156 Customer Service Management jobs in Saudi Arabia
Client Support Administrator
Posted 1 day ago
Job Viewed
Job Description
**Type of Requisition:** Expatriate
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Client Service,Computer Systems,Information Systems
**Certifications:**
CompTIA - Security+ - CompTIA - CompTIA
**Experience:**
1 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
Client Support Administrator **CLC 8**
Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Client Support Administrator joining our team to provide installation, maintenance, and troubleshooting support of information systems.
HOW A CLIENT SUPPORT ADMINISTRATOR WILL MAKE AN IMPACT
● Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
● Performs technical tasks and assists with the completion of milestones associated with specific projects
● Provides solutions to technical problems of moderate scope and complexity.
● Prepares and maintains documentation for processes and procedures related to computer systems and operations
● Provides incident response and performs customer support tasks
● Apply associate-level "hands on" work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.
WHAT YOU'LL NEED TO SUCCEED:
● Education: High School Diploma/GED
● Required Experience: 1+ years of related experience
● Required Technical Skills: Experience in installing/deleting of client level software.
**CERTIFICATIONS:** Must meet the certification requirement of DoD -M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:
- Security- Microsoft Certified Solutions Associate (MCSA) - Desktop or equivalent
● Security Clearance Level: SECRET
● Required Skills & Abilities: Experience implementing/installing software patches, security fixes, and service release of workstation.
● Preferred Skills: Experience interacting with military personnel.
● Location: On Customer Site
● US Citizenship Required: CLEARANCE
GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
***
**#DefenseOCONUS**
Client Support Administrator
**CERTIFICATIONS:** Must meet the certification requirement of DoD -M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:
- Security- Microsoft Certified Solutions Associate (MCSA) - Desktop or equivalent
**GENERAL EXPERIENCE:**
Must have associate level of "hands on" work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.
**SPECIALIZED EXPERIENCE:**
Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.
The likely hourly rate for this position is between $29.09 - $39.35. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans
System Administrator / Client Support
Posted today
Job Viewed
Job Description
- **Category**:Information Technology
- **Location**:APO AE, Riyadh, Saudi Arabia
- **Citizenship Required**:United States Citizenship
- **Clearance Type**: Secret
- **Telecommute**:No
- Teleworking not available for this position
- **Shift**:1st Shift (United States of America)
- **Travel Required**:No
- **Positions Available**:1
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman is in need of Client Support Admin Support to join our diverse team in Prince Sultan Air Base, Kingdom of Saudi Arabia. Our team is chartered to provide support to the Expeditionary Security Forces Squadron to support security operations.
**Roles and Responsibilities**:
Troubleshoots and maintains up to 200 information systems
Conducts backing up, restoring of hard drives, and performs system crash recoveries
Implements physical and computer security measures by assigning, modifying, and deleting passwords and privileges
**Basic Qualifications**:
- High School diploma or equivalent with 4 years experience
- SECRET security clearance
- Valid US Driver’s License
- 4 years of experience in computer systems supports
- Must have DOD Directive 8570 Technical Compliant; minimum A+ certification; and the ability to maintain valid certification(s).
**Preferred Qualifications**:
- Knowledgeable in the concepts and principles of Air Base Ground Defense.
- Excellent oral and written communication skills
- Results-oriented and resilient outlook
- Strong relationship-building, managerial, and collaborative skills
- Possess or able to obtain a current U.S. Passport
**Salary Range**:$45,500 USD - $75,800 USD
Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)
Posted 16 days ago
Job Viewed
Job Description
Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office
Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia)Join to apply for the Sales & Client Support Coordinator – Projects & Tenders (Saudi Arabia) role at The Total Office
Get AI-powered advice on this job and more exclusive features.
The Total Office is a leading provider of innovative commercial furniture solutions, serving clients across the UAE and Saudi Arabia. We specialize in creating productive and inspiring workspaces by offering ergonomic, sustainable, and design-driven office furniture from global brands. Our commitment to quality, client satisfaction, and timely project execution makes us a trusted partner for workspace transformation.
Role Overview
This position serves as a key liaison between our UAE-based sales team and clients/project stakeholders in Saudi Arabia. The ideal candidate will handle client-facing coordination tasks, ensure smooth execution of tenders, and support all project-related administrative requirements.
Key Responsibilities
- Act as the on-ground point of contact for clients and project teams.
- Coordinate with clients for site visits, document submissions, and quotations.
- Present and discuss quotations or clarifications with clients (as needed).
- Support sales in following up on ongoing tenders and project leads.
- Update and maintain tender documentation, trackers, and timelines.
- Liaise with internal departments to ensure timely delivery of project commitments.
- Provide periodic updates on the Saudi project pipeline, client meetings, and submissions.
- Identify new business leads or clients when opportunities arise.
- Strong communication and interpersonal skills (English proficiency required).
- Basic understanding of sales and tender processes.
- Proactive, self-motivated, and able to manage tasks independently.
- Ability to multitask and handle client communications professionally.
- Familiarity with MS Office tools (Excel, Word, Outlook).
- Bachelor's degree preferred.
- 2–4 years of experience in a sales coordination, client servicing, or admin support role in the Furniture Trading industry.
- Previous experience in a project-based or tender-focused environment is a plus.
- Proficiency in Arabic (mandatory) and English (preferred) for effective communication with clients and internal teams.
- Seniority level Associate
- Employment type Full-time
- Job function Sales and Business Development
- Industries Architecture and Planning
Referrals increase your chances of interviewing at The Total Office by 2x
Sign in to set job alerts for “Sales Support Coordinator” roles. Admin & Operations Associate (Saudi National) Executive - Operations Administration (Saudi National Only) Assistant Manager - Business Support (CDU4) - Specialist - Governance (CDU911) Infrastructure Administration Support OfficerWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrCustomer Relations Management Specialist
Posted today
Job Viewed
Job Description
We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.
**As a Customer Relations Management Specialist, your daily workload might include**:
- Handel the daily operations of the CRM system, including data management, user access, and system customization to ensure optimal performance.
- Collaborate with marketing and sales teams to align strategies and processes within the CRM, ensuring seamless lead generation, nurturing, and conversion.
- Design and implement automated workflows within the CRM to streamline processes, improve efficiency, and enhance customer experience
- Generate insightful reports and analyze data to track marketing and sales metrics, evaluate campaign performance, and provide actionable recommendations for optimization.
- Monitor and optimize contact engagement through targeted messaging, personalized content, and lead scoring, to improve conversion rates and customer satisfaction.
- Manage and optimize the sales pipeline within the CRM, ensuring accurate tracking of deals, effective sales forecasting, and timely follow-upsMonitor and optimize contact engagement through targeted messaging, personalized content, and lead scoring, to improve conversion rates and customer satisfaction.
- Enable and manage revenue operations within the CRM, including tracking revenue metrics, pipeline analysis, and data-driven decision-making to drive business growth.
**Requirements**:
- Bachelor's degree in business, marketing or equivalent.
- 3 years experience in managing and optimizing CRM platforms, with a strong emphasis on HubSpot and Salesforce CRMs.
- Familiar with other CRMs such as Pipedrive, Marketo, and Microsoft Dynamics is a plus
- Strong knowledge and hands-on experience in using HubSpot/Salesforce CRM, including various modules and features.
- Strong analytical abilities to interpret data, generate reports, and derive actionable insights to optimize CRM performance and drive business growth.
- Good understanding of marketing and sales processes, with the ability to align strategies and implement effective workflows within the CRM to enhance lead generation and conversion.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams, including marketing, sales, and IT, to ensure CRM integration and success.
- Meticulous attention to detail to ensure accurate data management, efficient workflows, and precise reporting within the CRM
- Proactive approach to identify and troubleshoot CRM-related issues, finding practical solutions to optimize system performance and user experience.
- Certificates of proof in CRM management for HubSpot or Salesforce are preferred
**Benefits**
**We think you'll enjoy working at Mozn. Here's why**:
- We selectively choose to undertake projects with impact; our users and clients trust us to solve mission-critical problems.
- We move quickly, but carefully and confidently. Iterations happen on the scale of days to weeks, and we invest considerable effort in minimizing the operational overhead to empower you to do your best work.
- You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a product are given the freedom to do what they think is best.
Sr. Customer Service Specialist, Digital, Device, and Alexa Support (D2AS) Executive Customer Re...

Posted 24 days ago
Job Viewed
Job Description
We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.
The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.
Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned
Basic Qualifications
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.
Preferred Qualifications
Preferred Qualifications:
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Service Management Expert
Posted 25 days ago
Job Viewed
Job Description
Join to apply for the Service Management Expert role at Dicetek LLC .
The role holder is responsible for the day-to-day administration of the Service Management processes, ensuring adherence to agreed processes, identifying unassigned workload, and routine reporting on key performance indicators. The duties must be carried out in accordance with business policies and procedures.
Knowledge and Experience- >5 years working within a Service Management function
- 3 to 5 years of relevant practical experience with Information Technology Infrastructure Library (ITIL) version 4
- 3 to 5 years managing Incidents
- 3 to 5 years overseeing Technical Change Management
- >3 years of process improvement experience
- Native Arabic Speaker
- Fluent in verbal and written English
- Not Applicable
- Contract
- Management and Manufacturing
- IT Services and IT Consulting
Service Management (MIM) Engineer
Posted 3 days ago
Job Viewed
Job Description
Overview
Role Summary: Own L2-level operations for Service Management (MIM) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.
Key Responsibilities- Provide L2-level support for Service Management (MIM) in a mission-critical banking environment.
- Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
- Operate under ITIL processes (Incident/Change/Problem/Knowledge).
- Maintain high availability, performance, and security; participate in DR/BCP drills.
- Own complex incident troubleshooting and approved changes for the platform.
- Conduct root cause analysis for recurring incidents; implement permanent fixes.
- Tune configurations and schedule jobs to improve performance and reliability.
- Coordinate vendor TAC cases and firmware/patch planning; validate after-change health.
- ITIL Foundation
- 3–5 years in administration and change/incident ownership for the platform in banking.
- Clear communication with operations, security, audit, and business stakeholders.
- Evidence-driven troubleshooting; strong documentation and runbook hygiene.
- Ownership mindset with 24x7 support readiness and on-call rotation participation.
- Mid-Senior level
- Contract
- Information Technology
- IT Services and IT Consulting
Be The First To Know
About the latest Customer service management Jobs in Saudi Arabia !
IT Service Management Associate
Posted 11 days ago
Job Viewed
Job Description
ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.
ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.
Objective:
The IT Service Mgmt. Coordinator responsible for managing and optimizing IT service delivery processes, ensuring alignment with ASMO’s business needs and industry best practices. They oversee the implementation of IT service management frameworks, monitor service performance, and drive continuous improvement across ASMO.
General Responsibilities:
- The role holder will have knowledge of the rules, procedures and in some cases, the principles and practices within the IT Service Management area. They will be tasked with selectively extracting, verifying, and compiling objective and measurable data. In some instances, they may determine the course of action based on established principles and modify existing processes and methods.
- Design, implement, and improve IT service management processes and procedures at ASMO.
- Monitor and report on key performance indicators (KPIs) to measure and improve service quality and customer satisfaction.
- Collaborate with IT teams, business stakeholders, and external vendors to define and implement service level agreements (SLAs) and operational level agreements (OLAs).
- Conduct regular service reviews to identify areas for improvement and implement corrective actions.
- Lead incident and problem management processes to ensure timely resolution and root cause analysis.
- Develop and deliver IT service management training and awareness programs.
- Recommend training and development interventions for team members to build their capabilities.
- Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
- Implement all relevant IT Solutions department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
- Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.
Qualifications:
- Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
- Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
- ITIL Foundation or higher-level certifications in IT service management preferred
- Demonstrated proficiency in oral and written English.
- 0-3 years’ experience in the same Field.
- ITSM
- Incident Management / Problem Management
IT Service Management Analyst (BSE)
Posted 25 days ago
Job Viewed
Job Description
About Us
Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.
Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.
Your Role:
As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.
Responsibilities:
- Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
- Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
- Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
- Foster a culture of continuous improvement within the IT department.
- Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
- Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
- Ensure compliance with industry standards and regulations related to IT service management.
- Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
- Prepare reports and presentations to communicate process performance and improvement initiatives to management.
What You Need:
- 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
- ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
- Proficiency in data analysis and reporting tools.
- Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
- Strong understanding of IT operations, including incident management, problem management, change management, and release management.
Why Choose Us
Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.
You deliver! We will make your stay and journey with us worthwhile.
We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
#J-18808-LjbffrIT Service Management Analyst (BSE)
Posted today
Job Viewed
Job Description
About Us
Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.
Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.
Your Role:
As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.
Responsibilities:
- Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
- Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
- Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
- Foster a culture of continuous improvement within the IT department.
- Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
- Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
- Ensure compliance with industry standards and regulations related to IT service management.
- Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
- Prepare reports and presentations to communicate process performance and improvement initiatives to management.
What You Need:
- 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
- ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
- Proficiency in data analysis and reporting tools.
- Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
- Strong understanding of IT operations, including incident management, problem management, change management, and release management.
Why Choose Us
Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.
You deliver! We will make your stay and journey with us worthwhile.
We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.
#J-18808-Ljbffr