136 Customer Interaction jobs in Saudi Arabia

Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description
Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications
Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description

Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications

Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

KnowledgeCity is an online employee training platform aimed at improving productivity and managing organizational training. With a vast Learning Library of over 50,000 videos that continues to grow, the platform covers essential categories such as business skills, computer software, safety, compliance, and finance. Organizations can create customized portals with localization in any language, access the eLearning content library, and manage users with a powerful Learning Management System.

Role Description

This is a full-time on-site role for a Customer Relations Specialist located in Jeddah. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention by providing excellent customer service. Day-to-day tasks include handling customer inquiries, providing support, addressing customer feedback, and resolving issues to enhance customer experiences.

Qualifications

• Experience in Customer Retention and Customer Satisfaction
• Strong Communication skills
• Proficiency in Customer Support and Customer Service
• Excellent interpersonal skills and the ability to build relationships with customers
• Ability to work independently and as part of a team
• Experience using customer relationship management (CRM) software is a plus
• Bachelor's degree in

Main Purpose of the Job

We are seeking an experienced and results-driven
Sales & Customer Relations Leader
to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.

This role is responsible for driving
revenue growth
, managing
customer relationships
, and ensuring an
exceptional customer experience
both in-store and through bookings.

The ideal candidate is a strong leader who combines
sales expertise
with
excellent customer service management
. The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.

Key Responsibilities

• Lead, motivate, and manage the
  sales and customer relations teams
  to achieve business goals.
• Develop and implement
  sales strategies
  to drive revenue and meet KPIs.
• Monitor
  bookings, upselling, and cross-selling
  initiatives to maximize customer value.
• Build and maintain
  strong customer relationships
  , ensuring consistent, high-quality service.
• Resolve
  escalated customer issues
  effectively and professionally.
• Oversee
  training and development
  programs for sales and customer service teams.
• Analyze
  sales data, customer feedback, and market trends
  to identify growth opportunities.
• Collaborate with
  marketing and events teams
  to create promotions and campaigns that boost sales and engagement.
• Establish
  service standards
  , monitor performance, and ensure policy compliance.
• Prepare regular
  reports
  on sales performance, customer satisfaction, and departmental goals.
• Perform
  ad-hoc duties
  as required.

Key Performance Indicators (KPIs)

• Achievement of
  monthly/quarterly sales targets
  .
• Growth in
  repeat bookings
  and
  customer retention rates
  .
• Improvement in
  average transaction value
  and
  upselling/cross-selling success
  .
• Increase in
  Customer Satisfaction (CSAT)
  and
  Net Promoter Score (NPS)
  .
• Reduction in
  customer complaints
  and
  resolution time
  .
• High
  employee performance and productivity
  .
• Revenue growth
  attributed to customer relationship initiatives.

Qualifications & Skills

• Bachelor's degree in
  Business Administration, Sales, Marketing
  , or a related field.
• 2–4 years
  of experience in sales and customer service (preferably in
  retail or entertainment
  industries).
• Proven track record in
  achieving sales targets
  and
  driving business growth
  .
• Strong
  leadership
  ,
  coaching
  , and
  team management
  skills.
• Excellent
  communication
  ,
  negotiation
  , and
  relationship-building
  abilities.
• Strong
  problem-solving
  and
  customer escalation resolution
  skills.
• Analytical mindset
  with experience in reporting and data-driven decision-making.
• Proficiency in
  CRM systems
  , sales tools, and
  Microsoft Office Suite
  .
• Ability to
  thrive in a fast-paced, high-pressure environment
  .

Key Responsibilities:

• Managing customer inquiries via social media platforms, WhatsApp, and the Front/Number program.
• Responding promptly to customers and resolving issues efficiently and professionally.
• Monitoring orders and coordinating with the operations team to ensure timely execution.
• Continuously registering and updating customer data in the company systems.
• Handling complaints and feedback, and forwarding them to the relevant departments when necessary.
• Preparing periodic reports on customer service performance and daily challenges.
• Contributing to the development and improvement of the customer experience.

Requirements:

• 1-2 years of experience in customer support, technical support, or related fields.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Excellent written and verbal communication skills with a strong ability to explain technical concepts in simple terms.
• A passion for customer satisfaction and delivering an exceptional experience to users.
• Patience and empathy are essential when dealing with challenging situations.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Work Conditions:

• Full-time in shifts (morning, evening, night).
• Flexible working hours; shifts may vary (some days morning, others evening or night).
• The role requires working throughout the week, including weekends and holidays.
• Nature of work: Remote
• working per hour rate

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Customer Service Agent for Government Relations, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in KSA to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.

• • Periodically reviewing local complaint management processes to identify pain points
• Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required
• Contributing flow improvement projects in ticketing systems
• Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need
• Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up

• • Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA.
• In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law
• Strong Arabic language written and verbal communication skills
• Ability to work in a fast-paced and ever-changing environment
• Analytical thinking and problem-solving abilities, team work
• Capable of multitasking, ability to manage stress and strict deadlines
• Excellent research and follow-up abilities
• Solid skills using MS office tools

What We Offer

• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.