129 Office Support jobs in Riyadh

Back office support Supervisor ( Call Center)

We are looking for an experienced and motivated Back-office Support Supervisor to lead the back-office team at the Absher Call Center. The role is responsible for overseeing all non-voice customer service operations, ensuring timely and accurate handling of service requests, managing team performance, and coordinating with internal departments to maintain service excellence and compliance with client SLAs.

Key Responsibilities:

• Supervise daily back-office operations, including ticket handling, complaint processing, and case follow-up.
• Ensure team adherence to performance KPIs and service quality standards.
• Act as the escalation point for complex or unresolved cases.
• Review and validate daily/weekly reports submitted by the team.
• Liaise with internal departments (e.g., IT, HR, Quality) to resolve operational issues promptly.
• Conduct regular coaching and performance reviews for back-office staff.
• Contribute to process improvement and ensure proper documentation of workflows and updates.
• Support onboarding and training of new back-office agents.

Requirements:

• Bachelor’s degree in information technology, Business Administration, or a related field.
• 3+ years of experience in back-office operations or customer service, including at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Experience with CRM and case management systems.
• Excellent analytical, reporting, and problem-solving capabilities.
• Fluent in Arabic and English (written and verbal).
• Ability to work under pressure and manage multiple priorities.

Customer Service Assistant - Riyadh

My client is a leading UK retailer expanding into the Middle east with a number of new store Openings over Summer 2025

We are seeking customer focused individuals who have an understanding nature and can guide our customers to the right products for their needs

First and foremost, you’ll be in a fun, fast-paced retail role and if you love working for the brand, you could move onwards and upwards in the company. You’ll receive competitive pay and benefits tailored to Saudi Arabia

We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.

You will help our customers, by assisting them with queries, advice and great service.

You will keep our stores looking their best, replenishing stock, handling deliveries, and creatively merchandising new displays, all whilst remaining a friendly face within the store.

We have both full and part time roles available and a variety of shift patterns to suit you

Looking forward to hearing from you!

If you have got retail experience already, all the better.

What is most important though is having plenty of enthusiasm and energy—nothing stands still here, least of all you.

That also means being able to learn the role quickly, even if you haven’t done retail work before but you’re a good listener and great communicator, you will be up to speed in no time and ready to play a valued role in your team.

*To be successful in role, valid security checks must be completed.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

We are a leading Saudi digital transformation company enabling organizations to connect people, processes, and technology seamlessly. Through innovative IT solutions and enterprise systems, MIS Connect empowers businesses to enhance efficiency, collaboration, and security — driving smarter operations and sustainable growth across sectors.

As a Customer Service Specialist at MIS Connect , you will be the first point of contact for our clients, ensuring every interaction reflects our commitment to excellence, efficiency, and customer satisfaction. You will play a vital role in supporting our digital transformation services by addressing inquiries, resolving technical and service-related issues, and guiding clients through our solutions to ensure a seamless and positive experience.

• Handle client inquiries through phone, email, and chat in a professional and timely manner.
• Provide accurate information about MIS Connect’s digital solutions, services, and support policies.
• Resolve client concerns efficiently and elevate technical or service-related issues when necessary.
• Document interactions, issues, and client feedback to support continuous improvement in our processes and service quality.
• Collaborate closely with internal teams — including technical support, project management, and operations — to ensure a seamless and exceptional client experience.

• 2+ years of experience in customer service or client support, preferably within open banking companies.
• Proven ability to deliver excellent service and support in a fast‑paced, technology‑driven environment.
• Strong communication, problem‑solving, and analytical skills.
• Ability to manage multiple tasks, stay organized, and perform well under pressure.
• A proactive team player with a positive attitude and a commitment to continuous improvement.

Mid‑Senior level

Full‑time

• Customer Service
• Business Development
• General Business

Banking and Investment Banking

Get notified about new Customer Service Specialist jobs in Riyadh, Saudi Arabia .

Overview

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) adherence
  • Customer Satisfaction (CSAT) scores
  • Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

Overview

This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´KPIs and deliver a high performance with focus in high quality.

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

• Entry level

• Full-time

• Customer Service

• Technology, Information and Media

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) adherence
  • Customer Satisfaction (CSAT) scores
  • Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting