293 Help Desk Analyst jobs in Saudi Arabia

Overview

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Performing the following tasks, with or without reasonable accommodation
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching and instant messenger tools

• Arabic Speaker
• Bachelor Degree or equivalent work- related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule
• Performing the following tasks, with or without reasonable accommodation
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching and instant messenger tools

• Arabic Speaker
• Bachelor Degree or equivalent work- related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Overview

IBEA fully automates B2B payments to vendors, addressing the chronic issue of delayed supplier payments. By streamlining day-to-day operations with AP automation, IBEA enables rapid scalability, accelerates business visibility, and reduces fraud risks. Our solutions improve financial, cost, and cash controls, modernizing AP departments and monetizing supplier payments in unprecedented ways.

This is a full-time hybrid role for a Customer Service Specialist based in Riyadh, with some work from home acceptable. The Customer Service Specialist will handle day-to-day supplier support, ensuring high levels of customer satisfaction and an excellent customer experience. Responsibilities include enrolling suppliers, customer inquiries, resolving issues promptly, and managing phone etiquette professionally.

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal abilities
• Proficiency in using customer service software and tools
• Ability to work independently and in a team environment
• Experience in the payments industry is a plus
• Bachelor''s degree in Business, Communications, or related field is preferred

• Entry level

• Full-time

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

Key responsibilities

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer´s interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Principal accountably
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Good communication skills

• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.