Customer Service Representative

New
Jeddah, Makkah Jobskey

Posted today

Job Viewed

Tap Again To Close

Job Description

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities:

  1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
  2. Provide detailed information about properties, including pricing, features, and availability.
  3. Assist clients in understanding the real estate market and guide them in their property search.
  4. Maintain accurate records of customer interactions and property details.
  5. Resolve customer complaints and issues related to property transactions effectively.
  6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
  7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
  8. Identify opportunities for enhancing customer service processes in the real estate sector.
  9. Stay updated on market trends and property listings to provide informed assistance.
  10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate:

  1. Strong verbal and written communication skills specific to real estate terminology.
  2. Ability to work efficiently in a fast-paced environment.
  3. Excellent problem-solving skills and attention to detail.
  4. Proficient in using real estate software and customer relationship management tools.
  5. Ability to work collaboratively with real estate professionals and clients.
  6. Empathetic and patient when addressing customer concerns.
  7. Adaptability to changing market conditions and customer needs.
  8. Previous experience in the real estate or customer service industry is a plus.
  9. Fluency in both English and Arabic is highly desirable.
  10. Strong organizational skills to manage multiple inquiries effectively.

Skills

  • Excellent communication skills, both verbal and written, with a focus on real estate terminology.
  • Proficiency in real estate software and customer service platforms.
  • Strong organizational and multitasking abilities.
  • Effective problem-solving and conflict resolution skills.
  • Ability to work under pressure and meet tight deadlines.
  • Knowledge of real estate market trends and practices.
  • Fluency in English and Arabic is a significant advantage.
  • Empathy and active listening skills to cater to customer needs.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Jeddah, Makkah Florose

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

  • Manage customer inquiries through phone, email, whatsapp.
  • Resolve complaints and provide appropriate solutions in a timely manner.
  • Follow up with customers to ensure their issues are fully resolved.
  • Coordinate with internal teams to improve processes and customer experience.
  • Maintain accurate records of customer interactions in CRM systems.
  • Provide product/service information clearly and professionally.
  • Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

  • 3+ years of experience in customer service, preferably in e-commerce or retail.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks under pressure.
  • Proficiency in Microsoft Office and customer service software/CRM systems.
  • Fluency in both Arabic and English (written and spoken).
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
  • Industries Retail Florists

Referrals increase your chances of interviewing at Florose by 2x

Sign in to set job alerts for “Customer Service Specialist” roles.

Jeddah, Makkah, Saudi Arabia 15 hours ago

Customer Service Specialist (3PL- Female) Receptionist / Front Desk Agent (Saudi nationality only) COOP Training Opportunity – Admin Role (Medical Clinic)

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Spa Receptionist (Saudi nationality only)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Jeddah, Makkah Confidential

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

JOB PURPOSE:

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

AREAS OF RESPONSIBILITY:

  • Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
  • Follows the day-to-day operations related to own job to ensure continuity of work.
  • Addresses all customers’ service needs as per quality standards.
  • Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
  • Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
  • Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
  • Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

Minimum Qualifications:

Bachelor’s in Hospitality or equivalent

Minimum Experience:

1-3 years relevant experience.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist

Jeddah, Makkah Florose

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

  • Manage customer inquiries through phone, email, whatsapp.
  • Resolve complaints and provide appropriate solutions in a timely manner.
  • Follow up with customers to ensure their issues are fully resolved.
  • Coordinate with internal teams to improve processes and customer experience.
  • Maintain accurate records of customer interactions in CRM systems.
  • Provide product/service information clearly and professionally.
  • Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

  • 3+ years of experience in customer service, preferably in e-commerce or retail.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks under pressure.
  • Proficiency in Microsoft Office and customer service software/CRM systems.
  • Fluency in both Arabic and English (written and spoken).
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
  • Industries Retail Florists

Referrals increase your chances of interviewing at Florose by 2x

Sign in to set job alerts for "Customer Service Specialist" roles.

Jeddah, Makkah, Saudi Arabia 15 hours ago

Customer Service Specialist (3PL- Female) Receptionist / Front Desk Agent (Saudi nationality only) COOP Training Opportunity - Admin Role (Medical Clinic)

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Spa Receptionist (Saudi nationality only)

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This advertiser has chosen not to accept applicants from your region.

Customer Service Agent-WARED

Jeddah, Makkah Zahid Industries

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

  • To provide excellent customer service to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction with the company's logistics and transportation services.
Key Accountabilities
  • Handling Customer Inquiries: Respond to customer inquiries via phone, email, chat, and in-person regarding shipments, deliveries, tracking, billing, and other service-related questions.
  • Order Processing & Tracking Support: Assist customers with placing orders, tracking shipments, and providing updates on delivery status.
  • Problem Resolution & Complaint Handling: Investigate and resolve customer complaints and issues efficiently and professionally.
  • Providing Information & Guidance: Provide customers with information about the company's services, policies, and procedures.
  • Documentation & Record Keeping (Customer Interaction): Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system or other relevant databases.
  • Customer Relationship Management (CRM) System Usage: Utilize the CRM system to manage customer interactions, track cases, and maintain customer profiles.
  • Collaboration with Other Departments: Collaborate with other departments (e.g., Operations, Logistics, Sales) to resolve customer issues and ensure seamless service delivery.
  • Feedback Collection: Collect customer feedback and provide it to management for service improvement.
  • Adherence to Service Standards: Adhere to company service standards and procedures to ensure consistent and high-quality customer service.
  • Escalation of Complex Issues: Escalate complex customer issues to the supervisor or manager as needed.
Knowledge, Skills and Aptitude
  • Educational Qualifications and Certifications: High school diploma or equivalent is typically required. An associate's degree or relevant certifications in customer service are a plus.
  • Knowledge: Basic knowledge of customer service principles and best practices. Understanding of the company's services, policies, and procedures. Basic knowledge of logistics and transportation processes is beneficial.
  • Technical Skills: Good communication, interpersonal, and problem-solving skills. Proficiency in using CRM systems and other customer service tools. Basic computer skills are essential.
  • Language Skills: Arabic and English are essential. Excellent communication skills in both languages are crucial.
  • Experience: Minimum of 0-2 years of experience in customer service or a related field. Entry-level candidates with strong communication and interpersonal skills may be considered.
Key Interactions
  • Key Internal Contacts:
  • Operations Department
  • Logistics Department
  • Other Customer Service Agents/Representatives
  • Purpose of Interaction: Resolving customer issues, coordinating service delivery, and sharing information.
  • Key External Contacts:
  • Customers
  • Purpose of Interaction: Providing customer service, addressing inquiries, and resolving issues.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist (3PL- Female)

Jeddah, Makkah Four Winds Saudi Arabia

Posted 25 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Service Specialist (3PL- Female)

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Continue with Google Continue with Google

Customer Service Specialist (3PL- Female)

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Warehousing and Storage

Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x

Continue with Google Continue with Google

Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Customer Experience Specialist - Japanese

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Specialist (3PL- Female)

Jeddah, Makkah Four Winds Saudi Arabia

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Service Specialist (3PL- Female)

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Continue with Google Continue with Google

Customer Service Specialist (3PL- Female)

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

- Only for Saudi Citizens

- Priority for females (driving license is advantage)

- Minimum 1 Year Experience In Administrative Work.

- B2 level in English or 6.0 in IELTS minimum

- Excellent knowledge of computer applications especially SAP

- Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

- IATA Qualifications Are Advantage

- At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Warehousing and Storage

Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x

Continue with Google Continue with Google

Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Customer Experience Specialist - Japanese

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer interactions Jobs in Jeddah !

Online Hotel Reservations and Customer Service

Jeddah, Makkah alrabeh international company

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

(Your Company Name) is a leading online platform for hotel reservations, dedicated to providing seamless booking experiences for travelers. We are seeking a proactive and detail-oriented CRM Manager to enhance our customer service and optimize our CRM system.

Location: Jeddah, Makkah, Saudi Arabia

Responsibilities
  • Oversee the CRM system to ensure efficient management of hotel reservations and customer interactions.
  • Analyze customer data and feedback to identify trends and improve user experience.
  • Collaborate with marketing and tech teams to implement targeted campaigns and features based on customer insights.
  • Train and support team members in utilizing CRM tools to enhance service delivery.
  • Address customer inquiries and resolve issues promptly and effectively.
  • Monitor CRM performance metrics and provide recommendations for continuous improvement.
Qualifications
  • Proven experience in CRM management, preferably in the online travel or hospitality sector.
  • Strong understanding of hotel reservation systems and customer service best practices.
  • Excellent analytical skills with the ability to interpret data and make informed decisions.
  • Proficient in CRM software and familiar with digital marketing tools.
  • Outstanding communication and interpersonal skills.
  • Ability to work independently and adapt in a fast-paced environment.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Marketing, Public Relations, and Writing/Editing
Industries
  • International Trade and Development
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Coworker (Ministry of Commerce

Jeddah, Makkah IKEA

Posted today

Job Viewed

Tap Again To Close

Job Description

**Company description**
Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.

**Job description**
- Responsible to strengthen IKEA as the leader in home furnishing by providing a quality service to all IKEA customers who raise complain though Ministry of commerce and Investment.
- Provide a courteous and positive customer service experience to strengthen IKEA’s position as the best home furnishing store
- Daily check for MCI portals ( Retail & Online ) to review / extract tickets
- Ensure that for each MCI ticket on portal there is CRM case registered.
- Create CRM cases under the right category with explained complaint description.
- Follow up on MCI CRM cases till it is completely resolved
- Contact MCI customers through appropriate channel to confirm receiving the complaint, gather information or update on case resolution.
- Before contacting customers, agent should CRM or order related history in the system to be able addressing customer issue & propose suitable solution.
- Check the history in the system before you call the customer to be able to ask him related and needed question
- For any MCI Ticket received, if the case is active in CRM then agent should make sure to flag this case as an MCI.
- Agent should ensure to fill correctly all the information required in CRM for MCI cases like portal date & ticket no.
- Contact other business unit to ensure resolving the issue within 4 days from portal date
- Confirm back with customers who have delivery and assembly service to ensure that it is completely delivered.
- Ensure to respond as per IKEA tone of voice though all way of communication - Contact the customer during the service and after it is completed
- Respond in a timely and professional manner, adhering to all IKEA customer service policies

**Qualification** General retailing experience**
- 1-2 years experience of working in Customer Service department of retail organization
- Preferably a college degree
- Knowledge of principles and processes for providing customer and personal services

**Communication skills**
- Must be able to speak and understand English & Arabic
- Must have excellent communication and interpersonal skills
- Must be able to share knowledge and learning
- Must have ability and sense of active learning
- Must Have Strong problem-solving skills with attention to detail

**Leadership skills**
- Proactive and courteous customer approach
- Able to accept criticism and deal calmly and effectively within high stress situations
This advertiser has chosen not to accept applicants from your region.

Customer Service Jobs in Jeddah (Sep 2025) - Bayt.com

New
Jeddah, Makkah CARE

Posted today

Job Viewed

Tap Again To Close

Job Description

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.

Create a job alert for similar positions

Customer Service Jobs in Jeddah

The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.

Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.

We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.

Open pages and filters

Customer Service Jobs in Jeddah — 12 jobs found

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Interactions Jobs View All Jobs in Jeddah