Explore numerous customer service job opportunities in 21 Customer Service jobs in Jeddah
Customer Service Supervisor
Posted 4 days ago
Job Viewed
Job Description
JOB PURPOSE :
Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.
As a Customer Service Supervisor, you will oversee a team of approximately 6-10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.
KEY RESPONSIBILITIES :
- Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
- Track and improve customer service KPIs, developing action plans to exceed targets.
- Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
- Ensure clear and professional communication with internal teams and customers.
- Maintain compliance with internal procedures while enhancing customer experience.
- Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
- Monitor daily order activity and coordinate with logistics to resolve delivery issues.
- Provide exceptional customer service, managing difficult customers when necessary.
- Expertly use SAP and understand its impact on other systems.
- Innovate solutions based on product, customer, and market knowledge.
- Manage and resolve customer complaints in a timely manner.
- Provide pricing, availability, and scheduling information within established guidelines.
- Support master data accuracy and manage pricing roles as needed.
- Ensure audit requests are satisfied during the annual financial audit process.
- Support customer service representatives and back them up when necessary.
- Demonstrate problem-solving skills and adaptability in a dynamic environment.
- Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
- Be familiar with month-end processes, credit/debit processes, and other financial aspects.
QUALIFICATIONS, EXPERIENCE, & SKILLS :
Minimum Qualification and Experience :
- University degree.
- 5+ years of experience in a reputable organization in related roles.
- Exposure to customer service roles is preferred.
Job Specific Skills :
- Excellent communication and problem-solving skills.
- Ability to work under pressure.
- Skills in MS reporting tools like Excel, PowerPoint, etc.
We're committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.
Officer - Customer Service (Jeddah)
Posted 12 days ago
Job Viewed
Job Description
About the Company:
Join UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.
Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Purpose:
To meet and guide walk-in clients, promote FAB products, offers and non-branch channels.
Key Accountabilities:
Generic Accountability
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
- Educate Classic and Advantage customers about automated channels including ATM, call center and online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
Job Specific Accountabilities
- Agree on personal sales targets with the retails sales manager and the branch manager
Frameworks:
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
- Authorized to take decisions as per the approved authorization matrix.
Qualification & Experiences:
Minimum Qualification
- Bachelor's degree in accounting or related discipline.
Minimum Experience
- 3 years' relevant experience in the banking sector. Familiarity with bank products and related policies and procedures
Officer - Customer Service (Jeddah)
Posted today
Job Viewed
Job Description
About the Company:
Join UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.
Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Purpose:
To meet and guide walk-in clients, promote FAB products, offers and non-branch channels.
Key Accountabilities:
Generic Accountability
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
- Educate Classic and Advantage customers about automated channels including ATM, call center and online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
Job Specific Accountabilities
- Agree on personal sales targets with the retails sales manager and the branch manager
Frameworks:
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
- Authorized to take decisions as per the approved authorization matrix.
Qualification & Experiences:
Minimum Qualification
- Bachelor’s degree in accounting or related discipline.
Minimum Experience
- 3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures
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#J-18808-LjbffrCustomer Service Specialist (3PL- Female)
Posted 14 days ago
Job Viewed
Job Description
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Customer Service Specialist (3PL- Female)Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia
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Post
Customer Service Specialist (3PL- Female)
Post
Customer Service Specialist (3PL- Female)
Department
Moving - Dammam
Job Description
Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.
Qualification
- Only for Saudi Citizens
- Priority for females (driving license is advantage)
- Minimum 1 Year Experience In Administrative Work.
- B2 level in English or 6.0 in IELTS minimum
- Excellent knowledge of computer applications especially SAP
- Excellent interpersonal skills and ability to work in a multi-stakeholder environment;
- IATA Qualifications Are Advantage
- At least 2 year diploma in administration or 4 years in woring experience
Employment Type
Full Time
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Warehousing and Storage
Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x
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Jiddah, Makkah, Saudi Arabia 19 hours ago
Jeddah, Makkah, Saudi Arabia 21 hours ago
Customer Experience Specialist - JapaneseJeddah, Makkah, Saudi Arabia 19 hours ago
Jeddah, Makkah, Saudi Arabia 20 hours ago
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Administrative Data Entry Remote Customer Service
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Support in conducting primary and secondary investigations to gather pertinent data on market trends, consumer behavior, and competitor analysis.
- Handle incoming calls and promptly and professionally respond to customer inquiries.
- Deliver exceptional customer service, fostering enduring relationships with clients.
- Process customer orders accurately and efficiently while maintaining meticulous customer records.
- Collaborate closely with team members to identify and implement process enhancements.
- Stay informed about product and service offerings to provide precise information to customers.
- Resolve customer complaints and issues in a timely and effective manner.
- Exceed predefined performance metrics and targets.
- Assist in the preparation of reports and presentations to effectively communicate research findings to clients.
- Collaborate with multidisciplinary teams to contribute to research strategies and project planning.
- Stay updated on industry trends, emerging technologies, and best practices in market research.
- Support the team in managing research databases and resources.
- Ensure timely completion of project tasks while meeting high-quality standards.
**Requirements**:
- Outstanding analytical aptitude and proficiency in data manipulation.
- Skilled in utilizing Microsoft Office Suite (Excel, PowerPoint, Word) proficiently.
- Effective written and verbal communication competencies.
- Meticulous attention to detail with exceptional organizational and time management skills. Strong commitment to delivering exceptional customer service.
- Minimum of 1 year of experience in a customer service role.
- Excellent verbal and written communication abilities.
- Capability to work independently in a remote environment.
- Keen attention to detail and highly organized.
- Adept at prioritizing and effectively managing multiple tasks.
- Self-motivated and capable of working independently with mínimal supervision.
- Ability to adapt to changing priorities and thrive in a fast-paced environment.
- Knowledge of market research methodologies and tools is advantageous.
- Remote work experience or demonstrated effectiveness in a remote setting is advantageous.
Remote Customer Service Data Entry Administrator at
Posted today
Job Viewed
Job Description
As a part of this role, you will have the privilege of working from the convenience of your own home while delivering essential services to our esteemed customers. Remote Career Jobs is dedicated to delivering an outstanding customer experience, and we are in pursuit of individuals who possess a genuine passion for customer service and a strong drive for success.
If you desire a flexible work setting that allows you to work remotely, this could be the ideal opportunity for you!
**Responsibilities**:
- Assist in conducting primary and secondary investigations to gather pertinent data on market trends, consumer behavior, and competitor analysis.
- Handle incoming calls and address customer inquiries promptly and professionally.
- Deliver exceptional customer service, fostering enduring relationships with clients.
- Process customer orders accurately and efficiently while maintaining meticulous customer records.
- Collaborate closely with team members to identify and implement process enhancements.
- Stay informed about product and service offerings to provide precise information to customers.
- Resolve customer complaints and issues in a timely and efficient manner.
- Exceed predefined performance metrics and targets.
- Aid in the preparation of reports and presentations to effectively communicate research findings to clients.
- Collaborate with multidisciplinary teams to contribute to research strategies and project planning.
- Stay updated on industry trends, emerging technologies, and best practices in market research.
- Support the team in managing research databases and resources.
- Ensure timely completion of project tasks while meeting high-quality standards.
**Requirements**:
- Outstanding analytical abilities and proficiency in working with data.
- Skilled in utilizing Microsoft Office Suite (Excel, PowerPoint, Word).
- Effective written and verbal communication skills.
- Meticulous, detail-oriented, and adept at organizing and managing time.
- Strong dedication to delivering exceptional customer service.
- Minimum of 1 year of customer service experience.
- Exceptional verbal and written communication capabilities.
- Capable of working independently in a remote work environment.
- Keen attention to detail and strong organizational aptitude.
- Efficiently prioritize and manage multiple tasks.
- Proficient in Microsoft Office tools.
- Self-motivated and capable of working independently with mínimal supervision.
- Adept at adapting to changing priorities and excelling in fast-paced environments.
- Familiarity with market research methodologies and tools is advantageous.
- Previous remote work experience or demonstrated ability to excel in remote settings is advantageous.
Customer Care
Posted today
Job Viewed
Job Description
Responsible for delivering the objectives of VIP &customer care unit and ensuring the highest level of customer service possible. processing the received complaints, handling cases related to VIP and Retention Model members, and cases that need follow up, aligned with policies & procedures of VIP &customer care team to maintain and enhance customer relationships and meet organizational and operational objectives in line with the overall company's service strategy.
Key Accountabilities:
1- Productivity: - Average of 35 cases per working day from work list - 1 complaint Case = 2 cases - 1 Referral Case = 2 cases. - 100% first case resolution (FCR);
- By 31 of Dec, I would have maintained an average of 35 cases closed per day within KPIs. Cases will be rotated among the team and will include the following: Normal work list: 32 cases per day, Complaint Cases: 1 = 2 cases from work list, Referral Cases = 2 cases from work list, NPS: every engagement with member will get at least 9 in NPS score.
2- Quality: A minimum of 95% achievement of quality score;
- By 31st Dec, I would have maintained a minimum of 95% of quality score (Average total score of TQM checking and internal quality checking for all closed cases by following the correct process shared by management, also ensure proper rectification to any error after notified by DM and by confirming fully understanding to the error and affirmation for non-repentance in the future.
3- Process Enhancement: 1 valid and implemented Kaizen Idea;
4- Service Level: A minimum of SL 93% should be achieved;
- By 31 of Dec, I would have maintained a minimum of 93% Service level in order to ensure 100% first case resolution (FCR).
**Skills**:
- Expertise in the medical field or insurance is a major advantage.
- Strong background in customer service in insurance or hospitals
- Able to multitask
- Works well under stress and critical situations (peak times)
- Strong communications skills
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills
- Efficient level in English language.
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Customer Care Manager
Posted 3 days ago
Job Viewed
Job Description
JOB DESCRIPTION
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be leading, directing, and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding and market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services, and features.
How you create impact
- Focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality and close collaboration with operational and commercial key stakeholders, along with sea logistics management to optimize the customer experience.
- Own, monitor, and drive all sales activities.
- Ensure best-in-class customer onboarding.
- Continuously improve processes and controls, ensuring complete and correct customer contact data, service data, and changes in our systems, including customer reporting for SME customers.
- Actively manage interfaces and the exchange of information, knowledge, and data with your team and other stakeholders involved to ensure effective, efficient shipment management.
- Focus on continuous improvement of processes and controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
- Ensure delivery against all financial targets and strategic objectives across all CCLs.
What we would like you to bring
- Strong customer relationship skills with a focus on engagement, retention, and service excellence.
- Proven sales experience with the ability to drive and monitor commercial activities.
- Expertise in customer onboarding and process optimization for seamless service delivery.
- Proficient in data accuracy and reporting, especially for SME customer management.
- Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.
What's in it for you
We offer an employee-friendly environment for you to develop and grow into a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If you share our customer-centric approach, you can expect a comprehensive benefits package on top of a salary that grows with your career progression.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in people's lives around the world.
As a global leader with a strong heritage and a vision to move the world forward, we provide a safe, stable environment where your career can make a real difference. Whether delivering life-saving medicines, developing sustainable transportation solutions, or supporting local communities, your career will contribute to more than you can imagine.
We kindly advise placement agencies to refrain from submitting unsolicited profiles. Any submissions without prior signed agreement will be considered our property, and no fees will be paid.
#J-18808-LjbffrCustomer Care Manager
Posted 3 days ago
Job Viewed
Job Description
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be leading, directing and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.
How you create impact
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics management to optimize the customer experience.
- To own, monitor and drive all sales activities.
- To ensure best-in-class customer onboarding.
- To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems, including customer reporting for SME customers.
- To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
- To focus on continuous improvement of processes + controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
- To ensure delivery against all financial targets + strategic objectives across all CCLs.
What we would like you to bring
- Strong customer relationship skills with a focus on engagement, retention, and service excellence.
- Proven sales experience with the ability to drive and monitor commercial activities.
- Expertise in customer onboarding and process optimization for seamless service delivery.
- Proficient in data accuracy and reporting, especially for SME customer management.
- Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.
What's in it for you
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
#J-18808-LjbffrCustomer Care Manager
Posted 3 days ago
Job Viewed
Job Description
JOB DESCRIPTION
It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be leading, directing, and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding and market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services, and features.
How you create impact
- Focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality and close collaboration with operational and commercial key stakeholders, along with sea logistics management to optimize the customer experience.
- Own, monitor, and drive all sales activities.
- Ensure best-in-class customer onboarding.
- Continuously improve processes and controls, ensuring complete and correct customer contact data, service data, and changes in our systems, including customer reporting for SME customers.
- Actively manage interfaces and the exchange of information, knowledge, and data with your team and other stakeholders involved to ensure effective, efficient shipment management.
- Focus on continuous improvement of processes and controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
- Ensure delivery against all financial targets and strategic objectives across all CCLs.
What we would like you to bring
- Strong customer relationship skills with a focus on engagement, retention, and service excellence.
- Proven sales experience with the ability to drive and monitor commercial activities.
- Expertise in customer onboarding and process optimization for seamless service delivery.
- Proficient in data accuracy and reporting, especially for SME customer management.
- Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.
What's in it for you
We offer an employee-friendly environment for you to develop and grow into a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If you share our customer-centric approach, you can expect a comprehensive benefits package on top of a salary that grows with your career progression.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in people's lives around the world.
As a global leader with a strong heritage and a vision to move the world forward, we provide a safe, stable environment where your career can make a real difference. Whether delivering life-saving medicines, developing sustainable transportation solutions, or supporting local communities, your career will contribute to more than you can imagine.
We kindly advise placement agencies to refrain from submitting unsolicited profiles. Any submissions without prior signed agreement will be considered our property, and no fees will be paid.