110 Reservations Agent jobs in Saudi Arabia

Company Description

Wajh Al Shamal Real Estate is a leading provider of innovative housing solutions, delivering comfort and quality aligned with international hospitality standards.

Role Description

This is a contract on site role for a Reservations Agent at Wajh Shamal Real Estate located in Duba. The Reservations Agent will be responsible for handling phone reservations, providing exceptional customer service, effective communication, and performing receptionist duties.

Qualifications

• Phone Etiquette and Communication skills
• Experience in Reservations and Customer Service
• Receptionist Duties proficiency
• Ability to multitask and prioritize tasks
• Strong attention to detail
• Excellent organizational skills
• Knowledge of hospitality industry practices is a plus
• High school diploma or equivalent

Additional Information
Saudi National Only

Job Number

Job Category
Reservations

Location
Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11623VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

About Us

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people's lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create 'ridiculously personal' experiences for each other and our guests.

We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs so if you're passionate, focused and driven, live for making every guest's experience 'ridiculously personal' and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand's playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

A Reservations Agent plays a crucial role in managing guest bookings and ensuring a seamless reservation experience. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of a Reservations Agent

Handling Guest Inquiries:

Answering phone calls and responding to emails from guests interested in making reservations or having questions about their bookings

Providing information about room availability, rates, hotel amenities, and local attractions

Managing Reservations:

Processing reservations, modifications, and cancellations using the hotel's reservation system

Ensuring that all reservation details are accurately recorded and updated in the system

Guest Interaction:

Assisting guests with special requests, such as room preferences, early check-ins, and late check-outs

Handling guest complaints and resolving issues related to reservations promptly and professionally

Promoting Hotel Services:

Informing guests about special offers, packages, and promotions to enhance their stay

Upselling additional services, such as spa treatments, dining options, and event tickets

Coordination with Other Departments:

Communicating with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met

Coordinating with the sales and marketing team about group bookings and special promotions

Administrative Tasks:

Maintaining accurate records of all reservations and guest information

Preparing reports on reservation statistics, occupancy rates, and revenue

Ensuring Quality and Compliance:

Ensuring that all reservations handling and processes comply with hotel policies and standards

Reviewing and implementing new reservations procedures to improve efficiency

Skills and Qualities Needed

Strong Communication Skills:

Ability to communicate clearly and effectively with guests, staff, and other departments

Organizational Skills:

Managing multiple tasks and maintaining detailed records efficiently

Attention to Detail:

Ensuring accuracy in reservations and guest information

Problem-Solving Skills:

Addressing and resolving issues promptly and effectively

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

• Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration

• Two to Three years' prior tenure in a similar role

• International luxury hotel chain background

• GCC exposure

• English Fluency is required

• Arabic Fluency is preferred

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We'll reward all your hard work with a competitive salary and benefits.

Join us and you'll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Purpose:

To oversee and manage the daily reservations operations, support the Reservations Manager in optimizing room sales and revenue, ensure accuracy and efficiency in all booking processes, and provide guidance to junior team members while maintaining 5-star guest service standards.

Key Responsibilities:

• Supervise and handle complex reservation requests through phone, email, and online channels.
• Ensure all bookings are processed accurately in the hotel reservation system (e.g., Opera, Fidelio).
• Review daily reservations, arrivals, cancellations, and special requests to ensure accuracy and smooth operations.
• Assist the Reservations Manager in monitoring room availability, rates, and inventory management.
• Train, support, and guide junior reservations agents to ensure adherence to hotel policies and service standards.
• Handle VIP and corporate client bookings, ensuring personalized and efficient service.
• Monitor pre-payments, deposits, and credit card authorizations, ensuring compliance with financial policies.
• Liaise with Front Office, Sales, and Revenue teams to maximize occupancy and yield.
• Prepare and submit accurate reports on reservations trends, occupancy forecasts, and cancellations.
• Resolve guest inquiries and complaints professionally, escalating issues when necessary.

Qualifications & Requirements:

• Bachelor's degree in Hospitality, Tourism, or Business Administration (preferred).
• Minimum
  3–5 years of reservations/front office experience
  in luxury hotels, including at least 1 year in a senior or supervisory role.
• Strong knowledge of hotel reservation systems (Opera, Fidelio, or similar).
• Fluency in English is mandatory
  (spoken and written); additional languages are an advantage.
• Excellent communication, leadership, and problem-solving skills.
• Strong attention to detail with organizational and analytical abilities.
• Ability to handle pressure and multitask in a fast-paced environment.
• Flexibility to work shifts, weekends, and holidays.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a dedicated and professional Royal Service and Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

• Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities, services, and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfill guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings, promotions, and local events
• Uphold the highest standards of customer service excellence at all times

Qualifications

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness, with a customer-focused mindset
• Fluency in English required;
• In-depth knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and customs
• Flexibility to work various shifts, as required

Additional Information

Prior experience working with Opera or a related system is an asset

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description
We are seeking a dedicated and professional Royal Service and Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

• Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities, services, and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfill guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings, promotions, and local events
• Uphold the highest standards of customer service excellence at all times

Qualifications

• Excellent verbal and written communication skills, with a friendly and empathetic demeanor
• Proficiency in reservation management systems and general computer skills
• Strong problem-solving abilities and attention to detail
• Demonstrated ability to multi-task and remain calm under pressure
• Cultural sensitivity and awareness, with a customer-focused mindset
• Fluency in English required;
• In-depth knowledge of luxury hospitality standards and practices
• Familiarity with Saudi Arabian culture and customs
• Flexibility to work various shifts, as required

Additional Information

Prior experience working with Opera or a related system is an asset

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

Company Description

is the Middle East's leading travel brand, offering seamless user experiences for domestic and international travel bookings through state-of-the-art online platforms, call centers, WhatsApp, and retail locations. As a homegrown business with extensive regional experience, understands local travel needs and preferences, providing tailored holiday packages, dedicated offers, and personalized consultations. The brand's simple and secure payment process makes it the travel brand of choice for various types of trips. With a focus on customer-centricity, continuously strives to enhance product offerings and deliver exceptional value to its customers.

Role Description

This is a full-time, on-site role located in Riyadh for a Reservations Sales Agent. The Reservations Sales Agent will handle day-to-day responsibilities such as managing travel bookings, providing exceptional customer service, handling sales inquiries, and performing receptionist duties. The agent will also work with other departments to ensure seamless customer experience and satisfaction.

Qualifications

• Excellent Communication and Customer Service skills
• Experience with managing Reservations and performing Receptionist Duties
• Strong Sales skills
• Proficiency in English and Arabic preferred
• Ability to work independently and as part of a team
• Previous experience in the travel