22 Customer Inquiries jobs in Jeddah

Jeddah, Saudi Arabia | Posted on 07/08/2025

CoorB is all about digital finance. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

Job Description

» Lead and manage L1 and L2 support teams, ensuring efficienthandling of incidents, service requests, and escalations.

» Serve as theprimary point of contact for production support communications across business,technical, and vendor teams.

» Support operations andtrack key performance indicators (KPIs), service-level agreements (SLAs), andother support metrics to ensure high-quality service delivery.Coordinate withL3 support and engineering teams to ensure seamless issue resolution andknowledge transfer.

» Develop andmaintain support documentation, guides, and escalation procedures.

» Facilitate dailymeetings, incident reviews, and post-mortem analyses.

» Oversee shiftplanning and on-call rotations to ensure 24/7 support coverage and readiness.

» Foster a culture ofcontinuous improvement, accountability, and customer-centricservice.

» Collaborate withQA, DevOps, and development teams to improve system reliability and userexperience.

» Ensure compliancewith banking regulations, compliance standards, security standards, andinternal governance policies.

Requirements

» Bachelor’s degreein computer science, Information Technology, or a related field.

» 6+ years ofexperience in IT support or production operations, with at least 2 years in aleadership role.

» Experience indigital banking or financial services is highly preferred.

» Strongunderstanding of ITIL practices, incident management, and service deliveryframeworks.

» Excellentcommunication, leadership, and stakeholder management skills.

» The ability to workunder pressure and manage multiple priorities in a fast-pacedenvironment.

» Proven experiencewith monitoring tools, ticketing systems, IT service management systems, andreporting dashboards.

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Jeddah, Saudi Arabia | Posted on 07/10/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.

Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

Job Description

We build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.

We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.

You will:

1. Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
2. Serve as the primary contact for communication across business, technical, and vendor teams.
3. Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
4. Develop and maintain support documentation, guides, and escalation procedures.
5. Facilitate daily meetings, incident reviews, and post-mortem analyses.
6. Oversee shift planning and on-call rotations to ensure 24/7 coverage.
7. Promote a culture of continuous improvement, accountability, and customer focus.
8. Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
9. Ensure compliance with banking regulations, security standards, and internal policies.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.
• 6+ years in IT support or production operations, with at least 2 years in leadership.
• Experience in digital banking or financial services is highly preferred.
• Strong knowledge of ITIL, incident management, and service delivery frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Proven experience with monitoring tools, ticketing systems, and reporting dashboards.

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Jeddah, Saudi Arabia Posted on 07/08/2025

CoorB is all about digital finance. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

Job Description

" Lead and manage L1 and L2 support teams, ensuring efficienthandling of incidents, service requests, and escalations.

" Serve as theprimary point of contact for production support communications across business,technical, and vendor teams.

" Support operations andtrack key performance indicators (KPIs), service-level agreements (SLAs), andother support metrics to ensure high-quality service delivery.Coordinate withL3 support and engineering teams to ensure seamless issue resolution andknowledge transfer.

" Develop andmaintain support documentation, guides, and escalation procedures.

" Facilitate dailymeetings, incident reviews, and post-mortem analyses.

" Oversee shiftplanning and on-call rotations to ensure 24/7 support coverage and readiness.

" Foster a culture ofcontinuous improvement, accountability, and customer-centricservice.

" Collaborate withQA, DevOps, and development teams to improve system reliability and userexperience.

" Ensure compliancewith banking regulations, compliance standards, security standards, andinternal governance policies.

Requirements

" Bachelor's degreein computer science, Information Technology, or a related field.

" 6+ years ofexperience in IT support or production operations, with at least 2 years in aleadership role.

" Experience indigital banking or financial services is highly preferred.

" Strongunderstanding of ITIL practices, incident management, and service deliveryframeworks.

" Excellentcommunication, leadership, and stakeholder management skills.

" The ability to workunder pressure and manage multiple priorities in a fast-pacedenvironment.

" Proven experiencewith monitoring tools, ticketing systems, IT service management systems, andreporting dashboards.

Join to apply for the Technical Customer Support Associate II role at Solenis

Overview

Technical customer services to handle F&B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Chemical Manufacturing

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We are looking for a highly motivated and detail-oriented Coordinator and Level 1 Support professional to join our growing team. This role is perfect for someone who enjoys working in a fast-paced environment, managing multiple tasks, and providing excellent customer service. The ideal candidate will be responsible for coordinating day-to-day operations appointments and offering first-level technical support to our clients.

Key Responsibilities

1. Coordinate the installation of tracking and fleet management projects.
2. Provide Level 1 support to clients, addressing inquiries and technical issues.
3. Monitor and maintain customer accounts to ensure smooth operations.
4. Communicate effectively in both Arabic and English to ensure clear information exchange.
5. Streamline processes to improve team efficiency.
6. Offer administrative support to the team as needed.

Qualifications

1. Bachelor's degree in any IT field.
2. Good in both Arabic and English (written and spoken).
3. Strong knowledge of Microsoft Office, especially Excel.
4. Previous experience in customer support is a plus.
5. Saudi candidates only.

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Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah

Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.

Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.

Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role - International, Challenging And Future-Oriented!

As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.

• Technical Promotor & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

What will you need to succeed?

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in field of protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically passionate for creating solutions
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• Strong problem solving and analytical skills with high attention to details
• Excellent written and verbal communications skills
• Ability to adapt to change, take initiative, be resourceful and dependable
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner

What else do you need to know?

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development. Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow. Your Role - International, Challenging And Future-Oriented! As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.

• Technical Promotor & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

What will you need to succeed?

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in field of protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically passionate for creating solutions
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• Strong problem solving and analytical skills with high attention to details
• Excellent written and verbal communications skills
• Ability to adapt to change, take initiative, be resourceful and dependable
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner

What else do you need to know? As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference. Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr

**Job Family:** Electrification & Automation
**Req ID:**
Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/JeddahSiemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.Your Role - International, Challenging And Future-Oriented!As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.Technical Promotor & Customer SupportProvide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat. Logging queries, making tickets as per SIEMENS supporting tools and systems. Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions. Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies. What will you need to succeed? Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.Strong technical knowledge about protection and control applications.Adequate technical knowledge about protection devices from different vendors.Minimum 3-5 years of experience in field of protection and automation. High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.Thrives in customer engagement and proactively pursues new clients. Growth mindset, with a passion for learning Collaborative with an ability to cultivate relationships and networks Agile, technically passionate for creating solutions Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology Strong problem solving and analytical skills with high attention to details Excellent written and verbal communications skills Ability to adapt to change, take initiative, be resourceful and dependable High flexibility and availability for travelling and customer visits around the kingdom. Must be able to work independently and in a confidential and ethical mannerWhat else do you need to know?As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities:

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate:

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

Skills

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

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