12 Troubleshooting jobs in Jeddah

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

Get AI-powered advice on this job and more exclusive features.

Responsibilities

• Receive technical queries from Service Teams and provide solutions promptly.
• Review and validate technical reports required by MCI.
• Review and validate warranty claims and RMA reports of AV/Small Home Appliances received from branches.
• Identify training needs of Technical Teams periodically.
• Schedule training programs and product updates for maintenance teams in Electronics service line (AV/Small Home Appliances).
• Arrange updated training manuals, presentations, software, and share with technical teams.
• Develop Q&A for Electronics/Small Home Appliances to support call center/help desk.
• Issue service bulletins and service tips to repair products promptly.
• Arrange OJT training for new technical staff and conduct cross-product training for senior technicians; follow up to measure effectiveness.
• Ensure availability of proper tools, jigs, and equipment; review and identify requirements periodically.
• Produce and review monthly KPI reports of Service Center technicians and suggest improvements.
• Evaluate technical capabilities of company and third-party technicians periodically and suggest action plans.
• Assist in competency evaluations and skills contests.
• Support in hiring competent technical staff.
• Update and review service labor charges and warranty periods under the direction of the Technical Support Manager.
• Recommend and update technical procedures, documentation, and policies.
• Analyze repair data for common defects and parts to identify quality issues.
• Coordinate with spare parts section for substitute parts solutions and IGP.
• Coordinate with marketing for product information updates.
• Maintain records of training, technical support, product quality, RMA, warranty claims, and debit notes.
• Follow reporting procedures and provide required details to vendors or management.

Qualifications

• A higher diploma/degree in Electronics Technology/Engineering or related field with at least 5 years’ experience in a technical support role, including 1 year in a supervisory position in KSA or ME.
• Or a diploma (minimum 3 years) in Electronics or related field with at least 10 years’ experience, including 2 years in supervision.
• Experience with operation of COF and Laser Machines for LCD repair is a plus.

Mid-Senior level

Full-time

Customer Service and Engineering

Retail

Get notified about new Technical Support Specialist jobs in Jiddah, Makkah, Saudi Arabia .

Join to apply for the Technical Customer Support Associate II role at Solenis

Technical customer services to handle F&B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing

• Not Applicable

• Full-time

• Information Technology

• Chemical Manufacturing

Technical Support Specialist IT Tech Support Jobs in Jeddah

• Almada Aluminum Factory is seeking a skilled Machine Operator/Aluminum Technician in Jeddah. Candidates should have experience in operating aluminum machines such as cutting, assembling, and installation. Preference will be given to Saudi nationals. Strong attention to safety and quality standards is essential.
• A skilled chemical technician provides vital support in experimental procedures, analytical testing, and equipment maintenance in the chemical field. Responsibilities include conducting experiments, preparing chemical solutions, and applying principles of chemistry and physics to enhance operations across various industries. The role requires meticulous attention to detail and the ability to analyze and interpret results effectively.
• Skilled carpentry technician needed in Jeddah to perform installation, maintenance, and repairs. Tasks will include operating tools, interpreting blueprints, and ensuring high-quality finishes. A diploma in carpentry and at least one year of experience are required. Attention to detail and adherence to safety procedures are essential.
• A data technology technician role is offered in Jeddah, Saudi Arabia, requiring advanced technical skills to ensure efficient system operation. Responsibilities include maintaining and troubleshooting systems, providing user support, and ensuring data integrity and security. A deep understanding of modern technologies and their application in the workplace is expected.
• The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.
• An IT Specialist position is available in Jeddah, Saudi Arabia, focusing on providing technical support and managing IT infrastructure. Technical support will be offered to users, and hardware and software systems will be installed and maintained. Responsibilities include managing the internal network, ensuring data integrity, and monitoring information security. Reports on system performance will be prepared, and suggestions for operational improvements will be made.
• Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.
• customer-focused Technical Support Specialist to provide real-time technical assistance and support to our . of contact for merchants encountering technical issues, ensuring.
• A position for an ELGA Services Technician is available in Jeddah, Saudi Arabia, focusing on water treatment solutions and customer service. Responsibilities include coordinating service activities, managing documentation, ensuring safety compliance, and maintaining quality standards. Extensive experience in electromechanical fields is required. The role promotes ecological transformation and adherence to HSE policies, with a focus on delivering excellent customer support within a sustainable framework.
• Job Requisition ID: Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified…
• Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We…
• Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia . and Automation department as the Technical Support Specialist for protection and

Open this page in… Bayt.com app Open Bayt.com website Continue Filters

• Work from home jobs
• Easy Apply only
• Saudi Nationals Only
• Jobs with fewer applicants
• Recommended jobs
• Saved jobs
• Similar jobs

Date posted

• All
• Past 30 days (6)
• Past 7 days (3)

Country

• All
• Saudi Arabia
• UAE (122)
• Egypt (75)
• Morocco (53)
• Qatar (27)

Show More

• India (320)
• Türkiye (29)
• Pakistan (28)
• Kuwait (21)
• Jordan (14)
• Lebanon (13)
• Iraq (8)
• Oman (5)
• Bahrain (5)
• Tunisia (3)
• Algeria (3)
• Libya (2)

City

• All
• Jeddah
• Riyadh (28)
• Eastern Province (3)
• Dammam (3)
• Qatif (3)

Show More

• Northern Province (2)
• Medina (2)
• Khobar (2)
• Yanbu (1)
• Hail (1)
• Najran (1)
• Tabouk (1)
• Mecca (1)

Area

• All
• South Jeddah (1)
• Ar Ruways (1)
• Ar-Rawdha (1)
• As Samir (1)

Industry

• All
• Other Business Support Services (4)
• Manufacturing (1)
• Human Resources Outsourcing (1)
• Technical Maintenance & Repair (1)
• Sales Outsourcing (1)

Career level

• All
• Entry level (3)
• Mid career (2)

Employment type

• All
• Full time (7)

Gender

• All
• Gender unspecified (11)
• Female only (1)

Company type

• All
• Employer (private sector) (3)
• Recruitment agency (1)

Cancel

• • Pharmaceutical Professionals Family Jobs in Jeddah
  • Medical Doctors Jobs in Jeddah
• • Engineering Professionals Jobs in Jeddah
  • Transport Professionals Jobs in Jeddah
  • Skilled Workers Jobs in Jeddah
  • Science Professionals Jobs in Jeddah
  • IT Professionals Jobs in Jeddah

MANAGE The job is now saved to your saved jobs successfully Manage Similar jobs alert created successfully. You can manage alerts in settings. MANAGE You have reached your limit of 15 Job Alerts. To create a new Job Alert, delete one of your existing Job Alerts first. MANAGE Similar jobs alert disabled successfully. You can manage alerts in settings. MANAGE

Technical Support Specialist IT Tech Support Jobs in Ar Ruways

Overview

An IT Specialist position is available in Jeddah, Saudi Arabia, focusing on providing technical support and managing IT infrastructure. Technical support will be offered to users, and hardware and software systems will be installed and maintained.

Responsibilities

• Provide technical support to users
• Install and maintain hardware and software systems
• Manage the internal network
• Ensure data integrity
• Monitor information security
• Prepare reports on system performance and suggest operational improvements

Qualifications

• Entry level
• Saudi nationals

Compensation

• Salary range: $7,000 - $8,000
• Location: Jeddah, Saudi Arabia

Technical Support Specialist IT Tech Support Jobs in South Jeddah

A data technology technician role is offered in Jeddah, Saudi Arabia, requiring advanced technical skills to ensure efficient system operation. Responsibilities include maintaining and troubleshooting systems, providing user support, and ensuring data integrity and security. A deep understanding of modern technologies and their application in the workplace is expected.

Responsibilities

• Maintaining and troubleshooting systems
• Providing user support
• Ensuring data integrity and security
• Applying modern technologies in the workplace

Technical Support Specialist IT Tech Support Jobs in As Samir

Create a job alert for similar positions

Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.

• Technical Promotor & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in field of protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically passionate for creating solutions
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• Strong problem solving and analytical skills with high attention to details
• Excellent written and verbal communications skills
• Ability to adapt to change, take initiative, be resourceful and dependable
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner