57 Customer Service Representative jobs in Jeddah

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities:

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate:

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

Skills

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

We are seeking an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role is the main point of contact for external customers, handling callouts, inbound queries, and outbound calls. The agent supports 24/7 operations and assists the local team with key business applications and reporting.

1. Callout Handling:

• Manage various contacts including alarm calls, test calls, customer calls, case registrations, outbound calls, and technician calls.
• Handle callouts from customer contact to dispatch and case closure.
• Identify safety situations, provide safety instructions per global safety procedures, show empathy, and offer safety advice to calm passengers.
• Support supervisors in following up on open callouts and ensure technicians report back on open jobs, with reports available for review.
• Immediately connect customers to the appropriate KONE organization member or pass messages if the responsible person is unavailable, ensuring follow-up.

• Receive and resolve customer queries and complaints, follow up internally if needed, and communicate resolutions.
• Identify potential leads from customer cases and assign them to the sales team.

• Conduct transactional surveys post-callout or project, support marketing initiatives, and manage annual client contacts.

• Monitor and manage around-the-clock customer service operations for responsiveness and availability.
• Assist with report preparation, data tracking, and support for digital tools like KFM application, Intune, and other relevant applications.

• Bachelor's or Diploma Degree.
• Minimum two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerance and attention to detail.
• Motivated, goal-oriented, organized, and a self-starter focused on high-quality customer service.
• Fluency in English and Arabic.

• A dynamic team environment promoting collaboration.
• Comprehensive learning and development programs.
• Clear job targets and regular feedback.
• Opportunities for personal growth, mentoring, and coaching.
• Flexible work environment built on trust and respect.
• A value-based culture emphasizing sustainability and innovation.
• The chance to work for a successful organization.

Join to apply for the Customer Care Agent role at KONE

Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency — putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.

We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting.

What will you do?

Callout handling:

• Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts & case registrations, outbound calls and technician calls.
• Callouts – from customer call to dispatch and closing the case.
• Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.
• Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.
• Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.

Inbound:

• Receive and resolve queries and complaints.
• Follow up internally if necessary.
• Communicate resolution to customer.
• Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.

Outbound call handling:

• Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).
• Support local marketing in different customer contacting initiatives such as campaigns, etc.
• Nurse core 3 VA clients (annual contacting).

24/7 Service Monitoring & Operational Support:

• Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.
• Support the operations team with:
• Report preparation and data tracking.
• KFM (KONE Field Mobility) application.
• Intune installation and access support.
• Other relevant KONE digital tools and applications as needed.

Are you the one?

• Bachelor or Diploma Degree holder.
• Minimum two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerant and detailed focus.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Fluency in English and Arabic is a must.

What do we offer?

• Great dynamic team promoting a collaborative environment.
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
• Comprehensive learning and development programs covering a wide range of professional skills.
• Engaging job with position description and clear targets.
• Regular feedback through performance discussions.
• Opportunities for individual development.
• Mentoring and coaching programs.
• Flexibility, trust and respect.
• Value-based culture, behaviors and ethics.
• Sustainability and innovation.
• Working for a successful organization.

Overview

One of the most important responsibilities of the Complaints Handling Department is to ensure a high level of quality service is maintained through various available support channels, develop the work environment, and provide the necessary support to all units in the Customer Care Department. This includes ensuring compliance with approved Customer Care Department policies and procedures, ensuring that customers receive a high level of service, and improving the customer experience to the highest level. The department also provides daily, monthly, and quarterly reports to the line manager to monitor the performance of employees and customers.

• Receive complaints via the SAMA Cares system / eSAMA.
• Receive complaints via multiple channels (website, social media).
• Follow up and ensure the progress of internal complaints and the call center.
• Receive, review, and respond to complaints effectively and promptly.
• Accurately record complaints in the internal system.
• Continuously monitor complaints to maintain quality standards.
• Analyze the causes of complaints daily.
• Produce daily, monthly, and quarterly complaint records and reports.
• Receive and respond to calls and customers when needed and provide full support for the Call Center Team (internal complaints).
• Commit to working according to the established work plan and key performance indicators to achieve management objectives.
• Adhere to the Central Bank's policies and procedures.
• Receive or approve objection requests (SIMA) and respond to them effectively and promptly.
• Notify the line manager or the relevant department in the event of any suspicious financial transactions related to fraud or irregular representation.
• Work directly with the department manager to develop the Customer Care Department.

Academic Qualifications

• Bachelor's degree or equivalent.

Skills

• Communication skills - tactful (verbal and written).
• Highly organized and attentive to detail.
• Ability to handle multiple priorities.
• Advanced skills in Microsoft Excel and other programs.
• Problem-solving and time management skills.

Knowledge

• Customer service rules, regulations, and procedures.
• Knowledge of analysis, quality, and continuous improvement basics.
• Knowledge of CRM systems.

Experience

Practical experience in customer service - handling complaints.

• Associate

• Full-time

• Customer Service

One of the most important responsibilities of the Complaints Handling Department is to ensure a high level of quality service is maintained through various available support channels, develop the work environment, and provide the necessary support to all units in the Customer Care Department. This includes ensuring compliance with approved Customer Care Department policies and procedures, ensuring that customers receive a high level of service, and improving the customer experience to the highest level. The department also provides daily, monthly, and quarterly reports to the line manager to monitor the performance of employees and customers.

• Receive complaints via the SAMA Cares system / eSAMA.
• Receive complaints via multiple channels (website, social media).
• Follow up and ensure the progress of internal complaints and the call center.
• Receive, review, and respond to complaints effectively and promptly.
• Accurately record complaints in the internal system.
• Continuously monitor complaints to maintain quality standards.
• Analyze the causes of complaints daily.
• Produce daily, monthly, and quarterly complaint records and reports.
• Receive and respond to calls and customers when needed and provide full support for the Call Center Team (internal complaints).
• Commit to working according to the established work plan and key performance indicators to achieve management objectives.
• Adhere to the Central Bank's policies and procedures.
• Receive or approve objection requests (SIMA) and respond to them effectively and promptly.
• Notify the line manager or the relevant department in the event of any suspicious financial transactions related to fraud or irregular representation.
• Work directly with the department manager to develop the Customer Care Department.

Academic Qualifications

• Bachelor's degree or equivalent.

Skills

• Communication skills - tactful (verbal and written).
• Highly organized and attentive to detail.
• Ability to handle multiple priorities.
• Advanced skills in Microsoft Excel and other programs.
• Problem-solving and time management skills.

Knowledge

• Customer service rules, regulations, and procedures.
• Knowledge of analysis, quality, and continuous improvement basics.
• Knowledge of CRM systems.

Experience

Practical experience in customer service - handling complaints.

• Associate

• Full-time

• Customer Service

Overview

The Customer Care Specialist is part of our Customer Care Location team, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information to be able to execute on our customer behalf.

The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.

• Proactively advise and consult Customers to ensure satisfaction.
• Monitoring Customer Shipments to provide proactive updates to customers and to solve problems in anticipation of customer complaints.
• Inclusion and transfer of customer requirements into the KN systems.
• Creating, refining, and reviewing reports as needed, including performance analysis.
• Exchange knowledge with the sales and account management teams.

• Degree in logistics, supply chain or a similar discipline
• Minimum 2 years experience in a freight forwarding with a focus on Air Logistics
• Excellent analytical, organizational and problem solving skills
• Excellent communication with fluency in English language

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

Logistyka kształtuje nasze codzienne życie – od produktów, z których korzystamy, po opiekę medyczną, na której polegamy. W Kuehne+Nagel Twoja praca to coś więcej niż logistyka – to umożliwianie codziennych i wyjątkowych chwil w życiu ludzi na całym świecie.

Jako globalny lider z bogatą historią i wizją przyszłości, tworzymy bezpieczne i stabilne środowisko, w którym Twoja kariera naprawdę ma znaczenie. Niezależnie od tego, czy dostarczamy leki ratujące życie, wdrażamy ekologiczne rozwiązania transportowe czy wspieramy lokalne społeczności – to, co robisz, ma realny wpływ. Twoja kariera to znacznie więcej, niż możesz sobie wyobrazić.

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

As an AI Product Engineer / Customer Care - Chatbot, you will be instrumental in defining and leading the vision, strategy, and execution of AI-powered solutions that elevate customer experiences. You’ll play a key role in transforming emerging technologies—such as Large Language Models (LLMs), generative AI, and automation—into customer-centric products that deliver measurable business value.

Help us shape the future of communication by:

• Owning and maintaining the AI product roadmap, balancing innovation with business priorities while aligning with organizational goals.

• Leading the development of AI/ML-powered solutions, working closely with data scientists, engineers, and cross-functional teams to deliver scalable, high-impact products.

• Translating complex AI concepts into clear business outcomes, ensuring alignment between technical capabilities and customer needs.

• Conducting customer and market research (interviews, competitive analysis, trend tracking) to uncover opportunities for AI-driven innovation.

• Defining and monitoring success metrics and KPIs, using data-driven insights to iterate on features and optimize performance.

• Managing the full product lifecycle from ideation, prototyping, and backlog prioritization to testing, deployment, and scaling.

• Ensuring products are built with ethical AI principles, adhering to fairness, transparency, and data privacy best practices.

• Partnering with customer-facing teams to gather feedback, validate solutions, and drive adoption.

What you'll bring:

• 4+ years of product management experience with a proven track record of delivering successful products.

• 1+ years leading AI initiatives or strong experience with data-driven products and demonstrated interest in AI/ML.

• Solid understanding of AI technologies, including LLMs, generative AI, NLP, and automation frameworks.

• Hands-on experience with AI prototyping tools, APIs, and developer ecosystems.

• Ability to translate customer and business needs into technical requirements and prioritize effectively.

• Strong data-driven mindset with experience defining KPIs and leveraging analytics to guide product decisions.

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a related field (or equivalent experience).

• Excellent communication and presentation skills for engaging stakeholders, executives, and customers.

• Ability to shift seamlessly between strategic vision and tactical execution.

• Experience working in fast-paced SaaS or startup environments.

• Previous experience in customer service platforms or conversational marketing.

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after the first anniversary.

• Your Birthday off!

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave for new parents.

• LinkedIn learning license.

Overview

Call Center Representative (No English Required), Jeddah, Saudi Arabia

We are seeking a Call Center Representative to join our team in Jeddah, Saudi Arabia. This position is ideal for individuals who are looking for a full-time job with accommodation and do not require English proficiency. The successful candidate will be required to handle customer inquiries and complaints via telephone, email, or other electronic means.

The successful candidate should have excellent communication and interpersonal skills, as well as the ability to multitask effectively. Previous experience in customer service is advantageous; however, we are willing to consider candidates who are fresh graduates from any relevant field of study.

In this role, you will be expected to be proactive in resolving customer issues and maintain good relationships with them. You should also provide feedback on customer satisfaction and suggest initiatives for improvement. Additionally, you must ensure that all customer inquiries and complaints are handled in accordance with the company's policies and procedures.

• Handle customer inquiries and complaints via telephone, email, or other electronic means
• Be proactive in resolving customer issues and maintain good relationships with customers
• Provide feedback on customer satisfaction and suggest initiatives for improvement
• Ensure that all customer inquiries and complaints are handled in accordance with the company's policies and procedures

• Excellent communication and interpersonal skills
• Ability to multitask effectively
• Previous experience in customer service is advantageous
• Fresh graduates from any relevant field may be considered