177 Technical Assistance jobs in Saudi Arabia
Help Desk -it Support
Posted today
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Job Description
- Installation and configuration for VPN clients according to the customer’s policies and procedures.
- Ensures security and upgrades are applied to desktops and laptops and kept up to date
- Diagnoses and troubleshoots technical issues, including account setup and network configuration.
- Follows up with clients to ensure the problem is resolved.
- Manages multiple cases at one time and Testing and evaluating new technology.
- Evaluates system potential by testing the compatibility of new programs with existing programs.
- Processes customer correspondence Handle escalated calls or escalated customer issues.
- Achieves Key Performance Indicator targets to meet business goals and objectives.
**Requirements**:
- Bachelor's degree in computer science or related technical field is preferred.
- Proven working from 2-3 years of relevant experience in enterprise technical support, IT support.
- Strong problem-solving skills.
- Certification in Microsoft or Cisco is advantageous.
- Basic network troubleshooting is a must.
- Excellent written and verbal communication skills.
Customer Support ,
Posted 3 days ago
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Job Description
Overview
Join to apply for the Customer Support role at Location Solutions .
We are looking for a highly motivated and detail-oriented Coordinator and Level 1 Support professionals to join our growing team. This role is perfect for someone who enjoys working in a fast-paced environment, managing multiple tasks, and providing excellent customer service. The ideal candidate will be responsible for coordinating day-to-day operations appointments and offering first-level technical support to our clients.
Responsibilities- Coordinate the installation of tracking and fleet management projects.
- Provide Level 1 support to clients, addressing inquiries and technical issues.
- Monitor and maintain customer accounts to ensure smooth operations.
- Communicate effectively in both Arabic and English to ensure clear information exchange.
- Streamline processes to improve team efficiency.
- Offer administrative support to the team as needed.
- Bachelor’s degree in any IT field.
- Good in both Arabic and English (written and spoken).
- Strong knowledge of Microsoft Office, especially Excel.
- Previous experience in customer support is a plus.
- Saudi candidates only.
Job Category: Customer Support
Job Type: Full Time
Job Location: Saudi Arabia
Seniority level- Entry level
- Full-time
- Other
Customer Support
Posted today
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Job Description
You will supervise the implementation and maintenance of the company’s computing needs position:
**Key Roles & Responsibilities**:
- Serve as a primary point of contact for existing customers, providing assistance and resolving their queries related to the bulk SMS services.
- Troubleshoot technical issues and offer step-by-step guidance to customers on how to use the platform effectively.
- Collaborate with the technical team to escalate and resolve complex technical problems that may arise.
- Ensure timely and satisfactory resolution of customer issues, maintaining a high level of customer satisfaction.
- Provide training to customers on using the bulk SMS platform and its various features.
**Qualifications**:
- Proven track record in sales, business development, and client relationship management.
- Excellent communication and presentation skills.
- Strong negotiation and closing skills.
- Ability to work independently and as part of a team.
- Self-motivated and target-driven.
- Experience in the IT industry or operations management is a plus.
- Bachelor's degree in business, Marketing, or a related field.
- Preferably with 1 to 3 years of experience.
Application Question(s):
- Nationality?
- Expected Salary?
**Education**:
- Bachelor's (required)
Customer Support Lead
Posted 1 day ago
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Job Description
We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.
We are seeking a highly motivated and experienced
Customer Support Lead to oversee and manage production support operations
within a digital banking environment. This role requires a proactive leader who
can coordinate support activities, ensure timely resolution of issues, and act
as the primary point of contact for internal and external stakeholders. The
ideal candidate will have a strong background in IT support, excellent
communication skills, and a deep understanding of the complexities of banking
infrastructure and customer service.
You will:
» Lead
and manage L1 and L2 support teams, ensuring efficient handling of incidents,
service requests, and escalations.
» Serve as the primary point of contact
for production support communications across business, technical, and vendor
teams.
» Support operations and track key
performance indicators (KPIs), service-level agreements (SLAs), and other
support metrics to ensure high-quality service delivery.Coordinate with L3
support and engineering teams to ensure seamless issue resolution and knowledge
transfer.
» Develop and maintain support
documentation, guides, and escalation procedures.
» Facilitate daily meetings, incident
reviews, and post-mortem analyses.
» Oversee shift planning and on-call
rotations to ensure 24/7 support coverage and readiness.
» Foster a culture of continuous
improvement, accountability, and customer-centric service.
» Collaborate with QA, DevOps, and
development teams to improve system reliability and user
experience.
» Ensure compliance with banking
regulations, compliance standards, security standards, and internal governance
policies.
Requirements
» Bachelor’s degree in computer science,
Information Technology, or a related field.
» 6+ years of experience in IT support or
production operations, with at least 2 years in a leadership role.
» Experience in digital banking or
financial services is highly preferred.
» Strong understanding of ITIL practices,
incident management, and service delivery frameworks.
» Excellent communication, leadership, and
stakeholder management skills.
» The ability to work under pressure and
manage multiple priorities in a fast-paced environment.
» Proven experience with monitoring tools,
ticketing systems, IT service management systems, and reporting dashboards.
» Fluency in Arabic and English.
#J-18808-Ljbffr
Customer Support Representative
Posted 2 days ago
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Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrCustomer Support Manager
Posted 4 days ago
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Job Description
Overview
Customer Support Manager role at Motorola Solutions.
DepartmentManaged Services and Support UN Middle East and Africa
Job DescriptionThe Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all customer service-related escalations for mission-critical systems, including Land Mobile Radio solutions and software such as Mission Critical Broadband Push to Talk (MCPTT), through to Two-way Radio products. This role is typically for someone transitioning from a technical or business role to a customer-facing operations role, responsible for meeting or exceeding contractual commitments for ongoing support contracts in the assigned countries and accounts. The CSM also drives services growth by promoting support services, either as part of a new solution sale or as a standalone service. Requires a high degree of customer engagement, sales support skills, program planning, and technical knowledge of the portfolio. Experience in delivering or supporting complex software solutions is beneficial.
Responsibilities- The customer advocate providing a single point of contact to ensure service delivery and SLA compliance, with appropriate escalations and timely resolutions.
- Maintain product and software lifecycle plans, including plans provided/maintained from third party vendors.
- Manage sub-contractor deliverables and adherence to customer contractual commitments.
- Execute the support service business plan; manage and report orders, revenue, and costs; identify and implement improvements to enhance service margin, quality, and best-practice delivery.
- Ensure smooth transition from project implementation to warranty support and service delivery.
- Manage the service contract renewal process for all assigned service agreements.
- Engage with customers to identify upsell opportunities within existing accounts, including software support solutions aligned to operational needs and risk mitigation.
- Support account managers in customer meetings, financial and commercial negotiations, and road shows.
- Assist the Pre-sales team with tender/proposal costs, risks, pricing, and support the Procurement team in sub-contractor scope, SLAs, commercial negotiations, and contract setup.
- Excellent English communication skills (verbal, written, and presentation). Local languages (Arabic or French) appreciated.
- Experience in Level 2 Technical Support Operations, Project Management, or Customer Support with stakeholder management experience at management and user levels.
- Ability to plan, prioritize, and meet strict deadlines with business, commercial, and financial acumen; strong analytical skills.
- Ability to resolve commercial issues and recommend actions; experience with problem solving and conflict resolution.
- Self-motivated with ability to prioritize and multitask; adaptable in a fast-changing environment.
All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.
TravelTravel will be no less than 50% of the time in the assigned region.
Educational BackgroundSuccessful candidates are likely to hold either a Bachelor’s degree in business or technical field, or a higher technical qualification plus a minimum of 5 years military experience, or a minimum of ten years’ experience in an external customer-facing role in Telecommunications, Software Enterprise, or IT.
RelocationNone
Position TypeExperienced
EEO StatementMotorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture. If you’d like to join our team but feel that you don’t meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
#J-18808-LjbffrCustomer Support Supervisor
Posted 4 days ago
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Job Description
Join to apply for the Customer Support Supervisor role at Emdad By Elm
The Support and Follow-up Supervisor is a mid-career role that serves as a pivotal link between the customer service team and management, tasked with ensuring the seamless execution of customer support processes and upholding the highest standards of service quality. This role requires a Bachelor’s degree in Business Administration or a related field and a minimum of one year of experience in team management. The Supervisor will oversee a team of five employees, fostering an environment of continuous improvement where team members are empowered, engaged, and committed to providing exceptional customer experiences. Key activities include developing and implementing training programs, resolving complex client issues, analyzing performance data to drive service improvements, and communicating effectively with stakeholders to align team efforts with organizational objectives. By cultivating a customer-centric culture, the Support and Follow-up Supervisor strives to meet and exceed performance targets while maintaining a motivated and skilled team.
Job Requirements:
- A Bachelor’s degree in Business Administration or related fields.
- A minimum of one year of experience in team management or supervision, preferably in a customer service or technical support environment.
- Proven experience in conflict resolution and problem-solving, specifically in high-pressure situations.
- Strong analytical skills with the ability to interpret performance metrics and develop actionable insights.
- Excellent verbal and written communication skills, showcasing the ability to liaise with internal and external stakeholders effectively.
- Demonstrated ability to lead and motivate a team, fostering a positive and productive work environment.
- Experience with training and developing team members to achieve performance excellence.
Job Responsibilities:
- Lead the day-to-day operations of the customer service team, ensuring adherence to performance metrics and best practices for customer satisfaction.
- Develop and implement comprehensive training programs focused on enhancing team skills and customer service techniques.
- Oversee the resolution of complex customer inquiries and issues, employing effective problem-solving strategies.
- Analyze team performance metrics regularly to identify areas for improvement and implement appropriate action plans.
- Foster open communication within the team and with other departments to facilitate collaboration and enhance service delivery.
- Prepare and present regular performance reports to the Operations Manager, highlighting progress towards goals and key challenges.
- Promote a culture of continuous improvement by encouraging team members to contribute ideas and facilitate brainstorming sessions for optimizations.
- Mentor and coach team members on best practices, providing constructive feedback to enhance individual and team performance.
Required Skills:
- Strong leadership and team management capabilities, with a focus on driving employee engagement and motivation.
- Exceptional interpersonal skills, enabling effective communication with diverse groups of people.
- High proficiency in problem resolution techniques, with the aptitude to think critically and innovate under pressure.
- Strong organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Familiarity with customer relationship management (CRM) software and other technical support tools.
- Ability to adapt to changing situations and requirements, demonstrating resilience and flexibility.
- Commitment to excellence and a customer-centric approach in all aspects of service delivery.
- Mid-Senior level
- Full-time
- Customer Service, Management, and Administrative
- Industries: Human Resources Services, Telecommunications, and Telephone Call Centers
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Customer Support Specialist
Posted 5 days ago
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Job Description
Join to apply for the Customer Support Specialist role at Talent 360 ME.
About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.
About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities- Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
- Diagnose and resolve technical problems related to SiFi's platform and services.
- Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
- Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
- Escalate complex technical issues to the engineering or product teams as needed.
- Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify and report recurring technical issues and provide feedback to the product team.
- Stay up-to-date with SiFi's product updates and technical specifications.
- Provide excellent customer service and maintain a professional demeanor.
- Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
- Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic (preferred).
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
- Entry level
- Full-time
- Other
Customer Support Specialist
Posted 6 days ago
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Job Description
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do
- Handle and provide the correct answers for client inquiries received at the center of excellence.
- Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For
- Bachelor’s degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles
- High fluency in the English language, especially speaking and communicating verbally (Must)
- Excellent typing skills (Must)
- Flexible to work in different shifts in Khobar - On-site (Must)
- Comfortable and skilled in delivering training (Preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution
- Is naturally strong in communication, with great ability for problem-solving
- Comfortable in conducting routine tasks while maintaining quality standards.
What We Offer You
We believe you will love working at Foodics!
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
Customer Support Lead
Posted 12 days ago
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Job Description
Jeddah, Saudi Arabia | Posted on 07/08/2025
CoorB is all about digital finance. We build full-fledged innovative solutions with a focus on process automation, user experience enhancement, and advanced data analytics. With our extensive industry expertise, we help achieve operational excellence, future-proof your IT investments, and ensure a competitive edge in the ever-evolving finance industry.
» Lead and manage L1 and L2 support teams, ensuring efficienthandling of incidents, service requests, and escalations.
» Serve as theprimary point of contact for production support communications across business,technical, and vendor teams.
» Support operations andtrack key performance indicators (KPIs), service-level agreements (SLAs), andother support metrics to ensure high-quality service delivery.Coordinate withL3 support and engineering teams to ensure seamless issue resolution andknowledge transfer.
» Develop andmaintain support documentation, guides, and escalation procedures.
» Facilitate dailymeetings, incident reviews, and post-mortem analyses.
» Oversee shiftplanning and on-call rotations to ensure 24/7 support coverage and readiness.
» Foster a culture ofcontinuous improvement, accountability, and customer-centricservice.
» Collaborate withQA, DevOps, and development teams to improve system reliability and userexperience.
» Ensure compliancewith banking regulations, compliance standards, security standards, andinternal governance policies.
» Bachelor’s degreein computer science, Information Technology, or a related field.
» 6+ years ofexperience in IT support or production operations, with at least 2 years in aleadership role.
» Experience indigital banking or financial services is highly preferred.
» Strongunderstanding of ITIL practices, incident management, and service deliveryframeworks.
» Excellentcommunication, leadership, and stakeholder management skills.
» The ability to workunder pressure and manage multiple priorities in a fast-pacedenvironment.
» Proven experiencewith monitoring tools, ticketing systems, IT service management systems, andreporting dashboards.