256 Customer Service Management jobs in Saudi Arabia

Main Purpose of the Job:

The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.

Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.

Main Responsibilities:

• Completing sales booking and achieving the required sales target.
• Answering enquiries from several channels.
• Creating quotations and sending emails to individuals, companies, and schools.
• Communicating with suppliers for specific service-related matters.
• Do reservations follow ups.
• Research companies to attract for new services.
• In addition to other job-related tasks.

Qualifications:

• Saudi Nationality.
• Bachelor's degree/ diploma.
• Experience in customer service.
• Familiar with technology and CRM programs.
• Effective communication skill with clients.
• Negotiation and persuasion skill.
• Speaking and writing English fluently.
• Good listening skills.
• Ability to work under pressure.

Main Purpose of the Job

The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.

Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.

• Completing sales booking and achieving the required sales target.
• Answering enquiries from several channels.
• Creating quotations and sending emails to individuals, companies, and schools.
• Communicating with suppliers for specific service-related matters.
• Do reservations follow ups.
• Research companies to attract for new services.
• In addition to other job-related tasks.

• Saudi Nationality.
• Bachelor’s degree/ diploma.
• Experience in customer service.
• Familiar with technology and CRM programs.
• Effective communication skill with clients.
• Negotiation and persuasion skill.
• Speaking and writing English fluently.
• Good listening skills.
• Ability to work under pressure.

Customer Relations Officer

Responsible for identifying potential clients, building and maintaining relationships, and coordinating between customers and the sales team to ensure satisfaction.

Job Title:
Field Service Manager

Department:
Service
Department.

Job Purpose:

Develop and implement service operations strategies aligned with company goals.

Drive continuous improvement to enhance service quality, customer satisfaction, and cost efficiency.

Key Responsibilities:

• Lead and manage regional and remote service teams.
• Ensure high-quality service delivery and timely issue resolution.
• Conduct regular service audits and performance evaluations.
• Maintain strong relationships with key clients and stakeholders.
• Analyze customer feedback and implement improvement initiatives.
• Handle escalated customer issues professionally and promptly.
• Collaborate with sales, logistics, and technical teams to ensure service alignment.
• Develop cost-saving strategies without compromising service quality.
• Coach and develop team members through ongoing feedback and training.

Education:

Bachelor's degree in engineering, Business, or related field.

Experience & Skills:

• Solid experience in field service operations and team leadership.
• Strong communication and problem-solving skills.
• Excellent organizational and time-management skills.
• Experience with service-related software/tools is a plus.

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

As a Customer Service Agent for Government Relations, you'll be a vital link between our customers and government bodies, directly managing escalated complaints. This specialized role requires a deep understanding of e-commerce law in KSA to resolve complex issues and ensure regulatory compliance. You'll contribute to process improvements and provide key insights, leveraging your strong analytical skills to maintain our excellent relationship with government partners.

• • Periodically reviewing local complaint management processes to identify pain points
• Directly involving in complaint management processes in cases where further investigation of Trendyol internal teams required
• Contributing flow improvement projects in ticketing systems
• Periodically reporting local backoffice teams' operational and success KPIs and creating alarms to relevant teams in case of need
• Supporting the POC for Ministry/local government generated complaints - including responding, providing solution and follow up

• • Experience in retail and e-commerce law, government escalations and regulatory compliance in the KSA.
• In-depth knowledge and experience with e-commerce law, contractual law, law of obligations, commercial law, advertising law, payment regulations, consumer law, IP law, data protection in KSA law
• Strong Arabic language written and verbal communication skills
• Ability to work in a fast-paced and ever-changing environment
• Analytical thinking and problem-solving abilities, team work
• Capable of multitasking, ability to manage stress and strict deadlines
• Excellent research and follow-up abilities
• Solid skills using MS office tools

What We Offer

• Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
• Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
• A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
• Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
• Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.

ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective:

The IT Service Mgmt. Coordinator responsible for managing and optimizing IT service delivery processes, ensuring alignment with ASMO’s business needs and industry best practices. They oversee the implementation of IT service management frameworks, monitor service performance, and drive continuous improvement across ASMO.

General Responsibilities:

• The role holder will have knowledge of the rules, procedures and in some cases, the principles and practices within the IT Service Management area. They will be tasked with selectively extracting, verifying, and compiling objective and measurable data. In some instances, they may determine the course of action based on established principles and modify existing processes and methods.
• Design, implement, and improve IT service management processes and procedures at ASMO.
• Monitor and report on key performance indicators (KPIs) to measure and improve service quality and customer satisfaction.
• Collaborate with IT teams, business stakeholders, and external vendors to define and implement service level agreements (SLAs) and operational level agreements (OLAs).
• Conduct regular service reviews to identify areas for improvement and implement corrective actions.
• Lead incident and problem management processes to ensure timely resolution and root cause analysis.
• Develop and deliver IT service management training and awareness programs.
• Recommend training and development interventions for team members to build their capabilities.
• Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
• Implement all relevant IT Solutions department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
• Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

Qualifications:

• Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
• Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
• ITIL Foundation or higher-level certifications in IT service management preferred
• Demonstrated proficiency in oral and written English.
• 0-3 years’ experience in the same Field.
• ITSM
• Incident Management / Problem Management

Overview

Role Summary: Own L2-level operations for Service Management (MIM) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.

• Provide L2-level support for Service Management (MIM) in a mission-critical banking environment.
• Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
• Operate under ITIL processes (Incident/Change/Problem/Knowledge).
• Maintain high availability, performance, and security; participate in DR/BCP drills.
• Own complex incident troubleshooting and approved changes for the platform.
• Conduct root cause analysis for recurring incidents; implement permanent fixes.
• Tune configurations and schedule jobs to improve performance and reliability.
• Coordinate vendor TAC cases and firmware/patch planning; validate after-change health.

• ITIL Foundation

• 3–5 years in administration and change/incident ownership for the platform in banking.

• Clear communication with operations, security, audit, and business stakeholders.
• Evidence-driven troubleshooting; strong documentation and runbook hygiene.
• Ownership mindset with 24x7 support readiness and on-call rotation participation.

• Mid-Senior level

• Contract

• Information Technology

• IT Services and IT Consulting