Arabic Interpreter Positions – Training, Events & Administrative Support (Riyadh Area)

Riyadh, Riyadh TransPerfect

Posted 1 day ago

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Job Description

Overview

We’re looking for skilled Arabic-English interpreters to support technical training sessions, meetings, events, and bilingual administrative tasks in Riyadh.

Responsibilities
  • Training Course Interpreter (As-Needed, Ongoing) : interpret during classroom-based technical courses, translate materials, and ensure clear communication between English and Arabic speakers. Assignments may run daily for 1–5 weeks, up to 8 hours/day. May be asked to assist with instructor communications outside classroom hours.
  • Event & Meeting Interpreter (As-Needed, Hourly) : provide consecutive or simultaneous interpretation for meetings and events, from small private sessions to large group conferences. Note-taking may be required. Translate documents (English-Arabic), and provide short consecutive interpretation as needed to support daily communications between American and Saudi staff.
Requirements
  • High school diploma (KSA or equivalent)
  • Completion of professional interpreter/translator training
  • Bachelors in Arabic language studies
  • 3+ years’ experience in translation or interpretation (consecutive/simultaneous)
  • Full professional proficiency in English (Interpretation & Translation Level 3)
  • Strong written and spoken English & Arabic
  • Understanding of Saudi Arabian and American cultures
  • Familiarity with a broad range of terminology
  • Basic computer skills (Word, Excel, PowerPoint)
  • Eligible for future security clearance
Locations
  • Various technical, government, and professional sites in the Riyadh area
How to apply

Please apply below and include a resume that contains details regarding your experience, education and interpreting/translation certifications.

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Delivery Station Customer Service Associate, Customer Service

Riyadh, Riyadh Amazon

Posted 11 days ago

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Job Description

Description
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
Key job responsibilities
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
Communicating with customers directly in-person, in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
Basic Qualifications
Key job responsibilities
Basic qualifications
High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools
Preferred Qualifications
Preferred qualifications
- Arabic Speaker
- Bachelor Degree or equivalent work- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Customer Service Specialist

Riyadh, Riyadh Gold Apple

Posted 1 day ago

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Job Description

We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry.

The ideal candidate will have a passion for delivering exceptional customer service and the ability to fast solve customers issues.

Responsibilities
  • Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns
  • Assist customers in product selection, providing information about features, pricing, and promotions
  • Process customer orders, returns, and exchanges accurately and efficiently
  • Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers
  • Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers
Requirements
  • Proven experience in a customer service role, preferably in a retail environment
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a busy retail setting
  • Passion for the beauty industry and a willingness to learn about new products and trends
  • Strong problem-solving skills and the ability to remain calm and professional in challenging situations
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
Seniority level
  • Not Applicable
Employment type
  • Full-time
Industry
  • Retail

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Customer Service Representative

Riyadh, Riyadh Keeta

Posted 2 days ago

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Job Description

Overview

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.


At Keeta , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you’re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment — this role is for you!



What You’ll Do

  • Handle customer inquiries & complaints across phone, chat, email, and more

  • Provide clear information about our products & services

  • Support customers with orders (placement, changes, cancellations)

  • Track deliveries & coordinate with teams (Logistics, Sales, Tech/Product)

  • Resolve issues related to delivery, payment, or service

  • Maintain professionalism and represent the Keeta brand in every interaction

  • Share customer feedback to help us improve

  • Join training sessions to stay up to date on products & policies

  • Be flexible to work in shifts (24-hour rotation)



Why Keeta?

Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.


Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.


Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.



What We’re Looking For

  • 0–1 year experience (no experience needed)

  • Fluent in Arabic & English, with excellent communication skills

  • Typing speed: ~40 WPM preferred

  • Strong multitasking, problem-solving, and customer-focused mindset



Apply now or reach out to our talent team to learn more.



Job Details

  • Seniority level: Entry level

  • Employment type: Full-time

  • Job function: Customer Service

  • Industries: Technology, Information and Media and Transportation, Logistics, Supply Chain and Storage

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Customer Service Specialist

Riyadh, Riyadh Confidential

Posted 3 days ago

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Job Description

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services, as well as fulfilling the needs while ensuring an efficient and high-quality customer service.



Areas of Responsibility

  • Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

  • Follows the day-to-day operations related to own job to ensure continuity of work.

  • Addresses all customers’ service needs as per quality standards.

  • Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.

  • Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction

  • Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation

  • Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met



Minimum Qualifications

  • Bachelor’s in Hospitality or equivalent

  • 1-3 years relevant experience.



Seniority level

  • Entry level



Employment type

  • Full-time



Job function

  • Customer Service and Sales



Industries

  • Hospitality and Public Relations and Communications Services

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Customer Service Supervisor

Riyadh, Riyadh NICE ONE | نايس ون

Posted 9 days ago

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Job Description

Role Overview

Join Niceone as a Customer Service Supervisor and be at the forefront of delivering exceptional customer experiences across all our channels. In this leadership role, you will supervise our customer service team, empower staff development, and ensure the highest levels of satisfaction for every customer interaction. As a people-first leader, you will collaborate closely with cross-functional teams and drive continuous improvement in our service operations. This opportunity is perfect for a proactive, solution-oriented professional who thrives in a fast-paced environment and is passionate about fostering an inclusive and positive workplace.

Key Responsibilities – Customer Service Leadership, Team Management & Support Excellence

  • Supervise daily operations of the customer service team across in-store, phone, email, and digital communication channels.
  • Provide coaching, mentoring, and support to team members—promoting a culture of collaboration, accountability, and continuous learning.
  • Monitor and analyze customer service metrics and performance, identifying opportunities to enhance service delivery and achieve KPIs.
  • Handle complex customer inquiries and escalations, ensuring timely, empathetic, and effective resolution aligned with Niceone values.
  • Coordinate with sales, ecommerce, and product teams to relay customer feedback and contribute to improvements in products and processes.
  • Develop and implement standard operating procedures to optimize workflows and consistency of service.
  • Facilitate training sessions and knowledge sharing to ensure product and policy updates are communicated across the team.
  • Support recruitment, onboarding, and performance evaluations for customer service staff.
  • Champion a positive, inclusive, and customer-focused environment that reflects Niceone’s brand and mission.

Key Requirements – Customer Service Experience, Leadership Skills & Communication Excellence

  • Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.
  • Minimum of 2 years of experience in a customer service supervisory or team lead role; retail or ecommerce experience preferred.
  • Proven ability to coach, motivate, and develop team members in a dynamic, high-volume environment.
  • Exceptional verbal and written communication skills in both Arabic and English.
  • Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and empathy.
  • Proficient in the use of customer service software, CRM, and digital productivity tools; experience with reporting and analytics is an advantage.
  • Organized, detail-oriented, and able to manage multiple priorities and deadlines.

Professional Attributes – Inclusive Leader, Solution-Oriented, and Service-Driven

  • Respectful, approachable, and dedicated to empowering diverse team members.
  • Adaptable to new technologies, evolving processes, and business growth.
  • High level of integrity and accountability in all customer, team, and management interactions.
  • Proactive in identifying service gaps and driving continuous improvement initiatives.
  • Committed to upholding Niceone’s reputation for customer excellence and inclusivity.

Career Development – Growth, Learning & Advancement in Customer Service Leadership

  • Comprehensive onboarding and continuous learning on products, systems, and service best practices.
  • Opportunities to lead impactful projects and contribute to operational strategy.
  • Clear advancement pathways to senior customer service, operations, or management roles within Niceone.
  • Recognition, rewards, and ongoing support for outstanding team leadership and customer outcomes.

How To Apply – Lead Outstanding Customer Experiences At Niceone

Are you ready to inspire and elevate customer service standards as a lead at Niceone? We invite you to submit your resume and a cover letter detailing your supervisory experience, leadership style, and passion for service excellence through our online application portal. Become part of a collaborative team where your leadership makes a difference, every day. #J-18808-Ljbffr
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Customer Service Representative

Riyadh, Riyadh Global Blue

Posted 24 days ago

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Job Description

Customer Service Representative

Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR

Key Responsibilities
  1. Communication with customers in written and via phone with defined SLA (response time) and quality standards
  2. Keeping records of customer’s interaction and contacts
  3. Researching required information using internal systems and resources
  4. Communication and coordination with CS Team members, internal departments, and GB offices
  5. Following-up in customer inquiries not immediately resolved
  6. Identifying and escalating priority issues
  7. Recommending process improvements
  8. Duties and responsibilities can be changed after arrangement
  9. Providing customers with correct and complete information
  10. Ensuring maintaining of KPIs and SLAs
  11. Ensuring the contact logging software is correctly used to allow reports and analysis
  12. Maintaining internal rules
Qualifications
  1. Secondary education degree or University degree (Bc/MA)
  2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
  3. Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
  4. PC literate with experience with MS Office
  5. Good communication skills
Key Competencies
  1. Previous experience in Customer Service is an advantage (international environment is a significant advantage)
  2. Customer oriented
  3. Attention to detail and accuracy
  4. Enjoys a fast paced, ever-changing environment
  5. Team player
  6. Good analytical skills, focused on problem solving
  7. Ability to handle stress
  8. Multi-tasking
  9. Experience with Salesforce
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Customer Service Representative

Riyadh, Riyadh GlobalBlue_IT

Posted 24 days ago

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Job Description

Key Responsibilities

  1. Communication with customers in written form and via phone with defined SLA (response time) and quality standards.
  2. Keeping records of customer interactions and contacts.
  3. Researching required information using internal systems and resources.
  4. Communication and coordination with CS Team members, internal departments, and GB offices.
  5. Following up on customer inquiries not immediately resolved.
  6. Identifying and escalating priority issues.
  7. Recommending process improvements.
  8. Providing customers with correct and complete information.
  9. Ensuring maintenance of KPIs and SLAs.
  10. Ensuring the contact logging software is correctly used to allow reports and analysis.
  11. Maintaining internal rules.

Qualifications

  1. Secondary education degree or University degree (Bc/MA).
  2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
  3. Fluent knowledge of a 2nd foreign language (upper-intermediate, both written and spoken).
  4. PC literate with experience in MS Office.
  5. Good communication skills.

Key Competencies

  1. Previous experience in Customer Service is an advantage (international environment is a significant advantage).
  2. Customer-oriented.
  3. Attention to detail and accuracy.
  4. Enjoys a fast-paced, ever-changing environment.
  5. Team player.
  6. Good analytical skills, focused on problem-solving.
  7. Ability to handle stress.
  8. Multi-tasking.
  9. Experience with Salesforce.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Representative
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Customer Service Representative

Riyadh, Riyadh Tetra Pak

Posted 24 days ago

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Job Description

Join to apply for the Customer Service Representative role at Tetra Pak

Join to apply for the Customer Service Representative role at Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

The successful candidate will be based in Arabia area and will report to the Customer Service and Design Director.

What You Will Do

  • Customer care and after-sales services.
  • Be an active member of the accounts team.
  • Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
  • Present results in the quarterly meeting with the customers.
  • Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
  • Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
  • Monitor and drive improvement of the finished goods inventory.
  • Drive digitalization and promote self-service tools.
  • Take special tasks and independent projects (further development of key figures).
  • Drive continuous improvement through common agenda projects in account initiatives.
  • Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations

We believe you have

  • 02 - 03 years of prior work experience in a similar role.
  • Customer-focused mindset and self-driven, proactive, and highly structured individual.
  • Ability to handle multiple tasks while demonstrating time management and prioritize among them.
  • You are fluent in English, both spoken and written. Good working knowledge of MS Office.
  • Strong business communication skills, both written and verbal.
  • Excellent analytical thinking and resilience.
  • Customer focus, objective, and productivity-oriented.
  • Tools: SAP, Microsoft Office, Teams, Power BI and CRM
  • Ability to work independently and under pressure, and keeping an eye on details

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at job posting expires on 02 April 2025 .

If you have any questions about your application, please contact Ayesha Iftikhar .

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Packaging and Containers Manufacturing

Referrals increase your chances of interviewing at Tetra Pak by 2x

Sign in to set job alerts for “Customer Service Representative” roles. Customer Experience Professional - Fresh Graduate - Saudi National Only

Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

Customer Service Associate (role open for Saudi nationals only), CS Operations Customer Experience Principal- Service Provider Account Campus Recruitment Consultant - Supervising Associate Customer Service Operations Manager - Contact Center - Saudi National Customer Service Quality Specialist - Saudi National Executive Assistant to the General Manager - Saudi Arabia Sales Account Manager - Public Sector (Saudi national)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Customer Service Trainer

Riyadh, Riyadh Tabby

Posted today

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Job Description

The Customer Service Trainer will be responsible for developing, delivering, and evaluating training programs designed to improve the skills, knowledge, and performance of customer service representatives. The role requires an individual with excellent communication skills, a strong understanding of customer service processes, and the ability to engage and motivate employees to enhance their performance.

Application Deadline
April 30, 2025
Department
Training and Quality
Employment Type
Full Time
Location
Egypt
Workplace type
Onsite
Reporting To
Janna Arakelian
Key Responsibilities


In your role:

  • Provide ongoing coaching and OJT support to customer service representatives to help them continuously improve their skills, with a focus on communication and cultural competency.
  • Liaise with other support teams or product teams as required to resolve requests issues in a timely manner while ensuring proper documentation, notification, escalation, tracking. The primary responsibilities are focused on floor support.
  • Monitor and evaluate the effectiveness of training programs, and make necessary adjustments to improve outcomes.
  • Become the “go to” person within Training and Quality function for questions and problems around product, process, tools and other Customer queries.
  • Explain the rationale of not only how things are done, but why.
  • Deliver new hire training and refresher training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material.
  • Ensure proper documentation, notification, escalation, tracking and follow up.
  • Analyze and identify root causes of dissatisfaction and recommend solutions to improve overall satisfaction.
  • Share information required for the team to be successful.
  • Provide functional and or technical support.
  • Develop and maintain product knowledge, industry knowledge, and best practices.
  • Collaborate with other departments, including operations and quality assurance, to identify areas for improvement and develop targeted training programs
  • Participate in Quality Calibrations and align and define procedures or standards, since they would have the knowledge of what the right or best way to execute a task would be.
  • Provide recommendations for procedural improvements.

Skills, Knowledge & Expertise

Who you are:

  • You have a bachelor's degree in a related field (e.g. communication, psychology, business)
  • You have 5+ years of experience in customer service, with a proven track record of success
  • You have 5+ years of experience in designing and delivering training programs (both NHT and OJT)
  • You are Fluent in English and Arabic, with a deep understanding of the cultural nuances of the GCC region
  • You have strong communication and facilitation skills, with the ability to effectively communicate in both English and Arabic (for NHT, OJT, Quality Calibrations)
  • You are able to work independently and as part of a team.
  • You have Excellent organizational and time management skills.


Preferred qualifications:

  • Experience with designing digital learning (viz; Authoring tools like Articulate or Captivate).
  • Experience with designing and facilitating virtual and face to face trainings.
  • Knowledge of adult learning principles and instructional methodologies in training and development.
  • Experience with learning management systems (LMS or LXP).
  • Certification in customer service training or related soft skills.


If you meet the requirements and are passionate about helping others develop their skills and succeed in customer service, we encourage you to apply for this exciting opportunity.

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Apply Now

Our Hiring Process

Stage 6:

Final interview @Tabby

Stage 7:

Hired

Stage 1:

Applied

Stage 2:

Review

Stage 3:

HR call @Tabby

Stage 4:

Technical interview @Tabby

Stage 5:

Assessment

Stage 6:

Final interview @Tabby

Stage 7:

Hired

Stage 1:

Applied

Stage 2:

Review

Stage 3:

HR call @Tabby

Stage 4:

Technical interview @Tabby

Stage 5:

Assessment

Stage 6:

Final interview @Tabby

Stage 7:

Hired

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

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