Specialist for its FIS Balance Sheet Manager (BSM) platform to support ongoing operations under an active contract. This individual will play a key role in ensuring system performance, regulatory compliance, upgrade readiness, and business continuity across Treasury and Risk functions.

This role requires strong technical acumen, prior hands-on experience with the BSM platform, and the ability to coordinate effectively between internal stakeholders and FIS.

• Conduct regular system health checks, historical data archiving, and performance diagnostics.
• Perform end-to-end issue resolution, including troubleshooting, root cause analysis, and resolution tracking.
• Provide user support and act as a liaison between business teams, FIS support, data management, and IT infrastructure teams.
• Monitor and validate interface jobs and data feeds; ensure data integrity across upstream and downstream systems.
• Maintain detailed process documentation and contribute to internal knowledge base.
• Participate in platform upgrades, patches, and configuration changes in coordination with FIS and internal stakeholders.
• Support regulatory and compliance deliverables by ensuring data accuracy, traceability, and timely reporting.

• Responsiveness to issues and business requests.
• Time to Resolution for incidents and service tickets.
• Maximizing System Efficiency through tuning and proactive support.
• Continuous Improvement of platform usage, support procedures, and system reliability.

• 3+ years of hands-on experience with FIS Balance Sheet Manager (BSM) or Ambit Focus.
• Strong understanding of asset-liability management (ALM), liquidity risk, and regulatory reporting frameworks.
• Experience managing vendor support (FIS) and overseeing service-level agreements (SLAs).

Overview

Customer Success Manager (CSM) plays a crucial role in ensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage. They build relationships, address concerns, and identify opportunities for growth and expansion.

• Customer Onboarding and Training: guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.
• Relationship Management: building and maintaining strong, trusting relationships with key client stakeholders.
• Proactive Issue Resolution: identifying potential problems early and working to solve them before they impact customer satisfaction.
• Performance Monitoring: tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.
• Customer Success Planning: helping clients develop and achieve their goals using the product or service.
• Up-selling and Cross-selling: identifying opportunities to expand client relationships and increase revenue.
• Internal Collaboration: working with sales, product, and other internal teams to ensure client success.
• Feedback Collection: gathering customer feedback and providing it to internal teams to improve the product or service.

• Technical Expertise: possess a deep understanding of cybersecurity frameworks, products, and services.
• Solution Design: develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.
• Customer Engagement: build relationships with clients, understand their challenges, and offer expert advice.
• Sales Support: work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.
• Product Demonstrations: conduct product demos and proof-of-concept sessions to showcase solutions.
• Requirements Gathering: collect and analyze customer requirements, conducting workshops and presentations to understand their needs.
• Commercial Documents: assist in creating and updating commercial documents like RFPs and RFIs.
• Staying Current: keep up with industry trends, competitor offerings, and emerging technologies.
• Collaboration: work with internal teams, partners, and vendors to ensure successful solution delivery.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting