60 IT Documentation jobs in Saudi Arabia

Responsibilities:

• Working with other members of Operation Support team and other stakeholders, produce/update and publish professional technical documentations – including but not limited to Manuals, Technical Bulletins, Alerts, Procedures, Standards, and other forms of Technical-Based Training (TBT), such as training videos and animations.

• Process owner of content processing, editing and publishing process – while the owner of the content are the other members of the Operation Support team and other Subject Matter Expert (SME)s

• Maintain revision control of documents under their charge.

Required Skills and Qualifications:

• Bachelor (or higher) degree in any Science/Engineering discipline – preferred candidate with degree in Technical Writing.

• Minimum 3 years working experience in technical content publication role, utilizing dedicated document publishing software/system.

• Working knowledge on how to plan, produce, and publish TBT – such as using video, animation, and/or Virtual/Augmented Reality (VR/AR)

Join to apply for the Clinical Documentation Specialist- Health Information Systems role at Solventum

Join to apply for the Clinical Documentation Specialist- Health Information Systems role at Solventum

Get AI-powered advice on this job and more exclusive features.

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

We are looking for a Clinical Documentation Integrity Specialist to join us in Saudi Arabia. This is an important Client facing role that requires travel to our Clients in the Country (25% - 40% of the time).

The CDI Specialist is responsible for reviewing clinical documentation to ensure completeness, accuracy, and compliance with coding and regulatory standards. The goal is to support accurate code assignments, and DRGs.

As part of Solventum CDI consulting team, this role involves conducting chart reviews for hospitals and transferring knowledge to different clients’ CDI teams to help strengthen their documentation practices and long-term program effectiveness.

Key Competencies

• Excellent clinical & coding knowledge
• Confident communicators able to engage clinicians and CDI professionals
• Clinically and analytically sharp
• Comfortable in dynamic, client-facing roles
• Professional and dependable under tight audit timelines
  
  

• Conducting retrospective chart reviews (inpatient and/or outpatient) to assess accuracy, completeness, and specificity of clinical documentation.
• Applying knowledge of ICD-10-AM/ACHI and AR-DRG classification systems to identify documentation and coding gaps.
• Shadowing physicians, coders, and CDI staff to understand current workflows and documentation practices.
• Interviewing key stakeholders (e.g., CDI team, coding team, clinicians, department heads) to gather insights into existing documentation challenges.
• Evaluating the effectiveness of hospitals CDI processes and identify areas for improvement.
• Developing structured queries and feedback where clarification or additional documentation is needed.
• Compiling audit findings into clear, actionable reports including identified gaps, risks, and recommendations.
• Conducting knowledge transfer sessions to educate client teams on best practices in documentation and compliance.
• Collaborating with the project management team to ensure consistency and quality across project engagements.
• Maintain strict confidentiality and data security in handling patient records and hospital information.
  
  

• Bachelor’s Degree or higher in nursing, medicine, paramedical sciences, or a related clinical field
• CDI Certification (CCDS, CDIP, or equivalent)
• Minimum 3 years of Clinical Documentation Integrity (CDI) or clinical coding experience
• Completion of HIMAA ICD-10-AM/ACHI Coding Training or equivalent
• Strong understanding of ICD-10-AM/ACHI, AR-DRG methodologies, and clinical coding principles, and coding guidelines e.g. Australian coding standards ASC, National coding advice NCA
• Experience reviewing and querying clinical documentation
• Ability to conduct structured interviews and workflow observations with hospital staff
• Proficiency in writing audit summaries and presenting findings professionally
• Knowledge and experience to navigate computer applications including abstracting and encoding software, DRG grouper software, and hospital information systems HIS
• Fluency in written and spoken English
• Proficiency with Microsoft Office suite
  
  

• Certification in coding: AAPC, HIMAA, AHIMA or equivalent
• Certification in Health Information Management with one of the following: RHIA or RHIT, CHIM or equivalent
• Experience working in a consulting, audit, or third-party CDI service model
• Familiarity with EMRs and CDI tools
• Background in delivering training or knowledge transfer to CDI or clinical teams
• Arabic language is a plus
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Health Care Provider
• Industries Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Solventum by 2x

Get notified about new Clinical Specialist jobs in Riyadh, Riyadh, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Responsible for reviewing and analysing market payer and regulator protocols and review medical records in order to abstract relevant data to support the creation of rules to ensure appropriate codes are assigned in accordance with the Saudi clinical coding system and standards. THYNK Rules will support billing integrity and provide best practice support through working closely with payers, regulators, and healthcare providers revenue cycle departments to resolve coding/billing issues, Investigating and resolving issues and incidents leading to incompliance with regulatory policies or denials with payers in the market of Saudi Arabia.

Primary Responsibilities

• To act as a subject matter expert within the KSA Rules unit for all matters related to clinical coding queries under the Saudi Billing System, CCHI Coding Standards and Australian Coding Standards (ACS)
• Manages integrity of Rules engine by defining the correct implementation of the
• Ensures accurate coding as specified by established coding principles and guidelines.
• Translation of region-based coding guidelines and local market practice into rule alerts by analysing ICD-10-AM (10th edition), ACHI and SBS codes (service codes) and drugs standards codes (HUMAN DRUGS LIST)
• Email correspondence and troubleshoot with different departments for rule requests, suggestions, and queries.
• Preparation of crosswalks analysing local market practice and Remittance advices.
• Timely maintenance and scrubbing of engine as per coding and local market practice
  
  

• Minimum 2-5 years experience as a Medical Coder in the Kingdom of Saudi Arabia
• Medical Billing knowledge within private healthcare insurance sector required
• Recognised Professional Certification in Medical Coding highly desirable
• Candidate with past working experience with insurance payers background will be preferred
• Should be well versed KSA local market regulations like CCHI, Health Council and SEBAHI
• Excellent verbal/written communication and leadership skills
• Proficiency in Healthcare Information Systems and Microsoft Office (Word, Excel, PowerPoint, etc.)
• Bi-lingual Arabic/English preferred
• Medical training as Doctor/Nurse/Pharmacist is highly desirable

Department: Customer Service

Experience required: - years

Executive – Import, Customer Service

Department: Customer Service

Grade: C

Reporting to: Assistant Manager - Customer Service and Documentation

Direct reports: None

Job purpose:

The primary role of the Import Customer Service Executive is to effectively handle the end-to-end activities of the Import cycle and all relevant interactions with Customers and internal Stakeholders related to Booking Release, SI updating, Invoicing, BL release, Loading Delivery status, etc. This role reports to the Assistant Manager CS/Documentation.

Main tasks and responsibilities:

Customer Relations

• Ensure all Import activities from Booking to Documentation are managed timely and effectively with Customers via Phone, Email, or at the Doc Counter.
• Act as the primary contact for import-related customer queries.
• Take full responsibility for customer shipments and issues.
• Provide high-quality Customer Service activities.
• Engage in problem-solving and offer optimal solutions.
• Maintain knowledge of services, legislation, and maritime regulations.
• Accurately capture, update, and release Customer bookings/SI info in systems, meeting SLAs for timely release.
• Improve customer experience with accurate and prompt updates on Bookings, Import BL, and Invoice.
• Ensure accurate invoicing, including GST requirements and local charges.
• Handle exceptions, manage delays, and coordinate with relevant stakeholders.
• Attend meetings with Customers to address issues and educate on processes.
• Follow-up on Import Delinquent boxes.
• Maintain a database of Customer contacts.
• Relay Vessel Schedules to Customers weekly or as directed.
• Conduct KYC checks and maintain relevant records.
• Coordinate with Sales and other departments for resolution of Customer queries.
• Adopt new processes, tools, and provide feedback for system improvements.
• Adhere to processes, policies, and regulatory requirements.
• Deliver documents timely and relay information professionally.
• Manage booking processes, shipment follow-up, and cargo issues.
• Handle re-import requests and communicate delays proactively.
• Support ad hoc tasks from management.

Dispute coordination, follow-up, and closure

• Escalate and address complaints related to gate-in, trans-shipment, invoicing errors.
• Follow up with internal and external Parties to ensure timely communication.
• Coordinate documentation processes including SI, BL, amendments, and switches.
• Transmit data to customs to avoid penalties.
• Issue necessary certificates upon compliance.
• Manage customer complaints and ensure proper investigation and remedies.
• Verify documentation for compliance with internal and statutory requirements.
• Support change inquiries and resolve issues.
• Support ad hoc tasks as assigned.

Key interactions (Internal | External):

External: Customers, Surveyors, Empty Depot.

Education requirements:

Bachelor’s Degree or qualified professional.

Language requirements:

Not specified.

Background and experience:

Minimum 3 years’ experience in customer service within the Container Shipping industry. Knowledge of Import Shipping Processes and Documentation is essential.

Competencies and skills:

• Proficiency in MS Office, especially Excel.
• Basic geography and port operations knowledge.
• Excellent communication skills, both written and verbal.
• Patience and pleasant listening skills.
• Customer-oriented attitude.
• Attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to adapt to new systems and processes.
• Data analysis and decision-making skills.
• Multitasking and stakeholder management abilities.
• Willingness to support and coach team members.

Join us to apply for the Medical Coder - Medical Coding Documentation role at SANTECHTURE .

Get AI-powered advice on this job and access exclusive features.

This role involves reviewing and analyzing market payer and regulator protocols, reviewing medical records to abstract relevant data, and creating rules to ensure appropriate coding in accordance with the Saudi clinical coding system and standards. The role supports billing integrity and best practices by working closely with payers, regulators, and healthcare providers to resolve coding and billing issues, investigate incidents, and ensure compliance with regulatory policies in Saudi Arabia.

• Act as a subject matter expert within the KSA Rules unit for clinical coding queries related to the Saudi Billing System, CCHI Coding Standards, and Australian Coding Standards (ACS).
• Manage the integrity of the Rules engine by defining correct implementation procedures.
• Ensure accurate coding according to established principles and guidelines.
• Translate region-specific coding guidelines and local market practices into rule alerts by analyzing ICD-10-AM, ACHI, SBS codes, and drugs standards codes.
• Communicate via email with departments for rule requests, suggestions, and queries.
• Prepare crosswalks analyzing local market practices and remittance advices.
• Maintain and update the engine regularly based on coding standards and market practices.

• Minimum 2-5 years of experience as a Medical Coder in Saudi Arabia.
• Knowledge of Medical Billing within the private healthcare insurance sector.
• Recognized professional certification in Medical Coding is highly desirable.
• Experience working with insurance payers is preferred.
• Familiarity with KSA regulations such as CCHI, Health Council, and SEBAHI.
• Excellent communication and leadership skills.
• Proficiency in Healthcare Information Systems and Microsoft Office.
• Bi-lingual in Arabic and English is preferred.
• Medical training as a Doctor, Nurse, or Pharmacist is highly desirable.

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Healthcare Provider
• Industry: IT Services and IT Consulting

Referrals can increase your chances of interviewing at SANTECHTURE by 2x.

Get notified about new Medical Coder jobs in Riyadh, Saudi Arabia .

We are leveraging community knowledge and AI to provide insights directly within each article.

Department: Customer Service

Experience required: - years

Senior Executive– Customer Service

Department: Customer Service

Grade: D

Reporting to:

Direct reports: None

Job purpose:

The primary role of the Senior Executive - Customer Service is to manage incoming customer calls and inquiries, offer solutions with accuracy and efficiency, and identify and assess customer needs to achieve satisfaction.

Main tasks and responsibilities:

• Manage incoming calls and customer inquiries, assessing their needs and responding efficiently.
• Ensure excellent service standards and maintain high customer satisfaction.
• Provide the latest sailing schedules and advisories to customers as per timelines conveyed by the manager.
• Provide accurate, valid, and complete information using the right sources for customer satisfaction.
• Follow up on ongoing cases and engage customers to generate leads through follow-ups that could develop into new business.
• Prepare rate quotations for customers and monitor the outcomes and customer performance.
• Conduct market research and report sales calls.
• Maintain and manage the customer database.
• Follow prescribed KYC checks and maintain relevant data/records as stipulated.
• Coordinate with other departments, especially sales, to ensure end-to-end resolution of customer queries.
• Support any ad hoc tasks assigned by management.

Key interactions (Internal | External):

Internal: Across departments and overseas offices.

Education requirements:

Bachelor’s Degree or qualified professional.

Language requirements:

Good command of spoken and written English.

Skills and attributes:

• Team player with strong interpersonal skills.
• Demonstrate analytical skills and a proactive approach to problem-solving.
• Willingness to adapt to new systems and processes as applicable.

Department: Customer Service

Experience required: 0 - 5 years

Executive – Export,Customer Service

Department:

Customer Service

Grade:

C

Reporting to:

Assistant Manager - Customer Service and Documentation

Direct reports:

None

Job purpose:

· The primary role of the Export Customer Service Executive is to effectively handle the front facing end to end activities of the Export cycle and all the relevant interactions/ correspondence with Customers/ internal Stakeholders relating to Booking Release, SI updating, Invoicing, BL release, Loading Delivery status etc. This role reports into the Asst Manager CS/ Documentation.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Export activities from Booking to Documentation are timely and effectively managed with the Customers through Phone/ Email/ at Doc Counter.

· Act as a primary point of contact for customers having export-related queries.

· Take full responsibility and ownership of customer shipments and issues.

· Deliver consistent, high quality Customer Service activities.

· Engage in constructive problem solving and provide optimal solutions.

· Maintain thorough knowledge of services as well as legislation and maritime regulations.

· Correctly capture, update and release Customer bookings / SI info in the systems and meet the stipulated delivery SLAs for timely release.

· Enhance improved customer experience by offering accurate, pleasant and prompt export cycle-related updates on Bookings/ export BL/ Invoice.

· Accurate invoicing capturing correct GST requirements and application of any relevant local charges such as VIA/ Shutout/ Export Detention tariffs within the system - automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination with internal/ external Stakeholders like Sales/ Finance/ Ops/ Surveyor teams/ destination Offices.

· Attending face to face/ virtual meetings (where necessary) with Customers to address any issues/ queries raised and to educate Customers on SeaLead’s process.

· Timely follow-up on all Export Delinquent boxes

· Maintaining a clean database of all Customer contacts (emails, telephone numbers, profiles, contact persons and office locations).

· Relay Vessel Schedules to Customers on a weekly basis or as per timelines conveyed by Management.

· Following prescribed KYC checks and maintaining relevant data / records, as stipulated.

· Follow up with other Departments, especially Sales to ensure end to end one-stop resolution on Customer queries.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local Regulatory requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Booking/ Invoice/ Bill of Lading).

o Professional and timely relay of info via Phone/ Email exchange.

o Exception Management.

o Ensuring data integrity of systems.

Responsible for entire booking process and further follow-up of the shipment according to customer status.

· Manage any short landed, shortshipped, ROB, COD cargoes.

· Manage customer’s expectations when there are shipment delays status.

· Handle on re-export of export container request.

· Sending out timely and professional customer advisories on change of vessel, vessel delays etc.

· Support the ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complaints, potential issues related to late gate-in, trans-shipment delays, invoicing errors to concerned Stakeholders.

· Constant and urgent follow up with concerned internal/ external Parties to ensure timely and accurate info relayed back to Customer.

· Coordinates internally and in close collaboration with stakeholders across the entire SL group to resolve issues.

· Manages documentation process of Shipping Instruction, Bill of Lading including memo BL, amendments, telex release, switch BL, manifest etc.

· Produces accurate and timely data transmission to customs (ENS, AMS etc.) to avoid shut out and penalties.

· Issuance of relevant certificates (vessel/ free time/ IMO cert and etc.) upon compliance.

· Invoicing.

· Manage customer complaints in accordance with documentation matters and ensure service failures are properly investigated and introduce remedies.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Detailed verification of documentation to ensure compliance with internal & statutory bodies’ requirements.

· Internal coordination on change inquiries and issue resolution.

· Support the ad hoc tasks assigned by management.

Key interactions (Internal | External):

External: Customers | Surveyors | Empty Depot.

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional.

Background and experience:

Competencies and skills:

· Minimum 3 years’ experience as customer service in the Container Shipping industry.

· Export Shipping Processes and Documentation working knowledge is a must.

· MS Office Applications especially Excel.

· Basic knowledge of geography and port operations.

· Excellent communication, written and verbal.

· Pleasant, patient listening skills.

· Customer Service Orientated.

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.

· Ability to draw conclusions and make recommendations based upon data analysis.

· Ability to multi-task and deal with and manage multiple stakeholders.

· Willingness to provide support and coaching for team members and share knowledge.

Department: Customer Service

Experience required: - years

Assistant Manager – Customer Service and Documentation

Department:

Customer Service and Documentation

Grade:

F

Reporting to:

Managing Director

Direct reports:

None

Job purpose:

· Primary role is to manage the overall activities of the Import and Export Documentation and Customer Service Desk and all the relevant interactions/ correspondence with Customers, Customs/ Terminal Authorities, Internal Stakeholders, Vessel Partners (where applicable) to achieve the team’s KPIs.

Main tasks and responsibilities:

Customer Relations

· Core responsibility is to ensure all Import and Export Shipping Documentation are accurate, timely and in order, as per the requirements of various Regulatory/ Compliance Authorities.

· Enhance customer experience by offering smooth, hassle-free Import and Export Documentation activities, pertaining to Invoicing and final Delivery Order / Bills of Lading release.

· Accurate invoicing capturing correct Tax requirements and application of Import and Export Detention tariffs within the system, automated/ manual, as applicable.

· Handling exception requests, managing delays by timely co-ordination for all procedures with internal/ external stakeholders.

· Managing email/ phone response to ensure timely response to internal and external customers.

· Timely follow up on all Delinquent boxes – Laden/ Empty return to ensure quick clearances and return of empties to the Equipment Inventory pool.

· Maintains thorough knowledge of services, as well as legislation and maritime rules & regulations.

· Manage Vessel/ Voyage changes and Customer Communications, as required.

· Attend Customs hearing/ enquiry, if necessary.

· Following prescribed KYC checks and maintaining relevant data/ records, as stipulated.

· Follow up with other Departments, on queries related to Import and Export procedures, to ensure end to end resolution.

· Adoption of new process/ tools/ roll outs and contribution/ feedback towards systems improvements to enhance efficiency and productivity.

· Strict adherence and compliance with processes & policies and local authority requirements and deadlines.

· Make SeaLead easy to do business with, through:

o Timely Delivery of Documents (Invoice/ Delivery Order).

o Timely Customs Filing, Cargo clearance and delivery.

o Pro-Active Notification of inbound shipments.

o Exception Management.

o Ensuring data integrity of systems.

· Support any ad hoc tasks assigned by management.

Dispute coordination, follow up on and closure

· Timely action and escalation of complex complaints, potential issues with Customs, related to filing / amendments.

· Constant and urgent follow up with concerned internal/ external Parties to ensure customs filing on time, accurately.

· End to end follow up on Invoice disputes: receive disputes, investigate, coordinate with all stakeholders for fast resolution.

· Perform and report root cause analysis on delays / errors : identify root causes and record them, check for repetitive trends and report to Management.

· Timely action and escalation of complex complaints, potential issues with Customs, related to IGM filing/ amendments to avoid any Penalties.

Leadership

· Train, develop and mentor team-members.

· Develop and maintain a Customer focused mindset in the Team.

· Monitor performance of individual Team Members and provide timely feedback for improvements.

· Willingness to provide support and coaching for team members and share Domain knowledge.

· Develop a robust succession plan and ensure people development and growth.

· Lead the team to achieve best-in-class Service.

· Responsible for employee engagement within the team.

Key interactions (Internal | External):

Internal: Across the Departments | Overseas offices .

Education requirements:

Language requirements:

Bachelor’s Degree or qualified professional

Good command of spoken and written English.

Background and experience:

Competencies and skills:

· Minimum 10 years’ experience in the Container Shipping industry.

· Import/Export Shipping Processes and Documentation, Customs formalities is a must.

· Minimum 3-5 years’ experience in handling a small team.

· MS Office Applications and ability to prepare reports.

· Basic knowledge of geography and port operations.

· Manage and measure work performance.

· Excellent communication, written and verbal.

· Customer Orientated

· Attention to detail, error free working.

· Work well under pressure in a fast-paced and professional environment.

· Flexible, willing approach to adjust to new Systems/ Processes, when applicable.