319 Call Center jobs in Saudi Arabia

قيادة عمليات الانتقال والتشغيل لعملاء مراكز الاتصال (BPO) الجدد والحاليين.

إعداد ومتابعة خطط المشاريع الزمنية والموارد بالتنسيق مع الفرق المعنية.

ضمان الجاهزية التشغيلية من خلال توثيق إجراءات العمل ونقل المعرفة بفعالية.

متابعة الأداء مقابل مؤشرات الأداء (KPIs) واتفاقيات مستوى الخدمة (SLAs).

تحديد المخاطر والتحديات ووضع خطط معالجة فعّالة.

توثيق الدروس المستفادة وتطبيق أفضل الممارسات التشغيلية.

Skills

خبرة لا تقل عن 5 سنوات في إدارة المشاريع داخل بيئة مراكز الاتصال أو التعهيد (BPO).

معرفة متقدمة بعمليات التشغيل مثل إدارة القوى العاملة (WFM)، ضبط الجودة (QA)، التدريب والتقارير.

إلمام بأنظمة الاتصال السحابية مثل Genesys Cloud، Five9، أو Freshdesk.

معرفة جيدة بالبنية التحتية للاتصالات (SIP، IVR، أرقام مجانية) وتكاملها مع أنظمة CRM.

مهارات عالية في إدارة فرق العمل متعددة التخصصات، والقدرة على العمل تحت الضغط.

يفضل من لديه خبرة عمل سابقة داخل المملكة أو دول الخليج.

1 month ago Be among the first 25 applicants

-Answering large incoming calls and assisting callers with their inquiries in a timely manner.

-Resolving complaints or forwarding to the appropriate department

-Maintaining records and updating information in the database-

-Following up with callers to ensure their issues are resolved

-Meeting performance targets and goals

-Identifying their needs, clarify information, research every issue and providing solutions.

-Keep records of all conversations in our call center database in a comprehensible way

-Following up with callers to ensure their issues are resolved

Requirements:

-Ability to multitask and work in a fast-paced environment.

-Strong problem-solving and decision-making skills.

-Excellent interpersonal and communication skills.

-Proficiency in using computer systems and software.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Riyadh, Riyadh, Saudi Arabia 22 hours ago

Ad Diriyah, Riyadh, Saudi Arabia 11 hours ago

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One of our clients is in the Real Estate industry in Makkah, Saudi Arabia, and is hiring for the position of Contact Centre / Call Centre Manager.

Location: Makkah, Saudi Arabia
Years of Experience 10 years.
Educational Qualification: Bachelor's degree in Business Administration, Marketing or Public Relations.
Competitive salary including other benefits:
Other Benefits:

1. Medical insurance for the employee and his family.

3. Commission.

Notice Period: Immediate joiners or maximum one-month notice period.

Candidate Requirements:

1. Resident of the Kingdom Saudi Arabia.

2. 10+ years of practical experience in the same field.

3. Proficiency in solving problems, training and following up periodically.

4. Has sufficient qualifications to lead a team.

5. Has good skills in developing and implementing strategies.

6. Proficiency in improving and managing customer relationships.

7. Experience as a manager for a minimum 6 years at the same position.

8. Required Saudi National Candidates. In case of non-Saudis, it should match the standards and requirements of the Ministry of Human Resources.

Note: We thank all applicants for their interest however, only those candidates who are shortlisted will be contacted .

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We are seeking a Call Center Officer to join our customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring a high standard of service delivery. This role plays a key part in enhancing the customer experience and supporting daily operations within the call center.

Responsibilities:

• Handle incoming and outgoing calls professionally and efficiently.
• Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
• Maintain a positive and helpful attitude in every interaction.
• Record details of customer interactions, transactions, comments, and complaints.
• Escalate complex issues to the appropriate department when needed.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Adhere to call center scripts, policies, and procedures.
• Achieve individual performance targets such as call handling time, quality, and customer satisfaction.
• Work collaboratively with team members to meet overall call center goals.
• Stay up to date with product knowledge and service updates.

Qualifications:

• Diploma or Bachelor’s degree in Business, Communications, or a related field.
• 1–3 years of experience in a call center or customer service role.
• Proficient in English (verbal and written).
• Strong communication and problem-solving skills.
• Ability to handle pressure and multitask in a fast-paced environment.
• Customer-focused with a positive and professional demeanor.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service, Administrative, and Quality Assurance
• Industries Telephone Call Centers, Telecommunications, and Travel Arrangements

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• Customer Interaction : Contact customers and receive their questionnaires. إجراء الاتصالات الهاتفية بالعملاء واستقبالها منهم.
• Data Entry : Enter the required information into the system accurately. إدخال المعلومات المطلوبة الى نظام إدارة خدمة العملاء بشكل صحيح.

• Saudi National. سعودية الأصل و المنشأ.
• Physically fit and healthy. لائق صحياً وبدنياً.
• Secondary Certificate or higher. الحصول على شهادة الثانوية كحد أدنى.
• Clear pronunciation of letters. وضوح مخارج الحروف ونطقها بطريقة صحيحة.
• Courteous customer service skills. القدرة على خدمة العملاء بلباقة.
• Immediate availability to join. إمكانية الإنضمام المباشر للعمل.

• Proficiency in computer applications. المهارة في التعامل مع تطبيقات الحاسب الآلي.
• Excellent command of English (written and spoken). إتقان اللغة الإنجليزية تحدثاً وكتابة.
• Good multitasking skills. مهارات جيدة في التعامل مع تعدد المهام.
• Speed in task completion. السرعة في إنجاز المهام.
• Teamwork ability. القدرة على التعامل مع الفريق.
• Ability to work under high pressure. القدرة على العمل تحت ضغط مرتفع.
• Calm and effective response in emergencies. القدرة على الاستجابة بفعالية وهدوء في الحالات الطارئة.
• Maintain confidentiality of customer information. الحفاظ على سرية معلومات العميل.

• Contact customers and receive their questionnaires.
• إجراء الاتصالات الهاتفية بالعملاء واستقبالها منهم
• Enter the required information into the system correctly.
• إدخال المعلومات المطلوبة الى نظام إدارة خدمة العملاء بشكل صحيح

• Saudi National
• سعودية الأصل و المنشأ
• Fit physically and healthy
• لائق صحياً وبدنياً
• Secondary Certificate is the minimum
• الحصول على شهادة الثانوية كحد أدنى
• Sound and pronounce of letters are correct and clear
• وضوح مخارج الحروف ونطقها بطريقة صحيحة
• Ability to serve customers courteously
• القدرة على خدمة العملاء بلباقة
• Immediate joining to the work.
• إمكانية الإنضمام المباشر للعمل

• Technical expertise in related computer applications.
• المهارة في التعامل مع تطبيقات الحاسب الآلي
• Excellent command of English (Written & Spoken)
• اتقان اللغة الإنجليزية تحدثا وكتابة
• Good multi-tasking skills.
• مهارات جيدة في التعامل مع تعدد المهام
• Speed in completing tasks.
• السرعة في إنجاز المهام
• Ability to work with a team.
• القدرة على التعامل مع الفريق
• Ability to work under high pressure
• القدرة على العمل تحت ضغط مرتفع
• Able to react effectively and calmly in emergencies
• القدرة على الاستجابة بفعالية وهدوء في الحالات الطارئة
• Maintain confidentiality of customer's information.
• الحفاظ على سرية معلومات العميل

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Direct message the job poster from Tamkeen Human Resource (THR)

Job Summary:

The Call Center Supervisor is responsible for overseeing daily operations of the call center team, ensuring high levels of customer service, performance, and productivity. This role includes coaching agents, monitoring performance metrics, handling escalations, and implementing process improvements.

Key Responsibilities:

• Supervise, train, and mentor a team of call center agents.

• Monitor call quality and agent performance to ensure adherence to company standards and KPIs.

• Handle escalated customer issues professionally and efficiently.

• Prepare and analyze performance reports (e.g. call volume, average handle time, customer satisfaction).

• Implement strategies to improve productivity and customer satisfaction.

• Schedule shifts and manage staffing needs.

• Conduct regular team meetings, performance reviews, and coaching sessions.

• Ensure compliance with company policies, procedures, and quality standards.

• Collaborate with other departments to resolve customer issues and improve processes.

Qualifications and Skills:

• High school diploma or equivalent; bachelor’s degree preferred.

• Proven experience in a call center environment, with at least 1-2 years in a supervisory or leadership role.

• Strong leadership, interpersonal, and communication skills.

• Proficient in call center software and CRM systems.

• Ability to multitask, stay organized, and perform under pressure.

• Problem-solving mindset and attention to detail.

• Customer-focused attitude.

• Seniority level Associate

• Employment type Full-time

• Job function Customer Service
• Industries Human Resources Services

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Join to apply for the Call Center Executive role at Burjline Builders

A well-reputed company is seeking a highly motivated and customer-centric Call Center Executive to join our team in Riyadh, Saudi Arabia . This is a full-time position. As a Call Center Executive, you will play a vital role in providing exceptional customer service and support to our clients. Your responsibilities include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

• Answer inbound calls promptly and professionally, providing accurate information and assistance to customers.
• Make outbound calls as required, following up on customer inquiries or providing updates on services.
• Resolve customer complaints and issues efficiently, escalating complex cases when necessary.
• Maintain accurate records of customer interactions and transactions, updating databases as required.
• Adhere to company policies and procedures, ensuring compliance with industry regulations.
• Contribute to a positive team environment, collaborating with colleagues to achieve goals.
• Identify and escalate potential service or product improvements to management.
• Maintain up-to-date knowledge of company products and services.

• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Proven experience in a call center environment is preferred but not essential.
• Strong problem-solving abilities and professionalism in challenging situations.
• Proficiency in computers and relevant software applications.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Fluency in English is essential; fluency in Arabic is highly advantageous.

• Entry level

• Full-time

• Business Development and Sales

• Construction