165 Customer Support jobs in Saudi Arabia

Jeddah, Saudi Arabia | Posted on 07/10/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.

Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.

We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.

You will:

1. Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
2. Serve as the primary contact for communication across business, technical, and vendor teams.
3. Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
4. Develop and maintain support documentation, guides, and escalation procedures.
5. Facilitate daily meetings, incident reviews, and post-mortem analyses.
6. Oversee shift planning and on-call rotations to ensure 24/7 coverage.
7. Promote a culture of continuous improvement, accountability, and customer focus.
8. Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
9. Ensure compliance with banking regulations, security standards, and internal policies.

• Bachelor’s degree in Computer Science, IT, or related field.
• 6+ years in IT support or production operations, with at least 2 years in leadership.
• Experience in digital banking or financial services is highly preferred.
• Strong knowledge of ITIL, incident management, and service delivery frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Proven experience with monitoring tools, ticketing systems, and reporting dashboards.

We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.

We are seeking a highly motivated and experienced
Customer Support Lead to oversee and manage production support operations
within a digital banking environment. This role requires a proactive leader who
can coordinate support activities, ensure timely resolution of issues, and act
as the primary point of contact for internal and external stakeholders. The
ideal candidate will have a strong background in IT support, excellent
communication skills, and a deep understanding of the complexities of banking
infrastructure and customer service.

» Lead
and manage L1 and L2 support teams, ensuring efficient handling of incidents,
service requests, and escalations.

» Serve as the primary point of contact
for production support communications across business, technical, and vendor
teams.

» Support operations and track key
performance indicators (KPIs), service-level agreements (SLAs), and other
support metrics to ensure high-quality service delivery.Coordinate with L3
support and engineering teams to ensure seamless issue resolution and knowledge
transfer.

» Develop and maintain support
documentation, guides, and escalation procedures.

» Facilitate daily meetings, incident
reviews, and post-mortem analyses.

» Oversee shift planning and on-call
rotations to ensure 24/7 support coverage and readiness.

» Foster a culture of continuous
improvement, accountability, and customer-centric service.

» Collaborate with QA, DevOps, and
development teams to improve system reliability and user
experience.

» Ensure compliance with banking
regulations, compliance standards, security standards, and internal governance
policies.

» Bachelor’s degree in computer science,
Information Technology, or a related field.

» 6+ years of experience in IT support or
production operations, with at least 2 years in a leadership role.

» Experience in digital banking or
financial services is highly preferred.

» Strong understanding of ITIL practices,
incident management, and service delivery frameworks.

» Excellent communication, leadership, and
stakeholder management skills.

» The ability to work under pressure and
manage multiple priorities in a fast-paced environment.

» Proven experience with monitoring tools,
ticketing systems, IT service management systems, and reporting dashboards.

» Fluency in Arabic and English.

Join to apply for the Customer Support Specialist role at Marn | مرن

Continue with Google Continue with Google

Join to apply for the Customer Support Specialist role at Marn | مرن

The Customer Support Specialist plays a crucial role in ensuring customer satisfaction and success by providing exceptional support for our POS and cashier software solutions. This position is designed to empower clients to fully utilize our products, troubleshoot issues, and foster strong relationships between customers and our company. By delivering timely, effective solutions and insightful guidance, the Customer Support Specialist contributes to enhancing the overall customer experience, driving retention, and supporting the growth of our business in the competitive SaaS market.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions.
• Troubleshoot and resolve software issues, escalating complex problems to the technical team as needed.
• Educate customers on product features and best practices to enhance their experience and efficiency.
• Assist in onboarding new clients, providing training and support to ensure a smooth transition.
• Document customer interactions and feedback in our support ticketing system for future reference and improvements.
• Collaborate with product and engineering teams to relay customer feedback and contribute to product development.
• Stay updated on product features, industry trends, and best practices to provide informed support.
• Collaborate with various departments identify patterns in support requests and contribute to the development of knowledge base articles and FAQs.
  
  

• Bachelor’s degree in a relevant field or equivalent experience.
• 1+ years of experience in customer support, preferably in a SaaS environment.
• Excellent communication skills in Arabic and English, both written and verbal.
• Strong problem-solving skills to identify issues, analyze root causes, and provide effective solutions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to navigate customer databases, ticketing systems, and knowledge bases to provide accurate information.
• Demonstrated ability to adapt to changing priorities, procedures, and customer needs in a fast-paced environment.
• Proven capability to multitask effectively by managing multiple customer inquiries simultaneously.
• Ability to input data quickly and accurately while maintaining focus on customer interactions.
  
  

• Competitive monthly salary.
• Good health insurance.
• 21 working-days annual vacation.
• Free parking space in the basement.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Information Services and Financial Services

Referrals increase your chances of interviewing at Marn | مرن by 2x

Get notified about new Customer Support Specialist jobs in Riyadh, Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 23 hours ago

Riyadh, Riyadh, Saudi Arabia 23 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Support Specialist (Saudi Nationals Only - Female).

Fast Fit EMS Fitness, the market leader and largest provider of EMS services in Saudi Arabia, is seeking dedicated Receptionists and Customer Service Representatives to join our team. With 11 branches across Jeddah, Riyadh, and Khobar, we offer a dynamic work environment and numerous benefits for our employees.

About Us:

Founded in 2019, Fast Fit EMS Fitness has rapidly grown to become a prominent name in the fitness industry. Our commitment to excellence and innovation has led to the expansion of 11 clubs in major cities across Saudi Arabia. We take pride in offering top-tier EMS training and fostering career growth opportunities for our employees.

Responsibilities :

• Handle customer requests through phone or email (Arabic and English)
  
• Excellent communication skills verbally and in writing
  
• Strong phone contact handling skills and active listening
  
• Ability to multitask, prioritize and manage time effectively
  
• Ability to work under pressure
  
• Maintaining a positive work environment.
  
• Contribute to a positive work environment by interacting politely and professionally.
  

• A bachelor's degree is preferred.
  
• Saudi National (Female)
  
• Maritial Status - Single
• Dedicated and passionate about assisting customers and answering their questions.
  
• Strong communication and interpersonal skills
  
• Ability to work in a fast-paced environment.
  
• Polished and professional demeanor.
  
  

• Competitive salaries, benefits, and incentives
  
• Comprehensive health coverage
  
• Exceptional work environment
  
• Specialized training
  
• Career growth opportunities
  
• Opportunities on a global level
  
• 30 days of paid annual leave
  

Join to apply for the Customer Support Specialist role at SiFi .

Get AI-powered advice on this job and more exclusive features.

About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About The Role

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
• Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.

Requirements:

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
• Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Referrals increase your chances of interviewing at SiFi by 2x.

Sign in to set job alerts for “Customer Support Specialist” roles.

About SiFi: SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

1. Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
2. Diagnose and resolve technical problems related to SiFi's platform and services.
3. Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
4. Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
5. Escalate complex technical issues to the engineering or product teams as needed.
6. Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
7. Contribute to the creation and maintenance of support documentation and knowledge base articles.
8. Identify and report recurring technical issues and provide feedback to the product team.
9. Stay up-to-date with SiFi's product updates and technical specifications.
10. Provide excellent customer service and maintain a professional demeanor.

1. Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
2. Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
3. Strong technical aptitude and problem-solving skills.
4. Excellent verbal and written communication skills in English and Arabic (preferred).
5. Familiarity with troubleshooting software and web applications.
6. Good understanding of basic networking concepts.

Job Requirements Include:

• Process purchase orders received from CPs and direct customers within the assigned territory.
• End to end order management from receipt of purchase order till arrival at customer site.
• Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.
• Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stocks allocation
• Arrange shipping documents as per customer requirement which include export documents, licenses, declarations, packing, shipping, and routing of product.
• Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.
• Prepare documentation in compliance with Letter of Credit, CAD, etc.
• Invoice in a timely manner in line with monthly forecast
• Drive Daily Management tools by reviewing current backlog and revenue recognition files
• Manage customers inquiries such as pricing, stock availability, delivery, order status and product information
• Prepare tender requirements and project quotations
• Liaise with different departments for credit standings and compliance updates
• Review existing operations procedure and identify possible areas for improvement
• Support commercial forecast accuracy by providing estimates throughout the period
• Attune ad hoc tasks as required by the commercial team and management
• Understand and comply to incoterms and export trade rules of different countries

• Minimum 3 years’ experience in a Customer service/logistics role
• Good IT skills and experience in using Oracle or Similar ERP.
• Must be proficient with Microsoft Office Suite – i.e. Outlook, Excel, & Word
• Fluent in English written and spoken ( Arabic & French are advantage)
• Knowledge of supply chain that include drop ship models, export, transportation, and export terminology.

PREFERRED SKILLS

• Work experience in Healthcare, Diagnostics or Medical Devices industry
• Ability to focus, multi-task, prioritize projects and handle pressure of deadlines and goals.
• Ability to handle high volume of shipments, communications, documentation and filing
• Enthusiastic with strong communication skills
• Attention to detail and ability to multi-task
• Highly flexible and adaptive to pressing demands and strict deadlines
• Good numerical and mathematics acumen for orders, invoicing and data analysis

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit .

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• • We offer highly competitive compensation packages, including bonuses and the potential for shares.
  • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
  • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.