794 Office Support jobs in Saudi Arabia

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Position Overview:

We are seeking a detail-oriented and analytical Financial Analyst to work closely with our CEO, providing strategic financial insights and decision support. The ideal candidate will be experienced in financial modeling, budgeting, forecasting, and reporting, with a strong understanding of business dynamics. This role requires a sharp thinker with consultancy experience, fluent in both Arabic and English, and skilled in preparing high-quality reports and presentations to guide executive decision-making.

Key Responsibilities:

• Collaborate directly with the CEO to support financial planning, business modeling, and strategic initiatives.
• Analyze financial data to evaluate company performance, identify trends, risks, and opportunities, and support investment or cost-optimization decisions.
• Prepare detailed financial reports, dashboards, and high-impact presentations in both Arabic and English.
• Conduct financial forecasting, variance analysis, and budget tracking to ensure alignment with business goals.
• Support the development of pitch decks, investor reports, and executive summaries with strong financial narratives.
• Conduct market and competitor analysis with a focus on financial performance and industry benchmarks.
• Assist in defining KPIs, business objectives, and building financial roadmaps aligned with strategic plans.
• Act as a liaison between the CEO and finance, operations, and other departments to ensure data-driven alignment.

• Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or professional certification is a plus).
• Minimum of 3 years of experience in financial analysis, preferably within consultancy or strategic roles.
• Strong analytical and quantitative skills with the ability to interpret complex financial data.
• Proficiency in financial modeling and advanced Excel/Google Sheets; experience with budgeting and forecasting tools.
• Excellent verbal and written communication skills in both Arabic and English.
• High proficiency in Google Workspace (Docs, Slides, Sheets) for creating professional presentations and reports.
• Strong organizational skills and ability to manage multiple priorities under tight deadlines.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Position Overview:

We are seeking a detail-oriented and analytical Financial Analyst to work closely with our CEO, providing strategic financial insights and decision support. The ideal candidate will be experienced in financial modeling, budgeting, forecasting, and reporting, with a strong understanding of business dynamics. This role requires a sharp thinker with consultancy experience, fluent in both Arabic and English, and skilled in preparing high-quality reports and presentations to guide executive decision-making.

Key Responsibilities:

• Collaborate directly with the CEO to support financial planning, business modeling, and strategic initiatives.
• Analyze financial data to evaluate company performance, identify trends, risks, and opportunities, and support investment or cost-optimization decisions.
• Prepare detailed financial reports, dashboards, and high-impact presentations in both Arabic and English.
• Conduct financial forecasting, variance analysis, and budget tracking to ensure alignment with business goals.
• Support the development of pitch decks, investor reports, and executive summaries with strong financial narratives.
• Conduct market and competitor analysis with a focus on financial performance and industry benchmarks.
• Assist in defining KPIs, business objectives, and building financial roadmaps aligned with strategic plans.
• Act as a liaison between the CEO and finance, operations, and other departments to ensure data-driven alignment.

• Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or professional certification is a plus).
• Minimum of 3 years of experience in financial analysis, preferably within consultancy or strategic roles.
• Strong analytical and quantitative skills with the ability to interpret complex financial data.
• Proficiency in financial modeling and advanced Excel/Google Sheets; experience with budgeting and forecasting tools.
• Excellent verbal and written communication skills in both Arabic and English.
• High proficiency in Google Workspace (Docs, Slides, Sheets) for creating professional presentations and reports.
• Strong organizational skills and ability to manage multiple priorities under tight deadlines.

Role Overview:

As part of Cisco's Customer Experience (CX) organization, this role supports the
Cisco Managed Services (CMS)
team, which delivers high-impact lifecycle services to Cisco's top-tier clients. The CMS team plays a pivotal role in enabling security outcomes through advisory, integration, and managed services—leveraging Cisco's industry-leading security portfolio.

The L1 Front Office Engineer will be the first point of contact for technical support, ensuring timely and effective resolution of incidents across multiple domains including Network, Data Center, Security, and Voice.

Key Responsibilities:

• Serve as the initial technical support interface for incident management across various technology domains.
• Perform first-level troubleshooting and escalate complex issues to second and third-level support teams as needed.
• Manage and document support tickets, ensuring accurate tracking of actions and resolutions.
• Collaborate with a diverse, global team to maintain service excellence and customer satisfaction.

Qualifications:

• Strong verbal and written communication skills.
• Solid analytical and technical problem-solving abilities.
• Ability to work effectively in a multicultural and geographically distributed team.
• Flexibility to work in late afternoon and evening shifts as required.

Back office support Supervisor ( Call Center)

We are looking for an experienced and motivated Back-office Support Supervisor to lead the back-office team at the Absher Call Center. The role is responsible for overseeing all non-voice customer service operations, ensuring timely and accurate handling of service requests, managing team performance, and coordinating with internal departments to maintain service excellence and compliance with client SLAs.

Key Responsibilities:

• Supervise daily back-office operations, including ticket handling, complaint processing, and case follow-up.
• Ensure team adherence to performance KPIs and service quality standards.
• Act as the escalation point for complex or unresolved cases.
• Review and validate daily/weekly reports submitted by the team.
• Liaise with internal departments (e.g., IT, HR, Quality) to resolve operational issues promptly.
• Conduct regular coaching and performance reviews for back-office staff.
• Contribute to process improvement and ensure proper documentation of workflows and updates.
• Support onboarding and training of new back-office agents.

Requirements:

• Bachelor’s degree in information technology, Business Administration, or a related field.
• 3+ years of experience in back-office operations or customer service, including at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Experience with CRM and case management systems.
• Excellent analytical, reporting, and problem-solving capabilities.
• Fluent in Arabic and English (written and verbal).
• Ability to work under pressure and manage multiple priorities.

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.