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Guest Relations

Riyadh, Riyadh Hilton Worldwide, Inc.

Posted 7 days ago

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Job Description

Overview

Guest Relations (HOT0C09U) – Hilton Riyadh Olaya, King Fahad Road, Riyadh 12333.

A Guest Relations Team Member engages with our VIP Guests throughout the hospitality experience. From check-in to check-out, the Guest Relations Team is prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

A Guest Relations Team Member serves on the Front Office Team, the main connection between the Guest, the hotel, and the various hotel departments. The role influences the first impressions of our VIP Guests and requires performing the following tasks to the highest standards:

Responsibilities
  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Manage the Guest Relations Desk in the hotel lobby
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
  • Maintain the inventory of Guest amenities
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
What are we looking for?

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Calm, efficient, and organized with great attention to detail
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
  • Computer literate and able to navigate through Company systems
  • Professional manner with an emphasis on hospitality and guest service
  • Guest relations experience in the hotel, leisure, and/or entertainment sectors
  • Proven ability to listen and respond to demanding Guest needs
  • Conflict resolution experience
  • Cash handling experience
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Schedule

Full-time

Brand: Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

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Guest Relations

Riyadh, Riyadh Hilton

Posted today

Job Viewed

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Job Description

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
+ Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
+ Be responsible for special room assignments and suite occupancies
+ Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
+ Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
+ Manage the Guest Relations Desk in the hotel lobby
+ Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
+ Maintain the inventory of Guest amenities
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ A passion for delivering exceptional levels of Guest service
+ Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
+ Computer literate and able to navigate through Company systems
+ Professional manner with an emphasis on hospitality and guest service
+ Guest relations experience in the hotel, leisure, and/or entertainment sectors
+ Proven ability to listen and respond to demanding Guest needs
+ Conflict resolution experience
+ Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations_
**Location:** _null_
**Requisition ID:** _HOT0C15T_
**EOE/AA/Disabled/Veterans**
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Guest Relations

Riyadh, Riyadh Hilton

Posted 8 days ago

Job Viewed

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Job Description

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
**What will I be doing?**
As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
+ Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
+ Be responsible for special room assignments and suite occupancies
+ Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
+ Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
+ Manage the Guest Relations Desk in the hotel lobby
+ Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
+ Maintain the inventory of Guest amenities
+ Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
**What are we looking for?**
Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Calm, efficient, and organized with great attention to detail
+ Excellent personal presentation and communication skills
+ A passion for delivering exceptional levels of Guest service
+ Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
+ Computer literate and able to navigate through Company systems
+ Professional manner with an emphasis on hospitality and guest service
+ Guest relations experience in the hotel, leisure, and/or entertainment sectors
+ Proven ability to listen and respond to demanding Guest needs
+ Conflict resolution experience
+ Cash handling experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations_
**Location:** _null_
**Requisition ID:** _HOT0C09U_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.

Associate - Government Relations

Riyadh, Riyadh Six Flags Qiddiya City and Aquarabia

Posted today

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Job Description

As an Associate - Government Relations at Six Flags Qiddiya City and Aquarabia, you will be instrumental in fostering and maintaining positive relationships with government entities and regulatory bodies. Your role is crucial in ensuring that the organization adheres to local laws and regulations while advocating for policies that support the business objectives of Six Flags. You will work closely with various teams to ensure that all governmental interactions serve the best interests of the organization.

Key Responsibilities
  • Act as a liaison between Six Flags Qiddiya City and relevant government entities, facilitating effective communication and collaboration.
  • Monitor and analyze legislative developments, regulatory changes, and government policies that may impact the organization.
  • Assist in the preparation of reports, presentations, and proposals for government-related projects and initiatives.
  • Support in developing and implementing strategies for engaging with government officials and public stakeholders.
  • Participate in meetings, conferences, and events with government representatives to discuss issues related to the business, seeking opportunities for partnerships and collaboration.
  • Help in maintaining accurate records of government interactions and engagements for reporting and compliance purposes.
  • Prepare and submit necessary documentation and applications for permits, licenses, and approvals required for business operations.
  • Assist in resolving any potential compliance issues or regulatory challenges in a timely manner.
  • Provide guidance to internal teams regarding government policies, procedures, and requirements related to the industry.
  • Contribute to the development of internal reports and analyses to enhance understanding of government relations and advocacy efforts.
  • Stay up to date with developments in government policies, public sector dynamics, and relevant industry regulations.
  • Work collaboratively with the legal and compliance teams to address any regulatory compliance issues.
  • Contribute to public relations and outreach initiatives that promote a positive image and representation of Six Flags to governmental and community stakeholders.
Education

A Bachelor’s degree in Political Science, Public Relations, Business Administration, or a related field.

Experience

0-3 years of experience in government relations, public affairs, or a related field, preferably within the entertainment or hospitality industry.

Skills
  • Strong understanding of local government structures, regulations, and legislative processes.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with diverse stakeholders.
  • Proficient in Microsoft Office Suite and experience with research tools.
  • Detail-oriented with strong organizational and analytical skills.
  • Ability to handle sensitive information with discretion and professionalism.
  • Proactive approach to problem-solving and ability to work independently as well as collaboratively.
Language

Proficiency in both Arabic and English is required.

Core Competencies

Strong interpersonal skills, adaptability, and a commitment to ethical standards in all government interactions.

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Client Relations Specialist

Riyadh, Riyadh Talent Higher

Posted 1 day ago

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Job Description

Our client is looking for a proactive and detail-oriented Client Relations Specialist/Officer to manage their interactions with Saudi government entities and handle all labor, immigration, and legal documentation requirements.

Key Responsibilities:
  • Manage and oversee all government-related tasks, documentation, and correspondence.
  • Process visa applications, Iqama issuance and renewals, exit/re-entry permits, and other labor and immigration formalities.
  • Ensure full compliance with Saudi labor laws and immigration regulations.
  • Handle document legalization, attestations, and liaison with ministries and government authorities on behalf of the company.
  • Assist internal departments with government platforms and regulatory procedures.
Requirements:
  • Saudi national (mandatory as per Saudization requirements)
  • Proven experience in a GRO or government liaison role within Saudi Arabia
  • In-depth knowledge and hands-on experience using key government portals such as: Muqeem, GOSI, Qiwa, Absher
  • Fluent in Arabic; a working knowledge of English is preferred
  • Strong communication, coordination, and organizational skills
Seniority level

Associate

Employment type

Full-time

Job function

Business Consulting and Services

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Investor Relations manager

Riyadh, Riyadh confidential

Posted 1 day ago

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Job Description

Overview

The Investor Relations Manager plays a critical role in any organization, acting as a bridge between the company and its investors. This position is essential for managing and developing relationships with current and potential investors, contributing to enhancing the company's image and increasing trust in it. This role requires strong communication skills and a deep understanding of financial markets, as well as the ability to analyze financial data. The Investor Relations Manager must be capable of providing accurate and reliable information to investors, assisting them in making informed investment decisions.

Responsibilities
  1. Develop effective strategies for communication with investors.
  2. Prepare and evaluate periodic reports on the company's financial performance.
  3. Organize meetings with investors and financial analysts.
  4. Analyze market data and investment trends to assess value propositions.
  5. Respond to investor inquiries and provide necessary support.
  6. Develop marketing materials to enhance the company's image in the market.
  7. Coordinate with internal departments to ensure accurate information is provided to investors.
  8. Monitor and analyze investor feedback and provide recommendations for improving relationships.
  9. Participate in events and conferences to strengthen relationships with investors.
  10. Provide strategic advice to senior management regarding investor relations strategies.
Preferred Candidates
  1. Previous experience in investor relations or finance.
  2. Excellent verbal and written communication skills.
  3. Ability to analyze financial data and interpret it.
  4. Deep understanding of financial markets and economic trends.
  5. Ability to work under pressure and manage time effectively.
  6. Strong negotiation skills and ability to build long-term relationships.
  7. Results-oriented with the ability to achieve set goals.
  8. Proficiency in both Arabic and English.
  9. Strategic thinking and ability to provide innovative solutions.
  10. Ability to work within a team and motivate others.
Skills
  • Financial data analysis skills.
  • Relationship management and networking.
  • Effective communication with investors.
  • Preparation of financial reports and presentations.
  • Deep understanding of financial markets.
  • Negotiation and persuasion skills.
  • Time management and task organization.
  • Critical thinking and problem-solving abilities.

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Marketing & Business Relations

Riyadh, Riyadh Faceki

Posted 2 days ago

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Job Description

Overview

We are looking for a Marketing and Business Relations professional with excellent communication and marketing skills. To work in a fast-paced environment, and make a high volume of online meetings and calls to achieve goals and targets. The job can be stressful and demanding, but also rewarding and offers a high degree of flexibility. The role requires excellent communication and people skills, as well as a strong knowledge of digital marketing tools and techniques.

Job Description

We are looking for a Marketing and Business Relations professional with excellent communication and marketing skills. To work in a fast-paced environment, and make a high volume of online meetings and calls to achieve goals and targets. The job can be stressful and demanding, but also rewarding and offers a high degree of flexibility. The role requires excellent communication and people skills, as well as a strong knowledge of digital marketing tools and techniques.

Responsibilities
  • Presenting solutions through various digital channels, including online meetings, websites, mobile apps, social media sites, blogs, and email newsletters
  • Maintaining relationships with existing clients by providing ongoing support and consultation about new products and services
  • Working with marketing staff to create sales campaigns based on target markets
  • Creating personalized marketing plans for each solution based on their specific target audience and goals
  • Creating new opportunities for growth by identifying new markets and potential customer groups that could benefit from the company's products or services
  • Measuring the effectiveness of marketing campaigns by tracking customer data such as clickthrough rates and conversion rates
  • Recommending changes to existing products or services based on input from customers
  • Resolving any issues that may arise during the process of completing a sale
  • Providing customer service to clients by answering questions about products or services offered
  • Attain growth and hit sales KPIs for the company every month
  • Develop and promote powerful and seminal relations with customers by partnering with them by understanding their wants and needs
  • Produce and execute strategic business plans that imbue the company's client base and ascertain its strong presence
  • Identify emerging markets as well as shifts in the market while being fully up to date on emerging products and the status of competitors
  • Present reports on sales, expenses, and revenue including forecasts to management
  • Accept feedback from clients and attempt to improve sales performance and procedures from that
  • Represent the company in events and roadshows internationally
  • Assist sales employees in generating leads and closing new agreements on the ground
  • Create and implement new sales initiatives, methods, and programs in order to increase revenue
Senior Growth Manager Requirements
  • Bachelors Degree
  • Marketing experience
  • Background in developing sales pitches and processes
  • Ability to clearly articulate business requirements, track ROI, and present success to Senior Executive Management Teams
  • Willing to travel and attend meetings whenever required
  • Strong communication and presentation skills
  • Supper is flexible, social and with a great personality
  • Fast learner with a positive demeanour and willingness to try new things

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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About the latest Employee relations Jobs in Riyadh !

Guest Relations Manager

Riyadh, Riyadh Sofitel

Posted 2 days ago

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Job Description

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

  • Live and project the goal, philosophy, vision, mission and core values of the company.
  • Adheres to company grooming standards at all time.
  • Is a continual source of information, help and assistance to all guests.
  • Prepares the weekly duty rosters.
  • Supervise Guest Relation Officers.
  • Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
  • Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
  • Conduct house tours / site inspection and special room drops for VIP s.
  • Escorts all arriving guests to their respective suites.
  • Escorts external guests to their destination.
  • Escorts departing guests to their means of transport.
  • Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
  • Greet all residence guests personally.
  • Promote Inter-Hotel sales and in-house facilities.
  • Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
  • Completes the departure list for the following day contact VIP guests for any necessary arrangements.
  • Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
  • Ensure ALL members consistently receive all benefits, repeat guests and other VIP s receive special recognition and service
  • Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
  • Prepare compendiums prior to guest arrival and check-info system if necessary.
  • Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
  • Update and maintain efficient guest history system.
  • Prepare requisition and distribution of amenities on a timely basis.
  • Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
  • Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
  • Abides by all policies and procedures.
  • Has full knowledge of Sofitel standards.
  • Performs related duties and special projects assigned by Senior Management.
Qualifications
  • Strong written and verbal communication skills in English and Arabic.
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a multi-cultural team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with guests and patrons
  • Able to exercise good judgment with difficult guests

Qualifications

  • Degree from School for Tourism & Hotel Management

Experience

  • Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level

Desired Candidate Profile

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Front Desk

Keywords

  • Guest Relations Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

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Government Relations Supervisor

Riyadh, Riyadh Hilton Worldwide, Inc.

Posted 2 days ago

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Job Description

Job Description - Government Relations Supervisor (HOT0C0WB)

Job Description

Job Number: HOT0C0WB Work Locations

Conrad Riyadh Laysen Valley Building No 2328 Al Urubah Road 8224 Umm Al Hamam Al Gharbi Dist. Riyadh 12329

Responsible for procurement of visas, renewals, medicals, and other governmental permits and licenses.

What will I be doing?

To coordinate with the business and provide support around all areas of government relations including processing and carrying out all transactions relating to visas, permits, licenses, registration etc that are crucial for the business.

  • Responsible for all applications of visas and cancellations and deal directly with immigration department for visa matters for team members, management and their families.
  • Maintain good relations and visits to the owning company, immigration, health department, ministry of information, traffic police as well as all government departments and ministries.
  • Provide assistance on police and court cases, immigration and labour issues and other related matters.
  • Keep records of passports and visa expiry dates, inform team members in advance of passport expiry dates and extend/renew visas prior to expiry dates.
  • Provide assistance in obtaining visas for travelling key personnel.
Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

  • Ensure the safekeeping of all team members passports.
  • Ensure that all food handlers have occupational health cards and ensure that expiring cards are renewed on time.
  • Maintain and update the police report in the system.
  • Carry out the fire, safety and evacuation procedures as required by the hotel fire policy.
  • Comply with hotel standards in relation to hygiene and personal presentation.
  • Any other tasks assigned by General Manager or Director, Human Resources.
What are we looking for?

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable adjustments.

  • Excellent written and verbal communication skills.
  • Ability to effectively deal with a variety of audience, some of whom will require high levels of patience, tact and diplomacy.
  • Strong computer literacy including knowledge of Windows XP and Microsoft Office Suite of products including Word.
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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Public Relations Coordinator

Riyadh, Riyadh dozan

Posted 2 days ago

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Job Description

Overview

Dozan is seeking a motivated and dynamic Public Relations Coordinator to join our team and directly support our clients. In this role, you will help execute PR activities, craft engaging narratives, and ensure our clients' initiatives are communicated in innovative and impactful ways. You will work closely with Dozan's internal teams to coordinate projects and deliver high-quality outcomes.

Responsibilities
  • Contribute to drafting content and narratives that highlight client initiatives.
  • Support the coordination and execution of client campaigns and activities.
  • Assist in managing day-to-day communication tasks with accuracy and organization.
  • Prepare simple reports and updates on client presence and performance.
  • Collaborate with Dozan's marketing and communications teams to ensure message consistency.
Qualifications
  • Bachelor's degree in Public Relations, Communications, Marketing, or related field.
  • Passion for storytelling, content creation, and digital culture.
  • Strong writing and communication skills in Arabic and English.
  • Ability to manage time effectively and handle multiple tasks.
  • Eagerness to learn and grow within a fast-paced creative environment.
Benefits
  • Work in a creative and collaborative environment that values quality and innovation.
  • Opportunity to serve high-profile clients in culture, events, investment, and tourism sectors.
  • Be part of large-scale, impactful projects connected to national initiatives and seasonal programs.
  • Professional growth through exposure to diverse teams and multidisciplinary expertise.
  • Access to training, mentorship, and continuous learning support.
  • Supportive team culture that encourages new ideas and personal initiative.
  • Competitive compensation with a clear path for career progression.

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