134 Call Center jobs in Saudi Arabia

AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you

Responsibilities:

• Handle a high volume of inbound calls with professionalism and efficiency
• Provide precise information regarding diagnostic services and assist with appointment scheduling
• Resolve customer issues while following established procedures
• Document customer interactions accurately in our system
• Collaborate with team members to improve service quality and share knowledge
• Follow scripts and guidelines to ensure consistent communication
• Meet or exceed individual and team performance targets
• Maintain updated knowledge of our services, products, and industry trends

Requirements

• Previous experience in a call center or customer service role is an advantage
• Strong verbal and written communication skills
• Exceptional problem-solving abilities and attention to detail
• Able to multitask and prioritize responsibilities in a fast-paced environment
• Comfortable using various software applications and CRM systems
• Fluency in both English and Arabic is preferred
• Positive attitude and a commitment to excellent customer service
• Flexibility to work in various shifts, including nights and weekends

We are looking for a Call Center Representative with experience to join our team. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

Responsibilities:

• Handle incoming and outgoing calls with professionalism.

• Assist customers with banking inquiries and service requests.

• Provide accurate information and resolve complaints effectively.

• Follow up on customer issues to ensure resolution.

• Achieve targets related to calls, tickets, and closures.

Requirements:

• Preferably 1–2 years of experience in a call center role within the banking sector.

• Fluent in Arabic and English (spoken and written).

• Strong communication and problem-solving skills.

• Ability to work under pressure and meet performance targets.

Benefits:

• Competitive salary.

• Bonus & Incentives based on tickets and closures.

• Medical Insurance coverage.

• Career growth opportunities.

Job Types: Full-time, Contract

Contract length: 18 months

Education:

• Bachelor's (Required)

Language:

• English (Preferred)

Location:

• Riyadh (Required)

Company Description

Role Description

This is a full-time on-site role for a Call Center Agent located in Al Ahsa. The Call Center Agent will be responsible for handling customer inquiries, providing customer support, ensuring customer satisfaction, resolving complaints, and maintaining accurate records of customer interactions. This role involves using computer systems to manage and process information efficiently and courteously.

Qualifications

• Experience in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Strong Interpersonal Skills to handle customer interactions effectively
• Basic Computer Literacy to manage and process information through computer systems
• Excellent verbal and written communication skills
• Ability to work on-site at Al Ahsa
• Experience in a call center environment is beneficial
• High school diploma or equivalent qualification

AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.

In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.

If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you

• Handle a high volume of inbound calls with professionalism and efficiency.
• Provide precise information regarding diagnostic services and assist with appointment scheduling.
• Resolve customer issues while following established procedures.
• Document customer interactions accurately in our system.
• Collaborate with team members to improve service quality and share knowledge.
• Follow scripts and guidelines to ensure consistent communication.
• Meet or exceed individual and team performance targets.
• Maintain updated knowledge of our services, products, and industry trends.

• Previous experience in a call center or customer service role is an advantage.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using various software applications and CRM systems.
• Fluency in both English and Arabic is preferred.
• Positive attitude and a commitment to excellent customer service.
• Flexibility to work in various shifts, including nights and weekends.

Company Description

Elements Clinics is a premium and luxury aesthetic clinic specializing in dermatology, aesthetics, hair transplant, skincare, and laser treatments. We combine healthcare practices with beauty services to create a beauty regimen for patients, aiming to maintain a natural, refreshed, and healthy appearance. Our clinic is dedicated to providing top-notch services to ensure our clients look and feel their best.

Role Description

This is a full-time on-site role located in jeddah for a Receptionist. The Receptionist will be responsible for greeting and assisting clients, managing phone calls, scheduling appointments, and performing various clerical duties. The Receptionist will ensure excellent customer service and maintain a welcoming environment for all clients.

Qualifications

• Strong Phone Etiquette and Receptionist Duties skills
• Proficiency in Clerical Skills and Communication skills
• Exceptional Customer Service abilities
• Excellent organizational skills and attention to detail
• Ability to work effectively in a fast-paced environment
• Experience in the healthcare or beauty industry is a plus

Our office in Al Khobar is currently looking for a Call Center - Team Leader to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner and too offer the highest possible level of service to all our clients thereby assisting in retaining existing business and improving our persistency levels by maintaining excellent productivity and accuracy.

Key Responsibilities:

• Team Leadership:
• Oversee daily operations and performance of the call center team.
• Conduct performance evaluations and coaching sessions.
• Customer Experience:
• Manage customer interactions across phone, webchat, and social media platforms.
• Resolve escalated issues and ensure customer satisfaction.
• Quality & Training:
• Design and implement quality assurance procedures.
• Develop and deliver training programs for new and existing staff.
• Reporting & Systems:
• Monitor KPIs and generate performance reports.
• Identify and implement IVR system enhancements.

Skills:

• Strong leadership and communication abilities.
• Proficiency in English and Arabic.
• Analytical mindset.

Qualification:

• Bachelors degree in business administration or a related field.
• 2–5 years of experience in a call center.

• To ensure complete understanding of the operation, brand philosophy of LAP and Al Ghalia as a whole

o To process all external and internal calls in a timely manner

• To perform all duties in accordance with the Standard Operating Policies and Procedures with the objective of maximising guest's satisfaction
• To prepare work area for opening, mid-shift, or closing in accordance with the company's standards

o To welcome, acknowledge and put guests at ease in a polite, efficient and friendly manner

o To get to know guests' preferences in order to satisfy their needs and build customer loyalty

o To have sufficient product knowledge to be able to give guest recommendations in a confident and competent manner

To enter telephone and in-store 'products reservations into LS System (the Business Unit's computer system); recording every detail and dispatching information to the designated o kitchen section

o To prepare the order's arrival list on a daily basis and distribute it (both in FOH and BOH)

o To update function sheets with order's amendments and inform the concerned sections

o To ensure that the workplace and surrounding areas are kept clean and organized at all time

o To comply with all the company's statutory and legal requirements for fire, licensing and food handling

o To make sure that all furniture, fixtures and equipment are operating safely and maintained as required

• To assist the SBU's operation in the immaculate upkeep throughout the Call Centre Room

o To encourage loyal and repeat business with a personable approach to your duties

• To report any discrepancies and/or operating issues to the MOD (equipment, connectivity etc.)
• To answer email guest enquiries in a timely manner
• To notify the MOD and/ or Chef of any special guest request
• To record all details related to customer's complaints (guest name, mobile number, complaint reason) and communicate it to the Assistant Call Centre Manager

o To report for duty punctually wearing the correct uniform and adhering to grooming standards and hygiene at all times

• To meet all timelines as required so as to ensure consistency in the service provided
• To inform guests about the SBU's policy (delivery minimum charge, planning bespoke cake orders etc.)

o To answer guests' requests on social media tools including Lilou Artisan Patisserie Whatsapp

Any other tasks as assigned by the Shop Manager and Assistant Call Centre Manager

o Proven experience as a Call Centre Agent for a large-sized organization (preferably from the Hospitality/ Retail Industry)

o Height Parameters: Ladies: 5'4" and Gentlemen: 5'6"

o Customer Management skills

o Ability to work both independently and in a team

o Personable and organized

o Ability to prioritize tasks

o Team-working skills: ability to work alone or as part of a team

o Self-motivated and detail oriented

o Customer Management skills

o Proficiency in MS Office and call centre equipment/ software programs

o Excellent interpersonal and communication skills

Ability to remain calm and courteous under pressure

Job Types: دوام كامل, دائم

Pay: ﷼4, ﷼5,000.00 per month

CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. We have delivered top-tier outsourcing services with a focus on exceptional call centre operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries, including e-commerce, healthcare, telecommunications, and hospitality. We provide multilingual support across various communication channels to ensure client satisfaction and loyalty.

Role Description:

This is a full-time on-site role for a customer service representative at CsMena in Riyadh. The customer service representative will be responsible for handling both incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service daily.

Qualifications

• Language Skill: English B1 - C1.
• Customer Service Representatives and Customer Support Skills
• Customer Satisfaction and Customer Experience expertise
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Minimum 1 Year of experience in Customer Service
• Fully available for all shifts (24/7)

Job Purpose

The Call Center Manager will oversee the daily operations of the call center, ensuring efficient service delivery, achieving KPIs, and maintaining high levels of customer satisfaction. This role requires strong leadership, operational excellence, and the ability to implement strategies in alignment with the company's objectives.

Key Responsibilities

• Lead, manage, and motivate a team of call center supervisors and agents to achieve performance targets.
• Develop and implement strategies to improve service levels, productivity, and customer satisfaction.
• Monitor key metrics (AHT, FCR, CSAT, SLAs) and prepare regular performance reports for management.
• Ensure compliance with Saudi labor laws, company policies, and quality standards.
• Implement workforce planning, scheduling, and resource allocation to meet call volumes effectively.
• Train and develop staff through coaching, mentoring, and performance reviews.
• Manage escalations, resolve customer complaints, and ensure timely follow-ups.
• Collaborate with IT and CRM teams to enhance call center technology and reporting tools.
• Control operational costs while maintaining service efficiency.
• Drive continuous improvement initiatives within the call center.

Qualifications & Skills

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 7–10 years of experience in call center operations, with at least 3 years in a managerial role.
• Strong leadership and people management skills.
• Excellent communication in English and Arabic (preferred).
• Knowledge of call center software (CRM, ACD, IVR, WFM systems).
• Analytical mindset with strong problem-solving skills.
• Ability to thrive in a fast-paced and customer-focused environment.

Job Type: Full-time