530 Training Manager jobs in Saudi Arabia

We at SAED Int’l Invites you to Join one of our Major Partner Job Fair Open Day in Riyadh – Very Soon!

Grade - 3

Experience Minimum 5 years of experience in CX Training, with at least 3 years in a managerial role overseeing training teams.

As a Training Manager, you will lead and oversee the training operations in Saudi Arabia, ensuring the delivery of high-quality training programs for our customer service teams. You will manage a team of Training Leads and Trainers, align training initiatives with business objectives, and drive continuous improvement in trainers performance and customer satisfaction. This role requires strategic oversight, stakeholder collaboration, and a focus on achieving measurable outcomes in a fast-paced CX environment.

The effectiveness of the role will be measured by trainers performance metrics, customer satisfaction scores, and team development milestones.

• Manage and lead a team of Training Leads, each overseeing 5-7 Trainers, including recruitment, onboarding, performance evaluations, and professional development.
• Oversee the delivery of new-hires and on-the-job training, ensuring consistency with across face-to-face, virtual, and hybrid formats.
• Collaborate with stakeholders including HR, Talent Acquisition, CX Operations, Quality, and Content teams to align programs with organizational goals, and address gaps in hiring, quality, and operations.
• Analyze training outcomes, agent performance data, and customer interaction quality across different channels (calls, emails, and chats) to identify trends, root causes of issues, and opportunities for improvement; provide data-driven recommendations and implement solutions.
• Develop and maintain certification mechanisms for Trainers and Leads, including train-the-trainer programs, upskilling workshops, and remote facilitation skills.
• Track and report on key metrics such as training throughput, feedback, and customer satisfaction; make necessary adjustments to enhance outcomes.
• Ensure compliance with adult learning principles, cultural nuances of the GCC region, and best practices in managing remote and on-site teams.

Skills, Knowledge, and Expertise

• You have a bachelor's degree in a related field (e.g., communication, psychology, business, education).
• You have a minimum of 5 years of experience in Customer Service operations or training, with a proven track record in designing and delivering programs such as new hire training (NHT) and on-the-job training (OJT).
• You bring at least 3 years of experience in team management, including leading trainers or supervisors, with a focus on performance management and development.
• You are Fluent in English (C1) and Arabic, with a deep understanding of the cultural nuances of the Saudi Arabian and GCC region.
• You have strong leadership, communication, coaching, and interpersonal skills to manage teams and stakeholders effectively.
• You possess analytical and problem-solving skills to evaluate data, identify trends, and drive improvements.
• You have excellent organizational and time management skills to handle multiple priorities in a dynamic environment.
• You are proficient in Microsoft Office Suite, learning management systems, and customer support tools (e.g., CRM software, ticketing systems). Preferred qualifications:
• Advanced knowledge of adult learning principles, instructional design methodologies, and facilitation techniques.
• Certification in customer service training, leadership, or related soft skills (e.g., train-the-trainer certifications).
• Conflict Resolution Skills: Ability to remain composed under pressure, effectively resolve disputes by addressing underlying issues, and prevent escalations within teams or with stakeholders.

Join to apply for the Training Manager role at MENA Consultant

Location: Riyadh, KSA.

Years of Experience: 8-10 years.

Working Arrangement: on-site.

Language Requirements: Fluency in Arabic & English (written and spoken).

The Training Manager will be responsible for overseeing the design, delivery, and management of the organization's training programs. This role requires strong project management expertise in training initiatives, experience in managing training for senior professionals, and the ability to work closely with high-level stakeholders. The Training Manager will also contribute to training-related proposals and ensure alignment with organizational goals and consulting best practices.

• Lead and manage the end-to-end execution of training programs, from needs analysis to evaluation.
• Oversee the development of training plans, content, and delivery methodologies.
• Ensure training initiatives are aligned with organizational objectives and consulting frameworks.
• Deliver or coordinate training sessions for senior staff and leadership audiences.
• Engage with high-level stakeholders to align training goals, expectations, and outcomes.
• Manage project timelines, budgets, and reporting for training initiatives.
• Contribute to the preparation of training proposals, including scope, methodology, and delivery plans.
• Monitor training effectiveness and provide recommendations for continuous improvement.
• Facilitate knowledge transfer and ensure sustainability of training programs.

• Proven experience in project management of training programs.
• Background in consulting.
• Demonstrated experience in training senior professionals.
• Strong track record of working with high-level stakeholders.
• Experience preparing and contributing to training-related proposals.

• Bachelor's or Master's degree in Education, Human Resources, Business Administration, or a related field.
• Strong communication, facilitation, and stakeholder engagement skills.
• Ability to manage multiple projects simultaneously with attention to detail.
• Professional certifications in project management (PMP, PRINCE2) or training (CIPD, ATD) are an advantage.
• High level of professionalism, adaptability, and organizational skills.

• Mid-Senior level

• Full-time

• Human Resources

• Staffing and Recruiting

Referrals increase your chances of interviewing at MENA Consultant by 2x

Get notified about new Training Manager jobs in Riyadh, Riyadh, Saudi Arabia .

We at SAED Int'l Invites you to Join one of our Major Partner Job Fair Open Day in Riyadh - Very Soon!

Grade - 3

Experience Minimum 5 years of experience in CX Training, with at least 3 years in a managerial role overseeing training teams.

As a Training Manager, you will lead and oversee the training operations in Saudi Arabia, ensuring the delivery of high-quality training programs for our customer service teams. You will manage a team of Training Leads and Trainers, align training initiatives with business objectives, and drive continuous improvement in trainers performance and customer satisfaction. This role requires strategic oversight, stakeholder collaboration, and a focus on achieving measurable outcomes in a fast-paced CX environment.

The effectiveness of the role will be measured by trainers performance metrics, customer satisfaction scores, and team development milestones.

• Manage and lead a team of Training Leads, each overseeing 5-7 Trainers, including recruitment, onboarding, performance evaluations, and professional development.
• Oversee the delivery of new-hires and on-the-job training, ensuring consistency with across face-to-face, virtual, and hybrid formats.
• Collaborate with stakeholders including HR, Talent Acquisition, CX Operations, Quality, and Content teams to align programs with organizational goals, and address gaps in hiring, quality, and operations.
• Analyze training outcomes, agent performance data, and customer interaction quality across different channels (calls, emails, and chats) to identify trends, root causes of issues, and opportunities for improvement; provide data-driven recommendations and implement solutions.
• Develop and maintain certification mechanisms for Trainers and Leads, including train-the-trainer programs, upskilling workshops, and remote facilitation skills.
• Track and report on key metrics such as training throughput, feedback, and customer satisfaction; make necessary adjustments to enhance outcomes.
• Ensure compliance with adult learning principles, cultural nuances of the GCC region, and best practices in managing remote and on-site teams.

Skills, Knowledge, and Expertise

• You have a bachelor's degree in a related field (e.g., communication, psychology, business, education).
• You have a minimum of 5 years of experience in Customer Service operations or training, with a proven track record in designing and delivering programs such as new hire training (NHT) and on-the-job training (OJT).
• You bring at least 3 years of experience in team management, including leading trainers or supervisors, with a focus on performance management and development.
• You are Fluent in English (C1) and Arabic, with a deep understanding of the cultural nuances of the Saudi Arabian and GCC region.
• You have strong leadership, communication, coaching, and interpersonal skills to manage teams and stakeholders effectively.
• You possess analytical and problem-solving skills to evaluate data, identify trends, and drive improvements.
• You have excellent organizational and time management skills to handle multiple priorities in a dynamic environment.
• You are proficient in Microsoft Office Suite, learning management systems, and customer support tools (e.g., CRM software, ticketing systems). Preferred qualifications:
• Advanced knowledge of adult learning principles, instructional design methodologies, and facilitation techniques.
• Certification in customer service training, leadership, or related soft skills (e.g., train-the-trainer certifications).
• Conflict Resolution Skills: Ability to remain composed under pressure, effectively resolve disputes by addressing underlying issues, and prevent escalations within teams or with stakeholders.

Join to apply for the Training Manager role at MENA Consultant

Location: Riyadh, KSA.

Years of Experience: 8-10 years.

Working Arrangement: on-site.

Language Requirements: Fluency in Arabic & English (written and spoken).

The Training Manager will be responsible for overseeing the design, delivery, and management of the organization's training programs. This role requires strong project management expertise in training initiatives, experience in managing training for senior professionals, and the ability to work closely with high-level stakeholders. The Training Manager will also contribute to training-related proposals and ensure alignment with organizational goals and consulting best practices.

• Lead and manage the end-to-end execution of training programs, from needs analysis to evaluation.
• Oversee the development of training plans, content, and delivery methodologies.
• Ensure training initiatives are aligned with organizational objectives and consulting frameworks.
• Deliver or coordinate training sessions for senior staff and leadership audiences.
• Engage with high-level stakeholders to align training goals, expectations, and outcomes.
• Manage project timelines, budgets, and reporting for training initiatives.
• Contribute to the preparation of training proposals, including scope, methodology, and delivery plans.
• Monitor training effectiveness and provide recommendations for continuous improvement.
• Facilitate knowledge transfer and ensure sustainability of training programs.

• Proven experience in project management of training programs.
• Background in consulting.
• Demonstrated experience in training senior professionals.
• Strong track record of working with high-level stakeholders.
• Experience preparing and contributing to training-related proposals.

• Bachelor's or Master's degree in Education, Human Resources, Business Administration, or a related field.
• Strong communication, facilitation, and stakeholder engagement skills.
• Ability to manage multiple projects simultaneously with attention to detail.
• Professional certifications in project management (PMP, PRINCE2) or training (CIPD, ATD) are an advantage.
• High level of professionalism, adaptability, and organizational skills.

• Mid-Senior level

• Full-time

• Human Resources

• Staffing and Recruiting

Referrals increase your chances of interviewing at MENA Consultant by 2x

Get notified about new Training Manager jobs in Riyadh, Riyadh, Saudi Arabia .

Company Description

At UV Gulf, we set industry standards by going beyond compliance in inspection, testing, NDTs, calibration, and technical advisory services. Based in Dammam, we empower industries to operate with confidence and deliver excellence through our commitment to innovation, certified precision, and perfection. We elevate quality through our relentless pursuit of progress and redefine what it means to measure quality.

Role Description

This is a full-time hybrid role for a Training Manager based in Dammam, with some work from home flexibility. The Training Manager will be responsible for developing and implementing effective training programs, conducting training sessions, assessing the effectiveness of training programs, and ensuring they meet company and industry standards. The Training Manager will also work closely with various departments to identify training needs and develop customized training solutions.

Qualifications

• Experience in developing and implementing training programs
• Strong presentation and communication skills
• Knowledge of industry standards and regulations
• Proficiency in using training software and tools
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Experience in the inspection, testing, or calibration industry is a plus
• Bachelor's degree in Education, Human Resources, or related field

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description
We are seeking an enthusiastic and innovative Training Manager to join our team in Madinah, Saudi Arabia. As a key member of our organization, you will be responsible for developing and implementing comprehensive training programs that enhance employee skills and drive organizational success.

• Assess training needs across the organization and design tailored learning and development strategies
• Create and execute engaging onboarding experiences for new employees
• Develop and facilitate leadership training programs for various levels of management
• Identify skill gaps and create targeted training initiatives to address them
• Collaborate with department heads to review and update job-specific training materials
• Implement and manage mentoring programs to support employee growth and engagement
• Evaluate the effectiveness of training programs and make data-driven improvements
• Manage the training budget and forecast future training needs
• Maintain accurate records of all training activities and participant information
• Support the organization's diversity and inclusion initiatives through specialized training programs
• Stay current with industry trends and best practices in learning and development

Qualifications

• Minimum of 2 years' experience in a leadership role, preferably in training and development
• Bachelor's degree in Human Resources, Business Administration, or a related field
• Proven track record in needs assessment and facilitation of training programs
• Strong knowledge of adult learning principles and instructional design
• Experience in developing and implementing diverse training programs
• Proficiency in Microsoft Office suite and Learning Management Systems (LMS)
• Excellent communication, presentation, and interpersonal skills
• Results-oriented with the ability to prioritize and work effectively under pressure
• Innovative and creative thinking with a passion for employee development
• Strong data analysis and strategy creation skills
• Project management experience, particularly in training-related initiatives
• Facilitation certifications (e.g., DDI, Clifton Strengths) are a plus
• Knowledge of local culture and business practices in Saudi Arabia is beneficial

Additional Information

Your Team And Working Environment
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture

Note: Customization may be included for any specific local or legislative requirements, such as work permits

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Title: Training Manager / Training Engineer

Department: Human Resources / Learning & Development / HSE

Reporting To: HR Manager / Project Director / Head of HSE

Job Purpose:

The Training Manager/Engineer is responsible for planning, developing, and implementing training programs to enhance the skills, competencies, and safety awareness of employees and project personnel. The role ensures that training initiatives align with company standards, regulatory requirements, and project objectives.

Key Responsibilities:

• Assess training needs across the organization and project teams.
• Develop and implement training programs for technical skills, safety, quality, and operational procedures.
• Prepare training materials, manuals, presentations, and e-learning modules.
• Conduct on-site and classroom training sessions for employees, supervisors, and contractors.
• Track and maintain training records, certifications, and attendance for all personnel.
• Evaluate training effectiveness through assessments, feedback, and performance improvement metrics.
• Coordinate with HSE, Quality, and Project Management teams to ensure compliance with mandatory training requirements.
• Manage and mentor junior training staff and engineers.
• Liaise with external training providers, consultants, and certification bodies as required.
• Prepare reports on training activities, completion rates, and recommendations for management.
• Promote a culture of continuous learning and professional development within the organization.

Qualifications & Skills:

• Bachelor's degree in Engineering, Human Resources, Education, or related field.
• Minimum 8–12 years of experience in training management or engineering training, preferably in construction, oil & gas, or industrial projects.
• Strong knowledge of HSE, quality, and operational standards relevant to the industry.
• Excellent presentation, communication, and interpersonal skills.
• Proficiency in MS Office, e-learning platforms, and training management software.
• Ability to design and deliver effective training programs for diverse teams.
• Certifications in training or HSE (NEBOSH, IOSH, or similar) are an added advantage.

Job Types: Full-time, Permanent

Role Overview:

Asteri Beauty is currently seeking a Training Manager who will play a vital role in the training and development of retail teams across regions. Reporting directly to the Head of Sales & Education as part of our lively HQ Riyadh team, the Training Manager will be responsible for the development and implementation of training and education strategies across all levels of retail, from frontline teams to retail management in free-standing stores, setting paths for retail excellence and customer centricity to improve key performance indicators. They will partner with retail and wholesale teams to ensure all business objectives are met, diagnosing action plans to drive results.

Key Responsibilities:

Educational excellence requires frequent store visits and as such, this is a field role:

• Acting as a business partner to the Head of Sales & Education, the Retail Operations Manager, Wholesale and TR Managers in diagnosing and discussing training needs, putting action plans in place to drive results across retail sales.
• Develop and execute training programs for frontline teams in line with Sales, Brand, Marketing and HR Strategies, including but not limited to Brand Training, Make-Up Artistry, Product Training, Sales / Performance Training, Make-Up Artistry Training.
• Create culture of performance by monitoring KPI's and track ROI of training programs.
• Consistently assessing the training and education of retail and wholesale teams, with evaluations being communicated to the leadership team to ensure up-to-date educational standards are met.
• Create and execute on-boarding programs for store and head office teams.
• Ensure highest standards of customer journey and product & service presentation through creating effective mystery shopping journey.
• Develop and maintain effective digital training platforms.
• Create Training Newsletters to keep teams engaged and up to date with brand, product & service knowledge.
• Actively monitor and work with teams to build on CRM initiatives.
• Create and maintain Training Calendars.
• Identify points of improvement in service and operations to maximize the stores/ accounts/ performance.
• Acting as a key figure in the execution of retail events, including but not limited to grand opening events, and product launches by coaching store teams on the frontlines, providing feedback on performance.
• Facilitating education and training seminars for retail and wholesale teams relevant to new-hire orientation, product training and further development when necessary.
• Working alongside free-standing store teams and wholesale teams to identify areas for education and training on the sales floors.
• Keep up with consumer trends and competitors; provide regular updates to the leadership team.

The Candidate:

Key attributes of an Education Manager include:

• 3+ years of relevant training and education experience, preferably in the GCC region.
• Extensive experience in wholesale partnership and a retail selling environment.
• Advanced customer service, make-up artistry and public speaking skills.
• The ability to drive sales through the training and education of retail teams.
• Demonstrating customer centricity with a focus on service excellence translated through educational focuses.
• Strong interpersonal and communication skills, with a sense of business acumen.
• Ability to work collaboratively to build positive business outcomes.
• Fluency in Arabic and English is a must.

Company Description
We are looking for a Training Manager to join the pre-opening of
SLS The Red Sea
.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea.
SLS The Red Sea
is planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description
Role Overview:
As the
Training Manager
at
SLS The Red Sea
, you will play a pivotal role in shaping the learning culture of one of the region's most exciting luxury lifestyle destinations. You will design and implement dynamic training programs that elevate service excellence, enhance team performance, and support the continued growth and development of our diverse and passionate team.

Key Responsibilities

• Learning Strategy & Implementation: Develop and execute a comprehensive training and development strategy aligned with the brand's standards and business goals.
• Onboarding & Orientation: Lead the onboarding experience to ensure all new colleagues are immersed in the SLS brand culture and operational expectations from day one.
• Service Excellence: Design and deliver engaging training focused on luxury service standards, brand behaviors, and guest experience excellence.
• Talent Development: Identify high-potential team members and support succession planning through tailored learning paths and leadership development initiatives.
• Collaboration: Partner with department heads to assess training needs and provide coaching and support to drive performance and engagement.
• Quality & Compliance: Ensure compliance with all mandatory training requirements and maintain accurate training records and reporting.
• Innovation: Continuously evolve training content, tools, and delivery methods to keep programs modern, interactive, and impactful.

Qualifications
Qualifications & Experience:

• Minimum 3–5 years of experience in training or learning & development, preferably in a luxury hospitality environment
• Strong facilitation, presentation, and communication skills
• Passionate about people development and guest service excellence
• Fluent in English; Arabic is a plus
• Experience with Learning Management Systems (LMS) and digital learning tools
• Creative, dynamic, and solutions-focused

Additional Information

What Awaits You.

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.

SLS The Red Sea
is set to become an iconic, world-class destination - offering immersive experiences, bold design, and unparalleled service. As a key member of our pre-opening team, you'll play an instrumental role in shaping the culture, training excellence, and long-term success of this landmark property.

If you're a passionate learning and development professional excited to help a visionary hotel to life, we'd love to connect. Apply now to be part of this extraordinary journey.

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