166 Customer Service jobs in Riyadh

Join to apply for the Customer Service Representative role at Tetra Pak

Join to apply for the Customer Service Representative role at Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

The successful candidate will be based in Arabia area and will report to the Customer Service and Design Director.

What You Will Do

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with the customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations
  
  

We believe you have

• 02 - 03 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM
• Ability to work independently and under pressure, and keeping an eye on details
  
  

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements
  
  

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at job posting expires on 02 April 2025 .

If you have any questions about your application, please contact Ayesha Iftikhar .

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Packaging and Containers Manufacturing

Referrals increase your chances of interviewing at Tetra Pak by 2x

Sign in to set job alerts for “Customer Service Representative” roles. Customer Experience Professional - Fresh Graduate - Saudi National Only

Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

Customer Service Associate (role open for Saudi nationals only), CS Operations Customer Experience Principal- Service Provider Account Campus Recruitment Consultant - Supervising Associate Customer Service Operations Manager - Contact Center - Saudi National Customer Service Quality Specialist - Saudi National Executive Assistant to the General Manager - Saudi Arabia Sales Account Manager - Public Sector (Saudi national)

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Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

Skills

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

#J-18808-Ljbffr

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

Skills

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can ExpectAs a **Customer Service Representative**, you will be responsible for providing a high quality of service to all internal and external customers and ensuring that product orders are dispatched efficiently and in a timely manner to achieve customer satisfaction while adhering to company policies and procedures. You will work hybrid from our **Riyadh office** and report to the **Customer Experience Lead**.
- How You'll Create Impact- Receive, prepare and record all order information.
- Process customer orders to ensure accurate information is provided to International Customer Service or entered in SAP
- Monitor open orders daily and make sure they are shipped
- Follow up and release all orders.
- Arrange return requirements from customers with International Customer Service.
- Ensure return credits are processed accurately and in a timely basis.
- Coordinate and manage all relevant Master Data like Customer Ship-to Address, prices, etc. in SAP together with Demand Control and Sales Managers to ensure smooth processing of orders.
- Liaise with marketing, operations and demand control to interpret policy and progress product availability
- Identify customer needs and ensure the company is represented in a business-like manner at all times.
- Prepare the required report to make sure correct visibility is given to management.
- Your BackgroundYou have a Bachelor's degree in business administration or economics or an equivalent qualification and have already gained first experience in sales operations, order management or customer service, preferably in the medical device industry.
- What Makes You Stand Out- You are fluent in Arabic and have a good level of written and spoken English.
- In addition you have a good knowledge of Windows Office software and have ideally already worked with SAP.
- You also bring strong coordination skills and the ability to ensure deadlines are met.
- Furthermore, you have analytical skills to analyze demand/orders and forecast/plan future tasks.
- Finally, you will bring a high level of communication skills with all stakeholders.

EOE/M/F/Vet/Disability

Company Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function

Customer Management – Customer Service Operations

Job Category: Professional

Location: Riyadh, Saudi Arabia

Job Description Summary

Customer Service is a strategic role responsible for overseeing customer data analysis and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement and provide the most effective service to our customers or stakeholders. Responsible for managing J&J customers and serving as the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues.

Key Responsibilities Customer Experience & Service Excellence

• Champion a culture of exceptional customer service, mutual trust, and cross-functional collaboration.
• Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
• Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root‑cause analysis and implementation of corrective actions.
• Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
• Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.

CRM & Data Management

• Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
• Ensure all interactions are logged with a “Right First‑Time” mindset.
• Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
• Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
• Develop and maintain robust data governance and privacy standards.

Project Management & Continuous Improvement

• Lead and support local and regional projects focused on customer experience and process efficiency.
• Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
• Drive adoption of digital solutions and automation to eliminate waste and simplify operations.

Operational Support & Coordination

• Serve as the customer‑facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
• Coordinate order fulfillment, transportation error resolution, and inventory updates.
• Ensure timely placement of replacement part orders and resolution of shipment discrepancies.

Analysis & Reporting

• Analyze customer data and service trends to identify opportunities for improvement and innovation.
• Provide regular reporting on service metrics and project outcomes.
• Support quality measurement and operational accuracy within customer service processes.

Leadership & Collaboration

• Support and mentor team members to drive dedication, operational efficiency, and innovation.
• Foster collaboration across departments to continuously improve E2E customer service processes.

Compliance & Policy Adherence

• Ensure compliance with J&J Business Conduct policies, HCC, SOX regulations, and the J&J Credo.
• Participate actively in compliance meetings and fulfill program requirements with diligence.

Additional Requirements

• Strong analytical and decision‑making skills.
• Excellent stakeholder management and cross‑functional collaboration.
• Willingness to travel as required by the role.
• Maintain sound product knowledge of One MD offerings.

Experience Required

• Education: Relevant Bachelor’s degree, or equivalent combination of education and experience.
• Years of Experience: Must have 4+ years’ experience in Data Management.
• Solid Order‑to‑Invoice knowledge has developed with both End Customers and Distributors.
• Strong understanding of Customer care processes and systems.
• Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred).
• Language: English & Arabic a must.
• Location: Riyadh, Saudi Arabia.
• Relocation availability: No budget available for relocation, willing candidate will have to self‑fund this.

Leadership Behaviors Required

• LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
• CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
• SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
• LEAD: Create an environment where leadership and talent development is top priority.
• DELIVER: Deliver results by inspiring and mobilizing people and teams.

Leadership Profile

• Strong communication & interpersonal skills.
• Strong analytical and problem‑solving skills.

#LI-SP5 #LI-Hybrid

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Join to apply for the Senior Customer Service Representative role at Johnson & Johnson MedTech .

Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

Job Location

Riyadh, Saudi Arabia

Job Description

Customer Service is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders. Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues.

Responsibilities

• Champion a culture of exceptional customer service, mutual trust, and cross-functional collaboration.
• Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
• Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root-cause analysis and implementation of corrective actions.
• Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
• Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
• Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
• Ensure all interactions are logged with a “Right First-Time” mindset.
• Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
• Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
• Develop and maintain robust data governance and privacy standards.
• Lead and support local and regional projects focused on customer experience and process efficiency.
• Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
• Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
• Serve as the customer-facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
• Coordinate order fulfillment, transportation error resolution, and inventory updates.
• Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
• Analyze customer data and service trends to identify opportunities for improvement and innovation.
• Provide regular reporting on service metrics and project outcomes.
• Support quality measurement and operational accuracy within customer service processes.
• Support and mentor team members to drive dedication, operational efficiency, and innovation.
• Foster collaboration across departments to continuously improve E2E customer service processes.
• Ensure compliance with J&J Business Conduct policies, HCC, SOX regulations, and the J&J Credo.
• Participate actively in compliance meetings and fulfill program requirements with diligence.

Additional Requirements

• Strong analytical and decision-making skills.
• Excellent stakeholder management and cross-functional collaboration.
• Willingness to travel as required by the role.
• Maintain sound product knowledge of One MD offerings.

Experience Required

• Education: Relevant Bachelor’s degree, or equivalent combination of education and experience.
• Years of Experience: Must have 4+ years’ experience in Data Management.
• Solid Order-to-Invoice knowledge with both End Customers and Distributors.
• Strong understanding of Customer care processes and systems.
• Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred).
• Language: English & Arabic a must.
• Location: Riyadh, Saudi Arabia.
• Relocation availability: No budget available for relocation, willing candidate will have to self-fund this.

Leadership Behaviors Required

• LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
• CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
• SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
• LEAD: Create an environment where leadership and talent development is top priority.
• DELIVER: Deliver results by inspiring and mobilizing people and teams.

Leadership Profile

• Strong communication & interpersonal skills.
• Strong analytical and problem-solving skills.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .

#J-18808-Ljbffr

Company Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

All Job Posting Locations

Riyadh, Saudi Arabia

Job Description Summary

Customer Service is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders. Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues.

Key Responsibilities

• Customer Experience & Service Excellence
• Champion a culture of exceptional customer service, mutual trust, and cross‑functional collaboration.
• Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
• Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root‑cause analysis and implementation of corrective actions.
• Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
• Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
• CRM & Data Management
• Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
• Ensure all interactions are logged with a “Right First‑Time” mindset.
• Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
• Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
• Develop and maintain robust data governance and privacy standards.
• Project Management & Continuous Improvement
• Lead and support local and regional projects focused on customer experience and process efficiency.
• Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
• Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
• Operational Support & Coordination
• Serve as the customer‑facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
• Coordinate order fulfillment, transportation error resolution, and inventory updates.
• Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
• Analysis & Reporting
• Analyze customer data and service trends to identify opportunities for improvement and innovation.
• Provide regular reporting on service metrics and project outcomes.
• Support quality measurement and operational accuracy within customer service processes.
• Leadership & Collaboration
• Support and mentor team members to drive dedication, operational efficiency, and innovation.
• Foster collaboration across departments to continuously improve E2E customer service processes.
• Compliance & Policy Adherence
• Ensure compliance with J&J Business Conduct policies, HCC, SOX regulations, and the J&J Credo.
• Participate actively in compliance meetings and fulfill program requirements with diligence.

Additional Requirements

• Strong analytical and decision‑making skills.
• Excellent stakeholder management and cross‑functional collaboration.
• Willingness to travel as required by the role.
• Maintain sound product knowledge of One MD offerings.

Experience Required

• Education: Relevant Bachelor’s degree, or equivalent combination of education and experience.
• Years of Experience: Must have 4+ years’ experience in Data Management.
• Solid Order‑to‑Invoice knowledge has developed with both End Customers and Distributors.
• Strong understanding of Customer care processes and systems.
• Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred).
• Language: English & Arabic a must.
• Location: Riyadh, Saudi Arabia.
• Relocation availability: No budget available for relocation, willing candidate will have to self‑fund this.

Leadership Behaviors Required

• LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
• CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
• SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
• LEAD: Create an environment where leadership and talent development is top priority.
• DELIVER: Deliver results by inspiring and mobilizing people and teams.

Leadership Profile

• Strong communication & interpersonal skills.
• Strong analytical and problem‑solving skills.

#J-18808-Ljbffr

Company Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .

Job Function

Customer Management

Job Sub Function

Customer Service Operations

Job Category

Professional

All Job Posting Locations

Riyadh, Saudi Arabia

Job Description Summary

Customer Service is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders. Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues.

Key Responsibilities

• Customer Experience & Service Excellence
• Champion a culture of exceptional customer service, mutual trust, and cross functional collaboration.
• Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
• Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root cause analysis and implementation of corrective actions.
• Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
• Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
• CRM & Data Management
• Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
• Ensure all interactions are logged with a "Right First Time" mindset.
• Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
• Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
• Develop and maintain robust data governance and privacy standards.
• Project Management & Continuous Improvement
• Lead and support local and regional projects focused on customer experience and process efficiency.
• Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
• Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
• Operational Support & Coordination
• Serve as the customer facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
• Coordinate order fulfillment, transportation error resolution, and inventory updates.
• Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
• Analysis & Reporting
• Analyze customer data and service trends to identify opportunities for improvement and innovation.
• Provide regular reporting on service metrics and project outcomes.
• Support quality measurement and operational accuracy within customer service processes.
• Leadership & Collaboration
• Support and mentor team members to drive dedication, operational efficiency, and innovation.
• Foster collaboration across departments to continuously improve E2E customer service processes.
• Compliance & Policy Adherence
• Ensure compliance with J&J Business Conduct policies, HCC, SOX regulations, and the J&J Credo.
• Participate actively in compliance meetings and fulfill program requirements with diligence.

Additional Requirements

• Strong analytical and decision making skills.
• Excellent stakeholder management and cross functional collaboration.
• Willingness to travel as required by the role.
• Maintain sound product knowledge of One MD offerings.

Experience Required

• Education: Relevant Bachelor's degree, or equivalent combination of education and experience.
• Years of Experience: Must have 4+ years' experience in Data Management.
• Solid Order to Invoice knowledge has developed with both End Customers and Distributors.
• Strong understanding of Customer care processes and systems.
• Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset.
• Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred).
• Language: English & Arabic a must.
• Location: Riyadh, Saudi Arabia.
• Relocation availability: No budget available for relocation, willing candidate will have to self fund this.

Leadership Behaviors Required

• LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
• CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
• SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
• LEAD: Create an environment where leadership and talent development is top priority.
• DELIVER: Deliver results by inspiring and mobilizing people and teams.

Leadership Profile

• Strong communication & interpersonal skills.
• Strong analytical and problem solving skills.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Function:**
Customer Management
**Job Sub** **Function:**
Customer Service Operations
**Job Category:**
Professional
**All Job Posting Locations:**
Riyadh, Saudi Arabia
**Job Description:**
**Summary of the job:**
Customer Service is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders. Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues
**Key Responsibilities**
1. Customer Experience & Service Excellence
+ Champion a culture of exceptional customer service, mutual trust, and cross-functional collaboration.
+ Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
+ Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root-cause analysis and implementation of corrective actions.
+ Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
+ Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
2. CRM & Data Management
+ Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
+ Ensure all interactions are logged with a "Right First-Time" mindset.
+ Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
+ Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
+ Develop and maintain robust data governance and privacy standards.
3. Project Management & Continuous Improvement
+ Lead and support local and regional projects focused on customer experience and process efficiency.
+ Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
+ Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
4. Operational Support & Coordination
+ Serve as the customer-facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
+ Coordinate order fulfillment, transportation error resolution, and inventory updates.
+ Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
5. Analysis & Reporting
+ Analyze customer data and service trends to identify opportunities for improvement and innovation.
+ Provide regular reporting on service metrics and project outcomes.
+ Support quality measurement and operational accuracy within customer service processes.
6. Leadership & Collaboration
+ Support and mentor team members to drive dedication, operational efficiency, and innovation.
+ Foster collaboration across departments to continuously improve E2E customer service processes.
7. Compliance & Policy Adherence
+ Ensure compliance with J&J Business Conduct policies, HCC, SOX regulations, and the J&J Credo.
+ Participate actively in compliance meetings and fulfill program requirements with diligence.
Additional Requirements:
+ Strong analytical and decision-making skills.
+ Excellent stakeholder management and cross-functional collaboration.
+ Willingness to travel as required by the role.
+ Maintain sound product knowledge of One MD offerings
**Experience Required**
+ Education: Relevant Bachelor's degree, or equivalent combination of education and experience
+ Years of Experience: Must have 4+ years' experience in Data Management
+ Solid Order-to-Invoice knowledge has developed with both End Customers and Distributors.
+ Strong understanding of Customer care processes and systems
+ Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset
+ Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
+ Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred)
+ Language: English & Arabic a must
+ Location: Riyadh, Saudi Arabia
+ Relocation availability: No budget available for relocation, willing candidate will have to self-fund this.
**Leadership Behaviors Required**
+ **LIVE OUR CREDO:** Demonstrate and inspire the behaviors that reinforce Our Credo.
+ **CONNECT:** Develop deep insights into the needs of our patients, customers, markets and communities.
+ **SHAPE:** Drive innovation; anticipate and shape industry and market changes to advance health care globally.
+ **LEAD:** Create an environment where leadership and talent development is top priority.
+ **DELIVER** : Deliver results by inspiring and mobilizing people and teams.
**Leadership Profile**
+ Strong communication & interpersonal skills
+ Strong analytical and problem-solving skills
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at  
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