320 Customer Service & Helpdesk jobs in Saudi Arabia

Denodo is looking for a technical, passionate, customer-oriented and hands-on data advocate to join our Customer Success team. You will work hand-in-hand with our customers as the technical focal point. It will be on your shoulders to ensure customers are satisfied and confident in leveraging the Denodo Platform as a key component in their ecosystem.

Technical Engagement:

• Communicate common practices with regards to Denodo usage and implementation.
• Conduct cadence calls to review open issues and escalations with the customer operational team.
• Provide input into

CMK Resources is looking for a Service

Purpose:

We are seeking a skilled Customer Success Manager (CSM) who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing existing and new programs that will increase our business’ revenue potentials and minimize churn rates.

Roles & Responsibilities:

1. Manage customer onboarding and product training.
2. Educate customers on the use and benefits of our products and services.
3. Ensure customers get fast time-to-value.
4. Keep clients engaged and regularly using products (increasing adoption).
5. Build customer loyalty and reduce churn (increasing retention).
6. Develop a positive customer experience and foster healthy working relationships.
7. Assist customers with setting up and navigating our platform.
8. Promote the value of the products.
9. Maintain customer satisfaction and have them as promoters and advocates (increasing NPS rate).
10. Solve customers’ issues and problems proactively.
11. Assist in creating training courses and educational materials.
12. Review customer complaints and concerns and seek to improve the customer experience.
13. Record and report customer feedback to upper management.

Join to apply for the Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals role at SAP .

We help the world run better. Our company culture is focused on helping our employees enable innovation by building breakthroughs together. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now.

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential. Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions — all while learning in a dynamic environment and earning competitive pay and benefits.

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.

• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.
• Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

SAP Finance & Spend Management (F&S) – Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.

• S/4HANA Finance
• Finance & Quote to Cash (Q2C)
• Procurement

SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.

SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or

Customer Success Manager (CSM),

plays a crucial role inensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage.They build relationships, address concerns, and identify opportunities for growth and expansion.

Key Responsibilities of a Success Manager (CSM):

· Customer Onboarding and Training:

Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.

· Relationship Management:

Building and maintaining strong, trusting relationships with key client stakeholders.

· Proactive Issue Resolution:

Identifying potential problems early and working to solve them before they impact customer satisfaction.

· Performance Monitoring:

Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.

· Customer Success Planning:

Helping clients develop and achieve their goals using the product or service.

· Up-selling and Cross-selling:

Identifying opportunities to expand client relationships and increase revenue.

· Internal Collaboration:

Working with sales, product, and other internal teams to ensure client success.

· Feedback Collection:

Gathering customer feedback and providing it to internal teams to improve the product or service.

A Cyber Security Pre-sales Consultant isresponsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients.They act as a trusted advisor, understanding client needs and communicating insights to the sales team.

The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain,….etc)

Key Responsibilities:

· Technical Expertise:

Possess a deep understanding of cybersecurity frameworks, products, and services.

· Solution Design:

Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.

· Customer Engagement:

Build relationships with clients, understand their challenges, and offer expert advice.

· Sales Support:

Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.

· Product Demonstrations:

Conduct product demos and proof-of-concept sessions to showcase solutions.

· Requirements Gathering:

Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.

· Commercial Documents:

Assist in creating and updating commercial documents like RFPs and RFIs.

· Staying Current:

Keep up with industry trends, competitor offerings, and emerging technologies.

· Collaboration:

Work with internal teams, partners, and vendors to ensure successful solution delivery.

Customer Success Manager (CSM) plays a crucial role in ensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage. They build relationships, address concerns, and identify opportunities for growth and expansion.

• Customer Onboarding and Training: Guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.
• Relationship Management: Building and maintaining strong, trusting relationships with key client stakeholders.
• Proactive Issue Resolution: Identifying potential problems early and working to solve them before they impact customer satisfaction.
• Performance Monitoring: Tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.
• Customer Success Planning: Helping clients develop and achieve their goals using the product or service.
• Up-selling and Cross-selling: Identifying opportunities to expand client relationships and increase revenue.
• Internal Collaboration: Working with sales, product, and other internal teams to ensure client success.
• Feedback Collection: Gathering customer feedback and providing it to internal teams to improve the product or service.

A Cyber Security Pre-sales Consultant is responsible for driving revenue growth by providing technical expertise, conducting services demonstrations, mainly in the area of GRC and assisting in the development of proposals and solutions for clients. They act as a trusted advisor, understanding client needs and communicating insights to the sales team.

The services provided in this domain (IT framework, ISO 27001, CCC, GRC domain,.etc)

• Technical Expertise: Possess a deep understanding of cybersecurity frameworks, products, and services.
• Solution Design: Develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.
• Customer Engagement: Build relationships with clients, understand their challenges, and offer expert advice.
• Sales Support: Work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.
• Product Demonstrations: Conduct product demos and proof-of-concept sessions to showcase solutions.
• Requirements Gathering: Collect and analyze customer requirements, conducting workshops and presentations to understand their needs.
• Commercial Documents: Assist in creating and updating commercial documents like RFPs and RFIs.
• Staying Current: Keep up with industry trends, competitor offerings, and emerging technologies.
• Collaboration: Work with internal teams, partners, and vendors to ensure successful solution delivery.

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

Direct message the job poster from Keeta

We’re Hiring: Customer Service Manager of Business Process Innovation!

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better," Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong and Saudi Arabia.

Are you passionate about revolutionizing customer service in the takeaway industry? Do you excel at designing seamless service journeys that cater to users, merchants, and riders? If so, we have an exciting opportunity for you!

What You’ll Do

• Develop service rules for the takeaway industry, covering user, merchant, and rider experiences, to ensure balanced and efficient service for all parties.
• Design the entire service chain, from AI customer support to manual service, including routing, layering, and risk control.
• Create takeaway journeys and scenarios tailored to Saudi customers' habits, and define applicable service processes, solutions, and communication strategies.
• Ensure frontline customer service processes are clear, concise, and easy to operate, optimizing for better resolution rates.
• Analyze service data and customer feedback to identify pain points and implement improvements to reduce issues.

Why Keeta?

• Innovation-Driven: Utilizing advanced technology to disrupt the traditional food delivery landscape, making every order smarter and faster.
• Fast-Growing & Dynamic: Rapid expansion offers numerous opportunities for growth.
• Global Impact: Transforming how people enjoy food and impacting communities worldwide.

What We’re Looking For

• Knowledge of the takeaway industry and current market demands, with familiarity with service rules for customers, merchants, and riders.
• Experience in service process design and customer experience management throughout the service journey.
• Strong data analysis, problem-solving, communication, and collaboration skills; ability to recognize issues and propose solutions.
• Customer-centered mindset with a strong sense of service.
• Practical work attitude, responsibility, and willingness to travel across countries.
• Experience in the Middle Eastern market, with proficiency in Mandarin, English, or Arabic.

Ready to make an impact? Apply now and let’s shape the future together!

• Mid-Senior level

• Full-time

• Analysis and Management

• Transportation, Logistics, Supply Chain, and Storage

Referrals increase your chances of interviewing at Keeta by 2x

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support
  
  

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus