326 IT Support jobs in Saudi Arabia

POSITION OVERVIEW:
Work as IT Systems Specialist in System integration/Support on the large scale construction project involving various system including SharePoint, Dashboard, EDMS, Planning/Scheduling, Risk Management, Contract and Cost Management.

SPECIFIC RESPONSIBILITIES:
System Integration/support complex integrated systems with data originating from multiple applications/platforms, organizations and/or geographic locations.

Self performs plus potential to manage & support Business Applications (Oracle Primavera, Aconex, In-house develop tools) on-site supports. Coordinates delivery of service & support with corporate-based application support teams.

Liaise between business requirements and technical design and as such will be working closely with multiple business application specialists.

Author technical and end-user guide documentation for these developed systems.

Work in a distributed, team-oriented environment.

Be responsible for establishing and reporting project based Service Level Agreement Metrics.

Coordinate and report root cause analysis and course correction for failed SLA targets.

Assists with On-Call support during non-business hours.

Gathers end-user and project's requirements, and presents to management in a technical and non-technical term.

Escalates reports and follows-up on issues with various functional service delivery teams, local vendors/service providers/subject matter experts, and upper project management.

Complies with Problem Management processes by registering, updating, resolving and closing assigned Incident & Problem tickets.

Understand Business Processes being used and implemented.

Be proactive with customer in gathering reporting requirements.

Create and maintain report/program documentation.

Performs other responsibilities associated with this position as may be appropriate.

PREFERRED EDUCATION/EXPERIENCE:

4-year degree in Engineering or Information Technology (or any degree with relevant experience) and 5-10 years of related work experience. Minimum of 4-7 years of job profile related experience.

Any certification is an advantage.

Required SKILLS/COMPETENCIES:

Strong background and thorough understanding of EDMS products (SharePoint2010, Aconex, Documentum, FileNet, Livelink etc.).

Working knowledge and understanding of Dashboards, Planning/Scheduling System, Cost Management System etc.
SharePoint 2010 – Installation/Configuration/Administration is an added plus.

Business Intelligence Dashboards and Reports.
Strong DBA skills: MS SQL Server or Oracle.
Data Exchange: Web Services, XML, custom and standard APIs.

Knowledge of Microsoft Visual Studio .NET development tools an added plus.

Reporting tools: Microsoft SQL Reporting Services, Crystal Reports.
Data warehouse design and extensive custom report development.

Experience with integration work between EDMS and Project Controls Systems.

Ability to gather, define and implement database changes/requirements.

Working knowledge of SQL databases and their structures/schemas.

Strong knowledge of reporting/programming functions within MS SQL Server, VBA and SQL scripts etc.

Project Controls Application – Oracle Primavera Solutions.

Ability to work with internal and external teams.
Has excellent verbal and written technical English communication abilities.
Strong Customer Support/Service Skills.
Budget management experience.
Strong troubleshooting skills.
Strong Business Analysis skills.
Must be a team player, self-motivated and proactive.

About The Company:
Parsons is a leader in many diverse markets such as infrastructure, transportation, water, telecommunications, aviation, commercial, environmental, planning, industrial manufacturing, education, healthcare, life sciences and homeland security.

Parsons provides technical and management solutions to federal, regional and local government agencies as well as private industries worldwide.

AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal team and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.

What We Need From You

• 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

It Would Be Nice If You Had

• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
• Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

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Cybersecurity Content Writer

Junior Technical Support Engineer (fresh graduate)

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support
  
  

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years, our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions worldwide, solidifying our role in protecting critical infrastructure and securing our way of life.

This role involves active coordination between engineering, sales, and customers. You will support our cybersecurity product catalog by troubleshooting client issues and innovating to improve our products. Daily tasks include solving diverse problems across our technology stack—from hardware and software to client case management—requiring a proactive, collaborative, and eager-to-learn attitude. The goal is to ensure smooth operations across various channels for maximum efficiency.

1. Providing software application and technical support to clients.
2. Collaborating with development teams, internal users, and clients to enhance application performance.
3. Documenting and improving processes as needed.
4. Communicating effectively with internal and supporting teams.
5. Offering Tier 1-2 support for OPSWAT products in client environments.
6. Occasionally assisting with presales, professional services, and technical support.
7. Maintaining case data in Salesforce and Jira.
8. Reporting bugs and issues to the development team.
9. Sharing knowledge with team members and continuously learning new skills.

• 3 to 5 years of hands-on troubleshooting experience in application and environment support, including complex client setups.
• Knowledge of networking and systems, including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
• Experience with installing, configuring, troubleshooting, and maintaining Linux systems via GUI and CLI.
• Ability to multitask and perform well under pressure in a dynamic environment.
• Strong problem-solving, organizational, customer service, and communication skills.

• Experience with MacOS, Windows Server, virtualization technologies, databases, email systems, cloud platforms, and encryption methods.
• Support experience at Tier 2 or 3 levels.
• Experience supporting business or custom applications, including API usage.
• Knowledge of cybersecurity tools and software.
• Experience with imaging, configuring, troubleshooting, and maintaining network devices and OT equipment.

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to