30 Help Desk Analyst jobs in Jeddah

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities:

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate:

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

Skills

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

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We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time
• Industries Retail Florists

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Jeddah, Makkah, Saudi Arabia 15 hours ago

Customer Service Specialist (3PL- Female) Receptionist / Front Desk Agent (Saudi nationality only) COOP Training Opportunity – Admin Role (Medical Clinic)

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Spa Receptionist (Saudi nationality only)

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JOB PURPOSE:

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

AREAS OF RESPONSIBILITY:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job to ensure continuity of work.
• Addresses all customers’ service needs as per quality standards.
• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

Minimum Qualifications:

Bachelor’s in Hospitality or equivalent

Minimum Experience:

1-3 years relevant experience.

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We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time
• Industries Retail Florists

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Jeddah, Makkah, Saudi Arabia 15 hours ago

Customer Service Specialist (3PL- Female) Receptionist / Front Desk Agent (Saudi nationality only) COOP Training Opportunity - Admin Role (Medical Clinic)

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Spa Receptionist (Saudi nationality only)

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Appointment slotting for prospective customers.
- Understand the applicant requirement and provide appropriate advise / information
- Documentation - scrutiny / checking and submission
- Biometrics - finger print scanning
- Collection, handover & deposit of Cash for the day.
- Selling Value Added services

**Other Requirements**.
- Excellent communication and interpersonal skills
- Excellent typing skills - minimum 40WPM with zero errors
- Experience of handling customers at least for 6months
- 1 year
- Flexibility in working hours.
- Should be a Graduate in any discipline.

**Salary**: ﷼3,000.00 - ﷼4,000.00 per month

Application Question(s):

- Do you have a minimum typing speed of 40 words per minute with zero errors?
- Do you currently live in Riyadh or Jeddah?
- Your visa status in Saudi?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 1 year (preferred)

• To provide excellent customer service to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction with the company's logistics and transportation services.

Key Accountabilities

• Handling Customer Inquiries: Respond to customer inquiries via phone, email, chat, and in-person regarding shipments, deliveries, tracking, billing, and other service-related questions.
• Order Processing & Tracking Support: Assist customers with placing orders, tracking shipments, and providing updates on delivery status.
• Problem Resolution & Complaint Handling: Investigate and resolve customer complaints and issues efficiently and professionally.
• Providing Information & Guidance: Provide customers with information about the company's services, policies, and procedures.
• Documentation & Record Keeping (Customer Interaction): Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system or other relevant databases.
• Customer Relationship Management (CRM) System Usage: Utilize the CRM system to manage customer interactions, track cases, and maintain customer profiles.
• Collaboration with Other Departments: Collaborate with other departments (e.g., Operations, Logistics, Sales) to resolve customer issues and ensure seamless service delivery.
• Feedback Collection: Collect customer feedback and provide it to management for service improvement.
• Adherence to Service Standards: Adhere to company service standards and procedures to ensure consistent and high-quality customer service.
• Escalation of Complex Issues: Escalate complex customer issues to the supervisor or manager as needed.

Knowledge, Skills and Aptitude

• Educational Qualifications and Certifications: High school diploma or equivalent is typically required. An associate's degree or relevant certifications in customer service are a plus.
• Knowledge: Basic knowledge of customer service principles and best practices. Understanding of the company's services, policies, and procedures. Basic knowledge of logistics and transportation processes is beneficial.
• Technical Skills: Good communication, interpersonal, and problem-solving skills. Proficiency in using CRM systems and other customer service tools. Basic computer skills are essential.
• Language Skills: Arabic and English are essential. Excellent communication skills in both languages are crucial.
• Experience: Minimum of 0-2 years of experience in customer service or a related field. Entry-level candidates with strong communication and interpersonal skills may be considered.

Key Interactions

• Key Internal Contacts:
• Operations Department
• Logistics Department
• Other Customer Service Agents/Representatives
• Purpose of Interaction: Resolving customer issues, coordinating service delivery, and sharing information.
• Key External Contacts:
• Customers
• Purpose of Interaction: Providing customer service, addressing inquiries, and resolving issues.

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**Johnson & Johnson**

Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of **Our Credo **. It’s a culture that celebrates **diversity** and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

**Sector/Organization Overview**

Customer Service KSA Medical Devices

**Summary of the job**:
The Customer Service Digital Lead is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders, drive business growth, and optimize the CRM system.

**Duties & Responsibilities**
- Responsible for creating a world-class customer experience by emphasizing excellence in customer service procedures and promoting cooperation, collaboration, and a culture of mutual trust.
- Demonstrates the ability to collaborate with key stakeholders at all levels and across all functional areas, including Sales & Marketing, Quality, Finance, and Supply Chain. Model of the culture of Continuous Improvement and committed to technology and innovation, seeks opportunities to simplify and automate non-added-value tasks to eliminate waste.
- Strong analytic abilities and the capacity to assess enormous quantities of information to reach good conclusions for successful decision making.
- Lead Project, local or regional initiatives that pursue processes’ efficiencies and Customer Experience improvements. Ensure adoption and usage increase of the different solutions.
- Analyze customer data and inquiries to identify trends, patterns, and opportunities for improving customer engagement, satisfaction, and organizational performance.
- Partner with the appropriate teams and stakeholders to assist the implementation of key transformative initiatives in both the commercial and E2E supply chain domains, as well as the local customers' expectations and needs, such as the NUPCO tender requirement.
- Oversee the customer relationship management system, including customization, configuration, and optimization to meet business needs.
- Provide guidance and support to the CSA team in managing customer inquiries, resolving issues, and ensuring timely and accurate responses.
- Monitor and report on key performance indicators related to customer engagement, satisfaction, and CRM system effectiveness.
- Provide training and guidance to team members on CRM system usage, customer data analysis, and best practices in customer relationship management.
- Develop and maintain data quality control measures to ensure accuracy, integrity, and privacy of customer data.
- Administration related to team performance and internal control.
- Coordination of customer surveys management
- Audits coordination
- System control according to duties
- Actively engage in Objectives & Goals of the department
- Be prepared to back-up / join and work in all flows within the department.
- Reporting activities (Power BI, Insight, )
- KPI extraction, analysis, and communication. Daily, Weekly, Monthly and Quarterly.
- Maintain good product knowledge.
- Respect and work according to and within J&J Business Conduct policy, HCC, SOX, and the J&J Credo
- Diligently fulfill compliance program-related activities and actively participate in relevant meetings.

**QUALIFICATIONS**:

- Education: Relevant Bachelor’s degree, or equivalent combination of education and experience
- Years of Experience: Must have 4+ years' experience in Data Managment
- Solid Order-to-Invoice knowledge has developed with both End Customers and Distributors.
- Strong understanding of Customer care processes and systems
- Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset
- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
- Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred)
- Language: English & Arabic a must
- Location: Saudi Arabia
- Strong communication & interperson

Customer Service Specialist (3PL- Female)

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Warehousing and Storage

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Customer Experience Specialist - Japanese

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

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Customer Service Specialist (3PL- Female)

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Customer Service Specialist (3PL- Female)

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

- Only for Saudi Citizens

- Priority for females (driving license is advantage)

- Minimum 1 Year Experience In Administrative Work.

- B2 level in English or 6.0 in IELTS minimum

- Excellent knowledge of computer applications especially SAP

- Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

- IATA Qualifications Are Advantage

- At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Warehousing and Storage

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Customer Experience Specialist - Japanese

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

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