188 IT Documentation jobs in Saudi Arabia

Saudi only

Job Title: Technical Documentation Specialist, IT Technical Writer

Location:
Riyadh, KSA

Description:

The technical writer is responsible for creating, maintaining, and organizing clear, concise, and comprehensive technical documentation for a wide range of IT systems, processes, and procedures. This role is critical in ensuring IT Operational activities are well-documented, understood, and easily accessible to all relevant stakeholders, including IT staff, end-users, and management.

Key Responsibilities:

• Develop and maintain various technical documents, including but not limited to:
• Policy and compliance documentation
• Process, Procedure, Runbooks, Standard Operating Procedures (SOPs)
• System architecture diagrams and descriptions
• User manuals and guides for internal IT tools and services
• Collaborate closely with IT Operations engineers, system administrators, network engineers, security specialists, and other subject matter experts (SMEs) to gather information and understand complex technical concepts.
• Participate in meetings, interviews, and workshops to extract necessary information for documentation.
• Translate complex technical information into easily understandable language.
• Ensure technical accuracy and completeness of all documentation.
• Proofread and edit documents for clarity, grammar, spelling, and adherence to company style guides.
• Translate English documents to Arabic and vice versa
• Conduct regular audits of existing documentation to ensure accuracy and relevance.

Requirements:

• Saudi only
• Years of Exp.: 4 -10y overall & 4-7y relevant
• Minimum bachelor's degree
• Excellent Written and Verbal Communication: both English and Arabic
• Strong understanding of IT operations concepts and terminology (e.g., incident management, change management, problem management, ITIL)
• Proven experience documenting IT infrastructure, systems, and processes (e.g., networking, servers, cloud platforms, databases, security, monitoring tools).
• Proficiency with documentation tools (e.g., Confluence, SharePoint, Microsoft Word)
• Experience with diagramming tools (e.g., Visio, Lucidchart)

Job Title

Director of Documentation

Department:
Collections and Exhibitions

Section:
Contents

Unit:
Documentation

Reporting to:
Senior Director of Collections and Exhibitions

Job Purpose

The Director of Documentation is responsible for developing and overseeing comprehensive policies and systems to document the Institution's collection and institutional history in line with international standards. This role ensures that collections data is accurate, accessible, and aligned with institutional priorities, facilitating internal workflows and external collaboration, supporting the organization's long-term institutional memory, public transparency, and educational impact. The role demands a methodical and consistent professional with deep experience in both digital and physical documentation practices, including cataloguing, archival management, and data governance. The Director ensures that documentation processes are accurate, coherent, and up to date, working closely with curators, conservators, and IT teams to maintain collection records of the highest quality and support research, interpretation, and digital access. The ideal candidate will possess a strong background in museum informatics and data systems management, with a track record of integrating CMS platforms into complex institutional environments. will approach the role with perseverance and precision.

Roles and Responsibilities

Strategy and Planning

• Develop and implement comprehensive documentation strategies aligned with objectives and international standards.
• Conduct research and propose improvements in documentation methodologies.

Budget Management

• Develop, manage, and monitor the Documentation budget in collaboration with the Finance Department.

Policies, Processes, and Procedures

• Create, maintain, and review documentation policies based on standards such as ICOM and CCO.
• Collaborate with Director of Internal Audit to ensure compliance and consistency.

Functional Accountabilities

• Develop and implement comprehensive documentation policies that align with standards and best practices, ensuring consistency and accuracy across all collections.
• Collaborate with curatorial teams to document and catalog new acquisitions and existing collections in a systematic and accessible manner.
• Ensure the designing and maintenance of a digital management system for the documentation, enhancing accessibility for researchers, educators, and the public.
• Oversee the provision of training and support for staff on documentation practices, fostering a culture of documentation excellence within the organization.
• Support regular audits of documentation practices to assess compliance with established standards and identify areas for improvement.
• Ensure the facilitation of workshops and educational programs designed to engage the public and promote best practices in documentation and preservation.
• Research emerging trends and technologies in documentation and collections management, recommending innovations to enhance operational efficiency.
• Actively participate in cross-departmental projects, ensuring that documentation considerations are integrated into broader initiatives.
• Manage relationships with external partners, vendors, and stakeholders involved in documentation and preservation efforts.
• Represent the institution at industry conferences, workshops, and committee meetings to exchange knowledge and promote the organization's commitment to best documentation practices.

Stakeholder Management

• Coordinate with curators, educators, IT, and external partners to support documentation efforts.
• Represent the institution in industry events and collaborate with archival institutions.

People Management

• Supervise and mentor junior staff and interns in documentation processes.
• Deliver training programs and workshops to improve institutional capacity.
• Live by the institution's values, ethical standards, and governance.
• Manage and support team members in performing their tasks in line with established policies and procedures.
• Guide, mentor, and develop the Documentation team to ensure continuous growth and achievement of functional objectives.
• Set clear performance goals, provide regular feedback, and support professional development through coaching and formal evaluations.
• Delegate authority appropriately to empower team members and encourage accountability.
• Contribute to workforce planning, recruitment, and performance management while promoting employee engagement and motivation.
• Foster a high-performance, inclusive, and collaborative work culture aligned with the institution's values.
• Promote innovation and contribute to a positive, inspiring, and diverse workplace.
• Maintain high personal standards and ensure excellence across the section.

Job Qualifications and Requirements

Knowledge and Experience

• Minimum 8 years of experience in collection documentation, collection management, or archival work.
• Proven knowledge of documentation standards such as ICOM and Cataloging Cultural Objects (CCO).
• Experience in using digital asset management systems and cataloging software.
• Familiarity with both physical and digital preservation techniques.
• Experience leading or coordinating documentation projects.

Education and Certifications

• Bachelor's degree in museum studies, Archives Management, Library Science, or a related field.
• A master's degree in these fields is strongly preferred.

Personal capabilities and qualifications

Strong research and analytical skills, with the ability to synthesize information into documentation protocols and guidelines.

Advanced technical proficiency in digital documentation tools and software, as well as database management.

Exceptional written and verbal communication skills, capable of conveying complex information clearly and concisely.

Strong leadership capabilities to inspire and guide a team, fostering collaboration and continuous improvement in documentation practices.

Effective problem-solving abilities, allowing for innovative solutions to challenges in documentation and collections management.

High level of adaptability and willingness to learn in an evolving landscape.

Proven project management skills, with a track record of successfully leading documentation initiatives from conception through to completion.

Knowledge of preservation techniques and standards for both digital and physical collections, ensuring the longevity and integrity of materials.

Familiarity with relevant laws and ethical standards governing collections and documentation practices.

Comprehensive understanding of audience engagement strategies related to documentation and education programs.

quality products while fostering a culture of excellence

What We're Looking For:

• Bachelor's in Science, Pharmacy, or related field
• QA experience (1–3 years)
• Knowledge of QA methods, tools, and standards
• Business-level English

Bonus:
SAP, ISO-9001, GMP, Six Sigma knowledge

Summary:

Responsible for reviewing medical records for completeness by monitoring the healthcare providers' compliance about recording the patient's medical related data (treatments, medications, requests) to support the accurate assignment of codes.

Essential Responsibilities and Duties:

1. Provides advanced level review of inpatient medical records to identify gaps in clinical documentation.

2. Ensures consistency of data captured by strictly following existing guidelines and constantly providing timely feedback to healthcare providers.

3. Follows-up with the healthcare providers regarding existing clarifications to obtain needed documentation specification.

4. Engages healthcare providers in ongoing educational sessions in regards to documentation improvement.

5. Reports any gaps, lack of compliance, and findings in the medical records to the responsible Manager or Team Leader.

6. Engages medical staff in the process of reviewing clinical documentations for better awareness and smooth knowledge transfer.

7. Maintains a record of clinical documentation reviews performed and the gaps identified.

8. Performs other related duties as assigned.

Job Requirements

• Education: Bachelor's or Associate Degree/Diploma in Nursing, Health Information Management or other healthcare related discipline is required.
• Experience Required: Four (4) years of related experience with Bachelor's, or six (6) years with Associate Degree/Diploma is required.

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You'll Make in this Role
We are looking for a
Clinical Documentation Integrity Specialist
to join us in Saudi Arabia. This is an important Client facing role that requires travel to our Clients in the Country (25% - 40% of the time).

The CDI Specialist is responsible for reviewing clinical documentation to ensure completeness, accuracy, and compliance with coding and regulatory standards. The goal is to support accurate code assignments, and DRGs.

As part of Solventum CDI consulting team, this role involves conducting chart reviews for hospitals and transferring knowledge to different clients' CDI teams to help strengthen their documentation practices and long-term program effectiveness.

Key Competencies

• Excellent clinical & coding knowledge
• Confident communicators able to engage clinicians and CDI professionals
• Clinically and analytically sharp
• Comfortable in dynamic, client-facing roles
• Professional and dependable under tight audit timelines

As a CDI Specialist, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By

• Conducting retrospective chart reviews (inpatient and/or outpatient) to assess accuracy, completeness, and specificity of clinical documentation.
• Applying knowledge of ICD-10-AM/ACHI and AR-DRG classification systems to identify documentation and coding gaps.
• Shadowing physicians, coders, and CDI staff to understand current workflows and documentation practices.
• Interviewing key stakeholders (e.g., CDI team, coding team, clinicians, department heads) to gather insights into existing documentation challenges.
• Evaluating the effectiveness of hospitals CDI processes and identify areas for improvement.
• Developing structured queries and feedback where clarification or additional documentation is needed.
• Compiling audit findings into clear, actionable reports including identified gaps, risks, and recommendations.
• Conducting knowledge transfer sessions to educate client teams on best practices in documentation and compliance.
• Collaborating with the project management team to ensure consistency and quality across project engagements.
• Maintain strict confidentiality and data security in handling patient records and hospital information.

Your Skills And Expertise
To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher in nursing, medicine, paramedical sciences, or a related clinical field
• CDI Certification (CCDS, CDIP, or equivalent)
• Minimum 3 years of Clinical Documentation Integrity (CDI) or clinical coding experience
• Completion of HIMAA ICD-10-AM/ACHI Coding Training or equivalent
• Strong understanding of ICD-10-AM/ACHI, AR-DRG methodologies, and clinical coding principles, and coding guidelines e.g. Australian coding standards ASC, National coding advice NCA
• Experience reviewing and querying clinical documentation
• Ability to conduct structured interviews and workflow observations with hospital staff
• Proficiency in writing audit summaries and presenting findings professionally
• Knowledge and experience to navigate computer applications including abstracting and encoding software, DRG grouper software, and hospital information systems HIS
• Fluency in written and spoken English
• Proficiency with Microsoft Office suite

Additional qualifications that could help you succeed even further in this role include:

• Certification in coding: AAPC, HIMAA, AHIMA or equivalent
• Certification in Health Information Management with one of the following: RHIA or RHIT, CHIM or equivalent
• Experience working in a consulting, audit, or third-party CDI service model
• Familiarity with EMRs and CDI tools
• Background in delivering training or knowledge transfer to CDI or clinical teams
• Arabic language is a plus

Work location:
Hybrid

Travel:
National travel is required (25-40%)

Must be legally authorized to work in country of employment.

Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of

. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the

terms.

Department: Customer Service

Experience required: - years

Executive – Import, Customer Service

Department: Customer Service

Grade: C

Reporting to: Assistant Manager - Customer Service and Documentation

Direct reports: None

Job purpose:

The primary role of the Import Customer Service Executive is to effectively handle the end-to-end activities of the Import cycle and all relevant interactions with Customers and internal Stakeholders related to Booking Release, SI updating, Invoicing, BL release, Loading Delivery status, etc. This role reports to the Assistant Manager CS/Documentation.

Main tasks and responsibilities:

Customer Relations

• Ensure all Import activities from Booking to Documentation are managed timely and effectively with Customers via Phone, Email, or at the Doc Counter.
• Act as the primary contact for import-related customer queries.
• Take full responsibility for customer shipments and issues.
• Provide high-quality Customer Service activities.
• Engage in problem-solving and offer optimal solutions.
• Maintain knowledge of services, legislation, and maritime regulations.
• Accurately capture, update, and release Customer bookings/SI info in systems, meeting SLAs for timely release.
• Improve customer experience with accurate and prompt updates on Bookings, Import BL, and Invoice.
• Ensure accurate invoicing, including GST requirements and local charges.
• Handle exceptions, manage delays, and coordinate with relevant stakeholders.
• Attend meetings with Customers to address issues and educate on processes.
• Follow-up on Import Delinquent boxes.
• Maintain a database of Customer contacts.
• Relay Vessel Schedules to Customers weekly or as directed.
• Conduct KYC checks and maintain relevant records.
• Coordinate with Sales and other departments for resolution of Customer queries.
• Adopt new processes, tools, and provide feedback for system improvements.
• Adhere to processes, policies, and regulatory requirements.
• Deliver documents timely and relay information professionally.
• Manage booking processes, shipment follow-up, and cargo issues.
• Handle re-import requests and communicate delays proactively.
• Support ad hoc tasks from management.

Dispute coordination, follow-up, and closure

• Escalate and address complaints related to gate-in, trans-shipment, invoicing errors.
• Follow up with internal and external Parties to ensure timely communication.
• Coordinate documentation processes including SI, BL, amendments, and switches.
• Transmit data to customs to avoid penalties.
• Issue necessary certificates upon compliance.
• Manage customer complaints and ensure proper investigation and remedies.
• Verify documentation for compliance with internal and statutory requirements.
• Support change inquiries and resolve issues.
• Support ad hoc tasks as assigned.

Key interactions (Internal | External):

External: Customers, Surveyors, Empty Depot.

Education requirements:

Bachelor’s Degree or qualified professional.

Language requirements:

Not specified.

Background and experience:

Minimum 3 years’ experience in customer service within the Container Shipping industry. Knowledge of Import Shipping Processes and Documentation is essential.

Competencies and skills:

• Proficiency in MS Office, especially Excel.
• Basic geography and port operations knowledge.
• Excellent communication skills, both written and verbal.
• Patience and pleasant listening skills.
• Customer-oriented attitude.
• Attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to adapt to new systems and processes.
• Data analysis and decision-making skills.
• Multitasking and stakeholder management abilities.
• Willingness to support and coach team members.

Department: Customer Service

Experience required: - years

Senior Executive– Customer Service

Department: Customer Service

Grade: D

Reporting to:

Direct reports: None

Job purpose:

The primary role of the Senior Executive - Customer Service is to manage incoming customer calls and inquiries, offer solutions with accuracy and efficiency, and identify and assess customer needs to achieve satisfaction.

Main tasks and responsibilities:

• Manage incoming calls and customer inquiries, assessing their needs and responding efficiently.
• Ensure excellent service standards and maintain high customer satisfaction.
• Provide the latest sailing schedules and advisories to customers as per timelines conveyed by the manager.
• Provide accurate, valid, and complete information using the right sources for customer satisfaction.
• Follow up on ongoing cases and engage customers to generate leads through follow-ups that could develop into new business.
• Prepare rate quotations for customers and monitor the outcomes and customer performance.
• Conduct market research and report sales calls.
• Maintain and manage the customer database.
• Follow prescribed KYC checks and maintain relevant data/records as stipulated.
• Coordinate with other departments, especially sales, to ensure end-to-end resolution of customer queries.
• Support any ad hoc tasks assigned by management.

Key interactions (Internal | External):

Internal: Across departments and overseas offices.

Education requirements:

Bachelor’s Degree or qualified professional.

Language requirements:

Good command of spoken and written English.

Skills and attributes:

• Team player with strong interpersonal skills.
• Demonstrate analytical skills and a proactive approach to problem-solving.
• Willingness to adapt to new systems and processes as applicable.

Department: Customer Service

Experience required: 0 - 5 years

Executive – Export,Customer Service

Department:

Customer Service

Grade:

C

Reporting to:

Assistant Manager - Customer Service and Documentation

Direct reports:

None

Job purpose:

· The primary role of the Export Customer Service Executive is to effectively handle the front facing end to end activities of the Export cycle and all the relevant interactions/ correspondence with Customers/ internal Stakeholders relating to Booking Release, SI updating, Invoicing, BL release, Loading Delivery status etc. This role reports into the Asst Manager CS/ Documentation.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Export activities from Booking to Documentation are timely and effectively managed with the Customers through Phone/ Email/ at Doc Counter.

· Act as a primary point of contact for customers having export-related queries.

· Take full responsibility and ownership of customer shipments and issues.

· Deliver consistent, high quality Customer Service activities.

· Engage in constructive problem solving and provide optimal solutions.

· Maintain thorough knowledge of services as well as legislation and maritime regulations.

· Correctly capture, update and release Customer bookings / SI info in the systems and meet the stipulated delivery SLAs for timely release.

· Enhance improved customer experience by offering accurate, pleasant and prompt export cycle-related updates on Bookings/ export BL/ Invoice.

· Accurate invoicing capturing correct GST requirements and application of any relevant local charges such as VIA/ Shutout/ Export Detention tariffs within the system - automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination with internal/ external Stakeholders like Sales/ Finance/ Ops/ Surveyor teams/ destination Offices.

· Attending face to face/ virtual meetings (where necessary) with Customers to address any issues/ queries raised and to educate Customers on SeaLead’s process.

· Timely follow-up on all Export Delinquent boxes

· Maintaining a clean database of all Customer contacts (emails, telephone numbers, profiles, contact persons and office locations).

· Relay Vessel Schedules to Customers on a weekly basis or as per timelines conveyed by Management.

· Following prescribed KYC checks and maintaining relevant data / records, as stipulated.

· Follow up with other Departments, especially Sales to ensure end to end one-stop resolution on Customer queries.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local Regulatory requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Booking/ Invoice/ Bill of Lading).

o Professional and timely relay of info via Phone/ Email exchange.

o Exception Management.

o Ensuring data integrity of systems.

Responsible for entire booking process and further follow-up of the shipment according to customer status.

· Manage any short landed, shortshipped, ROB, COD cargoes.

· Manage customer’s expectations when there are shipment delays status.

· Handle on re-export of export container request.

· Sending out timely and professional customer advisories on change of vessel, vessel delays etc.

· Support the ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complaints, potential issues related to late gate-in, trans-shipment delays, invoicing errors to concerned Stakeholders.

· Constant and urgent follow up with concerned internal/ external Parties to ensure timely and accurate info relayed back to Customer.

· Coordinates internally and in close collaboration with stakeholders across the entire SL group to resolve issues.

· Manages documentation process of Shipping Instruction, Bill of Lading including memo BL, amendments, telex release, switch BL, manifest etc.

· Produces accurate and timely data transmission to customs (ENS, AMS etc.) to avoid shut out and penalties.

· Issuance of relevant certificates (vessel/ free time/ IMO cert and etc.) upon compliance.

· Invoicing.

· Manage customer complaints in accordance with documentation matters and ensure service failures are properly investigated and introduce remedies.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Detailed verification of documentation to ensure compliance with internal & statutory bodies’ requirements.

· Internal coordination on change inquiries and issue resolution.

· Support the ad hoc tasks assigned by management.

Key interactions (Internal | External):

External: Customers | Surveyors | Empty Depot.

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional.

Background and experience:

Competencies and skills:

· Minimum 3 years’ experience as customer service in the Container Shipping industry.

· Export Shipping Processes and Documentation working knowledge is a must.

· MS Office Applications especially Excel.

· Basic knowledge of geography and port operations.

· Excellent communication, written and verbal.

· Pleasant, patient listening skills.

· Customer Service Orientated.

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

· Ability to draw conclusions and make recommendations based upon data analysis.

· Ability to multi-task and deal with and manage multiple stakeholders.

· Willingness to provide support and coaching for team members and share knowledge.