33 Administrative Roles jobs in Riyadh
Office & Administration Manager
Posted today
Job Viewed
Job Description
Overview
About Us
Founded in 1983, BTG Pactual is now the largest investment bank in Latin America. We are undergoing a digitization and expansion process across various fronts. Our entrepreneurial mindset emphasizes empathy for our clients and delivering swift, autonomous, and bureaucracy-free solutions. We serve clients from offices in Brazil, Chile, Colombia, Peru, Mexico, Argentina, the United States, United Kingdom, Portugal, Spain, Luxembourg, and Saudi Arabia. For more information visit
BTG Pactual is seeking to hire an Office & Administration Manager based in Riyadh, Saudi Arabia . The successful candidate will be responsible for administration, office management and executive assistance.
Responsibilities- Administrative: Government Relations: Oversee and manage the company’s accounts with regulatory bodies, including the Ministry of Commerce, Ministry of Investment, Ministry of Human Resources, Zakat & Tax Authority, and other relevant authorities.
- Executive Support: Provide executive assistance, including managing tasks, maintaining a contacts database, handling communications (emails, calls), and performing follow-ups on critical tasks.
- Calendar and Meeting Management: Coordinate diaries and calendars, arrange meetings, schedule conference calls, and ensure efficient time management for executives.
- Office Management: Workspace Coordination: Maintain the office floor plan and coordinate office moves in collaboration with IT (including desk allocation, security passes, and setup).
- Reception Oversight: Support reception staff by managing schedules, approving holiday requests, and handling absences.
- Office Maintenance & Safety: Oversee office maintenance, manage first aid, fire safety, and health and safety compliance. Arrange necessary maintenance services and liaise with external cleaning companies to ensure a well-maintained office environment.
- Vendor & Expense Management: Maintain relationships with office vendors, review service costs, verify invoices, and manage operational expenses and bookkeeping.
- Logistics: Travel Arrangements: Coordinate travel bookings and logistics for executives, working closely with the designated travel agency.
- Event Coordination: Arrange and manage company events, including executive dinners and other hosted functions.
- Expense Management: Submit and track travel expenses and claims on behalf of executives.
- Bilingual: Fluent in both English and Arabic.
- Education: Bachelor’s degree or Diploma in a relevant field.
- Experience: Robust experience in a similar role.
- Self-Motivation: Proactive and self-driven approach to office management.
- Multitasking & Prioritization: Ability to manage multiple tasks and prioritize effectively under pressure.
- Attention to Detail: Strong focus on accuracy and detail in all tasks.
- Organized & Methodical: Highly organized with a structured and systematic approach to work.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively across all levels.
- IT Proficiency: Strong proficiency in office software and IT systems.
- Organizational Skills: Exceptional ability to organize tasks, schedules, and resources efficiently.
- Management Skills: Strong leadership and team management skills to oversee office staff and operations.
BTG Pactual is a global financial institution that retains the culture, pace and agility of a young company. As an expanding firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow, including:
- Professional, international working environment
- Challenging, rewarding career
- Collaborative environment
- Competitive compensation package, including performance-based annual bonus
- 25 working days vacation
- Health Insurance
BTG Pactual is dedicated to promoting an inclusive culture and does not discriminate based on race, colour, religion, gender identity, sexual orientation, nationality, disability, or age, reinforcing our commitment to diversity.
By submitting this application, I agree to share the information above. Your information will only be used to evaluate the application process and talent database for BTG Pactual and its subsidiaries in accordance with our privacy policy.
#J-18808-LjbffrOffice & Administration Manager Riyadh
Posted 17 days ago
Job Viewed
Job Description
About us
Founded in 1983, BTG Pactual is now the largest investment bank in Latin America. We're committed to a future where investing is dynamic and straightforward, which is why we're undergoing a digitization and expansion process across various fronts. Our entrepreneurial mindset allows us to empathize with our clients and understand their challenges, leading to swift, autonomous, and bureaucracy-free solutions. Renowned for our excellence, flexibility, and versatility, we serve clients from our offices in Brazil, Chile, Colombia, Peru, Mexico, Argentina, the United States, United Kingdom, Portugal, Spain, Luxembourg, and Saudi Arabia. For more information visit
The role
BTG Pactual is seeking to hire an Office & Administration Manager based in Riyad (Saudi Arabia) .
The successful candidate will be responsible for administration, office management, and executive assistance.
Responsibilities
Administrative:
- Government Relations: Oversee and manage the company’s accounts with regulatory bodies, including the Ministry of Commerce, Ministry of Investment, Ministry of Human Resources, Zakat & Tax Authority, and other relevant authorities.
- Executive Support: Provide executive assistance, including managing tasks, maintaining a contacts database, handling communications (emails, calls), and performing follow-ups on critical tasks.
- Calendar and Meeting Management: Coordinate diaries and calendars, arrange meetings, schedule conference calls, and ensure efficient time management for executives.
Office Management:
- Workspace Coordination: Maintain the office floor plan and coordinate office moves in collaboration with IT (including desk allocation, security passes, and setup).
- Reception Oversight: Support reception staff by managing schedules, approving holiday requests, and handling absences.
- Office Maintenance & Safety: Oversee office maintenance, manage first aid, fire safety, and health and safety compliance. Arrange necessary maintenance services and liaise with external cleaning companies to ensure a well-maintained office environment.
- Vendor & Expense Management: Maintain relationships with office vendors, review service costs, verify invoices, and manage operational expenses and bookkeeping.
Logistics:
- Travel Arrangements: Coordinate travel bookings and logistics for executives, working closely with the designated travel agency.
- Event Coordination: Arrange and manage company events, including executive dinners and other hosted functions.
- Expense Management: Submit and track travel expenses and claims on behalf of executives.
Skills & Experience
- Bilingual: Fluent in both English and Arabic.
- Education: Bachelor's degree or Diploma in a relevant field.
- Experience: Robust experience in a similar role.
- Self-Motivation: Proactive and self-driven approach to office management.
- Multitasking & Prioritization: Ability to manage multiple tasks and prioritize effectively under pressure.
- Attention to Detail: Strong focus on accuracy and detail in all tasks.
- Organized & Methodical: Highly organized with a structured and systematic approach to work.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively across all levels.
- IT Proficiency: Strong proficiency in office software and IT systems.
- Organizational Skills: Exceptional ability to organize tasks, schedules, and resources efficiently.
- Management Skills: Strong leadership and team management skills to oversee office staff and operations.
Our offer
BTG Pactual is a global financial institution that retains the culture, pace, and agility of a young company. As an expanding firm, we are committed to attracting, developing, and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow including:
- Professional, international working environment
- Challenging, rewarding career
- Collaborative environment
- Competitive compensation package, including performance-based annual bonus
- 25 working days vacation
- Health Insurance
BTG Pactual is dedicated to promoting an inclusive culture and does not discriminate based on race, colour, religion, gender identity, sexual orientation, nationality, disability, or age, reinforcing our commitment to diversity.
#J-18808-LjbffrOffice & Administration Manager Riyadh
Posted today
Job Viewed
Job Description
About us
Founded in 1983, BTG Pactual is now the largest investment bank in Latin America. We're committed to a future where investing is dynamic and straightforward, which is why we're undergoing a digitization and expansion process across various fronts. Our entrepreneurial mindset allows us to empathize with our clients and understand their challenges, leading to swift, autonomous, and bureaucracy-free solutions. Renowned for our excellence, flexibility, and versatility, we serve clients from our offices in Brazil, Chile, Colombia, Peru, Mexico, Argentina, the United States, United Kingdom, Portugal, Spain, Luxembourg, and Saudi Arabia. For more information visit
The role
BTG Pactual is seeking to hire an Office & Administration Manager based in Riyad (Saudi Arabia) .
The successful candidate will be responsible for administration, office management, and executive assistance.
Responsibilities
Administrative:
- Government Relations: Oversee and manage the company’s accounts with regulatory bodies, including the Ministry of Commerce, Ministry of Investment, Ministry of Human Resources, Zakat & Tax Authority, and other relevant authorities.
- Executive Support: Provide executive assistance, including managing tasks, maintaining a contacts database, handling communications (emails, calls), and performing follow-ups on critical tasks.
- Calendar and Meeting Management: Coordinate diaries and calendars, arrange meetings, schedule conference calls, and ensure efficient time management for executives.
Office Management:
- Workspace Coordination: Maintain the office floor plan and coordinate office moves in collaboration with IT (including desk allocation, security passes, and setup).
- Reception Oversight: Support reception staff by managing schedules, approving holiday requests, and handling absences.
- Office Maintenance & Safety: Oversee office maintenance, manage first aid, fire safety, and health and safety compliance. Arrange necessary maintenance services and liaise with external cleaning companies to ensure a well-maintained office environment.
- Vendor & Expense Management: Maintain relationships with office vendors, review service costs, verify invoices, and manage operational expenses and bookkeeping.
Logistics:
- Travel Arrangements: Coordinate travel bookings and logistics for executives, working closely with the designated travel agency.
- Event Coordination: Arrange and manage company events, including executive dinners and other hosted functions.
- Expense Management: Submit and track travel expenses and claims on behalf of executives.
Skills & Experience
- Bilingual: Fluent in both English and Arabic.
- Education: Bachelor's degree or Diploma in a relevant field.
- Experience: Robust experience in a similar role.
- Self-Motivation: Proactive and self-driven approach to office management.
- Multitasking & Prioritization: Ability to manage multiple tasks and prioritize effectively under pressure.
- Attention to Detail: Strong focus on accuracy and detail in all tasks.
- Organized & Methodical: Highly organized with a structured and systematic approach to work.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively across all levels.
- IT Proficiency: Strong proficiency in office software and IT systems.
- Organizational Skills: Exceptional ability to organize tasks, schedules, and resources efficiently.
- Management Skills: Strong leadership and team management skills to oversee office staff and operations.
Our offer
BTG Pactual is a global financial institution that retains the culture, pace, and agility of a young company. As an expanding firm, we are committed to attracting, developing, and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow including:
- Professional, international working environment
- Challenging, rewarding career
- Collaborative environment
- Competitive compensation package, including performance-based annual bonus
- 25 working days vacation
- Health Insurance
BTG Pactual is dedicated to promoting an inclusive culture and does not discriminate based on race, colour, religion, gender identity, sexual orientation, nationality, disability, or age, reinforcing our commitment to diversity.
#J-18808-LjbffrOffice Assistant
Posted 6 days ago
Job Viewed
Job Description
Overview
The Role Job Overview The Office Assistant plays a key role in maintaining five-star operational standards for Cloud Spaces and its clients. This role requires a proactive, detail-oriented professional who ensures seamless daily operations, delivers exceptional customer service, and contributes positively to the team culture.
Responsibilities- Open boardrooms, meeting rooms, and studios by 8:15 am.
- Monitor and manage room bookings via Essensys Operate system; prepare rooms with required setups and refreshments.
- Ensure coffee stations and supplies are fully stocked and presented impeccably.
- Maintain photocopier supplies and coordinate stationery orders when necessary.
- Time-stamp and distribute incoming mail promptly; arrange outgoing postage and couriers.
- Conduct daily floor walks with the Manager to identify and address maintenance needs.
- Clear used cups / glasses from client desks daily and assist with client office setups.
- Deliver outstanding customer service, anticipating and responding to client needs.
- Handle client requests professionally, notifying the secretarial team as needed.
- Maintain confidentiality and build a friendly, professional rapport with clients.
- Answer calls promptly and direct appropriately; greet visitors and manage reception area presentation.
- Organize security passes, office keys, and visitor follow-ups.
- Record all leads and ensure client queries are handled efficiently.
- Operate systems including Essensys / OPERATE, Cloud Spaces Online Portal / App, Cisco IP Phones & Call Manager, IMAGICLE.
- Manage photocopiers, video conferencing tools, and AV equipment per Cloud Spaces guidelines.
- Liaise with Maintenance and Cleaning teams to maintain floor standards.
- Inform the Manager promptly of conflicts or uncompleted tasks.
- Maintain a professional appearance and positive energy at all times.
- Attitude: Positive, enthusiastic, confident, honest, sincere, approachable, with a great smile.
- Communication Skills: Clear and articulate speaker; courteous; diligent in follow-up communication.
- Customer Service Orientation: Proactive in assisting clients, attentive listener, and genuinely interested in helping.
- Problem-Solving Ability: Logical thinker who provides practical solutions.
- Attention to Detail: Meticulous in maintaining five-star standards.
- Flexibility: Comfortable adapting to varying client needs and dynamic daily tasks.
- Cultural Fit: Brings positive energy, adds value, and contributes to a supportive team environment.
- Technical Skills: Familiarity with Essensys Operate system, Cisco IP Phones, and general office equipment; ability to quickly learn and use company-specific systems and manuals.
- Work Ethics: Professional, honest, discreet, and dependable; takes ownership of tasks and signs work with excellence; respects confidentiality and maintains professional boundaries.
- Personal Presentation: Well-groomed, professional attire; friendly, approachable demeanor; a team player who supports colleagues.
Office assistant
Posted 8 days ago
Job Viewed
Job Description
Office Assistant - Riyadh, Saudi Arabia
We are a fast-paced and dynamic company looking for an organized and efficient Office Assistant to join our team in Riyadh, Saudi Arabia. This is a full-time contract position with a salary of 1600. As an Office Assistant, you will play a crucial role in ensuring the smooth operation of our office and providing support to our team.
Responsibilities:
- Greet visitors and direct them to the appropriate person or department
- Answer phone calls, take messages, and route them to the appropriate person
- Maintain and update physical and digital filing systems
- Monitor office supplies inventory and place orders when necessary
- Coordinate with vendors and service providers for office maintenance
- Assist with scheduling appointments and meetings for team members
- Perform general clerical duties such as photocopying, scanning, and mailing documents
- Provide administrative support to team members as needed
Requirements:
- High school diploma or equivalent qualification
- 2+ years of experience in an administrative or office assistant role
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent communication skills in English (both written and verbal)
- Strong organizational skills with the ability to prioritize tasks effectively
- Attention to detail and ability to maintain confidentiality
- Ability to work independently with minimal supervision
- Indian nationality preferred
If you are a motivated individual with exceptional organizational skills and a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity. This is a perfect position for someone looking for an English-speaking job in Saudi Arabia without accommodation. Please note that candidates must have their own valid visa for employment.
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#J-18808-LjbffrOffice Assistant
Posted 25 days ago
Job Viewed
Job Description
Job Overview The Office Assistant plays a key role in maintaining five-star operational standards for Cloud Spaces and its clients. This role requires a proactive, detail-oriented professional who ensures seamless daily operations, delivers exceptional customer service, and contributes positively to the team culture. Key Responsibilities Daily Operations • Open boardrooms, meeting rooms, and studios by 8:15 am. • Monitor and manage room bookings via Essensys Operate system; prepare rooms with required setups and refreshments. • Ensure coffee stations and supplies are fully stocked and presented impeccably. • Maintain photocopier supplies and coordinate stationery orders when necessary. • Time-stamp and distribute incoming mail promptly; arrange outgoing postage and couriers. • Conduct daily floor walks with the Manager to identify and address maintenance needs. • Clear used cups/glasses from client desks daily and assist with client office setups. Client Support • Deliver outstanding customer service, anticipating and responding to client needs. • Handle client requests professionally, notifying the secretarial team as needed. • Maintain confidentiality and build a friendly, professional rapport with clients. • Assist in organizing Cloud Spaces and client events. Reception Support (as required) • Answer calls promptly and direct appropriately. • Greet visitors warmly and manage reception area presentation. • Organize security passes, office keys, and visitor follow-ups. • Record all leads and ensure client queries are handled efficiently. IT & Equipment Familiarity • Operate systems including Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones & Call Manager, IMAGICLE. • Manage photocopiers, video conferencing tools, and AV equipment per Cloud Spaces guidelines. Team Contribution • Liaise with Maintenance and Cleaning teams to maintain floor standards. • Inform the Manager promptly of conflicts or uncompleted tasks. • Maintain a professional appearance and positive energy at all times. Growth Path • Performance-based growth opportunities aligned with individual strengths and contributions.
Requirements
• Attitude: Positive, enthusiastic, confident, honest, sincere, approachable, with a great smile. • Communication Skills: Clear and articulate speaker; courteous; diligent in follow-up communication. • Customer Service Orientation: Proactive in assisting clients, attentive listener, and genuinely interested in helping. • Problem-Solving Ability: Logical thinker who provides practical solutions. • Attention to Detail: Meticulous in maintaining five-star standards. • Flexibility: Comfortable adapting to varying client needs and dynamic daily tasks. • Cultural Fit: Brings positive energy, adds value, and contributes to a supportive team environment. Technical Skills • Familiarity with Essensys Operate system, Cisco IP Phones, and general office equipment. • Ability to quickly learn and use company-specific systems and manuals. Work Ethics • Professional, honest, discreet, and dependable. • Takes ownership of tasks and signs work with excellence. • Respects confidentiality and maintains professional boundaries. Personal Presentation • Well-groomed, professional attire suited to a premium workspace environment. • Friendly, approachable demeanor; a team player who supports colleagues.
About the company
Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.
Office Assistant
Posted 19 days ago
Job Viewed
Job Description
Job Overview The Office Assistant plays a key role in maintaining five-star operational standards for Cloud Spaces and its clients. This role requires a proactive, detail-oriented professional who ensures seamless daily operations, delivers exceptional customer service, and contributes positively to the team culture. Key Responsibilities Daily Operations • Open boardrooms, meeting rooms, and studios by 8:15 am. • Monitor and manage room bookings via Essensys Operate system; prepare rooms with required setups and refreshments. • Ensure coffee stations and supplies are fully stocked and presented impeccably. • Maintain photocopier supplies and coordinate stationery orders when necessary. • Time-stamp and distribute incoming mail promptly; arrange outgoing postage and couriers. • Conduct daily floor walks with the Manager to identify and address maintenance needs. • Clear used cups/glasses from client desks daily and assist with client office setups. Client Support • Deliver outstanding customer service, anticipating and responding to client needs. • Handle client requests professionally, notifying the secretarial team as needed. • Maintain confidentiality and build a friendly, professional rapport with clients. • Assist in organizing Cloud Spaces and client events. Reception Support (as required) • Answer calls promptly and direct appropriately. • Greet visitors warmly and manage reception area presentation. • Organize security passes, office keys, and visitor follow-ups. • Record all leads and ensure client queries are handled efficiently. IT & Equipment Familiarity • Operate systems including Essensys / OPERATE, Cloud Spaces Online Portal/App, Cisco IP Phones & Call Manager, IMAGICLE. • Manage photocopiers, video conferencing tools, and AV equipment per Cloud Spaces guidelines. Team Contribution • Liaise with Maintenance and Cleaning teams to maintain floor standards. • Inform the Manager promptly of conflicts or uncompleted tasks. • Maintain a professional appearance and positive energy at all times. Growth Path • Performance-based growth opportunities aligned with individual strengths and contributions.
Requirements
• Attitude: Positive, enthusiastic, confident, honest, sincere, approachable, with a great smile. • Communication Skills: Clear and articulate speaker; courteous; diligent in follow-up communication. • Customer Service Orientation: Proactive in assisting clients, attentive listener, and genuinely interested in helping. • Problem-Solving Ability: Logical thinker who provides practical solutions. • Attention to Detail: Meticulous in maintaining five-star standards. • Flexibility: Comfortable adapting to varying client needs and dynamic daily tasks. • Cultural Fit: Brings positive energy, adds value, and contributes to a supportive team environment. Technical Skills • Familiarity with Essensys Operate system, Cisco IP Phones, and general office equipment. • Ability to quickly learn and use company-specific systems and manuals. Work Ethics • Professional, honest, discreet, and dependable. • Takes ownership of tasks and signs work with excellence. • Respects confidentiality and maintains professional boundaries. Personal Presentation • Well-groomed, professional attire suited to a premium workspace environment. • Friendly, approachable demeanor; a team player who supports colleagues.
About the company
Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.
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Project & Office Assistant
Posted 1 day ago
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#J-18808-Ljbffr
Project & Office Assistant
Posted today
Job Viewed
Job Description
Front Office Assistant Manager
Posted 4 days ago
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Job Description
Overview
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
- Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
- Managing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Additional Responsibilities
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW MarriottJW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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