8 Customer Relations Manager jobs in Jeddah
Customer Service Supervisor
Posted 1 day ago
Job Viewed
Job Description
JOB PURPOSE :
Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.
As a Customer Service Supervisor, you will oversee a team of approximately 6–10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.
KEY RESPONSIBILITIES :
- Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
- Track and improve customer service KPIs, developing action plans to exceed targets.
- Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
- Ensure clear and professional communication with internal teams and customers.
- Maintain compliance with internal procedures while enhancing customer experience.
- Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
- Monitor daily order activity and coordinate with logistics to resolve delivery issues.
- Provide exceptional customer service, managing difficult customers when necessary.
- Expertly use SAP and understand its impact on other systems.
- Innovate solutions based on product, customer, and market knowledge.
- Manage and resolve customer complaints in a timely manner.
- Provide pricing, availability, and scheduling information within established guidelines.
- Support master data accuracy and manage pricing roles as needed.
- Ensure audit requests are satisfied during the annual financial audit process.
- Support customer service representatives and back them up when necessary.
- Demonstrate problem-solving skills and adaptability in a dynamic environment.
- Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
- Be familiar with month-end processes, credit/debit processes, and other financial aspects.
QUALIFICATIONS, EXPERIENCE, & SKILLS :
Minimum Qualification and Experience :
- University degree.
- 5+ years of experience in a reputable organization in related roles.
- Exposure to customer service roles is preferred.
Job Specific Skills :
- Excellent communication and problem-solving skills.
- Ability to work under pressure.
- Skills in MS reporting tools like Excel, PowerPoint, etc.
We’re committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.
#J-18808-LjbffrCustomer Service Supervisor
Posted 6 days ago
Job Viewed
Job Description
JOB PURPOSE :
Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.
As a Customer Service Supervisor, you will oversee a team of approximately 6-10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.
KEY RESPONSIBILITIES :
- Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
- Track and improve customer service KPIs, developing action plans to exceed targets.
- Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
- Ensure clear and professional communication with internal teams and customers.
- Maintain compliance with internal procedures while enhancing customer experience.
- Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
- Monitor daily order activity and coordinate with logistics to resolve delivery issues.
- Provide exceptional customer service, managing difficult customers when necessary.
- Expertly use SAP and understand its impact on other systems.
- Innovate solutions based on product, customer, and market knowledge.
- Manage and resolve customer complaints in a timely manner.
- Provide pricing, availability, and scheduling information within established guidelines.
- Support master data accuracy and manage pricing roles as needed.
- Ensure audit requests are satisfied during the annual financial audit process.
- Support customer service representatives and back them up when necessary.
- Demonstrate problem-solving skills and adaptability in a dynamic environment.
- Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
- Be familiar with month-end processes, credit/debit processes, and other financial aspects.
QUALIFICATIONS, EXPERIENCE, & SKILLS :
Minimum Qualification and Experience :
- University degree.
- 5+ years of experience in a reputable organization in related roles.
- Exposure to customer service roles is preferred.
Job Specific Skills :
- Excellent communication and problem-solving skills.
- Ability to work under pressure.
- Skills in MS reporting tools like Excel, PowerPoint, etc.
We're committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.
Officer - Customer Service (Jeddah)
Posted 1 day ago
Job Viewed
Job Description
About the Company:
Join UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.
Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Purpose:
To meet and guide walk-in clients, promote FAB products, offers and non-branch channels.
Key Accountabilities:
Generic Accountability
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
- Educate Classic and Advantage customers about automated channels including ATM, call center and online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
Job Specific Accountabilities
- Agree on personal sales targets with the retails sales manager and the branch manager
Frameworks:
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
- Authorized to take decisions as per the approved authorization matrix.
Qualification & Experiences:
Minimum Qualification
- Bachelor’s degree in accounting or related discipline.
Minimum Experience
- 3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures
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#J-18808-LjbffrOfficer - Customer Service (Jeddah)
Posted 14 days ago
Job Viewed
Job Description
About the Company:
Join UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.
Be ready to make your mark a top company, in an exciting & dynamic industry.
Job Purpose:
To meet and guide walk-in clients, promote FAB products, offers and non-branch channels.
Key Accountabilities:
Generic Accountability
- Actively sell/cross-sell asset and liability products to new and existing customers
- Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
- Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
- Encourage customers to build their balances with the bank in order to migrate to higher customer programs
- Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
- Educate Classic and Advantage customers about automated channels including ATM, call center and online and promote their migration to these channels
- Attract new customers to branch through personal relations and existing customer referrals
- Respond to call center regarding customer inquiries forwarded
- Meet individual sales targets
- Participate in and potentially lead daily retail sales team meetings
Job Specific Accountabilities
- Agree on personal sales targets with the retails sales manager and the branch manager
Frameworks:
- Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
- Authorized to take decisions as per the approved authorization matrix.
Qualification & Experiences:
Minimum Qualification
- Bachelor's degree in accounting or related discipline.
Minimum Experience
- 3 years' relevant experience in the banking sector. Familiarity with bank products and related policies and procedures
Customer Service Specialist (3PL- Female)
Posted 1 day ago
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Job Description
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Post
Customer Service Specialist (3PL- Female)
Post
Customer Service Specialist (3PL- Female)
Department
Moving - Dammam
Job Description
Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.
Qualification
– Only for Saudi Citizens
– Priority for females (driving license is advantage)
– Minimum 1 Year Experience In Administrative Work.
– B2 level in English or 6.0 in IELTS minimum
– Excellent knowledge of computer applications especially SAP
– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;
– IATA Qualifications Are Advantage
– At least 2 year diploma in administration or 4 years in woring experience
Employment Type
Full Time
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Warehousing and Storage
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Jiddah, Makkah, Saudi Arabia 19 hours ago
Jeddah, Makkah, Saudi Arabia 21 hours ago
Customer Experience Specialist - JapaneseJeddah, Makkah, Saudi Arabia 19 hours ago
Jeddah, Makkah, Saudi Arabia 20 hours ago
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#J-18808-LjbffrCustomer Service Specialist (3PL- Female)
Posted 16 days ago
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Job Description
Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia
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Post
Customer Service Specialist (3PL- Female)
Post
Customer Service Specialist (3PL- Female)
Department
Moving - Dammam
Job Description
Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.
Qualification
- Only for Saudi Citizens
- Priority for females (driving license is advantage)
- Minimum 1 Year Experience In Administrative Work.
- B2 level in English or 6.0 in IELTS minimum
- Excellent knowledge of computer applications especially SAP
- Excellent interpersonal skills and ability to work in a multi-stakeholder environment;
- IATA Qualifications Are Advantage
- At least 2 year diploma in administration or 4 years in woring experience
Employment Type
Full Time
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Warehousing and Storage
Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x
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Jiddah, Makkah, Saudi Arabia 19 hours ago
Jeddah, Makkah, Saudi Arabia 21 hours ago
Customer Experience Specialist - JapaneseJeddah, Makkah, Saudi Arabia 19 hours ago
Jeddah, Makkah, Saudi Arabia 20 hours ago
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Senior Customer Sales & Service Agent-jeddah
Posted today
Job Viewed
Job Description
Qualifications & Experience: Commercial/Sales.Other : 3+ Years: Educated to at least GCSE or A Level standard or equivalent. Experience in a contact centre or reservations office environment within the airline or travel industry. Knowledge/skills: Knowledge of contact centre and airline/travel industry procedures and methodology. Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems. PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail. Other languages besides English: As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous. Please note that you must have the right to live and work in Saudi Arabia.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays.
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Sr Sales & Account Management
Posted today
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Job Description
**Req ID**: 60248
**Job Family**: Sales
Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey!
We're seeking an enthusiastic **Senior Sales Account Manager** to manage the commercial and operational relationship for Sabre Travel Network in Jaddah - Saudi Arabia. The position requires a customer-centric thought process as well as advanced sales skills.
**RESPONSIBILITIES**:
- Under general supervision, responsible for interfacing with customers prior to and/or after sale
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Pre-Sale: analysis of customer inquiries to determine appropriate product literature and pricing schedules; influencing production and shipping schedules; recommending price changes based on company/customer relationship; recognizing new business opportunities
- Post-Sale: resolving production scheduling, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; changing production and shipping schedules; and recognizing add-on business opportunities
- Provides account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Establish and manage an effective business relationship with customers/associates via innovative strategies to maximize sales and/or bookings
- Product positioning to internal and external customers
- Recommends changes in policies and procedures in order to maximize revenue generation and manage account margin.
- Monitors campaign performance and provides the client with recommendations for optimization.
- Establishes positive relationship and results in order to solidify renewal opportunities.
- Any other duty assigned by the Area/Country Manager
**Job Requirements**:
- Bachelor degree required
- Minimum 5 years related work experience
- Good understanding of the travel distribution industry and/or IT
- Experience with GDS
- Experience in managing business relationships and driving growth with customers
- Experience creating presentations and conducting webinars
- Experience with presenting company story and products to a customer and measuring customer success
- Experience in up-selling products to customers and reaching sales goals
- Experience with negotiating contracts/pricing
- Strong time management, multi-tasking, and organizational skills
- Strong communication skills (written and verbal).
- Strong interpersonal skills, internal and external, and ability to communicate at all levels.
- Fluency in English, Native Arabic
Important:
**Disclaimer**: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.
Please submit CV only in** ENGLISH**
**Join our life community at Sabre by following us on Twitter, Facebook and LinkedIn**
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