14 IT jobs in Saudi Arabia
Help Desk
Posted today
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Job Description
Technical Support:
- Providing first-line technical assistance to end-users for hardware, software, and network issues.
- Troubleshooting and resolving technical problems via phone, email, or in person.
- Walking users through problem-solving steps.
- Escalating complex issues to higher-level support teams.
- Maintaining a log of support requests and resolutions.
System Administration:
- Installing, configuring, and maintaining computer systems and applications.
- Managing user accounts and permissions.
- Monitoring system performance and identifying potential issues.
- Performing system backups and ensuring data security.
- Implementing and maintaining network infrastructure.
- Contributing to IT projects and upgrades.
Requirements
- He must have at least 6 years experience
- He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
- Providing technical support for systems and networks and solving problems Effectively.
- Managing, configuring and enabling assistance systems and networks To ensure continuity.
- Implement security procedures and monitor network performance.
- Provide technical guidance to users and achieve higher Satisfaction levels.
Help Desk Technician
Posted 2 days ago
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Job Description
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
#J-18808-LjbffrSpecialist - Help Desk
Posted 10 days ago
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Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
#J-18808-LjbffrHelp Desk Technician
Posted 17 days ago
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Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
Specialist - Help Desk
Posted today
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
#J-18808-LjbffrSpecialist - Help Desk
Posted today
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
Help Desk Agent
Posted today
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Job Description
Job Description
*SUMMARY *
Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.
*ESSENTIAL DUTIES AND RESPONSIBILITIES * include the following. Other duties may be assigned.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures necessary to perform job effectively
- Where applicable, communicate with customers to attempt to bring resolution
- Communicate feedback and progress to management
- Maintain diplomacy and tact when dealing with upset or escalated calls
- Escalate customer complaints and/or calls through the appropriate channels to management
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
*EDUCATION and/or EXPERIENCE *
- High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
- Knowledge and understanding of facility management environment
- Knowledge, understanding, and compliance with Service Request policies and procedures
- Previous customer service and/or call center experience is a must
- Bi-lingual (English and Arabic) is an advantage
- Knowledge in SAP is an advantage
ATTRIBUTES
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule.
*COMPUTER SKILLS *
Proficient with Microsoft Office
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Help Desk Specialist
Posted today
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About the Company
McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. Furthermore, the menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle
.
About the Role
Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald's stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.
Responsibilities
- Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
- Identify and escalate urgent technical issues to the appropriate teams.
- Communicate with users and resolve IT-related problems efficiently.
- Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
- Set up phones, fax machines, and internet connections for store staff.
- Respond to technical questions from users regarding new store systems.
- Prepare and submit system and hardware update reports to Senior Store Support.
Qualifications & Requirements
- 1 to 2 years experience in a related field
- Good knowledge of Microsoft operating systems, hardware, and software
- Bachelors Degree in Information Technology or related field
- Analytical Skills
- Communication Skills
- Interpersonal Skills
- Problem Solving Skills
- Bilingual in Arabic and English is plus
Help Desk Support
Posted today
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Job Description
Company Description
Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.
Role Description
This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.
Qualifications
- Network Administration and Network Engineering skills
- Experience in Network Design and Troubleshooting
- Proficiency in Network Security protocols and practices
- Strong problem-solving and analytical skills
- Excellent communication and team collaboration skills
- Bachelor's degree in Computer Science, Information Technology, or related field
- Relevant certifications such as CCNA, CCNP, or equivalent are a plus
- Experience in the telecommunications industry is a plus
IT Help Desk
Posted today
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Job Description
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
Qualification & Skills:
- Diploma on Technical support or related field.
- Hardware & Software Installation.
- Frequent mobility for the work day as required by the sourcing aspect of the job.
- Troubleshooting Software & Hardware.
- Printers & Copier installations & Driver.
- Ability to work under pressure.
- Minimum two years of experience.
Contract length: 12 months
**Job Types**: Full-time, Contract
**Education**:
- Diploma (preferred)
**Experience**:
- IT Help Desk: 2 years (preferred)
Work Remotely:
- No