16 313 Jobs in Riyadh
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HR Manager
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The HR Manager is responsible for overseeing all aspects of human resources practices and processes. This includes managing recruitment, employee relations, performance management, compensation and benefits, training and development, and compliance with labor laws. The HR Manager plays a key role in fostering a positive workplace culture, aligning HR strategy with business goals, and ensuring operational excellence in people management.
Key Responsibilities:Develop and implement HR strategies and initiatives aligned with overall business objectives
Oversee the recruitment, selection, and onboarding process
Manage performance appraisal systems and support employee development plans
Ensure legal compliance with labor laws and HR best practices
Handle employee relations issues, including conflict resolution and disciplinary procedures
Design and execute training and development programs
Administer compensation, benefits, and leave programs
Maintain HR records and prepare reports for management
Support diversity, equity, and inclusion efforts
Act as a trusted advisor to leadership on people-related matters
Qualifications:Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s degree is a plus)
Proven experience as an HR Manager or similar role (typically 5+ years)
Strong knowledge of labor law and HR best practices
Excellent interpersonal and communication skills
Problem-solving and decision-making aptitude
HR certification (e.g. SHRM-CP, PHR) preferred
#J-18808-LjbffrManaging Director, KSA
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Currently, we are looking for a high-caliber individual to join as Managing Director, Saudi Arabia , The incumbent will lead the team to scale Lalamove and drive growth to achieve the ultimate goal of making Lalamove the leading intra-city delivery platform in Saudi Arabia .
What you'll do:- Operations Management : deploy and manage driver operations, customer service, sales operations and marketing activities based on Lalamove standards. Implement local and global initiatives and SOPs
- Partnership Management : execution of regional and local partnerships to ensure consistent business user base growth at city level
- Business Development : oversee the business development of the platform. Acquire users and grow the business. Develop and cultivate strategic partnerships with customers and other stakeholders. Work closely with marketing both online and offline, and actively take part in spearheading local strategy
- Operations performance : identify and enforce best practices. Ensure high service standards are maintained across all operational metrics
- Financial control : budget, forecast and align business needs with control of operating expenses
- Execution driven to implement and maintain strong business operations locally
- Structured mindset to prioritize projects, initiatives, tasks and deployments in order to achieve operational excellence with a high level of efficiency
- Data-driven to drive the local performance with objectivity using data and possess the ability to manage budgets and P&L and costs.
- Integrity and leadership: to make the right decisions for the business, go the extra mile to grow user and driver bases locally and lead and motivate others
- Strong communicator: to be able to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework that facilitates effective communication between departments
- Minimum Bachelor's Degree from a reputable university.
- More than 8 years management experience in a start-up environment or similar industry (O2O / eCommerce/ logistics)
- Strategic thinker, able to see the big picture and achieve goals by breaking down the process and making suggestions on how to improve the process necessary to drive the agreed strategy
- Must act independently by taking initiative in projects, offer strategies
- Proactive approach is essential to the success of this roleP
- roven track-record in Management skills in Saudi Arabia
- Exceptional communication and negotiation abilities with strong organizational skills and capacity to work under pressure
- Strong alignment to our company's core values of passion, grit, humility and execution
- Fluency in both English and Arabic is a must
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice:
#J-18808-LjbffrSocial Strategist
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Join to apply for the Social Strategist role at Monks
Join to apply for the Social Strategist role at Monks
Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
About The Role
Monks is seeking a Social Strategist located in Riyadh, to be responsible for executing and planning the best practices in Social Media for one of our biggest clients in the MENA region.
This is a role where you will be responsible for being part of a diverse and fast-paced set of projects from beginning to end, including hands-on project management, ad hoc social media consultation, building strategic recommendations, monitoring & optimisations of strategies.
Responsibilities
- Develop and execute social media strategies for campaigns, ensuring alignment with the client overarching social media ecosystem and strategy, while overseeing implementation to ensure proper execution and delivery.
- Review client briefs received through the account management team, analysing and dissecting requirements from a social strategy perspective.
- Strategise social media coverage for various client's events, tailoring content approaches based on event types (e.g., Sports, Finance, Tourism, Cultural).
- Ideate content outlines for the client initiatives, ensuring effective communication across social platforms.
- Collaborate with the Social Strategy Director and Data Director to shape the QBR, linking findings to the pre-set social media strategy.
- Contribute to the annual social media strategy, leveraging insights and data from previous campaigns and events.
- Work on strategic projects, such as developing the LinkedIn strategy for the client.
- Brief the internal creative team, when necessary, on executing content strategies for specific events, campaigns, or announcements.
- Monitor and analyse social media trends and competitor activities, providing insights and recommendations to optimise the client´s social presence.
- Track and measure performance, generating reports and insights to inform future strategies and demonstrate the impact of social media initiatives.
The essentials:
- You have a minimum of 5 years of experience as a social strategist.
- You have an in-depth knowledge of the Social Media environments, formats, and trends.
- You’re skilled in building a social media strategy and set roles for social media platforms.
- You understand digital audiences and their behaviours.
- Develop digital ecosystems and find opportunities in emerging and new platforms.
- Develop consumer journeys and have the skills to clearly articulate your findings and opportunities in excellent storytelling.
- Digital paid media and social commerce environments.
- You know how to measure success and which metrics are the valuable ones according to objectives, digital channels, and formats.
- Reading qualitative and quantitative data and clarity to recognise valuable findings in a sea of data.
- Develop strategic thinking, but you also identify when tactical thinking is the way to go.
- Great verbal skills and people get your point without gibberish.
- Fast thinking and you have experience in working within accelerated client dynamics.
- Excellent spelling, writing and mastery of writing rules, syntax in English.
- Curious and attentive to popular culture to learn about trends.
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Marketing and Sales
- Industries Advertising Services
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#J-18808-LjbffrSAP HCM Functional Consultant
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Customizes the system, documents settings, and provides guidelines. They ensure training, system performance, and support SAP HCM/SuccessFactors design and enhancements. Gather requirements, configure, test, and implement changes, with integration knowledge.
Key Accountability Areas- Primary responsibility will be to manage and resolve incidents related to the SAP Payroll/Time, SuccessFactors EC ensuring minimal disruptions to HR processes.
- Receive, assess, and prioritize incident tickets related to SAP Payroll & Time, SuccessFactors modules such as Employee Central.
- Investigate and diagnose technical issues, functional problems, and data discrepancies reported by end-users.
- Develop and implement solutions to resolve incidents efficiently and effectively, ensuring minimal downtime.
Business Process Enhancement:
- Facilitate the support of SAP HCM / SuccessFactors modules to enhance the client business functionality and overall performance, while maintaining a high degree of customer satisfaction.
- Customize the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case.
- Prepare test scripts for testing the configured scenarios; include Unit testing, System Integration Testing, and Performance Testing, User Acceptance Testing, Regression Testing, or any client specific software testing.
- Provide support for critical incidents for smooth business continuity.
Documentation:
- Document the settings and prepare proper guidelines (Configuration Document) that allow other consultants to do further changes or repair with due efforts.
- Ability to obtain updated soft and technical skills related to the job
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Bachelor Degree in Information Mgmt. Sciences & Systems or Any relevant field
Work Experience4 to 6 Years
Technical / Functional CompetenciesApplications Development Standards and Procedures
#J-18808-LjbffrCivil Work Lead
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Finding solutions to climate change is the priority of the 21st century, and means switching to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. To achieve this, our 7,000 Switchers combine their historical engineering expertise and project management with digital technologies.
In our 12 countries (Europe, Middle East, Asia) of operation, we are working on the production and distribution of low-carbon electricity, through the development of nuclear and renewable energies. We are also supporting the modernisation and development of energy grids, managing the setup and siting for new transmission and distribution networks, and using hydrogen to decarbonise the transport and industry sectors.
Key Responsibilities:- Generating the Pre-contract and Post Contract BEP
- Generating the BIM Documents: MIDIP, MDS, MBS and update them during the project Lifecycle.
- Generating the General Clash Matrix and detailed clash matrix
- Generating the required Parameters (LOI)
- Providing the required technical advice for team members
- Creating and publishing the Federated Model
- Managing folder structure in required CDE (e.g., BIM 360)
- Ensuring implementation within the standards BS EN ISO 19650
- Running and preparing the QA/QC checklist for different BIM software (e.g., Revit)
- Working closely with BIM coordinators responsible for producing project information models
- Initiating weekly coordination meetings to check clashes, discipline models, visual coordination, and QA/QC checklist
- Publishing models on BIM 360
- Implementing BIM training modules for key staff and maintaining training courses
- Participating in developing BIM standards for projects and publishing these standards as ASR standards
- Providing technical assistance to BIM leads for creating their libraries of families, 3D objects, templates, and standard ASR BIM Libraries
- Preparing validation reports for milestone BIM package submissions
- Producing and delivering submission drawings and 3D models in formats including CAD, PDF, Revit, Navisworks, and IFC
We are committed to equal treatment of candidates and promote all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter! Bring your unique contributions and help us shape the future.
#J-18808-LjbffrContract Payment Manager
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Our client is seeking a Contract Payment Managerlocated in Saudi Arabia.
Job Title: Contracts and Payments Manager
Position Overview:
The Contracts and Payments Manager will be responsible for overseeing and managing the full lifecycle of contracts and payments within the organization. This role involves contract review, negotiation, and tracking, as well as handling payment processes including invoicing, cost tracking, and liaising with internal and external stakeholders to ensure smooth financial operations. The successful candidate will play a key role in maintaining financial accuracy and compliance, ensuring that all contracts are executed properly and payments are processed efficiently.
Contract Management:
- Review and produce contracts, ensuring they meet legal and company standards.
- Negotiate contract terms with vendors, clients, and suppliers.
- Ensure contract terms align with company policies and legal requirements.
- Work closely with the legal and procurement teams to finalize contract details.
- Maintain accurate records of contracts and amendments.
Payment Process Management:
- Oversee the payment process, including IPC (Invoice Processing Center), payment logs, and financial approvals.
- Liaise with internal departments to ensure timely processing of invoices and payments.
- Track costs associated with projects, ensuring they align with budgeted figures.
- Process variations and change orders (V.O.s) and ensure they are approved and incorporated into the payment process.
- Provide regular financial reporting on costs, payments, and project status.
Stakeholder Communication:
- Serve as the main point of contact for internal departments and external stakeholders regarding contract and payment-related inquiries.
- Collaborate with finance, procurement, and project teams to resolve discrepancies or issues related to contracts and payments.
Compliance & Documentation:
- Ensure all contracts and payment processes are compliant with internal policies and regulatory requirements.
- Maintain and update accurate documentation for audit and reference purposes.
- Assist in preparing reports for audits, including contract performance and payment tracking.
- Bachelor's degree in Business Administration, Finance, Law, or a related field.
- Proven experience (5+ years) in contract management, payments, or finance-related roles.
- Strong understanding of contract law and payment processes.
- Experience in cost tracking, invoicing, and working with financial software/systems.
- Excellent negotiation, communication, and interpersonal skills.
- Detail-oriented with strong organizational and problem-solving abilities.
- Ability to work independently and manage multiple tasks simultaneously.
- Certification in Contract Management (e.g., NCCM, CPCM).
- Familiarity with project management tools and financial systems.
- Knowledge of industry-specific regulations and best practices.
To apply for the Contact PaymentManager position, please send your updated CV along with a cover letter to
#J-18808-LjbffrHR Generalist - Riyadh, KSA
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About the Job:
Are you interested in joining a growing tech startup that is shaping the future of B2B travel in Riyadh, KSA? Tumodo.io, a leading online travel platform with global presence, is seeking a HR Generalist to join our vibrant team in Riyadh.
As an HR Generalist at Tumodo, you will play a crucial role in supporting HR functions for our growing team in KSA, with a specific focus on internal HR matters. Reporting to the HR Director, you will be responsible for executing HR operational activities, employee relations, government relations and ensuring compliance with HR policies and procedures. This role is vital to maintaining a positive and productive work environment within our diverse multinational workforce.
Why Tumodo?:
At Tumodo, we're not just another travel company – we're simplifying how people experience travel. With a presence in diverse destinations, we're passionate about leveraging technology to create seamless business travel experiences for our customers worldwide.
Responsibilities:
- Employee Relations: Serve as a primary point of contact for employee inquiries, providing guidance on HR policies and procedures, conflict resolution, and fostering a positive working environment.
- Government Relations: Act as the primary contact with KSA authorities, ensuring compliance with local labor laws and regulations. Coordinate GOSI, QIWA, wage protection system, and Muqeem, and maintain communication with government entities as needed.
- Platform Management: Proficiency in managing local systems such as GOSI, QIWA, wage protection system, and Muqeem platforms.
- HR Operations: Administer and oversee HR operational activities, such as onboarding, offboarding, documentation management, and records maintenance.
- Compliance: Ensure HR policies, procedures, and practices are consistently applied and in compliance with Saudi labor laws and regulations.
- Benefits and Compensation: Assist in benefits administration, payroll coordination, and ensuring competitive and equitable compensation practices.
- Training and Development: Collaborate with HR Director and support HR initiatives related to employee development, training, and growth opportunities within the organization.
- Performance Management: Assist in the administration of performance management processes, including reviews, goal setting, and feedback cycles.
- Employee Engagement: Contribute to employee engagement initiatives and surveys, working to improve overall job satisfaction and morale.
- HR Reporting: Prepare HR-related reports, metrics, and analysis to support data-driven decisions.
- Administrative Duties: Efficiently manage employee and dependent visa applications, renewals, contracts, and official documents.
Requirements:
- 2+ years of relevant experience in internal HR function.
- Must be a Saudi National.
- Knowledge of KSA laws, regulations and processes; experience in ensuring compliance with local labor laws and governmental platforms (e.g., GOSI, QIWA, wage protection system).
- Proficiency in verbal and written communication in both English and Arabic.
Hard Skills:
- Strong knowledge of core HR processes.
- Excellent data management and analytical skills.
- Advanced knowledge of MS Office applications, especially Excel.
Soft Skills:
- Confidentiality and trustworthiness in handling sensitive HR matters.
- Problem-solving and conflict resolution skills.
- Strong organizational and multitasking abilities.
- Proactive, detail-oriented, and capable of handling sensitive tasks responsibly.
- Cultural sensitivity and adaptability to diverse environments.
Bonus Points for:
- Bachelor's degree (degree in HR management or related field is a plus).
- Proficiency in HRIS (especially BambooHR) is a plus.
Behavior:
- Approachable and Empathetic: You are sensitive to employee needs and approach HR matters with compassion.
- Detail-Oriented: You ensure accuracy and compliance in all HR activities.
- Collaborative: You work effectively within cross-functional teams and foster a collaborative workplace.
- Proactive: You identify areas for improvement and suggest solutions to enhance HR operations.
- Adaptable: You embrace change and thrive in a multinational company environment.
Join Tumodo to be a part of our HR team, where you will help create a positive and compliant work environment for our growing team in KSA.
Benefits Of Working at Tumodo:
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Opportunities for career advancement.
- Be part of a tech-driven, innovative environment in a rapidly growing industry.
If you're ready to join a growing tech startup redefining corporate travel, we invite you to apply!
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Senior Project Executive - 3 months contract
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Job Description
This role supports the project manager by conceptualizing, planning, and executing onsite features at the Global Health Exhibition. The position involves partner engagement, detailed feature planning, and ensuring seamless onsite implementation for the event.
Key Responsibilities:
- Feature Coordination:
- Build and maintain relationships with partners and suppliers.
- Suggest and source new partnerships for event features.
- Collaborate with external partners, suppliers, and internal departments such as Marketing, Sales, and Operations to drive project progress.
- Maintain detailed documentation of features.
- Track partner agreements and deliverables.
- Develop feature content and work with Marketing on promotional campaigns.
- Document technical requirements for feature setup.
Onsite Execution:
- Oversee feature setup and installation.
- Manage onsite feature operations.
- Coordinate with partners during the event.
- Supervise feature staff and contractors.
- Ensure safety and quality standards are met.
- Troubleshoot issues during the event.
- Monitor feature performance and visitor engagement.
- Create reports on onsite features.
Qualifications:
Required Skills & Experience:
- Experience in exhibition feature or event activation management.
- Strong partner relationship management skills.
- Excellent project planning and management abilities.
- Problem-solving skills.
- Ability to work under pressure in live event settings.
Professional Attributes:
- Attention to detail.
- Excellent communication skills.
- Proactive problem-solving approach.
- Ability to multitask in a fast-paced environment.
- Team-oriented mindset.
Location: Riyadh, Saudi Arabia
Contract Period: Until October 2025 (Event from 27-30 October)
Additional Information:
We celebrate diversity and welcome applicants from all backgrounds. We are committed to providing an inclusive environment and support for applicants with disabilities. Please inform us if you need any accommodations during the interview process.
#J-18808-LjbffrSales Director
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We are seeking a highly skilled Director of Sales to lead our sales efforts in Middle East focusing on KSA and GCC countries in specific. This role will be responsible for driving new business acquisition, and maintaining strong relationships with clients. This is a team effort and you will demonstrate strong leadership of the multi-disciplinary bid team ensuring the team meet deadlines, client expectations and deliver efficiently and to the highest quality.
You will be the face of Concentrix for our current and prospective clients, you must therefore demonstrate high integrity at all times and be fanatical about our clients’ and tenacious in the pursuit of excellence. You must be able to demonstrate a high degree of sagacity when it comes to economic, operational and solution trends that affect our clients and you will need to maintain accurate and up to date salesforce records.
Responsibilities
- Develop and implement a comprehensive sales strategy to drive revenue growth and achieve sales targets in Middle East region especially focusing on KSA.
- Identify new business opportunities, target potential clients, and effectively position our products / services to win new logos.
- Work collaboratively with the sales and account teams in executing sales plans, including prospecting, qualifying leads, presenting proposals, and negotiating contracts.
- Oversee and nurture relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling.
- Collaborate with the account management team to develop strategic account plans, provide guidance on customer retention, and foster long-term partnerships.
- Monitor key account metrics, track sales performance, and provide regular reports to senior management.
- Lead, motivate, and develop the sales team, fostering a high-performance culture focused on exceeding targets.
- Provide coaching, training, and ongoing support to the sales team, helping them enhance their skills and achieve individual and team goals.
- Collaborate cross-functionally with other departments, such as marketing and operations, to align strategies and optimize sales efforts.
- Stay up-to-date with industry trends, market dynamics, and competitor activities to identify emerging opportunities and potential risks.
- Conduct market research and analysis to gain a deep understanding of customer needs, preferences, and buying behaviors within the domestic market in GCC.
- Leverage market insights to drive product / service improvements, refine sales strategies, and support the development of new offerings.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field (advanced degree preferred).
- Proven experience as a Sales Director, Senior Account Manager or in a similar leadership role within the GCC market.
- Previous experience working in the BPO or IT sectors in KSA
- Fluency in English and Arabic, with excellent written and verbal communication skills.
- Strong knowledge of the domestic market within Middle East, including an understanding of customer dynamics, cultural nuances, and business practices.
- Demonstrated success in new business acquisition, with a track record of consistently achieving or exceeding sales targets.
- Experience working in a global business environment, with the ability to navigate and leverage international resources effectively.
- Excellent leadership and team management skills, with the ability to inspire and motivate a diverse sales team.
- Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.
- Exceptional interpersonal skills, with the ability to build and maintain strong relationships with clients, stakeholders, and internal teams.
- Highly organized, with strong project management and prioritization abilities.
- Willingness to travel as required within Middle East countries or occasionally internationally.
- Based in KSA or willing to move.
Join our dynamic and innovative team as the Director of Sales in KSA and play a key role in driving our growth and success in the market. If you are a strategic thinker, a results-oriented leader, and possess the necessary language skills and market knowledge, we invite you to apply and be part of our exciting journey.
Location :
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,
Language Requirements :
Time Type :
Full time2025-01-22
#J-18808-LjbffrHelp Desk Technician
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Overview
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the . military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or via email : interacts with (., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP / Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and / or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and / or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
Qualifications
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP / IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a . government security investigation and must meet eligibility requirements for access to classified information.
EOE / M / F / Vet / Disabled
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