83 Application Support jobs in Saudi Arabia

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

L1 Support

Job Summary

We’re looking for L1 Support to support our team in Riyadh .This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.

Role Description

• Coordinate with Helpdesk, NOC team and L2 team.
• Address preliminary issues referring the document repository.
• Ensure the issue was acknowledged by L2 team for acceptance.
• Review of the incident data in the incident management tool to make sure correct incident data is captured.
• Track updates to the known error database
• Track Ageing Tickets and follow up for the closure.
• Track SLA from different teams involved and report
• Basic knowledge of IT & Banking (Preferable: Retail or Corporate)
• Application Support knowledge & experience
• Knowledge of Ticket Management
• Basic Knowledge of Monitoring Tools
• Email Management
• Good communication and soft skills
• Proficiency with Arabic & English language

Please send the update CV along with the following information to

If you are not interested, please refer to your friends.

Full Name:

Current Location:

Total years of experience:

Relevant years of experience:

Reason for leaving:

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries.

Thanks & Regards,

CLPS Inc.

| India HP/Whatsapp: +91

| India Office: + 65 68178695

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Oracle HCM EBS Techno-Functional Consultant, with over 5 years of experience in Oracle E-Business Suite (EBS) HCM modules, including Core HR, Absence Payroll, Self-Service HR (SSHR), and related functionalities. The role requires a strong understanding of both technical and functional aspects of Oracle HCM, along with the ability to work closely with business users to implement, support, and enhance Oracle EBS HCM solutions.

Key Responsibilities:

• Implement, configure, and support Oracle HCM EBS modules (Core HR, Payroll, SSHR, and Payroll, etc.).
• Develop and customize reports using Oracle BI Publisher, SQL, and PL/SQL.
• Develop and troubleshoot Oracle Fast Formulas for payroll and benefits processing.
• Perform root cause analysis and resolve production support issues.
• Work closely with business users to gather requirements and provide system solutions.
• Participate in Oracle EBS upgrades, patching, and enhancements.
• Develop and execute test cases for system changes.
• Provide end-user training and documentation.

• Over 5 years of experience as an Oracle HCM EBS Techno-Functional Consultant.
• Strong expertise in Oracle HRMS, Core HR, Absence, Payroll, OLM, and SSHR modules.
• Hands-on experience with PL/SQL, Oracle Forms, Reports, and BI Publisher.
• Knowledge of Oracle Fast Formulas for payroll calculations.
• Experience in troubleshooting and providing production support.
• Strong understanding of Oracle HCM business processes and configurations.
• Excellent problem-solving skills and the ability to work independently.
• Good communication skills to interact with business stakeholders and technical teams.

The IT Application Support plays a pivotal role in ensuring the seamless operation of various software applications within the IT division of our retail company. This position involves providing technical support, troubleshooting issues, coordinating with stakeholders, and optimizing the utilization of software systems. Working closely with the IT team, end-users, and vendors, the Application Support Coordinator enhances application performance and maximizes user satisfaction.

Responsibilities:

1. Application Support and Troubleshooting:

Provide technical and functional support for Odoo POS, Oracle Fusion, and e-commerce applications via phone, email, and ticketing system.

Identify and resolve issues pertaining to functionalities, configurations, integrations, and installations within SLA.

Collaborate with cross-functional teams to diagnose root causes of recurring issues and implement permanent solutions, minimizing business disruptions.

Investigate and resolve application-related problems promptly, ensuring uninterrupted business operations.

Document support processes, known issues, and resolutions to maintain a comprehensive knowledge base.

2. User Training and Assistance:

Conduct training sessions to acquaint end-users with software applications, ensuring proficient system usage.

Assist users in navigating and understanding application features, functionalities, and workflows.

Provide ongoing assistance and guidance to end-users, addressing concerns and ensuring optimal system utilization.

3. Application Enhancement and Testing:

Liaise with software vendors and developers to communicate user requirements, feedback, and necessary enhancements.

Participate in application testing activities, including functional, regression, and user acceptance testing.

Identify and report bugs, inconsistencies, and usability issues, collaborating with the development team to rectify them.

Recommend process improvements or system enhancements to enhance the support experience.

4. System Maintenance and Monitoring:

Coordinate with the IT team to execute routine maintenance tasks, such as applying updates and patches to software applications.

Monitor application performance, detect potential bottlenecks, and proactively address system-related issues.

Ensure data integrity and security by implementing appropriate access controls and data backup procedures.

5. Documentation and Reporting:

Maintain accurate documentation of application configurations, support processes, and system changes.

Generate regular reports on application usage, system performance, and support metrics.

Analyze support request trends to identify opportunities for process improvement and user training.

Document and maintain detailed records of all support activities and resolutions.

Education and Competency:

Bachelors degree in computer science, Information Systems, or a related field.

2-4 years of proven experience in technical support for Odoo POS, Oracle Fusion, and e-commerce applications.

Strong understanding of Odoo POS and Oracle Fusion modules, functionalities, and integration.

Proficiency in troubleshooting application issues and providing technical support to end-users.

Excellent communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical users.

Strong organizational skills with the ability to prioritize tasks in a fast-paced environment.

Attention to detail and a commitment to delivering high-quality service to end-users.

Knowledge of SQL, scripting languages, and database management systems is advantageous.

Familiarity with ITIL practices and principles is desirable.

Additional Requirements:

Must be willing to work on/off the field, travel, and hold a valid driving license.

Join to apply for the Application Support Consultant role at Saudi Networkers Services .

• Support N number of Applications as primary and secondary.
• Troubleshoot and debug reported issues, applying fixes.
• Perform DR switching activities.
• Close findings for Operational Risk, Security, Audit.
• Support and monitor Production applications.
• Ensure availability and functionality of system software and hardware.
• Provide on-call support during weekends/nights for batch issues.
• Escalate issues to next level/vendor as needed.
• Comply with bank policies and procedures.
• Work towards KPIs.

• 5+ years in application support within banking or similar industry.
• Strong knowledge in banking and financial institutions (GTX, Payment, Swift).
• Qualifications aligned with required technology.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Business Consulting and Services

This job is active and accepting applications.

Oracle HCM EBS Techno-Functional Consultant , with over 5 years of experience in Oracle E-Business Suite (EBS) HCM modules, including Core HR, Absence Payroll, Self-Service HR (SSHR), and related functionalities. The role requires a strong understanding of both technical and functional aspects of Oracle HCM, along with the ability to work closely with business users to implement, support, and enhance Oracle EBS HCM solutions.

Key Responsibilities:

• Implement, configure, and support Oracle HCM EBS modules (Core HR, Payroll, SSHR, and Payroll, etc.).
• Develop and customize reports using Oracle BI Publisher, SQL, and PL/SQL.
• Develop and troubleshoot Oracle Fast Formulas for payroll and benefits processing.
• Perform root cause analysis and resolve production support issues.
• Work closely with business users to gather requirements and provide system solutions.
• Participate in Oracle EBS upgrades, patching, and enhancements.
• Develop and execute test cases for system changes.
• Provide end-user training and documentation.

• Over 5 years of experience as an Oracle HCM EBS Techno-Functional Consultant.
• Strong expertise in Oracle HRMS, Core HR, Absence, Payroll, OLM, and SSHR modules.
• Hands-on experience with PL/SQL, Oracle Forms, Reports, and BI Publisher.
• Knowledge of Oracle Fast Formulas for payroll calculations.
• Experience in troubleshooting and providing production support.
• Strong understanding of Oracle HCM business processes and configurations.
• Excellent problem-solving skills and the ability to work independently.
• Good communication skills to interact with business stakeholders and technical teams.

Join to apply for the RCM Application Support Specialist role at InterSystems

Join to apply for the RCM Application Support Specialist role at InterSystems

The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world’s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work in the Support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide support to current installed based customers.
• Provide the link between our customers and the InterSystems Global Support organization.
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
• Provide application support for the TrakCare Hospital Management System.
• Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Conduct individual and group training, product demonstrations and workshops as required.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Be a Subject Matter Expert (SME) for TrakCare.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• If required, work with our partners to identify potential changes within the parameters of the product.
• Participate in on-site support if required.
• Participate in the on call 24-hour roster service.
  
  

• General aptitude for solving problems and using technology to improve processes.
• Understanding and experience in product solutions support.
• Understanding and experience with Hospital Information Systems.
• Proven ability to think laterally and come up with innovative solutions for software product Support.
• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
• An ability to handle multiple tasks simultaneously and within tight time constraints.
• Proven ability to work through problems with different customer groups achieving positive outcomes.
• Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.
  
  

• BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at InterSystems by 2x

Riyadh, Riyadh, Saudi Arabia SAR10,000.00-SAR18,000.00 1 month ago

Riyadh, Riyadh, Saudi Arabia 22 hours ago

Riyadh, Riyadh, Saudi Arabia 22 hours ago

Riyadh, Riyadh, Saudi Arabia 22 hours ago

Riyadh, Riyadh, Saudi Arabia 22 hours ago

Riyadh, Riyadh, Saudi Arabia 22 hours ago

Riyadh, Riyadh, Saudi Arabia SAR180,000.00-SAR240,000.00 1 month ago

Riyadh, Riyadh, Saudi Arabia 22 hours ago

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Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

• 6+ years of experience in enterprise application support in the technology domain
• 3+ years of experience working in the banking sector
• Experience in designing & maintaining budgets for various business applications development
• Proficiency in developing emergency plans (disaster recovery & business continuity procedures)
• Knowledge of Oracle Fusion Applications, Treasury Management System, Account Reconciliation Systems, Merchant Management, & POS Management System

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our technical expertise and experience working with leading companies enable organizations to leverage our capabilities for developing strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; ranked in the top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
• Named one of the top ten fastest-growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on seven core values that enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these values, we have achieved success beyond expectations.

Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

• 6+ years of experience in enterprise application support in the technology domain
• 3+ years of experience working in the banking sector
• Experience in designing & maintaining budgets for various business applications development
• Proficiency in developing emergency plans (disaster recovery & business continuity procedures)
• Knowledge of Oracle Fusion Applications, Treasury Management System, Account Reconciliation Systems, Merchant Management, & POS Management System

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our technical expertise and experience working with leading companies enable organizations to leverage our capabilities for developing strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; ranked in the top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
• Named one of the top ten fastest-growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on seven core values that enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these values, we have achieved success beyond expectations.