8 Troubleshooting jobs in Jeddah

Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

How You’ll Contribute

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

What Makes You a Fit

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-on experience in technical support or IT
• Strong ability to analyze and resolve technical issues efficiently
• Effective communication skills with users and clients across various levels
• Attention to detail and accuracy in technical work
• Ability to work under pressure and manage time effectively
• Willingness to travel and conduct field visits to clients

Bonus Points If You Have

• Microsoft Certified (Microsoft Certificate)
• CompTIA A+

What You’ll Love About Working Here

We care about both your growth and your well-being. Here’s what you can expect when you join our team:

• A team that shares knowledge openly — no gatekeeping.
• A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honest workplace where your voice matters.
• A real sense of family spirit — we work as a team, we grow as a team.
• Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days per month.
• Access to learning resources, courses, and professional development opportunities.
• Recognition programs to celebrate your wins.
• Chances to grow internally — many of our leaders started as juniors!

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

A full-time position with an attractive salary package.

Trainings

12 days per year, including 6 of your choice.

Sport Activity

Play any sport with colleagues; the bill is covered.

#J-18808-Ljbffr

Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

How You’ll Contribute

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

What Makes You a Fit

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-on experience in technical support or IT
• Strong ability to analyze and resolve technical issues efficiently
• Effective communication skills with users and clients across various levels
• Attention to detail and accuracy in technical work
• Ability to work under pressure and manage time effectively
• Willingness to travel and conduct field visits to clients

Bonus Points If You Have

• Microsoft Certified (Microsoft Certificate)
• CompTIA A+

What You’ll Love About Working Here

We care about both your growth and your well-being. Here’s what you can expect when you join our team:

• A team that shares knowledge openly — no gatekeeping.
• A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honest workplace where your voice matters.
• A real sense of family spirit — we work as a team, we grow as a team.
• Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days per month.
• Access to learning resources, courses, and professional development opportunities.
• Recognition programs to celebrate your wins.
• Chances to grow internally — many of our leaders started as juniors!

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

A full-time position with an attractive salary package.

Trainings

12 days per year, including 6 of your choice.

Sport Activity

Play any sport with colleagues; the bill is covered.

#J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

Job Description

Provide technical support to users and resolve technical issues to ensure the continuous and efficient operation of IT systems and technologies. Contribute to the improvement of the technical infrastructure.

Responsibilities

• Receive and process IT support requests from employees via phone, email, or ticketing system.
• Diagnose technical issues related to hardware, networks, printers, operating systems, and software.
• Perform routine maintenance on hardware and software.
• Install and configure computers, peripherals, and business applications.
• Monitor network performance and internet connectivity, and troubleshoot issues as needed.
• Document issues and provided solutions in IT support logs.
• Train users on the optimal use of systems and devices.
• Maintain records and documentation of costs in an organized and confidential manner.
• Collaborate with production departments and warehouses to ensure accurate data on materials and consumption.

Qualifications

Education

• Diploma or Bachelor's degree in Information Technology, Computer Engineering, or a related field.

Experience

• Minimum of 2 years of experience in IT support.
• Good knowledge of operating systems such as Windows, Linux, and others.
• Required Skills
• Strong communication and customer service skills.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time
• Industries Maritime Transportation

Jeddah, Makkah, Saudi Arabia 23 hours agoSwitchgear Installation Supervisor - UAE, Oil Fields Abu Dhabi

Jeddah, Makkah, Saudi Arabia 23 hours ago

Commissioning Engineer – UAE, Oil Fields Abu Dhabi Piping Technical Consultant (Jeddah, KSA)

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Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah

Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.

Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.

Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role - International, Challenging And Future-Oriented!

As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.

• Technical Promotor & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

What will you need to succeed?

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in field of protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically passionate for creating solutions
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• Strong problem solving and analytical skills with high attention to details
• Excellent written and verbal communications skills
• Ability to adapt to change, take initiative, be resourceful and dependable
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner

What else do you need to know?

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia / Jeddah

Siemens strongly believes in the value of a Digital Portfolio, combining Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio enables customers to enjoy intuitive buildings that are comfortable, safe, secure, and energy-efficient.

Smart infrastructure from Siemens intelligently connects energy systems, buildings, and industries to adapt and evolve the way we live and work. We collaborate with customers and partners to build an ecosystem that responds to people's needs and helps optimize resource use. It supports our customers' growth, community progress, and sustainable development.

Join our Smart Infrastructure Electrification and Automation department as a Technical Support Specialist for protection and automation, helping us re-imagine the world by providing innovative solutions for a smarter tomorrow.

Your Role – International, Challenging, and Future-Oriented!

As a Technical Support Specialist in protection and automation, you should have a mix of business and technical skills to support Siemens Energy Automation Business transformation and growth. Your support will be key to ensuring customer satisfaction, which directly impacts business success.

• Technical Promoter & Customer Support
• Provide exceptional customer experience via phone, email, and online chat.
• Log queries and create tickets using Siemens support tools.
• Prioritize daily workload, recognize urgency, and act accordingly.
• Identify, escalate, or redirect issues per support procedures.
• Support includes replicating customer issues, preparing solutions, and providing timely responses. May require on-site visits for defect investigation and resolution.
• Inspect claimed failure devices for preliminary reporting and possible adjustments.
• Simulate protection relay performance, coordinate with experts, and suggest corrective actions.
• Manage warranty replacements/repairs: coordinate device receipt, re-export documentation, dispatch faulty devices, and track repairs.
• Promote Siemens protection and automation technologies to end users and customers to expand portfolio adoption and introduce new solutions.

What will you need to succeed?

• Bachelor's degree in Electrical/Electronic Engineering with a focus on Power System Protection & Control.
• Interest in electrification and automation, especially protection, control, and IoT for digital transformation.
• Strong technical knowledge of protection and control applications.
• Experience with protection devices from various vendors.
• 3-5+ years in protection and automation fields.
• Knowledge of Siemens products like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Experience in installation, testing, and commissioning of protection relays.
• Customer engagement skills and proactive client pursuit.
• Growth mindset and passion for learning.
• Ability to build relationships and networks.
• Agility and passion for creating solutions.
• Proficiency in MS Office, web analytics tools, and interest in IoT technologies.
• Strong problem-solving, analytical skills, and attention to detail.
• Excellent communication skills.
• Adaptability, initiative, resourcefulness, and dependability.
• Flexibility and willingness to travel within the kingdom.
• Ability to work independently and ethically.

What else do you need to know?

As a leader in advanced engineering technologies, Siemens aims to improve lives and protect the climate through our innovations. We offer opportunities for personal and professional development, allowing you to make a meaningful impact on society and human progress.

We look forward to receiving your online application.

Please note: Only complete applications will be considered in the selection process.

#J-18808-Ljbffr

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development. Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow. Your Role - International, Challenging And Future-Oriented! As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.

• Technical Promotor & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

What will you need to succeed?

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in field of protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically passionate for creating solutions
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• Strong problem solving and analytical skills with high attention to details
• Excellent written and verbal communications skills
• Ability to adapt to change, take initiative, be resourceful and dependable
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner

What else do you need to know? As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference. Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr

**Job Family:** Electrification & Automation
**Req ID:** 472061
Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/JeddahSiemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.Your Role - International, Challenging And Future-Oriented!As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.Technical Promotor & Customer SupportProvide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat. Logging queries, making tickets as per SIEMENS supporting tools and systems. Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions. Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies. What will you need to succeed? Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.Strong technical knowledge about protection and control applications.Adequate technical knowledge about protection devices from different vendors.Minimum 3-5 years of experience in field of protection and automation. High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.Thrives in customer engagement and proactively pursues new clients. Growth mindset, with a passion for learning Collaborative with an ability to cultivate relationships and networks Agile, technically passionate for creating solutions Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology Strong problem solving and analytical skills with high attention to details Excellent written and verbal communications skills Ability to adapt to change, take initiative, be resourceful and dependable High flexibility and availability for travelling and customer visits around the kingdom. Must be able to work independently and in a confidential and ethical mannerWhat else do you need to know?As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process.