222 Customer Service & Helpdesk jobs in Saudi Arabia
Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals
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Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe, secure and energy efficient.
Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
Your Role – International, Challenging And Future-Oriented!
As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.
- Technical Promotor & Customer Support
- Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
- Logging queries, making tickets as per SIEMENS supporting tools and systems.
- Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
- Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
- Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
- Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
- Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.
- Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
- Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
- Strong technical knowledge about protection and control applications.
- Adequate technical knowledge about protection devices from different vendors.
- Minimum 3-5 years of experience in field of protection and automation.
- High-level knowledge of SIEMENS protection and automation products, and related software’s like DIGSI 4/5, SICAM, IEC61850 Configurator.
- Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
- Thrives in customer engagement and proactively pursues new clients.
- Growth mindset, with a passion for learning
- Collaborative with an ability to cultivate relationships and networks
- Agile, technically passionate for creating solutions
- Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
- Strong problem solving and analytical skills with high attention to details
- Excellent written and verbal communications skills
- Ability to adapt to change, take initiative, be resourceful and dependable
- High flexibility and availability for travelling and customer visits around the kingdom.
- Must be able to work independently and in a confidential and ethical manner
As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application.
Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr
Senior Customer Success Manager
Posted 2 days ago
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Join to apply for the Senior Customer Success Manager role at Nozomi Networks
Join to apply for the Senior Customer Success Manager role at Nozomi Networks
Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
We defend some of the world’s largest organizations and critical infrastructure in more than 68 countries and we’re just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate.
For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills.
If this sounds like you, read on. You could be the next "Nozomier"!
In this role, you will:
- Develop and manage customer portfolio.
- Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
- Drive revenue growth by demonstrating successful achievement of customer guided value measures
- Minimize customer churn through customer success plans and customer lifecycle management.
- Resolve customer requests and concerns ensuring improvements to customer experience.
- Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally.
- Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information.
- Be a reliable point of contact and brand ambassador for Nozomi and its products.
- Work across departments ensuring proper customer visibility and outcomes are met.
- Aid in product design and product development through customer feedback.
- Assist in creating training courses and educational materials for other members of the department.
- Evaluate and improve tutorials and other communication infrastructure.
To be successful in this opportunity, you will have:
- 4+ years of proven experience in a customer success position supporting a technical product
- Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes
- Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed.
- Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks
- 3+ years of experience in IT and network security (OT experience is a plus)
- Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered
- Previous experience in a TAM or SE role is highly valuable
- Experience working with brand image and promoting value through customer experience
- Accountability, personal organization, and ability to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills – able to compile and deliver technical reports and executive level presentations
- Leadership and Competency engaging with CxO to technical staff.
- Experience analyzing and optimizing processes in the Customer Success department.
- Patient and active listener.
- Passion for service.
Who we are and what we stand for:
Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We’re always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents.If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity.
Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful.
All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
- Work-Life Balance
- Unparalleled Flexible Time-Off
Need to know information
Successful candidates will be subjected to background verification checks.
Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here.
If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Computer and Network Security
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#J-18808-LjbffrTechnical Support Specialist
Posted 2 days ago
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Anoosh is a distinguished Saudi brand specializing in preparing luxury chocolates,
daily baked goods, and special favors for hospitality and events.
Founded in 2003 by Abdullah Al-Munif, its first branch was in Khurais Plaza, Riyadh. Within a few years, it expanded into a chain of 75 branches across the kingdom, growing at approximately 20% annually.
Anoosh offers high-quality products, an exceptional customer experience, and a distinctive taste that everyone seeks. It also provides exclusive products imported from various countries worldwide.
Responsibilities
A Technical Support Specialist plays a crucial role in ensuring all technical aspects function optimally. Their duties include:
- Handling customer technical support cases via phone and email
- Updating the company website with tech tips and brief documents
- Assessing system potential by evaluating compatibility of new programs
- Improving existing programs through evaluation and recommendations
- Maintaining system functionality by testing components
- Achieving system objectives by collecting data and evaluating options
- Maintaining client confidentiality
- Preparing user reference materials and operation instructions
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Non-profit Organizations
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#J-18808-LjbffrTechnical Customer Success Manager - Enterprise Infrastructure (Saudi National)
Posted 2 days ago
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Technical Customer Success Manager - Enterprise Infrastructure (Saudi National)
Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.
Join us to do the best work of your career and make a profound social impact as a Technical Customer Success Manager on our Account Services team in Riyadh, Saudi Arabia .
What you’ll achieve
We’re looking for a Technical Customer Success Manager with strong technical expertise in enterprise infrastructure to join our team. In this role, you will serve as a trusted advisor to Dell Technologies’ customers, ensuring they realize maximum value from their investments in Dell solutions. You’ll act as a bridge between our customers and Dell’s teams, driving adoption, retention, and satisfaction.
You will:
•Build and maintain trusted relationships with key customer stakeholders, ensuring alignment with their strategic business and technical goals.
•Act as a trusted advisor by understanding customer needs and guiding them to achieve their business and IT objectives.
•Proactive advocacy by acting as the customer's voice within Dell Technologies, ensuring their needs and challenges are effectively addressed.
•Lead regular business and technical reviews with customers to measure success, share insights, and identify areas for improvement & collaborate closely with Dell’s Sales, Professional Services, and Support teams to deliver a seamless customer experience.
•Advocate for customers by providing feedback to Dell’s product and engineering teams to drive innovation and improvements, and stay updated on industry trends, emerging technologies, and Dell’s evolving solutions to ensure customers are informed and well-equipped.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
•Strong technical background and experience in enterprise infrastructure, including servers, storage, networking, virtualization, and cloud solutions.
•Exceptional problem-solving skills and the ability to translate technical challenges into actionable solutions.
•Excellent communication, presentation, and interpersonal skills, with the ability to build credibility and trust with technical and non-technical stakeholders.
•Proficiency with enterprise infrastructure products is highly preferred with an analytical mindset and the ability to leverage data to drive insights and recommendations.
•Bachelor’s degree in information technology, computer science, or a related field.
Desirable Requirements
•8 to 12 years of relevant experience delivering successful complex IT services across a range of sectors
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 31 July 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .
Technical Support Specialist
Posted 3 days ago
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The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.
- Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
- Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
- Documenting support interactions and maintaining records of issues and resolutions
- Assisting in the development and improvement of support processes and documentation
- Collaborating with product development teams to report recurring problems and suggesting enhancements
- Providing training to users on product features and functionalities
- Staying up-to-date with product updates and technical specifications to provide informed support
Qualifications:
- Proven experience as a Technical Support Specialist or in a similar role
- Strong knowledge of computer systems, software applications, and hardware components
- Excellent problem-solving skills and the ability to troubleshoot complex issues
- Outstanding communication skills, both verbal and written, with a customer-centric attitude
- Ability to work independently as well as part of a team in a fast-paced environment
- Familiarity with ticketing systems and remote access tools is a plus
Technical Account Manager, Customer Success
Posted 3 days ago
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Technical Account Manager, Customer SuccessJob Category: Product & Solutions
Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo’s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit .
We are a fast-growing, international organization with teams across four continents and we work with a cutting-edgetechnology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
Job DescriptionDenodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
Job Responsibilities & DutiesTechnical Engagement:
- Communicate common practices with regards to Denodo usage and implementation.
- Conduct cadence calls to review open issues and escalations with the customer operational team.
- Provide input into account health assessment on technical progress.
- Act as point of contact between customer and Denodo technical teams.
- Coordinate with other teams to achieve account growth, service utilization, and use cases.
- Ensure customers' deployment is documented and understood.
Platform Adoption:
- Identity pain points and training required around product usage.
- Have regular communication and updates on Denodo capabilities.
- Provide product and feature guidance.
- Recommend advisory sessions, entitled/on-demand training.
- Provide point of contact for escalations related to the product.
- Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
- Review enhancement requests with Product Management / Development.
- Ensure successful product feature adoption.
- Encourage and enable platform upgrades and migrations.
Reporting & KPI’s
- Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
- Maintain Customer relationship map in Salesforce
- Maintain and report on Customer Services Utilization and Training accomplishments
- Goal is to get Customer to consume all Services available to them
- Get all the Customer staff to take all the relevant training classes
Information Security Responsibilities:
- Knows and understands the Security Policy and procedures that apply to their work.
- Ensures that their actions do not result in any security breaches.
- Informs the owner of the asset of any security incident, real or suspected, that it detects.
- Is aware of and committed to the Acceptable Use Policy
- University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
- 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
- Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
- Good technical knowledge about different areas in a data management ecosystem.
- Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
Denodo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Denodo will provide reasonable accommodation to employees who have protected disabilities in accordance with applicable law.
We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee.
#J-18808-LjbffrTechnical Support Specialist
Posted 3 days ago
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Job Title: Technical Support Specialist
Company: Fikrah Ventures
Location: Dammam, Saudi Arabia (On-Site)
Job Type: Full-Time
Experience Level: Associate / Mid-Level
Industry: Information Technology
Language Requirements: English (Advanced), Arabic (Preferred)
About the Role
Fikrah Ventures is seeking a dedicated and tech-savvy Technical Support Specialist to join our growing IT team in Dammam . This is an on-site role offering the opportunity to work at the intersection of IT service delivery and user experience.
The ideal candidate will possess strong troubleshooting skills, customer-centric support experience, and a hands-on approach to maintaining IT infrastructure, systems, and tools. You will play a vital role in ensuring business continuity by resolving incidents and proactively supporting end-users and systems.
Key Responsibilities
- Provide first-line support across hardware, software, and networking issues via service desk tickets, calls, and emails.
- Troubleshoot and resolve technical incidents both remotely and on-site.
- Support IT infrastructure setup, upgrades, system deployments, and patch management.
- Monitor and maintain servers, workstations, and network devices, ensuring uptime and performance.
- Assist with system integrations, access control, and Active Directory management.
- Administer Office 365, VPNs, file servers, and cloud infrastructure environments.
- Maintain accurate documentation, update ticket logs, and contribute to internal knowledge base content.
- Collaborate with other IT teams to resolve complex technical issues.
- Support cybersecurity, data protection, and backup procedures.
- Deliver user training on systems, tools, and security best practices.
Qualifications
- Minimum 2 years of experience in IT support or help desk/service desk roles.
- Diploma in Information Technology (minimum 2 years).
- Certifications required: ITIL Foundations, CompTIA A+ (or equivalent).
- Experience with Windows OS, Office 365, remote desktop tools, networking protocols (DNS, DHCP, VPN), and service ticketing systems.
- Strong written and verbal communication skills in English (Arabic is a plus).
- Solid organizational, problem-solving, and time management skills.
What We’re Looking For
- A motivated team player who thrives in fast-paced environments.
- Detail-oriented, customer-focused, and driven to continuously improve.
- Able to work across teams, adapt to new tools, and support business-critical operations.
Why Join Fikrah Ventures?
At Fikrah Ventures, you’ll work with a passionate and collaborative team focused on solving real business problems with technology. We offer a professional environment that values growth, innovation, and practical problem-solving.
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Customer Success Manager
Posted 3 days ago
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At Penny, we believe that the key to our growth is the success and satisfaction of our customers. We're looking to hire a Senior Customer Success Manager who will play a critical role in ensuring that our clients receive the full value of our product and services. In this role, youll work closely with key clients, understand their needs, and help them achieve their goals. You will report directly to the Head of Customer Success, and youll have the opportunity to build and lead a team dedicated to providing the best customer experience possible.
Key Responsibilities
This is a highly visible position, where youll work across multiple departments including product, sales, and marketing, as well as external stakeholders. The impact you will make is significant, as you'll be responsible for enhancing customer relationships and driving results for our customers.
- Customer Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders in client organizations.
- Onboarding and Training: Lead the onboarding process for new clients, ensuring they are set up for success and fully understand how to use our products.
- Account Management: Serve as the main point of contact for assigned accounts, addressing any issues, concerns, or questions promptly.
- Data-Driven Insights: Analyze customer data to identify trends, insights, and areas for improvement. Provide actionable recommendations to enhance the customer experience.
- Renewals and Upsells: Drive customer renewals and identify opportunities for upselling additional products or services.
- Collaboration: Work closely with sales, product, and support teams to ensure a cohesive approach to customer success.
- Feedback Loop: Gather and communicate customer feedback to product and development teams to inform product enhancements and improvements.
- Minimum of 5 years of experience in customer success, account management, or a related field within the SaaS industry.
- Education: Bachelors degree in Business, Marketing, Software, or a related field. Advanced degrees or relevant certifications are a plus.
- Fluent in both Arabic and English, with the ability to comfortably communicate with clients in both languages.
- Strong relationship-building skills with the ability to communicate effectively and work across teams.
- Demonstrated success in managing and growing customer accounts, with experience in reducing churn and driving renewals.
- Analytical Skills for data interpretation and problem-solving.
- Proven leadership skills and experience managing a team is a plus.
- Comfort working in a fast-paced, startup-like environment where priorities can shift quickly.
- Familiarity with SaaS platforms, CRM systems, and customer success tools such as Jira, Confluence, and Hotjar is a plus.
Technical Account Manager, Customer Success
Posted 3 days ago
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Join to apply for the Technical Account Manager, Customer Success role at Denodo
Technical Account Manager, Customer SuccessJoin to apply for the Technical Account Manager, Customer Success role at Denodo
Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self- service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo’s large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit .
We are a fast-growing, international organization with teams across four continents and we work with a cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way
Job Description
Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.
In this role you will combine tech savviness with relationship management and problem-solving skills. Your mission: enable customers to realize the full potential of their Denodo deployment, removing roadblocks, exploiting platform capabilities, and making things go.
Collaborate closely with Customer Success Manager (CSM), Sales and Customer Services as the TAM has the lead role in implementing the Customer Success Plans (CSP) developed by the CSM. The CSP defines the business outcome, use cases and milestones of the Customer to get a specific use case(s) into production. The output is a Use Case document that describes the Business Problem solved, the Solution Architecture and the Results achieved. The TAM and CSM have responsibility for coordinating the creation and delivery of this document.
Job Responsibilities & Duties
Technical Engagement
- Communicate common practices with regards to Denodo usage and implementation.
- Conduct cadence calls to review open issues and escalations with the customer operational team.
- Provide input into account health assessment on technical progress.
- Act as point of contact between customer and Denodo technical teams.
- Coordinate with other teams to achieve account growth, service utilization, and use cases.
- Ensure customers' deployment is documented and understood.
- Identity pain points and training required around product usage.
- Have regular communication and updates on Denodo capabilities.
- Provide product and feature guidance.
- Recommend advisory sessions, entitled/on-demand training.
- Provide point of contact for escalations related to the product.
- Coordinate the management and resolution of support tickets, with both customers and Denodo teams.
- Review enhancement requests with Product Management / Development.
- Ensure successful product feature adoption.
- Encourage and enable platform upgrades and migrations.
- Implement and help customer maintain Dashboards to report on Product Adoption and Deployment details
- Maintain Customer relationship map in Salesforce
- Maintain and report on Customer Services Utilization and Training accomplishments
- Goal is to get Customer to consume all Services available to them
- Get all the Customer staff to take all the relevant training classes
- Knows and understands the Security Policy and procedures that apply to their work.
- Ensures that their actions do not result in any security breaches.
- Informs the owner of the asset of any security incident, real or suspected, that it detects.
- Is aware of and committed to the Acceptable Use Policy
- University Degree in information systems or computer science or a related field (Bachelor or Masters), or equivalent experience in a similar role.
- 5+ years of demonstrated experience in a Technical Account Manager or a similar role, preferably in the data management or analytics software industry.
- Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
- Good technical knowledge about different areas in a data management ecosystem.
- Nice to have experience in leveraging Employee Advocacy and Social Media to network with industry peers, share thought leadership content, and enhance brand visibility to support sales engagement and relationship building.
We do not accept resumes from headhunters or suppliers that have not signed a formal fee agreement. Therefore, any resume received from an unapproved supplier will be considered unsolicited, and we will not be obligated to pay a referral fee. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales and Business Development
- Industries Software Development
Referrals increase your chances of interviewing at Denodo by 2x
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#J-18808-LjbffrCustomer Success Manager II
Posted 4 days ago
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Job Description
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal F5 teams to provide strategic insights, enhance customer use of F5 solutions, and identify opportunities for expanding product adoption.
This role requires a level of technical experience within the industry. Including working knowledge of BIG-IP, NGINX, or with experience in similar technologies like load balancers, application delivery, application security and cloud networking. The CSM will help customers maximize the value of their investment, ensure adoption of F5 solutions across their portfolios, and promote successful business outcomes.
We are looking for dynamic, goal-driven CSM who excel at adapting their strategies to meet the ever-changing needs of our customers. These professionals will act as enablers, keeping customers engaged, guiding them to achieve their desired outcomes, and ensuring they fully realize the value of their F5 investment.
As a CSM, you will play a vital role in fostering strong customer relationships, driving adoption, and advocating for customer needs across the organization. Your ability to think strategically, communicate effectively, and collaborate cross-functionally will be key to creating meaningful, measurable success for our customers. If you're passionate about empowering customers and driving long-term value, we invite you to join our team and make a significant impact.
Primary Responsibilities
Customer Success & Value Generation
- Ensure customers maximize the value of their F5 investment by fully utilizing licenses, adopting new use cases, and achieving strategic outcomes.
- Guide customers through key milestones, including onboarding, deployment, upgrades, and adoption of BIG-IP, NGINX, and hybrid/multi-cloud environments.
- Increase renewal rates, reduce churn, and drive business growth through advocacy and reference-ability.
- Promote available resources and communities to encourage efficient product utilization and engagement.
- Act as a trusted advisor, addressing improvement requests and resolving critical issues.
Leadership & Collaboration
- Partner with account teams and internal stakeholders to develop strategies, overcome customer pain points and create success plans that drive & optimize renewals.
- Support customers' cloud and multi-cloud strategies, offering guidance and resources to align with their business goals.
- Manage relationships across teams to streamline onboarding, training, and renewal activities while identifying cross-sell and up-sell opportunities.
- Maintain accurate and consistent updates in the CRM system, documenting business objectives and success metrics.
- Advocate for customers within sales, product, and support organizations, ensuring alignment with their needs and goals.
Industry Knowledge
- Drive the customer journey by identifying engagement opportunities and delivering tailored success plans.
- Use customer usage data and health indicators to develop actionable strategies for growth and renewal.
- Leverage expertise in BIG-IP, NGINX, and distributed cloud solutions to address customer challenges effectively.
Critical Thinking & Results
- Analyze customer data to create measurable success plans and provide feedback to product teams, influencing roadmap improvements.
- Champion Customer Success by contributing to tools, systems, and best practices.
- Ensure alignment with company ethics and policies while performing additional related duties as assigned.
- Experience in a customer-facing role within the technology industry, with proficiency in BIG-IP, NGINX, cloud-based solutions, and multi-cloud environments.
- Ability to distill complex technical and business concepts into clear, actionable insights.
- Proven ability to build lasting customer relationships and drive revenue growth.
- Strong communication, presentation, and problem-solving skills with a collaborative and proactive approach.
- Resilience under pressure with excellent time management and focus on delivery.
- Availability to travel up to 25% within your home region, including occasional out of country trips.
Qualifications
- 5+ years of experience delivering technology and business outcomes in Customer Success or a related role, with a Bachelor’s degree; or 5+ years with a Master’s degree.
- Degree in Computing, Business, Information Technology, or equivalent professional experience preferred.
- Deep understanding of BIG-IP, NGINX, and/or experience in comparable technologies or solutions within the industry, such as load balancing, application delivery, security, or cloud networking platforms.
- Fluent written and verbal comminution skills in Arabic is required . Fluency in English is also extremely beneficial.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com ) .
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting
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