13 Customer Relations Manager jobs in Jeddah

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Retail Florists

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Jeddah, Makkah, Saudi Arabia 15 hours ago

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

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JOB PURPOSE:

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

AREAS OF RESPONSIBILITY:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job to ensure continuity of work.
• Addresses all customers’ service needs as per quality standards.
• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

Minimum Qualifications:

Bachelor’s in Hospitality or equivalent

Minimum Experience:

1-3 years relevant experience.

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Retail Florists

Referrals increase your chances of interviewing at Florose by 2x

Jeddah, Makkah, Saudi Arabia 15 hours ago

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

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• To provide excellent customer service to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction with the company's logistics and transportation services.

• Handling Customer Inquiries: Respond to customer inquiries via phone, email, chat, and in-person regarding shipments, deliveries, tracking, billing, and other service-related questions.
• Order Processing & Tracking Support: Assist customers with placing orders, tracking shipments, and providing updates on delivery status.
• Problem Resolution & Complaint Handling: Investigate and resolve customer complaints and issues efficiently and professionally.
• Providing Information & Guidance: Provide customers with information about the company's services, policies, and procedures.
• Documentation & Record Keeping (Customer Interaction): Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system or other relevant databases.
• Customer Relationship Management (CRM) System Usage: Utilize the CRM system to manage customer interactions, track cases, and maintain customer profiles.
• Collaboration with Other Departments: Collaborate with other departments (e.g., Operations, Logistics, Sales) to resolve customer issues and ensure seamless service delivery.
• Feedback Collection: Collect customer feedback and provide it to management for service improvement.
• Adherence to Service Standards: Adhere to company service standards and procedures to ensure consistent and high-quality customer service.
• Escalation of Complex Issues: Escalate complex customer issues to the supervisor or manager as needed.

• Educational Qualifications and Certifications: High school diploma or equivalent is typically required. An associate's degree or relevant certifications in customer service are a plus.
• Knowledge: Basic knowledge of customer service principles and best practices. Understanding of the company's services, policies, and procedures. Basic knowledge of logistics and transportation processes is beneficial.
• Technical Skills: Good communication, interpersonal, and problem-solving skills. Proficiency in using CRM systems and other customer service tools. Basic computer skills are essential.
• Language Skills: Arabic and English are essential. Excellent communication skills in both languages are crucial.
• Experience: Minimum of 0-2 years of experience in customer service or a related field. Entry-level candidates with strong communication and interpersonal skills may be considered.

• Key Internal Contacts:
• Operations Department
• Logistics Department
• Other Customer Service Agents/Representatives
• Purpose of Interaction: Resolving customer issues, coordinating service delivery, and sharing information.
• Key External Contacts:
• Customers
• Purpose of Interaction: Providing customer service, addressing inquiries, and resolving issues.

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

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Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

- Only for Saudi Citizens

- Priority for females (driving license is advantage)

- Minimum 1 Year Experience In Administrative Work.

- B2 level in English or 6.0 in IELTS minimum

- Excellent knowledge of computer applications especially SAP

- Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

- IATA Qualifications Are Advantage

- At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

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(Your Company Name) is a leading online platform for hotel reservations, dedicated to providing seamless booking experiences for travelers. We are seeking a proactive and detail-oriented CRM Manager to enhance our customer service and optimize our CRM system.

Location: Jeddah, Makkah, Saudi Arabia

• Oversee the CRM system to ensure efficient management of hotel reservations and customer interactions.
• Analyze customer data and feedback to identify trends and improve user experience.
• Collaborate with marketing and tech teams to implement targeted campaigns and features based on customer insights.
• Train and support team members in utilizing CRM tools to enhance service delivery.
• Address customer inquiries and resolve issues promptly and effectively.
• Monitor CRM performance metrics and provide recommendations for continuous improvement.

• Proven experience in CRM management, preferably in the online travel or hospitality sector.
• Strong understanding of hotel reservation systems and customer service best practices.
• Excellent analytical skills with the ability to interpret data and make informed decisions.
• Proficient in CRM software and familiar with digital marketing tools.
• Outstanding communication and interpersonal skills.
• Ability to work independently and adapt in a fast-paced environment.

• Entry level

• Full-time

• Marketing, Public Relations, and Writing/Editing

• International Trade and Development

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The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.

Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.

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Customer Service Jobs in Jeddah — 12 jobs found