232 Help Desk Support jobs in Saudi Arabia

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.

Company Description

Tamkeen Talents Co. is an innovative recruitment and human resources management solutions company. We are dedicated to innovation and excellence in our field, providing cutting-edge solutions to our clients in the areas of recruitment and HR management.

Role Description

This is a full-time, on-site role for an Information Technology Help Desk Support. The primary responsibilities include providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves responding to queries either in person or remotely, troubleshooting network issues. Additionally, the candidate will install, modify, and repair computer hardware and software, as well as provide customer service to end-users.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 0–1 year of relevant IT support experience
• Basic knowledge of Windows operating systems and networking (TCP/IP, DNS, DHCP)
• Strong Customer Service skills to assist users effectively
• Excellent problem-solving abilities and attention to details
• Eagerness to learn and grow in IT and system administration

Job Responsibilities

• Install, configure, and update software and hardware
• Troubleshoot hardware, software, and network issues
• Provide daily helpdesk support to end-users (onsite & remote)
• Assist with user account management (password resets, emails, etc.)
• Support the IT team with documentation, inventory, and system monitoring

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment’s like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user’s accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

$R Team Dubai

Skillspark is hiring on behalf of our partner for the role of Desktop Support Engineer based in Dhahran, Saudi Arabia.

This is a 12-month contract opportunity for motivated, technically skilled Saudi Nationals who are eager to grow their careers in IT support. The selected candidate will play a vital role in enhancing end-user support, ensuring timely resolution of technical issues, and contributing to consistent and reliable IT service delivery.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other end-user peripherals
• Install, configure, and maintain software and standard business applications
• Respond to user requests and manage incidents through the ticketing system in a timely and professional manner
• Troubleshoot and resolve hardware and software issues
• Coordinate with internal IT teams for escalations and resolution
• Maintain accurate records of support activities and resolutions

Minimum Requirements:

• Diploma or Bachelor's degree in IT or a related field
• 0–2 years of relevant experience in desktop/helpdesk support
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks efficiently

Position:
Desktop Support Engineer

Location:
Dhahran, Saudi Arabia

Contract Duration:
12 months

Nationality:
Saudi Nationals only

If this sounds like the right fit for you, we'd love to hear from you

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Scope and Purpose:

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

Job Responsibilities:

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment's like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user's accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

Qualifications:

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

Opportunity: Sr. Technical Support and Help Desk

Company:
AICC

Reporting to:
IT Support Supervisor/Manager

About Al Arabia Cooperative Insurance Company (AICC)

Al Arabia Cooperative Insurance Company is a leading Saudi insurance provider offering a wide range of services to individuals and businesses across the Kingdom. The company is committed to delivering high-quality insurance solutions with a focus on reliability, innovation, and customer satisfaction.

Job Purpose

Provide technical assistance to computer users. Answer questions or resolve clients' computer problems in person, via telephone, or electronically. Assist in using computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Key Responsibilities

Technical Support

• Prepare user machine environment, install and upgrade applications/software, test, and configure hardware.
• Assist users with hardware/software features and provide training & orientation for new users.
• Provide first-level front-end application support by answering users' requests.
• Understand system features and functionality to ensure proper support to end users.

Help Desk

• Diagnose hardware/software problems and replace defective components.
• Resolve and troubleshoot computer issues.
• Handle troubleshooting, system backups, archiving, and disaster recovery for end-users.
• Support in corrective and preventive actions.
• Backup servers daily (BKUPEXEC) and resolve issues.
• Configure folder sharing and devices (PCs, laptops, printers, scanners).
• Cisco IP Telephony: setup & maintenance.
• Active Directory: manage accounts, modifications, and passwords.
• Exchange Server: create email accounts for new users.
• VPN setup for remote work access.
• Communication with POS and branches to resolve IT issues.
• Support Network/System Admin in enforcing configurations on network devices.
• Control of USB/CD&DVD access via TrendMicro.

Stakeholder Interaction

• Work with developers, network admins, and end-users to resolve IT-related issues.
• Record incidents and escalate issues when needed.
• Follow up incidents until resolution.

Areas of Contribution

• Strategy:
  Monitor cascaded objectives for improvement.
• Risk Management:
  Ensure company information protection & threat control.
• Report Development:
  Provide reports and suggest process improvements.
• Policies:
  Strict adherence to AICC policies and procedures.
• Communication:
  Regular internal and external communication for efficiency.

Qualifications

• Education:
  Diploma in Computer & Network.
• Experience:
  Minimum 3 years proven relevant experience.
• Skills:
• Strong computer knowledge (OS, utilities, communication tools).
• Ability to train and coach users.
• Decision-making and problem-solving.
• Strong English communication (spoken & written).
• Report writing, designing, and presentation skills.

Overview

Technical customer services to handle F&B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing

• Technical customer services to handle F&B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: Chemical Manufacturing

Location: Riyadh, Riyadh, Saudi Arabia

Salary: SAR 4,500.00 - SAR 10,000.00