1 388 IT Support jobs in Saudi Arabia

Overview

Join to apply for the Desktop Support Engineer role at Creative Solutions .

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities

• Responding to client support requests
• Contacting clients to find out the nature of the problem
• Traveling to the client’s location or connecting via a remote link
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Advising on software or hardware upgrades
• Providing basic training in computer operation and management
• Completing job reports and ordering supplies

Desktop Support Engineer Qualifications

• Bachelor’s degree in Computer Science or Information Technology (or equivalent experience certificate)
• Proven work experience as a Desktop Support Engineer or Support Technician
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of popular operating systems, software applications, and remote connection systems
• Ability to solve complex hardware and software issues
• Ability to travel and work after hours when necessary
• Excellent interpersonal skills
• Good written and verbal communication skills

How to apply: Apply with your details and we will get back to you within 48 hours.

Full Name*

Email Address*

Phone Number *

Description *

Upload Resume *

Skillspark is hiring on behalf of our partner for the role of Desktop Support Engineer based in Dhahran, Saudi Arabia.

This is a 12-month contract opportunity for motivated, technically skilled Saudi Nationals who are eager to grow their careers in IT support. The selected candidate will play a vital role in enhancing end-user support, ensuring timely resolution of technical issues, and contributing to consistent and reliable IT service delivery.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other end-user peripherals
• Install, configure, and maintain software and standard business applications
• Respond to user requests and manage incidents through the ticketing system in a timely and professional manner
• Troubleshoot and resolve hardware and software issues
• Coordinate with internal IT teams for escalations and resolution
• Maintain accurate records of support activities and resolutions

Minimum Requirements:

• Diploma or Bachelor's degree in IT or a related field
• 0–2 years of relevant experience in desktop/helpdesk support
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks efficiently

Position:
Desktop Support Engineer

Location:
Dhahran, Saudi Arabia

Contract Duration:
12 months

Nationality:
Saudi Nationals only

If this sounds like the right fit for you, we'd love to hear from you

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Scope and Purpose:

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

Job Responsibilities:

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment's like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user's accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

Qualifications:

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

Job Info

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues.

You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems,

good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast

and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities

• Responding to client support requests
• Contacting clients to find out the nature of the problem
• Traveling to the client's location or connecting via a remote link
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Advising on software or hardware upgrades
• Providing basic training in computer operation and management
• Completing job reports and ordering supplies

Desktop Support Engineer Requirements

• Bachelor's degree in Computer Science or Information Technology (or equivalent experience certificate)
• Proven work experience as a Desktop Support Engineer or Support Technician
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of popular operating systems, software applications, and remote connection systems
• Ability to solve complex hardware and software issues
• Ability to travel and work after hours when necessary
• Excellent interpersonal skills
• Good written and verbal communication skills

Apply Now

And we'll get back to you within 48 hours.

Full Name*

Email Address*

Phone Number *

Description *

Upload Resume *

What You'll Do:

• Provide day-to-day local and remote desktop support, handling inbound calls to troubleshoot, resolve, and document hardware, software, and application issues through a ticketing system.
• Perform break/fix, fault diagnosis, and resolution for desktops, laptops, and approved software applications.
• Mentor and assist Band 1 technicians, and collaborate with Band 3 engineers to resolve complex tickets.
• Ensure operational consistency and quality support across all shifts by escalating issues proactively and engaging supervisors and managers.
• Support a broad IT infrastructure including firewalls, VPNs, encryption, access controls, routing, switching, and cloud security platforms.
• Apply knowledge of security protocols such as SSL/TLS, SSH, DNSSEC, and others to maintain secure network operations.

What You Need:

• 2-3 years solid experience in Windows desktop support and IT infrastructure.
• Strong knowledge of firewalls (Cisco ASA, Juniper SRX, Palo Alto, Fortinet), IDS/IPS, VPNs, encryption technologies (SSL/TLS, IPsec), access control, network segmentation (VLANs), routing and switching protocols.
• Experience with network management tools like SNMP, NetFlow, and cloud security platforms (AWS, Azure, Google Cloud) is a plus.
• Understanding of TCP/IP security, SSL/TLS, SSH, secure email, and DNS security protocols.
• Proven analytical skills with strong problem-solving, relationship-building, and customer service abilities.
• Excellent communication in English and ability to mentor junior staff effectively.
• Flexibility to support various shifts and urgent issues with professionalism and adaptability.

WE RE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN SAUDI ARABIA

Excis is a global IT support leader that thrives on innovation, excellence, and teamwork. We are searching for a skilled Desktop Support Technician L2 to deliver advanced desktop support, troubleshoot hardware, software, and network security issues, and ensure smooth IT operations in our Saudi Arabia support center. Join Excis for a career that values learning, mentorship, and technical growth.

• Client presence in 190+ countries
• 6000+ Engineers worldwide
• 200+ Enterprise Clients served

At Excis, we foster a culture of support and growth where every team member s contribution drives our collective success. Be part of a team where your expertise makes a visible impact every day. Embark on your journey with us and grow alongside a global IT pioneer.

Overview

Job Title : IT Desktop Support Technician

Job Type & Location : Onsite | 20th floor, The Headquarters Business Park, 7355, 2432 Al Kurnaysh Br Rd, Ash Shati District, Jeddah 23511, Saudi Arabia | Long-term contract

• Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues without impacting hardware warranty or customer security compliance requirements.
• Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals and desktop applications.
• Maintain basic knowledge of enterprise LAN and WAN setups; perform smart-hand activities under instruction-based requirements at sites.
• Lift and move computer equipment weighing up to 50 lbs.
• Provide desk-side PC break/fix support and basic administration of Windows OS and macOS/Linux OS (preferred).
• Use TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware (monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels) under Smart Hands capability.
• Troubleshoot system and network issues using deductive reasoning and resolve end-user network cabling problems.
• Analyze recurring issues and develop preventive actions; participate in problem management.
• Communicate effectively with clients and management; maintain excellent written and verbal communications.

• Associate Degree in Electronics and CompTIA A+ Certification (preferred).
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) (if applicable).
• Experience with ticketing tools (ServiceNow, Remedy, etc.).
• Minimum 1+ year of experience providing IT infrastructure field support.

• Good customer management skills; strong oral and written communication.
• Ability to interact with customers at different levels; work independently or as part of a team.
• Driven, result-oriented, and passionate about the work; able to complete tasks with minimal supervision.
• Ability to work flexible schedules.

WE’RE HIRING A DESKTOP SUPPORT TECHNICIAN L2 IN SAUDI ARABIA!

Excis is a global IT support leader that thrives on innovation, excellence, and teamwork. We are searching for a skilled Desktop Support Technician L2 to deliver advanced desktop support, troubleshoot hardware, software, and network security issues, and ensure smooth IT operations in our Saudi Arabia support center. Join Excis for a career that values learning, mentorship, and technical growth.

• Client presence in 190+ countries
• 6000+ Engineers worldwide
• 200+ Enterprise Clients served

At Excis, we foster a culture of support and growth where every team member’s contribution drives our collective success. Be part of a team where your expertise makes a visible impact every day. Embark on your journey with us and grow alongside a global IT pioneer.

• Provide day‑to‑day local and remote desktop support, handling inbound calls to troubleshoot, resolve, and document hardware, software, and application issues through a ticketing system.
• Perform break/fix, fault diagnosis, and resolution for desktops, laptops, and approved software applications.
• Mentor and assist Band 1 technicians, and collaborate with Band 3 engineers to resolve complex tickets.
• Ensure operational consistency and quality support across all shifts by escalating issues proactively and engaging supervisors and managers.
• Support a broad IT infrastructure including firewalls, VPNs, encryption, access controls, routing, switching, and cloud security platforms.
• Apply knowledge of security protocols such as SSL/TLS, SSH, DNSSEC, and others to maintain secure network operations.

• 2-3 years’ solid experience in Windows desktop support and IT infrastructure.
• Strong knowledge of firewalls (Cisco ASA, Juniper SRX, Palo Alto, Fortinet), IDS/IPS, VPNs, encryption technologies (SSL/TLS, IPsec), access control, network segmentation (VLANs), routing and switching protocols.
• Experience with network management tools like SNMP, NetFlow, and cloud security platforms (AWS, Azure, Google Cloud) is a plus.
• Understanding of TCP/IP security, SSL/TLS, SSH, secure email, and DNS security protocols.
• Proven analytical skills with strong problem‑solving, relationship‑building, and customer service abilities.
• Excellent communication in English and ability to mentor junior staff effectively.
• Flexibility to support various shifts and urgent issues with professionalism and adaptability.

At Excis, your skills drive user satisfaction and IT excellence. Work with a collaborative, dynamic team in an environment designed for your professional development and continuous learning. Enjoy competitive salary benefits and the chance to grow in a company recognized for innovation and leadership worldwide.

Ready to take your IT career to the next level in Saudi Arabia?

Apply now as a Desktop Support Technician L2 and be part of our IT support family!