198 Support Roles jobs in Saudi Arabia

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
• Troubleshoot and resolve software issues, escalating complex problems to the technical team as needed.
• Educate customers on product features and best practices to enhance their experience and efficiency.
• Document customer interactions and feedback in our support ticketing system for future reference and improvements.
• Collaborate with product and engineering teams to relay customer feedback and contribute to product development.
• Stay updated on product features, industry trends, and best practices to provide informed support.
• Collaborate with various departments identify patterns in support requests and contribute to the development of knowledge base articles and FAQs.

Key Requirements:

• Excellent communication skills in Arabic and English, both written and verbal.
• Strong problem-solving skills to identify issues, analyze root causes, and provide effective solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to navigate customer databases, ticketing systems, and knowledge bases to provide accurate information.
• Demonstrated ability to adapt to changing priorities, procedures, and customer needs in a fast-paced environment.
• Proven capability to multitask effectively by managing multiple customer inquiries simultaneously.
• Ability to input data quickly and accurately while maintaining focus on customer interactions.

Preferred Qualifications:

• Bachelor's degree in a relevant field or equivalent experience.
• 1+ years of experience in customer support, preferably in a SaaS environment.

Company Description

Mathaqat Foods Company operates a range of high-end restaurants and catering services, aiming to ensure utmost customer satisfaction and retention while introducing new, dynamic concepts in the marketplace. We strive to be the first choice for guests by upholding the highest standards of service quality, catering to the modern market, and enhancing our reputation among the community. Our brands include Lucas Pastaria, Jar Wared, Al Mokhayyam, Zafi, Qaf Catering Services, and Sports Hub.

Role Description

This is a full-time role for a Customer Service Specialist - Catering. This on-site role, located in Al Khobar, involves day-to-day tasks such as managing customer queries, ensuring customer satisfaction, providing support, and maintaining positive relationships with clients. The Customer Specialist will handle catering orders, coordinate with internal teams, and ensure smooth delivery of services to meet customer needs and expectations.

Qualifications

• Strong Interpersonal Skills and Customer Satisfaction focus
• Experience in Customer Support and effective Communication skills
• Excellent Analytical Skills
• Ability to work on-site in Al Khobar
• Previous experience in the food and catering industry is a plus
• Proficiency in both written and verbal communication in English and Arabic
• Experience in accounts is a plus (Fresh Graduates)
• interested candidates send cv to

Company Description

Telgani is a pioneering car rental platform and rapidly expanding app that redefines the car rental experience. Our platform empowers users to effortlessly select and book their ideal vehicle while enjoying competitive rates and exceptional customer service. With Telgani, users experience the convenience of having their chosen car delivered directly to them. Having successfully closed investment rounds totaling over $10 million with strategic and valuable investors, Telgani is well-positioned for future growth.

Role Description

This is a full-time hybrid role for a Customer Support Specialist, located in Riyadh. The role involves providing exceptional customer support and ensuring customer satisfaction. Tasks include handling customer inquiries, resolving issues, providing technical support, and analyzing customer needs to improve service. Some remote work is acceptable.

Qualifications

• Customer Support and Technical Support skills
• Interpersonal Skills and Customer Satisfaction experience
• Analytical Skills for problem-solving and improving customer service
• Strong communication skills and the ability to work both independently and in a team
• Proficiency with customer support software and tools
• Experience in the rental or automotive industry is a plus
• Bachelor

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
• Provide helpful and relevant information to ensure a positive customer experience.
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
• Demonstrate in-depth knowledge of products or services to confidently address customer queries.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
• Leverage customer service skills to maximize the value of each customer interaction.
• Apply all acquired skills from company trainings
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
• Escalate unresolved issues or concerns to the Team Leader for resolution.
• Ensure the confidentiality of client and customer data.
• Follow company policies and procedures diligently.
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
• Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
• Perform any additional duties assigned, in alignment with the role's scope.

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
• Native Arabic speaker with fluent English (written and spoken).
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
• Proficient in CRM software and customer support tools, with strong computer literacy
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
• Commitment to confidentiality and adherence to company policies and procedures.
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

About SiFi:
SiFi
is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries regarding technical issues and product functionality via

various channels (phone, email, chat).

• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and

troubleshooting common issues.

• Document all customer interactions and technical solutions accurately in the support

knowledge base and CRM system.

• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they

are satisfied.

• Contribute to the creation and maintenance of support documentation and knowledge

base articles.

• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.

Basic Qualifications:

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)

or equivalent experience.

• Proven experience (1+ year) in a technical support role, preferably in the software or

FinTech industry.

• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Company Description

Rekaz is a cutting-edge software designed to help small and medium-sized businesses streamline bookings, manage subscriptions, and optimize customer relationships through customizable pricing models. Our mission is to empower businesses with seamless, efficient, and scalable solutions.

Role Description

This is a full-time is in our office at Riyadh
. A role for a Customer Success Associate. The Customer Success Associate will engage with customers regularly to ensure they are satisfied with our services, providing support to resolve any issues or concerns. Daily tasks include assisting customers with inquiries, tracking and analyzing customer feedback, and maintaining high levels of customer retention. Additionally, the role involves implementing customer success strategies to improve overall customer experience and satisfaction.

Qualifications

• Customer Engagement, Customer Support, and Customer Satisfaction skills
• Experience in Customer Retention strategies
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the technology industry is a plus

Company Description

At Connect Saudi, we pride ourselves on being at the forefront of revolutionizing business communication through our cutting-edge Bulk SMS and WhatsApp Business API services. We provide instant connectivity and enhanced customer engagement, bringing your business closer to the global marketplace. Our innovative solutions aim to simplify communication, fostering seamless interactions and growth for businesses.

Role Description

This is a full-time, on-site role for a Customer Support Specialist based in Riyadh, Saudi Arabia. The Customer Support Specialist will handle day-to-day customer interactions, providing technical support, ensuring customer satisfaction, and analyzing customer inquiries to offer effective solutions. The role involves responding to customer queries, troubleshooting issues, and maintaining high levels of customer service.

Qualifications

• Experience in Customer Support and proficiency in ensuring Customer Satisfaction
• Strong Interpersonal Skills and the ability to handle customer interactions effectively
• Technical Support and Analytical Skills to troubleshoot and resolve issues
• Excellent written and verbal communication skills
• Ability to work collaboratively and on-site with a team
• Experience in the communication services industry is a plus

Role Summary

First line of support for buyers and vendors on the Qawafel platform. Handles inquiries, troubleshooting, and escalation to internal teams.

Key Responsibilities

Provide Tier 1 customer support via email, phone, and chat.

Resolve platform usage issues (orders, invoicing, marketplace navigation).

Escalate technical or financing issues to Buyer Ops / Tech teams.

Track and report recurring issues for product improvement.

Maintain high CSAT and quick response times.

Requirements

1–2 years in customer support (B2B SaaS, 3PL ops, E-commerce).

Excellent communication and empathy skills.

Comfort with CRM or ticketing systems.

Fluent Arabic & English.

*Who Are We
We Are Foodics*
a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times

What Will You Do

• Handle and provide the correct answers for client inquiries
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution
• Document communication logs into our CRM and ticketing systems with accuracy
• Train clients on using Foodics products using multiple virtual channels
• Report daily events to team leaders and highlight areas where more attention may be needed

What Are We Looking For

• Bachelor's degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally. (Must)
• Excellent typing skills (Must)
• Comfortable and skilled in delivering training. (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards

What We Offer You
We believe you will love working at Foodics

• We offer highly competitive compensation packages, including bonuses and the potential for shares
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company