247 Client Support jobs in Saudi Arabia

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

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Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Riyadh, Riyadh, Saudi Arabia 17 hours ago

Riyadh, Riyadh, Saudi Arabia 16 hours ago

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We are seeking a skilled IT Helpdesk to maintain and support our IT infrastructure and hardware. The ideal candidate will provide first- and second-level technical support, troubleshoot issues, and ensure smooth operation of hardware, software, and network systems.

• Provide technical support to end-users for hardware, software, and network issues, and productivity applications (e.g., Microsoft Office 365).
• Troubleshoot desktops, laptops, printers, VoIP phones, mobile devices, network, and video conferencing systems.
• Provide remote and in-person support to users, including those working offsite.
• Respond to user requests via phone, email, or chat.
• Install, configure, and maintain IT devices including PCs, laptops, printers, scanners, VoIP phones, routers, switches, and peripherals.
• Document IT processes and maintain asset inventory.
• Ensure compliance with company IT policies and procedures.
• Escalate unresolved issues to higher-level support or relevant departments.
• Create, manage, and deactivate user accounts and permissions using Active Directory, Office 365, Azure AD, and other systems.
• Assist with onboarding/offboarding IT tasks (device provisioning, email setup, permissions, etc.).
• Create basic IT documentation, guides, and tutorials for end-users.
• Self-motivated, organized, and able to prioritize multiple tasks.
• Excellent communication and interpersonal skills.

• Diploma or bachelor’s degree in IT, Computer Science, or related field.
• Proven experience in technical support or IT helpdesk roles.
• Minimum of 2 years of experience.
• Good knowledge of Windows OS, networking basics, and IP configuration.
• Ability to troubleshoot independently.
• Bilingual in Arabic and English; native Arabic speaker preferred.

• Entry level

• Full-time

• Information Technology

• Construction and Broadcast Media Production and Distribution

Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office

Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office

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The Total Office is a leading provider of innovative commercial furniture solutions, serving clients across the UAE and Saudi Arabia. We specialize in creating productive and inspiring workspaces by offering ergonomic, sustainable, and design-driven office furniture from global brands. Our commitment to quality, client satisfaction, and timely project execution makes us a trusted partner for workspace transformation.

Role Overview

This position serves as a key liaison between our UAE-based sales team and clients/project stakeholders in Saudi Arabia. The ideal candidate will handle client-facing coordination tasks, ensure smooth execution of tenders, and support all project-related administrative requirements.

Key Responsibilities

• Act as the on-ground point of contact for clients and project teams.
• Coordinate with clients for site visits, document submissions, and quotations.
• Present and discuss quotations or clarifications with clients (as needed).
• Support sales in following up on ongoing tenders and project leads.
• Update and maintain tender documentation, trackers, and timelines.
• Liaise with internal departments to ensure timely delivery of project commitments.
• Provide periodic updates on the Saudi project pipeline, client meetings, and submissions.
• Identify new business leads or clients when opportunities arise.
  
  

• Strong communication and interpersonal skills (English proficiency required).
• Basic understanding of sales and tender processes.
• Proactive, self-motivated, and able to manage tasks independently.
• Ability to multitask and handle client communications professionally.
• Familiarity with MS Office tools (Excel, Word, Outlook).
  
  

• Bachelor's degree preferred.
• 2–4 years of experience in a sales coordination, client servicing, or admin support role in the Furniture Trading industry.
• Previous experience in a project-based or tender-focused environment is a plus.
• Proficiency in Arabic (mandatory) and English (preferred) for effective communication with clients and internal teams.
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Sales and Business Development
• Industries Architecture and Planning

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Position Overview

The Associate Director, Key Account Management, will be responsible for developing and managing strategic sourcing and relationships with key existing and new clients within the hospitality sector (hotels, restaurants, retail, etc…) as well as other industries within KSA and potentially across the MENA region.

This role will focus on growing the customer base, driving sales, and promoting Red Sea Trading and Logistics Co solutions, while achieving revenue and profitability targets.

The role will involve identifying new business opportunities and maintaining a high level of customer satisfaction to ensure long-term partnerships.

• Build and manage relationships with key clients across hospitality and external sectors (hospitality, retail, food outlets, catering companies, etc.).
• Develop a deep understanding of clients' needs and tailor solutions to enhance business value.

• Proactively identify and target potential customers in both hospitality and non-hospitality sectors within KSA and the wider MENA region.
• Expand the company's customer base through outreach, networking, and attending industry events. On-board RSG hotels as per the opening roadmap.
• Meet or exceed sales targets and key performance indicators (KPIs) by negotiating and closing deals with key accounts.
• Ensure the delivery of services aligns with clients' expectations and contractual agreements as well as Red Sea Trading and Logistic Co objectives.

• Work closely with logistics, operations, sourcing/purchasing, and import freight and customs teams as well as RSG support divisions to ensure seamless execution of services and delivery to clients.
• Manage the flow of information and coordination to ensure high-quality service.

• Implement customer satisfaction programs and regular feedback loops to enhance relationships, ensuring high retention rates across all key accounts.
• Monitor market trends, competitor activity, and customer preferences across the main cities in Saudi Arabia as well as the MENA region. Provide actionable insights to the senior management team for strategic decision-making.
• Lead a team of key account senior specialists and managers, providing mentorship, training, and performance feedback. Foster a collaborative, goal-driven environment to ensure the success of the account management team.
• Reporting & Forecasting: Provide regular sales and demand forecasts, pipeline reports, and market analysis to senior leadership. Track key metrics and performance data to evaluate success and adjust strategies.

• Bachelor's degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field; MBA is a plus.
• Minimum of 8-10 years of experience in Key Account Management or Sales, with at least 5 years in a leadership role, especially with Hospitality Management background.
• Experience in business development, sales purchasing and logistics.
• Proven track record of managing key accounts and growing business within KSA and the MENA region.
• Fluency in Arabic and English (both spoken and written) is required.

• Not Applicable

• Full-time

• Other

• Hospitality

Ready to learn more about us?

We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root

We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA

As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact

Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM

Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.

• Identifying, acquiring, and onboard sellers, brands, and stores with high potential in the Gulf region
• Facilitating negotiations on commercial and payment terms, while finalizing deals with brands and sellers.
• Orchestrating the onboarding process and collaborating with relevant parties to establish operational models.
• Monitoring and analyzing key performance indicators (KPIs) including revenue, profit and loss, and stock levels, in close coordination with Retail and Marketplace teams.
• Engaging with cross-functional teams to enhance KPIs and ensure alignment with overarching business objectives.
• Improving account engagement on the platform through regular meetings, assessing progress, and fostering stronger business relationships.
• Developing and implementing follow-up reports and automation processes in collaboration with relevant stakeholders.
• Tracking project plans and KPIs, while providing strategic insights to inform decision-making processes.
• Spearheading marketing and campaign initiatives for brands and sellers in collaboration with the Category team.
• Managing and addressing customer inquiries, requests, and needs while monitoring the market for potential risks and opportunities.

• Bachelor's or Master’s Degree preferably in Engineering, Management, Business or related fields.
• Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Electronics and Home & Furniture categories.
• Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
• Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
• Fluency in English and Arabic communication, both written and verbal.

JOIN US AND

* Take responsibility from day one and develop your skills with a talented and diverse international team.

* Experience open communication, flexibility, and a start-up spirit in our unique culture.

* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.

* Join creative and focused teams that prioritize collaboration and problem-solving.

* Access our extensive training platform for continuous learning and personal growth.

* Benefit from the support of a global team of experts with mentoring and professional development opportunities.

* Focus on talent and potential, not just job titles.

* Connect with teammates regardless of physical distance through events, meetings, and social activities.

* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.

We're looking forward to receiving your application!

We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.

We also provide a summer working model, with a two-month fully remote work opportunity during July and August.

The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.

Discover more about our #LifeatTrendyol and our culture on our Website ,LinkedIn andYouTube channels.

At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.

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An exciting opportunity to join one of Red Sea Global's subsidiaries, contributing to a dynamic and ever-evolving supply chain while making a meaningful impact on the Kingdom's Vision 2030.

Job Purpose:

• The Senior Specialist, Key Account Management, will support the Associate Director in developing and managing relationships with key clients within the hospitality sector (hotels, restaurants, retail) and other industries in KSA and potentially the wider MENA region.
• This role will focus on sourcing and key account management, business development, and enhancing client satisfaction, while contributing to revenue growth.
• The Senior Specialist will assist in identifying new business opportunities and ensure smooth delivery of Red Sea Trading & Logistic Co's services.

Job Responsibilities:

• Account Management: Support the management of key accounts across hospitality and external sectors. Develop a solid understanding of client needs and contribute to offering tailored solutions. Build and maintain strong relationships with clients, ensuring consistent communication and satisfaction.
• Business Development Support: Identifying, sourcing and pursuing new business opportunities within the hospitality and non-hospitality sectors in KSA and the MENA region. Participate in outreach efforts, networking, and client onboarding activities as required by the Associate Director.
• Sales & Revenue Growth: Contribute to achieving sales targets by supporting the sourcing, on-boarding, negotiation process and client interactions. Help ensure services and products are delivered in line with client expectations and Red Sea Trading & Logistic Co objectives.
• Collaboration with Cross-Functional Teams: Collaborate with logistics, sourcing/purchasing, operations, and RSG support divisions to ensure smooth service execution and problem resolution for key clients.
• Client Retention & Satisfaction: Help implement customer retention initiatives, including regular feedback programs and proactive follow-ups. Assist in identifying and addressing client concerns to ensure high satisfaction levels.
• Market Intelligence: Stay informed on market trends, competitor activity, and customer needs across KSA and the MENA region. Provide feedback and insights to the Associate Director for strategic decision-making.
• Reporting & Forecasting: Support in gathering data and preparing sales forecasts, market analysis, and performance reports for senior leadership. Assist in tracking sales pipeline health and key performance metrics.

Job Requirements:

• Bachelor’s degree in Business Administration, Supply Chain Management, Hospitality Management, or a related field.
• 5-7 years of experience in Key Account Management or Sales, with a strong background in hospitality, logistics, or sales, purchasing
• Familiarity with business development, sourcing, and logistics operations in KSA and the MENA region.
• Fluency in Arabic and English (both spoken and written) is required.
• Client Relationship Management: Strong ability to build and maintain lasting relationships with clients, ensuring satisfaction and loyalty.
• Sales & Business Development: Good understanding of sales processes and the ability to contribute to generating new business opportunities.
• CRM Proficiency: Experience with CRM systems to track account activity and maintain a healthy pipeline.
• Negotiation & Problem Solving: Ability to assist in negotiations and resolve issues that arise with clients or internally.
• Communication Skills: Excellent written and verbal communication in both Arabic and English, essential for effective interaction with clients and internal teams.
• Financial Understanding: Ability to assist in financial analysis and track key metrics to ensure profitable account management.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Management
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at Red Sea Global by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Ready to learn more about us?

We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root

We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA

As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact

Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM

Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.

• Identifying, acquiring, and onboard sellers, brands, and stores with high potential in the Gulf region
• Facilitating negotiations on commercial and payment terms, while finalizing deals with brands and sellers.
• Orchestrating the onboarding process and collaborating with relevant parties to establish operational models.
• Monitoring and analyzing key performance indicators (KPIs) including revenue, profit and loss, and stock levels, in close coordination with Retail and Marketplace teams.
• Engaging with cross-functional teams to enhance KPIs and ensure alignment with overarching business objectives.
• Improving account engagement on the platform through regular meetings, assessing progress, and fostering stronger business relationships.
• Developing and implementing follow-up reports and automation processes in collaboration with relevant stakeholders.
• Tracking project plans and KPIs, while providing strategic insights to inform decision-making processes.
• Spearheading marketing and campaign initiatives for brands and sellers in collaboration with the Category team.
• Managing and addressing customer inquiries, requests, and needs while monitoring the market for potential risks and opportunities.

• Bachelor's or Master’s Degree preferably in Engineering, Management, Business or related fields.
• Extensive experience in business development or sales, preferably in an e-commerce or a tech company, with a focus on Electronics and Home & Furniture categories.
• Proficiency in conducting market research to identify potential vendors, assess their product offerings, and evaluate their suitability for partnership.
• Demonstrated ability to negotiate terms, contracts, and pricing with potential vendors to secure favorable agreements for both parties.
• Fluency in English and Arabic communication, both written and verbal.

JOIN US AND

* Take responsibility from day one and develop your skills with a talented and diverse international team.

* Experience open communication, flexibility, and a start-up spirit in our unique culture.

* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.

* Join creative and focused teams that prioritize collaboration and problem-solving.

* Access our extensive training platform for continuous learning and personal growth.

* Benefit from the support of a global team of experts with mentoring and professional development opportunities.

* Focus on talent and potential, not just job titles.

* Connect with teammates regardless of physical distance through events, meetings, and social activities.

* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.

We're looking forward to receiving your application!

We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.

We also provide a summer working model, with a two-month fully remote work opportunity during July and August.

The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.

Discover more about our #LifeatTrendyol and our culture on our Website , LinkedIn and YouTube channels.

At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.

Overview

Associate - Account Management - Clients & Industries - Al Khobar. Join to apply for the Associate - Account Management - Clients & Industries - Al Khobar role at EY. EY is building a better working world by creating new value for clients, people, society, and the planet.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

We are seeking a dedicated and detail-oriented individual to join our C&I team, focusing on tender management and account management activities. This role offers the chance to engage with internal stakeholders and clients, contributing to the success of our projects and the satisfaction of our clients.

• Engage with internal stakeholders and clients to facilitate tender management processes.
• Support account management activities, ensuring client needs are met with high standards.
• Collaborate with team members to achieve common goals and deliver exceptional service.
• Maintain composure under pressure while managing tight deadlines on various tasks.
• Uphold integrity by handling highly confidential client information with care.
• Promote adherence to EY policies among colleagues and contribute to a culture of compliance.

• Strong English language proficiency and excellent communication skills.
• A collaborative team member who enjoys working within a group.
• Capable of multitasking and maintaining composure under pressure.
• Proficient in basic Excel functions and other MS Office tools.
• Committed to upholding integrity and confidentiality in all client interactions.
• Strong commitment to following EY policies and promoting adherence among colleagues.

• A degree in Business Administration, Management, or a related field.
• Previous experience in tender management or account management.
• Familiarity with project management methodologies.

We are looking for individuals who are passionate about tender and account management and possess the essential attributes outlined above.

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

EY | Building a better working world — EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. Enabled by data, AI, and advanced technology, EY helps clients shape the future with confidence and develop answers for today and tomorrow. EY teams operate in more than 150 countries and territories.

• Associate

• Full-time

• Sales and Business Development

• Professional Services