309 Customer Service Management jobs in Saudi Arabia

The Total Office is a leading provider of innovative commercial furniture solutions, serving clients across the UAE and Saudi Arabia. We specialize in creating productive and inspiring workspaces by offering ergonomic, sustainable, and design-driven office furniture from global brands. Our commitment to quality, client satisfaction, and timely project execution makes us a trusted partner for workspace transformation.

Role Overview
This position serves as a key liaison between our UAE-based sales team and clients/project stakeholders in Saudi Arabia. The ideal candidate will handle client-facing coordination tasks, ensure smooth execution of tenders, and support all project-related administrative requirements.

Key Responsibilities

• Act as the on-ground point of contact for clients and project teams.
• Coordinate with clients for site visits, document submissions, and quotations.
• Present and discuss quotations or clarifications with clients (as needed).
• Support sales in following up on ongoing tenders and project leads.
• Update and maintain tender documentation, trackers, and timelines.
• Liaise with internal departments to ensure timely delivery of project commitments.
• Provide periodic updates on the Saudi project pipeline, client meetings, and submissions.
• Identify new business leads or clients when opportunities arise.

Key Skills & Competencies

• Strong communication and interpersonal skills (English proficiency required).
• Basic understanding of sales and tender processes.
• Proactive, self-motivated, and able to manage tasks independently.
• Ability to multitask and handle client communications professionally.
• Familiarity with MS Office tools (Excel, Word, Outlook).

Qualifications & Experience

• Bachelor's degree preferred.
• 2–4 years of experience in a sales coordination, client servicing, or admin support role in the Furniture Trading industry.
• Previous experience in a project-based or tender-focused environment is a plus.
• Proficiency in Arabic (mandatory) and English (preferred) for effective communication with clients and internal teams.

Skills: project,sales,furniture,office

Description Du Poste
Company Description
SOCOTEC ARABIA
, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description
Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications
Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Company Description

SOCOTEC ARABIA, A global leader in testing, inspection, and certification services, with operations across more than 25 countries, is expanding its presence in Saudi Arabia.

We are seeking a qualified professional to oversee customer interactions and manage service requests through two main portals — one dedicated to insurance company clients and the other for internal company operations. This role serves as the primary point of contact for customers, ensuring timely updates, efficient inquiry resolution, and seamless coordination with the operations teams.

Job Description

Key Responsibilities:

• Manage daily operations of two customer portals (insurance company portal and company portal).
• Respond promptly to client inquiries, service requests, and complaints.
• Coordinate with internal teams to ensure service delivery meets contractual timelines.
• Monitor portal data for accuracy and completeness.
• Generate and submit periodic customer service reports.
• Maintain high levels of client satisfaction and service quality.
• Escalate issues to the Operations Manager when necessary.

Qualifications

Qualifications & Skills:

• Bachelor's degree in business administration or related field.
• 2–4 years of experience in customer service, preferably in IDI/TIC or insurance-related industries.
• Strong communication and interpersonal skills.
• Proficiency in using customer portals and Microsoft Office.
• Problem-solving skills and attention to detail.

Main Purpose of the Job:

The perfect candidate will answer a variety of enquiries received from several channels or via phone call in both English and Arabic. They will also be booking for different kinds of services, promote for other products, and marketing special events/ products to customers.

Promote the services provided by the company by making marketing calls and managing meetings with various parties and companies inside and outside the workplace.

Main Responsibilities:

• Completing sales booking and achieving the required sales target.
• Answering enquiries from several channels.
• Creating quotations and sending emails to individuals, companies, and schools.
• Communicating with suppliers for specific service-related matters.
• Do reservations follow ups.
• Research companies to attract for new services.
• In addition to other job-related tasks.

Qualifications:

• Saudi Nationality.
• Bachelor's degree/ diploma.
• Experience in customer service.
• Familiar with technology and CRM programs.
• Effective communication skill with clients.
• Negotiation and persuasion skill.
• Speaking and writing English fluently.
• Good listening skills.
• Ability to work under pressure.

Overview

Meat & Rice Co. is a Saudi-based culinary brand specializing in authentic Indian meat and rice dishes, crafted to satisfy the rich and diverse palates of the Kingdom.

We are seeking a dynamic and experienced Customer Relations Manager to join our team in Dammam, Saudi Arabia. As the Customer Relations Manager, you will be responsible for overseeing and enhancing our customer service operations, ensuring exceptional customer experiences, and driving customer satisfaction and loyalty.

• Develop and implement customer service strategies aligned with organizational goals
• Lead and mentor a team of customer service representatives, providing guidance and support
• Analyze customer feedback and data to identify trends and areas for improvement
• Collaborate with cross-functional teams to resolve complex customer issues and enhance service delivery
• Establish and maintain key performance indicators (KPIs) for customer service operations
• Develop and implement training programs to enhance team skills and knowledge
• Manage customer escalations and high-priority cases, ensuring timely and satisfactory resolutions
• Create and present regular reports on customer service performance to senior management
• Stay updated on industry trends and best practices in customer relations management

• 5+ years of experience in customer service or customer relations
• Proven track record of developing and implementing successful customer service strategies
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Demonstrated ability to lead and motivate teams
• Customer service certifications
• In-depth understanding of customer service best practices and customer experience management
• Ability to work in a fast-paced, multicultural environment
• Fluency in English; Arabic language skills are a plus

Customer Relations Officer

Responsible for identifying potential clients, building and maintaining relationships, and coordinating between customers and the sales team to ensure satisfaction.

Company Description

KnowledgeCity is an online employee training platform aimed at improving productivity and managing organizational training. With a vast Learning Library of over 50,000 videos that continues to grow, the platform covers essential categories such as business skills, computer software, safety, compliance, and finance. Organizations can create customized portals with localization in any language, access the eLearning content library, and manage users with a powerful Learning Management System.

Role Description

This is a full-time on-site role for a Customer Relations Specialist located in Jeddah. The Customer Relations Specialist will be responsible for ensuring customer satisfaction and retention by providing excellent customer service. Day-to-day tasks include handling customer inquiries, providing support, addressing customer feedback, and resolving issues to enhance customer experiences.

Qualifications

• Experience in Customer Retention and Customer Satisfaction
• Strong Communication skills
• Proficiency in Customer Support and Customer Service
• Excellent interpersonal skills and the ability to build relationships with customers
• Ability to work independently and as part of a team
• Experience using customer relationship management (CRM) software is a plus
• Bachelor's degree in

Main Purpose of the Job

We are seeking an experienced and results-driven Sales & Customer Relations Leader to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.

This role is responsible for driving revenue growth , managing customer relationships , and ensuring an exceptional customer experience both in-store and through bookings.

The ideal candidate is a strong leader who combines sales expertise with excellent customer service management . The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.

• Lead, motivate, and manage the sales and customer relations teams to achieve business goals.
• Develop and implement sales strategies to drive revenue and meet KPIs.
• Monitor bookings, upselling, and cross-selling initiatives to maximize customer value.
• Build and maintain strong customer relationships , ensuring consistent, high-quality service.
• Resolve escalated customer issues effectively and professionally.
• Oversee training and development programs for sales and customer service teams.
• Analyze sales data, customer feedback, and market trends to identify growth opportunities.
• Collaborate with marketing and events teams to create promotions and campaigns that boost sales and engagement.
• Establish service standards , monitor performance, and ensure policy compliance.
• Prepare regular reports on sales performance, customer satisfaction, and departmental goals.
• Perform ad-hoc duties as required.

• Achievement of monthly/quarterly sales targets .
• Growth in repeat bookings and customer retention rates .
• Improvement in average transaction value and upselling/cross-selling success .
• Increase in Customer Satisfaction (CSAT) and Net Promoter Score (NPS) .
• Reduction in customer complaints and resolution time .
• High employee performance and productivity .
• Revenue growth attributed to customer relationship initiatives.

• Bachelor’s degree in Business Administration, Sales, Marketing , or a related field.
• 2–4 years of experience in sales and customer service (preferably in retail or entertainment industries).
• Proven track record in achieving sales targets and driving business growth .
• Strong leadership , coaching , and team management skills.
• Excellent communication , negotiation , and relationship-building abilities.
• Strong problem-solving and customer escalation resolution skills.
• Analytical mindset with experience in reporting and data-driven decision-making.
• Proficiency in CRM systems , sales tools, and Microsoft Office Suite .
• Ability to thrive in a fast-paced, high-pressure environment .

Main Purpose of the Job

We are seeking an experienced and results-driven
Sales & Customer Relations Leader
to lead our sales team and oversee customer engagement initiatives in our rapidly expanding entertainment store.

This role is responsible for driving
revenue growth
, managing
customer relationships
, and ensuring an
exceptional customer experience
both in-store and through bookings.

The ideal candidate is a strong leader who combines
sales expertise
with
excellent customer service management
. The role requires setting performance targets, coaching teams, and implementing strategies to strengthen customer loyalty and maximize business opportunities.

Key Responsibilities

• Lead, motivate, and manage the
  sales and customer relations teams
  to achieve business goals.
• Develop and implement
  sales strategies
  to drive revenue and meet KPIs.
• Monitor
  bookings, upselling, and cross-selling
  initiatives to maximize customer value.
• Build and maintain
  strong customer relationships
  , ensuring consistent, high-quality service.
• Resolve
  escalated customer issues
  effectively and professionally.
• Oversee
  training and development
  programs for sales and customer service teams.
• Analyze
  sales data, customer feedback, and market trends
  to identify growth opportunities.
• Collaborate with
  marketing and events teams
  to create promotions and campaigns that boost sales and engagement.
• Establish
  service standards
  , monitor performance, and ensure policy compliance.
• Prepare regular
  reports
  on sales performance, customer satisfaction, and departmental goals.
• Perform
  ad-hoc duties
  as required.

Key Performance Indicators (KPIs)

• Achievement of
  monthly/quarterly sales targets
  .
• Growth in
  repeat bookings
  and
  customer retention rates
  .
• Improvement in
  average transaction value
  and
  upselling/cross-selling success
  .
• Increase in
  Customer Satisfaction (CSAT)
  and
  Net Promoter Score (NPS)
  .
• Reduction in
  customer complaints
  and
  resolution time
  .
• High
  employee performance and productivity
  .
• Revenue growth
  attributed to customer relationship initiatives.

Qualifications & Skills

• Bachelor's degree in
  Business Administration, Sales, Marketing
  , or a related field.
• 2–4 years
  of experience in sales and customer service (preferably in
  retail or entertainment
  industries).
• Proven track record in
  achieving sales targets
  and
  driving business growth
  .
• Strong
  leadership
  ,
  coaching
  , and
  team management
  skills.
• Excellent
  communication
  ,
  negotiation
  , and
  relationship-building
  abilities.
• Strong
  problem-solving
  and
  customer escalation resolution
  skills.
• Analytical mindset
  with experience in reporting and data-driven decision-making.
• Proficiency in
  CRM systems
  , sales tools, and
  Microsoft Office Suite
  .
• Ability to
  thrive in a fast-paced, high-pressure environment
  .