305 Customer Inquiries jobs in Saudi Arabia

Company Description

Rekaz is a cutting-edge software designed to help small and medium-sized businesses streamline bookings, manage subscriptions, and optimize customer relationships through customizable pricing models. Our mission is to empower businesses with seamless, efficient, and scalable solutions.

This is a full-time role in our office at Riyadh . The Customer Success Associate will engage with customers regularly to ensure they are satisfied with our services, providing support to resolve any issues or concerns. Daily tasks include assisting customers with inquiries, tracking and analyzing customer feedback, and maintaining high levels of customer retention. Additionally, the role involves implementing customer success strategies to improve overall customer experience and satisfaction.

• Engage with customers to ensure satisfaction and resolve inquiries or concerns
• Assist customers with inquiries and provide timely support
• Track and analyze customer feedback to drive improvements
• Maintain high levels of customer retention
• Implement customer success strategies to improve overall customer experience

• Customer Engagement, Customer Support, and Customer Satisfaction skills
• Experience in Customer Retention strategies
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the technology industry is a plus

• Entry level

• Full-time

• IT System Custom Software Development

Jeddah, Saudi Arabia | Posted on 07/10/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.

Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.

We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.

You will:

1. Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
2. Serve as the primary contact for communication across business, technical, and vendor teams.
3. Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
4. Develop and maintain support documentation, guides, and escalation procedures.
5. Facilitate daily meetings, incident reviews, and post-mortem analyses.
6. Oversee shift planning and on-call rotations to ensure 24/7 coverage.
7. Promote a culture of continuous improvement, accountability, and customer focus.
8. Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
9. Ensure compliance with banking regulations, security standards, and internal policies.

• Bachelor’s degree in Computer Science, IT, or related field.
• 6+ years in IT support or production operations, with at least 2 years in leadership.
• Experience in digital banking or financial services is highly preferred.
• Strong knowledge of ITIL, incident management, and service delivery frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Proven experience with monitoring tools, ticketing systems, and reporting dashboards.

We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.

We are seeking a highly motivated and experienced
Customer Support Lead to oversee and manage production support operations
within a digital banking environment. This role requires a proactive leader who
can coordinate support activities, ensure timely resolution of issues, and act
as the primary point of contact for internal and external stakeholders. The
ideal candidate will have a strong background in IT support, excellent
communication skills, and a deep understanding of the complexities of banking
infrastructure and customer service.

» Lead
and manage L1 and L2 support teams, ensuring efficient handling of incidents,
service requests, and escalations.

» Serve as the primary point of contact
for production support communications across business, technical, and vendor
teams.

» Support operations and track key
performance indicators (KPIs), service-level agreements (SLAs), and other
support metrics to ensure high-quality service delivery.Coordinate with L3
support and engineering teams to ensure seamless issue resolution and knowledge
transfer.

» Develop and maintain support
documentation, guides, and escalation procedures.

» Facilitate daily meetings, incident
reviews, and post-mortem analyses.

» Oversee shift planning and on-call
rotations to ensure 24/7 support coverage and readiness.

» Foster a culture of continuous
improvement, accountability, and customer-centric service.

» Collaborate with QA, DevOps, and
development teams to improve system reliability and user
experience.

» Ensure compliance with banking
regulations, compliance standards, security standards, and internal governance
policies.

» Bachelor’s degree in computer science,
Information Technology, or a related field.

» 6+ years of experience in IT support or
production operations, with at least 2 years in a leadership role.

» Experience in digital banking or
financial services is highly preferred.

» Strong understanding of ITIL practices,
incident management, and service delivery frameworks.

» Excellent communication, leadership, and
stakeholder management skills.

» The ability to work under pressure and
manage multiple priorities in a fast-paced environment.

» Proven experience with monitoring tools,
ticketing systems, IT service management systems, and reporting dashboards.

» Fluency in Arabic and English.

Overview

Join to apply for the Customer Support Agent role at Abwaab .

Location: KSA-based only

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customers' needs and help them use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share it with our product, sales and marketing teams

• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work (Zendesk)
• Excellent communication and problem-solving skills
• Multi-tasking abilities

• Entry level

• Full-time

• Other

• E-Learning Providers

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Overview

First line of support for buyers and vendors on the Qawafel platform. Handles inquiries, troubleshooting, and escalation to internal teams.

• Provide Tier 1 customer support via email, phone, and chat.
• Resolve platform usage issues (orders, invoicing, marketplace navigation).
• Escalate technical or financing issues to Buyer Ops / Tech teams.
• Track and report recurring issues for product improvement.
• Maintain high CSAT and quick response times.

• 1–2 years in customer support (B2B SaaS, 3PL ops, E-commerce).
• Excellent communication and empathy skills.
• Comfort with CRM or ticketing systems.
• Fluent Arabic & English.

Overview

Fordefi is the first and only institutional MPC wallet and security platform purpose-built for decentralized finance (DeFi). Our platform empowers dozens of institutional customers to securely manage their digital assets and seamlessly deploy them into decentralized financial applications. Given the mission-critical nature of our product, security, availability, and responsiveness are always our top priorities.

Founded in 2021 by a team of experts in crypto custody and cybersecurity, Fordefi has raised $28M from industry-leading VCs. With teams in New York, Tel Aviv, and Singapore, we are rapidly growing and looking for exceptional talent to join us on this exciting journey.

APAC.

As a Customer Support Engineer at Fordefi, you will be the first point of contact for customers encountering technical challenges. You will lead the frontline investigation into customer issues, triage and troubleshoot problems, and collaborate closely with our engineering and product teams to ensure a seamless resolution. The ideal candidate will have a strong engineering background, a problem-solving attitude, and experience working independently or managing technical support teams.

• Technical Issue Triage : Act as the primary technical point of contact for customer issues, triaging, analyzing, and diagnosing the root cause.
• Investigation & Resolution : Lead the frontline technical investigation of complex issues, working closely with customers to resolve problems quickly and efficiently.
• Cross-Functional Communication : Collaborate with engineering, product, and QA teams to escalate, reproduce, and resolve customer-reported issues.
• Customer Engagement : Communicate effectively with customers to understand their technical needs, provide updates, and offer solutions.
• Knowledge Sharing : Create and maintain internal and customer-facing documentation to improve overall efficiency and self-service capabilities.
• Independent Leadership : Take ownership of customer issues from start to finish, working independently to drive results. Experience managing or mentoring a technical support team is a plus.

• Problem-Solving Mindset : Demonstrated ability to analyze and solve complex technical problems.
• Engineering Background : Strong technical background, with a degree in Computer Science, Engineering, or related field or equivalent industry experience.
• Technical Aptitude : Experience with SaaS architecture and cloud-based systems. Understanding of API integrations, monitoring and troubleshooting tools.
• Communication Skills : Ability to explain technical concepts to both technical and non-technical audiences, especially in writing.
• Customer Support Experience : Prior experience in a technical support role in a B2B SaaS company.
  • Familiarity with Crypto & DeFi : A plus, but not required. The candidate is expected to quickly become an expert DeFi user and learn the typical blockchain use cases of our customers. The candidate therefore must have willingness to learn how to work with crypto wallets and DApps, understand blockchain concepts.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

Jeddah, Saudi Arabia | Posted on 07/08/2025

CoorB is all about digital finance. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

» Lead and manage L1 and L2 support teams, ensuring efficienthandling of incidents, service requests, and escalations.

» Serve as theprimary point of contact for production support communications across business,technical, and vendor teams.

» Support operations andtrack key performance indicators (KPIs), service-level agreements (SLAs), andother support metrics to ensure high-quality service delivery.Coordinate withL3 support and engineering teams to ensure seamless issue resolution andknowledge transfer.

» Develop andmaintain support documentation, guides, and escalation procedures.

» Facilitate dailymeetings, incident reviews, and post-mortem analyses.

» Oversee shiftplanning and on-call rotations to ensure 24/7 support coverage and readiness.

» Foster a culture ofcontinuous improvement, accountability, and customer-centricservice.

» Collaborate withQA, DevOps, and development teams to improve system reliability and userexperience.

» Ensure compliancewith banking regulations, compliance standards, security standards, andinternal governance policies.

» Bachelor’s degreein computer science, Information Technology, or a related field.

» 6+ years ofexperience in IT support or production operations, with at least 2 years in aleadership role.

» Experience indigital banking or financial services is highly preferred.

» Strongunderstanding of ITIL practices, incident management, and service deliveryframeworks.

» Excellentcommunication, leadership, and stakeholder management skills.

» The ability to workunder pressure and manage multiple priorities in a fast-pacedenvironment.

» Proven experiencewith monitoring tools, ticketing systems, IT service management systems, andreporting dashboards.

Overview

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We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Foodics was founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We serve customers and partners in over 35 countries worldwide. Our innovative products have processed over 6 billion orders so far, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times.

• Handle and provide the correct answers for client inquiries
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution
• Document communication logs into our CRM and ticketing systems with accuracy
• Train clients on using Foodics products using multiple virtual channels
• Report daily events to team leaders and highlight areas where more attention may be needed

• Bachelor's degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally. (Must)
• Excellent typing skills (Must)
• Comfortable and skilled in delivering training. (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards

• We offer highly competitive compensation packages, including bonuses and the potential for shares
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company

• Entry level

• Full-time

• Other

• IT Services and IT Consulting