107 Customer Service jobs in Riyadh

Customer Service Representative

Riyadh, Riyadh Keeta

Posted 2 days ago

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Job Description

Overview

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.


At Keeta , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you’re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment — this role is for you!



What You’ll Do

  • Handle customer inquiries & complaints across phone, chat, email, and more

  • Provide clear information about our products & services

  • Support customers with orders (placement, changes, cancellations)

  • Track deliveries & coordinate with teams (Logistics, Sales, Tech/Product)

  • Resolve issues related to delivery, payment, or service

  • Maintain professionalism and represent the Keeta brand in every interaction

  • Share customer feedback to help us improve

  • Join training sessions to stay up to date on products & policies

  • Be flexible to work in shifts (24-hour rotation)



Why Keeta?

Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.


Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.


Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.



What We’re Looking For

  • 0–1 year experience (no experience needed)

  • Fluent in Arabic & English, with excellent communication skills

  • Typing speed: ~40 WPM preferred

  • Strong multitasking, problem-solving, and customer-focused mindset



Apply now or reach out to our talent team to learn more.



Job Details

  • Seniority level: Entry level

  • Employment type: Full-time

  • Job function: Customer Service

  • Industries: Technology, Information and Media and Transportation, Logistics, Supply Chain and Storage

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Customer Service Representative

Riyadh, Riyadh Global Blue

Posted 24 days ago

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Job Description

Customer Service Representative

Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR

Key Responsibilities
  1. Communication with customers in written and via phone with defined SLA (response time) and quality standards
  2. Keeping records of customer’s interaction and contacts
  3. Researching required information using internal systems and resources
  4. Communication and coordination with CS Team members, internal departments, and GB offices
  5. Following-up in customer inquiries not immediately resolved
  6. Identifying and escalating priority issues
  7. Recommending process improvements
  8. Duties and responsibilities can be changed after arrangement
  9. Providing customers with correct and complete information
  10. Ensuring maintaining of KPIs and SLAs
  11. Ensuring the contact logging software is correctly used to allow reports and analysis
  12. Maintaining internal rules
Qualifications
  1. Secondary education degree or University degree (Bc/MA)
  2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
  3. Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
  4. PC literate with experience with MS Office
  5. Good communication skills
Key Competencies
  1. Previous experience in Customer Service is an advantage (international environment is a significant advantage)
  2. Customer oriented
  3. Attention to detail and accuracy
  4. Enjoys a fast paced, ever-changing environment
  5. Team player
  6. Good analytical skills, focused on problem solving
  7. Ability to handle stress
  8. Multi-tasking
  9. Experience with Salesforce
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Customer Service Representative

Riyadh, Riyadh GlobalBlue_IT

Posted 24 days ago

Job Viewed

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Job Description

Key Responsibilities

  1. Communication with customers in written form and via phone with defined SLA (response time) and quality standards.
  2. Keeping records of customer interactions and contacts.
  3. Researching required information using internal systems and resources.
  4. Communication and coordination with CS Team members, internal departments, and GB offices.
  5. Following up on customer inquiries not immediately resolved.
  6. Identifying and escalating priority issues.
  7. Recommending process improvements.
  8. Providing customers with correct and complete information.
  9. Ensuring maintenance of KPIs and SLAs.
  10. Ensuring the contact logging software is correctly used to allow reports and analysis.
  11. Maintaining internal rules.

Qualifications

  1. Secondary education degree or University degree (Bc/MA).
  2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
  3. Fluent knowledge of a 2nd foreign language (upper-intermediate, both written and spoken).
  4. PC literate with experience in MS Office.
  5. Good communication skills.

Key Competencies

  1. Previous experience in Customer Service is an advantage (international environment is a significant advantage).
  2. Customer-oriented.
  3. Attention to detail and accuracy.
  4. Enjoys a fast-paced, ever-changing environment.
  5. Team player.
  6. Good analytical skills, focused on problem-solving.
  7. Ability to handle stress.
  8. Multi-tasking.
  9. Experience with Salesforce.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Service Representative
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Customer Service Representative

Riyadh, Riyadh Tetra Pak

Posted 24 days ago

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Job Description

Join to apply for the Customer Service Representative role at Tetra Pak

Join to apply for the Customer Service Representative role at Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

The successful candidate will be based in Arabia area and will report to the Customer Service and Design Director.

What You Will Do

  • Customer care and after-sales services.
  • Be an active member of the accounts team.
  • Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
  • Present results in the quarterly meeting with the customers.
  • Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
  • Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
  • Monitor and drive improvement of the finished goods inventory.
  • Drive digitalization and promote self-service tools.
  • Take special tasks and independent projects (further development of key figures).
  • Drive continuous improvement through common agenda projects in account initiatives.
  • Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations

We believe you have

  • 02 - 03 years of prior work experience in a similar role.
  • Customer-focused mindset and self-driven, proactive, and highly structured individual.
  • Ability to handle multiple tasks while demonstrating time management and prioritize among them.
  • You are fluent in English, both spoken and written. Good working knowledge of MS Office.
  • Strong business communication skills, both written and verbal.
  • Excellent analytical thinking and resilience.
  • Customer focus, objective, and productivity-oriented.
  • Tools: SAP, Microsoft Office, Teams, Power BI and CRM
  • Ability to work independently and under pressure, and keeping an eye on details

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at job posting expires on 02 April 2025 .

If you have any questions about your application, please contact Ayesha Iftikhar .

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Packaging and Containers Manufacturing

Referrals increase your chances of interviewing at Tetra Pak by 2x

Sign in to set job alerts for “Customer Service Representative” roles. Customer Experience Professional - Fresh Graduate - Saudi National Only

Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

Customer Service Associate (role open for Saudi nationals only), CS Operations Customer Experience Principal- Service Provider Account Campus Recruitment Consultant - Supervising Associate Customer Service Operations Manager - Contact Center - Saudi National Customer Service Quality Specialist - Saudi National Executive Assistant to the General Manager - Saudi Arabia Sales Account Manager - Public Sector (Saudi national)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Customer Service Representative

Riyadh, Riyadh Keeta

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.


At Keeta , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you're passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment - this role is for you!



What You'll Do

  • Handle customer inquiries & complaints across phone, chat, email, and more

  • Provide clear information about our products & services

  • Support customers with orders (placement, changes, cancellations)

  • Track deliveries & coordinate with teams (Logistics, Sales, Tech/Product)

  • Resolve issues related to delivery, payment, or service

  • Maintain professionalism and represent the Keeta brand in every interaction

  • Share customer feedback to help us improve

  • Join training sessions to stay up to date on products & policies

  • Be flexible to work in shifts (24-hour rotation)



Why Keeta?

Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.


Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.


Global Impact: Join a company that's transforming the way people enjoy food, impacting communities around the world.



What We're Looking For

  • 0-1 year experience (no experience needed)

  • Fluent in Arabic & English, with excellent communication skills

  • Typing speed: 40 WPM preferred

  • Strong multitasking, problem-solving, and customer-focused mindset



Apply now or reach out to our talent team to learn more.



Job Details

  • Seniority level: Entry level

  • Employment type: Full-time

  • Job function: Customer Service

  • Industries: Technology, Information and Media and Transportation, Logistics, Supply Chain and Storage

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative - Saudi National

Riyadh, Riyadh Koala

Posted 24 days ago

Job Viewed

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Job Description

Join us in redefining customer experience at Tabby!

As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role—it’s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Department
Customer Support Ops
Employment Type
Full Time
Location
KSA
Workplace type
Onsite
Compensation
ر.س6,000 - ر.س7,500 / month
Key Responsibilities

  • Engage with customers via chat and phone, providing prompt and effective solutions.
  • Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
  • Champion customer service excellence, ensuring policies and procedures align with company objectives.
  • Analyze customer queries, identifying patterns and opportunities for service optimization.
  • Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements

  • Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
  • Postgraduate degree in math, business, marketing, or finance (preferred).
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Exceptional communication and interpersonal skills, with a high level of self-awareness.
  • Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
  • Team player mindset, with the ability to build and maintain strong relationships across teams.
  • Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?

  • Be part of an industry-leading fintech company redefining customer experience.
  • Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
  • Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
  • Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.


If you're ready to set new benchmarks in customer experience, we want you on our team!

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Apply Now

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Register Your Interest

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Customer Service Representative - Saudi National

Riyadh, Riyadh Koala

Posted 13 days ago

Job Viewed

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Job Description

Join us in redefining customer experience at Tabby! As a Customer Experience Representative, you'll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role-it's an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services. Department Customer Support Ops Employment Type Full Time Location KSA Workplace type Onsite Compensation ر.س6,000 - ر.س7,500 / month Key Responsibilities
  • Engage with customers via chat and phone, providing prompt and effective solutions.
  • Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
  • Champion customer service excellence, ensuring policies and procedures align with company objectives.
  • Analyze customer queries, identifying patterns and opportunities for service optimization.
  • Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
Skills, Qualifications & Requirements
  • Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
  • Postgraduate degree in math, business, marketing, or finance (preferred).
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Exceptional communication and interpersonal skills, with a high level of self-awareness.
  • Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
  • Team player mindset, with the ability to build and maintain strong relationships across teams.
  • Resilience under pressure, with a proactive approach to challenges.
Why Join Tabby?
  • Be part of an industry-leading fintech company redefining customer experience.
  • Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
  • Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
  • Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.


If you're ready to set new benchmarks in customer experience, we want you on our team!

About Tabby Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors. Apply Now

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Register Your Interest
This advertiser has chosen not to accept applicants from your region.
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About the latest Customer service Jobs in Riyadh !

Delivery Station Customer Service Associate, Customer Service

Riyadh, Riyadh Amazon

Posted 11 days ago

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Job Description

Description
At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
Key job responsibilities
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:
Communicating with customers directly in-person, in addition to communicating via phone and email
Empathizing with and prioritizing customer needs
Upholding company values and respecting every customer
Resolving issues and setting appropriate expectations with customers
Clearly understanding and responding appropriately to the issues that customers present
Consistently composing grammatically correct, concise, and accurate written responses to customer issues
Approaching problems logically and with good judgment to ensure the appropriate customer outcome
Making quick and effective decisions on behalf of the customer
Working a flexible Full-Time (40+ hours per week) schedule
Performing the following tasks, with or without reasonable accommodation
Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
Work in an environment where the temperature may vary due to outside weather conditions and is not controlled
Basic Qualifications
Key job responsibilities
Basic qualifications
High School or equivalent diploma
Previous experience in Customer Service
Ability to effectively prioritize work time to ensure efficiency
Experience with Windows Operating Systems and Microsoft Outlook
Familiarity with multiple web browsers, data base searching and instant messenger tools
Preferred Qualifications
Preferred qualifications
- Arabic Speaker
- Bachelor Degree or equivalent work- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Customer Service Specialist

Riyadh, Riyadh Gold Apple

Posted 1 day ago

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Job Description

We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry.

The ideal candidate will have a passion for delivering exceptional customer service and the ability to fast solve customers issues.

Responsibilities
  • Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns
  • Assist customers in product selection, providing information about features, pricing, and promotions
  • Process customer orders, returns, and exchanges accurately and efficiently
  • Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers
  • Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers
Requirements
  • Proven experience in a customer service role, preferably in a retail environment
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a busy retail setting
  • Passion for the beauty industry and a willingness to learn about new products and trends
  • Strong problem-solving skills and the ability to remain calm and professional in challenging situations
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays
Seniority level
  • Not Applicable
Employment type
  • Full-time
Industry
  • Retail

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Customer Service Specialist

Riyadh, Riyadh Confidential

Posted 3 days ago

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Job Description

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services, as well as fulfilling the needs while ensuring an efficient and high-quality customer service.



Areas of Responsibility

  • Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

  • Follows the day-to-day operations related to own job to ensure continuity of work.

  • Addresses all customers’ service needs as per quality standards.

  • Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.

  • Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction

  • Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation

  • Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met



Minimum Qualifications

  • Bachelor’s in Hospitality or equivalent

  • 1-3 years relevant experience.



Seniority level

  • Entry level



Employment type

  • Full-time



Job function

  • Customer Service and Sales



Industries

  • Hospitality and Public Relations and Communications Services

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