6 IT Documentation jobs in Jeddah

The Role:

We are seeking a highly skilled and motivated IT Operations Team Leader to spearhead our day-to-day IT operations. This pivotal role demands a strong technical background coupled with exceptional leadership abilities and a keen understanding of financial management within an IT context. The ideal candidate will be responsible for ensuring the smooth and efficient operation of our IT infrastructure and systems, while effectively leading and developing a team of talented IT professionals and maintaining fiscal responsibility.

Key Responsibilities:

Technical Leadership and Oversight:

• Provide expert-level technical guidance and support to the IT operations team across various domains, including network infrastructure, server administration (on-premise and cloud), storage solutions, cybersecurity protocols, and end-user support.
• Troubleshoot complex technical issues, identify root causes, and implement effective solutions in a timely manner.
• Stay abreast of emerging technologies and industry best practices, recommending and implementing innovative solutions to enhance operational efficiency and security.
• Contribute to the development and maintenance of IT policies, procedures, and documentation.
• Oversee the implementation and management of monitoring and alerting systems to proactively identify and resolve potential issues.

Team Management and Development:

• Lead, mentor, and develop a team of IT operations professionals, fostering a collaborative and high-performance work environment.
• Set clear performance expectations, provide regular feedback, and conduct performance reviews.
• Delegate tasks effectively, empowering team members and promoting ownership.
• Identify training and development needs within the team and facilitate opportunities for growth.
• Foster effective communication and collaboration within the team and with other departments.

Financial Control and Budget Management:

• Develop and manage the IT operations budget, ensuring cost-effectiveness and adherence to financial guidelines.
• Monitor and analyze IT operational expenses, identifying opportunities for optimization and cost savings.
• Participate in the procurement process for IT hardware, software, and services, ensuring value for money.
• Track and report on IT operational costs and budget variances.
• Contribute to the development of business cases for IT investments, considering both technical and financial implications.

Operational Excellence and Continuous Improvement:

• Ensure the availability, reliability, and security of all IT systems and services.
• Develop and implement service level agreements (SLAs) and operational metrics to track performance and identify areas for improvement.
• Lead and participate in incident management, problem management, and change management processes.
• Drive continuous improvement initiatives to enhance operational efficiency, reduce downtime, and improve user satisfaction.
• Ensure compliance with relevant industry regulations and standards.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., ITIL, CompTIA, Cisco, Microsoft) are highly desirable.
• Proven experience (typically 5+ years) in IT operations with increasing levels of responsibility.
• Demonstrable experience (typically 2+ years) in a team leadership or supervisory role within an IT environment.

Extensive technical knowledge across a broad range of IT infrastructure and systems, including:

• Networking (LAN, WAN, TCP/IP, DNS, DHCP)
• Server operating systems (Windows Server, Linux)
• Virtualization technologies (e.g., VMware, Hyper-V)
• Cloud platforms (e.g., AWS, Azure, GCP)
• Storage solutions (SAN, NAS)
• Cybersecurity principles and best practices
• Backup and disaster recovery solutions
• End-user computing and support

Extremely good team management skills , including:

• Strong leadership, coaching, and mentoring abilities.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proven ability to build and motivate high-performing teams.
• Effective delegation and time management skills.

Good financial control acumen, including:

• Experience in budget planning and management.
• Understanding of IT cost drivers and optimization strategies.
• Familiarity with procurement processes and vendor management.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and prioritize tasks effectively in a fast-paced environment.
• A proactive and results-oriented approach.

Overview

Head of IT – Location : Jeddah, KSA

Experience : Minimum of 8-10 years of IT experience, with at least 5 years in a leadership role within logistics sector

Education : Bachelor’s or master’s degree in information technology, Computer Science, or a related field

Languages : Proficiency in both English and Arabic

About the Role

We are looking for a highly skilled and experienced Head of IT to lead and oversee our information technology department. This role is pivotal in ensuring the effective and efficient operation of the IT infrastructure, supporting business needs, and driving technological innovation. The ideal candidate will have a strong background in IT strategy, infrastructure management, and team leadership.

About the Client

The client is a prominent logistics company dedicated to delivering excellence in supply chain management and logistics services. With a focus on technological advancement and operational efficiency, the organization is committed to enhancing its capabilities and ensuring seamless service delivery. The successful candidate will play a crucial role in supporting the client's mission to maintain a competitive edge through innovative IT solutions.

Key Responsibilities

• Develop and implement IT strategies aligned with business objectives.
• Oversee the design, implementation, and maintenance of IT infrastructure.
• Ensure data security, cybersecurity measures, and compliance with relevant standards.
• Manage and mentor the IT team, fostering a collaborative and results-driven environment.
• Lead projects related to system upgrades, software implementation, and process improvements.
• Develop and maintain relationships with external vendors and service providers.
• Monitor IT performance metrics and create strategies for improvement.
• Manage the IT budget and optimize costs without compromising quality or performance.

Qualifications & Skills Required

• Proven track record of managing IT teams and delivering successful projects.
• Strong knowledge of IT infrastructure, networks, security protocols, and systems management.
• Experience with data protection regulations and compliance.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to lead and inspire a team while managing multiple projects simultaneously.
• Experience in budget management and strategic planning.

Only shortlisted candidates will be contacted.