33 IT Support jobs in Jeddah

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.

We are seeking a highly motivated and experienced
Customer Support Lead to oversee and manage production support operations
within a digital banking environment. This role requires a proactive leader who
can coordinate support activities, ensure timely resolution of issues, and act
as the primary point of contact for internal and external stakeholders. The
ideal candidate will have a strong background in IT support, excellent
communication skills, and a deep understanding of the complexities of banking
infrastructure and customer service.

» Lead
and manage L1 and L2 support teams, ensuring efficient handling of incidents,
service requests, and escalations.

» Serve as the primary point of contact
for production support communications across business, technical, and vendor
teams.

» Support operations and track key
performance indicators (KPIs), service-level agreements (SLAs), and other
support metrics to ensure high-quality service delivery.Coordinate with L3
support and engineering teams to ensure seamless issue resolution and knowledge
transfer.

» Develop and maintain support
documentation, guides, and escalation procedures.

» Facilitate daily meetings, incident
reviews, and post-mortem analyses.

» Oversee shift planning and on-call
rotations to ensure 24/7 support coverage and readiness.

» Foster a culture of continuous
improvement, accountability, and customer-centric service.

» Collaborate with QA, DevOps, and
development teams to improve system reliability and user
experience.

» Ensure compliance with banking
regulations, compliance standards, security standards, and internal governance
policies.

» Bachelor’s degree in computer science,
Information Technology, or a related field.

» 6+ years of experience in IT support or
production operations, with at least 2 years in a leadership role.

» Experience in digital banking or
financial services is highly preferred.

» Strong understanding of ITIL practices,
incident management, and service delivery frameworks.

» Excellent communication, leadership, and
stakeholder management skills.

» The ability to work under pressure and
manage multiple priorities in a fast-paced environment.

» Proven experience with monitoring tools,
ticketing systems, IT service management systems, and reporting dashboards.

» Fluency in Arabic and English.

Get AI-powered advice on this job and more exclusive features.

Are you a highly driven professional with a passion for strategy, reporting, and stakeholder engagement? ACWA Power is looking for a talented Regional Business Support Manager to join our team in Jeddah, Saudi Arabia and play a pivotal role in shaping the performance and strategic direction of our regional project portfolio.

This role offers a unique opportunity to contribute at the intersection of strategy, operations, and corporate governance, with direct involvement in board-level activities and portfolio performance initiatives. This role may require an occasional business travel.

Key Responsibilities:

• Support the development and execution of the department strategy and annual business plans.
• Coordinate and monitor strategic initiatives across various project companies.
• Act as Board Secretary, preparing materials, facilitating meetings, and maintaining accurate records.
• Collaborate with internal functions (HR, Finance, IT, Operations) and external advisors.
• Analyze business performance data, develop reports, and recommend improvements.
• Ensure alignment with corporate strategy and follow up on audit, risk, and performance issues.
• Lead and support internal communication and portfolio performance updates.
• Drive process improvements and assist in managing departmental initiatives.

Requirements:

• Minimum 5 years of experience in a similar role.
• Bachelor’s Degree in Business Management, Finance, or a related field.
• Strong experience as an Executive Assistant.
• Proven track record as a Board Secretary.
• Strong reporting and professional email writing skills.
• Advanced proficiency in Microsoft Office (Excel and PowerPoint).
• Excellent English communication skills (written and spoken).
• High attention to detail and organizational skills. Ability to work independently, meet deadlines, and manage multiple stakeholders.
• Experience in supporting executive-level meetings and presentations
• Sector experience in infrastructure, energy, or renewables is preferred.
• Professional manner, proactive approach to work and eager to contribute to a high-impact environment

Why Join ACWA Power?

At ACWA Power, you’ll be part of a company that’s reshaping the future of energy — while building a meaningful career with purpose and progression. This role offers visibility, impact, and the opportunity to work at the heart of strategy and governance.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development
• Industries Utilities

Referrals increase your chances of interviewing at ACWA Power by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Support Engineering Manager role at Canonical

2 months ago Be among the first 25 applicants

Join to apply for the Support Engineering Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

Our regional Support Managers run world-class Support teams – solving deep technical problems for customers around the world on Ubuntu Server, Ubuntu Desktop and on the public cloud. They demonstrate two key attributes: customer focus – ensuring that customers are always satisfied with the service they are receiving, and technical excellence – ensuring that the support team is always up to date with the our technology, and that they perform sound and quick troubleshooting. We are looking for managers for both of our support groups; Cloud Support Group and Devices Support Group.

You'll need to be comfortable in a fast paced environment, able to take responsibility for delivering to customers and enjoy challenges. You will also need to care deeply about your team, their skills, and their career development.

The role entails

• Management of a professional support team, including skills development and performance management
• Operational control, shift scheduling, accountability for key performance indicators (KPIs)
• Ensures that all customer cases are responded to within the SLA, and in a professional manner
• Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
• Accountability for customer satisfaction
• Contribution to the support knowledge base
• Continuous improvement to the team's processes and support service delivery
• Hire, develop and train support team to match business requirements
• Work with the leadership team to drive growth and transformation initiatives
  
  

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)
• Experience or knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Engineering Manager jobs in Jiddah, Makkah, Saudi Arabia .

Jiddah, Makkah, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Jeddah, Saudi Arabia | Posted on 07/08/2025

CoorB is all about digital finance. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

» Lead and manage L1 and L2 support teams, ensuring efficienthandling of incidents, service requests, and escalations.

» Serve as theprimary point of contact for production support communications across business,technical, and vendor teams.

» Support operations andtrack key performance indicators (KPIs), service-level agreements (SLAs), andother support metrics to ensure high-quality service delivery.Coordinate withL3 support and engineering teams to ensure seamless issue resolution andknowledge transfer.

» Develop andmaintain support documentation, guides, and escalation procedures.

» Facilitate dailymeetings, incident reviews, and post-mortem analyses.

» Oversee shiftplanning and on-call rotations to ensure 24/7 support coverage and readiness.

» Foster a culture ofcontinuous improvement, accountability, and customer-centricservice.

» Collaborate withQA, DevOps, and development teams to improve system reliability and userexperience.

» Ensure compliancewith banking regulations, compliance standards, security standards, andinternal governance policies.

» Bachelor’s degreein computer science, Information Technology, or a related field.

» 6+ years ofexperience in IT support or production operations, with at least 2 years in aleadership role.

» Experience indigital banking or financial services is highly preferred.

» Strongunderstanding of ITIL practices, incident management, and service deliveryframeworks.

» Excellentcommunication, leadership, and stakeholder management skills.

» The ability to workunder pressure and manage multiple priorities in a fast-pacedenvironment.

» Proven experiencewith monitoring tools, ticketing systems, IT service management systems, andreporting dashboards.

Jeddah, Saudi Arabia | Posted on 07/10/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.

Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.

We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.

You will:

1. Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
2. Serve as the primary contact for communication across business, technical, and vendor teams.
3. Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
4. Develop and maintain support documentation, guides, and escalation procedures.
5. Facilitate daily meetings, incident reviews, and post-mortem analyses.
6. Oversee shift planning and on-call rotations to ensure 24/7 coverage.
7. Promote a culture of continuous improvement, accountability, and customer focus.
8. Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
9. Ensure compliance with banking regulations, security standards, and internal policies.

• Bachelor’s degree in Computer Science, IT, or related field.
• 6+ years in IT support or production operations, with at least 2 years in leadership.
• Experience in digital banking or financial services is highly preferred.
• Strong knowledge of ITIL, incident management, and service delivery frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Proven experience with monitoring tools, ticketing systems, and reporting dashboards.

The IT Application Support plays a pivotal role in ensuring the seamless operation of various software applications within the IT division of our retail company. This position involves providing technical support, troubleshooting issues, coordinating with stakeholders, and optimizing the utilization of software systems. Working closely with the IT team, end-users, and vendors, the Application Support Coordinator enhances application performance and maximizes user satisfaction.

Responsibilities:

1. Application Support and Troubleshooting:

Provide technical and functional support for Odoo POS, Oracle Fusion, and e-commerce applications via phone, email, and ticketing system.

Identify and resolve issues pertaining to functionalities, configurations, integrations, and installations within SLA.

Collaborate with cross-functional teams to diagnose root causes of recurring issues and implement permanent solutions, minimizing business disruptions.

Investigate and resolve application-related problems promptly, ensuring uninterrupted business operations.

Document support processes, known issues, and resolutions to maintain a comprehensive knowledge base.

2. User Training and Assistance:

Conduct training sessions to acquaint end-users with software applications, ensuring proficient system usage.

Assist users in navigating and understanding application features, functionalities, and workflows.

Provide ongoing assistance and guidance to end-users, addressing concerns and ensuring optimal system utilization.

3. Application Enhancement and Testing:

Liaise with software vendors and developers to communicate user requirements, feedback, and necessary enhancements.

Participate in application testing activities, including functional, regression, and user acceptance testing.

Identify and report bugs, inconsistencies, and usability issues, collaborating with the development team to rectify them.

Recommend process improvements or system enhancements to enhance the support experience.

4. System Maintenance and Monitoring:

Coordinate with the IT team to execute routine maintenance tasks, such as applying updates and patches to software applications.

Monitor application performance, detect potential bottlenecks, and proactively address system-related issues.

Ensure data integrity and security by implementing appropriate access controls and data backup procedures.

5. Documentation and Reporting:

Maintain accurate documentation of application configurations, support processes, and system changes.

Generate regular reports on application usage, system performance, and support metrics.

Analyze support request trends to identify opportunities for process improvement and user training.

Document and maintain detailed records of all support activities and resolutions.

Education and Competency:

Bachelors degree in computer science, Information Systems, or a related field.

2-4 years of proven experience in technical support for Odoo POS, Oracle Fusion, and e-commerce applications.

Strong understanding of Odoo POS and Oracle Fusion modules, functionalities, and integration.

Proficiency in troubleshooting application issues and providing technical support to end-users.

Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical users.

Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.

Attention to detail and a commitment to delivering high-quality service to end-users.

Knowledge of SQL, scripting languages, and database management systems is advantageous.

Familiarity with ITIL practices and principles is desirable.

Additional Requirements:

Must be willing to work on/off the field, travel, and hold a valid driving license.

We seek a dedicated and customer-focused IT Support Engineer to provide comprehensive end-user support. The role is responsible for troubleshooting and resolving hardware, software, and network issues for employees, ensuring that IT services are delivered efficiently, and user satisfaction is prioritized. The ideal candidate will have hands-on experience supporting desktop environments, managing user accounts, and providing high-quality technical assistance to non-technical users.

Experience

Minimum 4 years of experience in IT support or help desk roles focusing on end-user support

Job Responsibilities

- Provide first-line and second-line technical support to end users on hardware, software, and network-related issues.

- Install, configure, and maintain desktop computers, laptops, printers, and other IT peripherals.

- Diagnose and resolve technical problems related to operating systems (Windows/MacOS), software applications (Microsoft Office, email clients, etc.), and basic network connectivity.

- Assist users with password resets, account lockouts, and other Active Directory-related issues.

- Install and configure software applications on user machines, ensuring compatibility and proper licensing.

- Troubleshoot application issues and guide users through resolutions or provide instructions for proper usage.

- Provide training and support for users on new software applications or systems.

- Perform routine maintenance and troubleshooting of end-user hardware, including desktops, laptops, monitors, and mobile devices.

- Coordinate hardware repairs and replacements in conjunction with vendors or service providers.

- Ensure that IT equipment is well-maintained and assist in inventory management.

- Provide both on-site and remote support via phone, email, or remote-access tools (e.g., TeamViewer, AnyDesk) to resolve user issues.

- Guide users through troubleshooting steps to resolve technical problems or escalating issues when necessary.

- Manage user accounts and permissions in Active Directory, ensuring correct access based on roles and organizational policies.

- Assist with setting up new user accounts, email configurations, and access to network drives and shared resources.

- Log, track, and resolve user issues using a ticketing system, ensuring timely resolution of incidents.

- Prioritize tickets based on impact and urgency, while providing regular updates to users.

- Maintain accurate and detailed documentation of support requests and resolutions for future reference.

- Work closely with the IT team to escalate more complex technical issues as needed, ensuring prompt resolution.

- Collaborate with various departments to understand their IT needs and provide tailored support.

- Assist in the rollout of new hardware, software, or IT policies affecting end users.

- Provide one-on-one or group training sessions for users to help them better utilize IT tools and applications.

- Develop and maintain user guides, FAQs, and other support documentation to assist users in resolving common issues independently.

- Competitive salary, Medical insurance

Desired Skills

•Excellent communication skills

with the ability to explain technical concepts to non-technical users.•Strong customer service focus

with a patient and approachable demeanor.•Excellent proficiency in Arabic / English•Excellent time management and multitasking abilities in a fast-paced environment.•Ability to remain calm and handle high-pressure

Jeddah, Saudi Arabia Posted on 07/08/2025

CoorB is all about digital finance. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.

" Lead and manage L1 and L2 support teams, ensuring efficienthandling of incidents, service requests, and escalations.

" Serve as theprimary point of contact for production support communications across business,technical, and vendor teams.

" Support operations andtrack key performance indicators (KPIs), service-level agreements (SLAs), andother support metrics to ensure high-quality service delivery.Coordinate withL3 support and engineering teams to ensure seamless issue resolution andknowledge transfer.

" Develop andmaintain support documentation, guides, and escalation procedures.

" Facilitate dailymeetings, incident reviews, and post-mortem analyses.

" Oversee shiftplanning and on-call rotations to ensure 24/7 support coverage and readiness.

" Foster a culture ofcontinuous improvement, accountability, and customer-centricservice.

" Collaborate withQA, DevOps, and development teams to improve system reliability and userexperience.

" Ensure compliancewith banking regulations, compliance standards, security standards, andinternal governance policies.

" Bachelor's degreein computer science, Information Technology, or a related field.

" 6+ years ofexperience in IT support or production operations, with at least 2 years in aleadership role.

" Experience indigital banking or financial services is highly preferred.

" Strongunderstanding of ITIL practices, incident management, and service deliveryframeworks.

" Excellentcommunication, leadership, and stakeholder management skills.

" The ability to workunder pressure and manage multiple priorities in a fast-pacedenvironment.

" Proven experiencewith monitoring tools, ticketing systems, IT service management systems, andreporting dashboards.