What Technical Assistance Jobs are in Saudi Arabia?
Showing 1573 Technical Assistance jobs in Saudi Arabia
Job Description
. Job Purpose Responsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation. Functional Responsibilities Warranty Claims Support: Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers. Facilitate communication between clients and internal teams to ensure timely and effective claim resolution. Field Commissioning Assistance: Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning. Contribute to ensuring systems meet project specifications and compliance standards. Document commissioning issues and assist in resolving them collaboratively. Project Engineering Support: Aid project teams with technical tasks, problem-solving, and the delivery of engineering services. Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards. Technical Documentation: Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs. Support the preparation and review of clear, concise technical reports and documentation. Learning and Development: Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs. <
Is this job a match or a miss?
Apply Now
0
Job Description
About the job Service Desk Engineer
Service Desk Engineer
Role Description
Act as the primary interface between the client and IT systems/applications, ensuring seamless support and service delivery. This role requires strong communication skills, customer-centric approach, and technical expertise to diagnose issues, provide resolutions, and maintain high service quality standards.
Key Responsibilities
Handle incidents and service requests via multiple channels (voice, email, chat, web, remote support)
Identify, investigate, and diagnose issues; provide timely resolution or escalate to appropriate teams
Accurately log and track all incidents in ITSM tools as per defined processes
Ensure adherence to SLA/OLA targets and maintain service quality
Provide clear and effective communication to users throughout the incident lifecycle
Maintain proper documentation of issues, solutions, and knowledge articles
Manage high call volumes while maintaining professionalism and customer satisfaction
Must-Have Skills
Strong experience in Incident Management and ITSM tools
Excellent Arabic and English communication skills (verbal and written)
Strong email etiquette and written communication
Ready to support users via inbound calls and other support channels like chat, email, web, etc.
Ability to manage high call volumes while maintaining quality and customer satisfaction
Good analytical and problem-solving abilities
Excellent customer service and interpersonal skills
Ability to work in 24x7 rotational shifts
Ability to remain calm and courteous under pressure, especially while handling irate customers and back-to-back calls
Good-to-Have Skills
Experience
Service Desk Engineer
Role Description
Act as the primary interface between the client and IT systems/applications, ensuring seamless support and service delivery. This role requires strong communication skills, customer-centric approach, and technical expertise to diagnose issues, provide resolutions, and maintain high service quality standards.
Key Responsibilities
Handle incidents and service requests via multiple channels (voice, email, chat, web, remote support)
Identify, investigate, and diagnose issues; provide timely resolution or escalate to appropriate teams
Accurately log and track all incidents in ITSM tools as per defined processes
Ensure adherence to SLA/OLA targets and maintain service quality
Provide clear and effective communication to users throughout the incident lifecycle
Maintain proper documentation of issues, solutions, and knowledge articles
Manage high call volumes while maintaining professionalism and customer satisfaction
Must-Have Skills
Strong experience in Incident Management and ITSM tools
Excellent Arabic and English communication skills (verbal and written)
Strong email etiquette and written communication
Ready to support users via inbound calls and other support channels like chat, email, web, etc.
Ability to manage high call volumes while maintaining quality and customer satisfaction
Good analytical and problem-solving abilities
Excellent customer service and interpersonal skills
Ability to work in 24x7 rotational shifts
Ability to remain calm and courteous under pressure, especially while handling irate customers and back-to-back calls
Good-to-Have Skills
Experience
Is this job a match or a miss?
Apply Now
1
Job Description
Our subsidiary, Nabeh, is seeking a professional to own and govern the end-to-end support operating model for AI and enterprise technology solutions, ensuring stable operations post-handover through clearly defined SLAs, disciplined support processes, and professional client communication.
Key Responsibilities
Support Governance & SLA Ownership
Coverage windows
Response and resolution times
Escalation levels and responsibilities
Ensure SLAs are aligned with contracts, CoCs, and client expectations, not assumed verbally
Act as the single owner of support accountability, eliminating ambiguity between PMs, technical teams, and clients.
ITIL-Aligned Support Operations
Incident management
Service request handling
Escalation and major incident management
Root Cause Analysis (RCA)
Implement a structured ticketing, triage, and prioritization model between internal teams and clients
Prevent ad-hoc, informal support requests bypassing agreed processes
Client Communication & Escalation Control
Lead all client-facing support communications with clarity, professionalism, and control
Manage high-pressure incidents without disrupting project delivery or executive bandwidth
Ensure escalations are evidence-based, SLA-referenced, and clearly actioned with owners and timelines
Support Execution & Team Leadership
Lead and coordinate the technical support team to ensure timely response and resolution, consistent communication standards, and clear handover between shifts and teams
Act as the operational bridge between Support Engineering/AI teams and PMO when delivery impact exists
Reporting & Continuous Improvement
Produce support performance reports, including SLA compliance, incident trends and recurring issues, root causes
Key Responsibilities
Support Governance & SLA Ownership
Coverage windows
Response and resolution times
Escalation levels and responsibilities
Ensure SLAs are aligned with contracts, CoCs, and client expectations, not assumed verbally
Act as the single owner of support accountability, eliminating ambiguity between PMs, technical teams, and clients.
ITIL-Aligned Support Operations
Incident management
Service request handling
Escalation and major incident management
Root Cause Analysis (RCA)
Implement a structured ticketing, triage, and prioritization model between internal teams and clients
Prevent ad-hoc, informal support requests bypassing agreed processes
Client Communication & Escalation Control
Lead all client-facing support communications with clarity, professionalism, and control
Manage high-pressure incidents without disrupting project delivery or executive bandwidth
Ensure escalations are evidence-based, SLA-referenced, and clearly actioned with owners and timelines
Support Execution & Team Leadership
Lead and coordinate the technical support team to ensure timely response and resolution, consistent communication standards, and clear handover between shifts and teams
Act as the operational bridge between Support Engineering/AI teams and PMO when delivery impact exists
Reporting & Continuous Improvement
Produce support performance reports, including SLA compliance, incident trends and recurring issues, root causes
Is this job a match or a miss?
Apply Now
2
Job Description
Technician Maintenance
Is this job a match or a miss?
Apply Now
3
Job Description
Plans and Scheduling Tech (Level 1) ) Grade: 7 Job Purpose BAE Systems is the UK Government’s nominated Prime Contractor under the Government-to-Government arrangements that are in place to provide equipment, support and training to Saudi Arabia. We provide maintenance of Royal Saudi Air Force (RSAF) aircraft and train RSAF and Royal Saudi Naval Force personnel safely in a training environment in how to use their aircraft, equipment and weapons. BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda including Saudisation and the training and development of Saudi National capability through the growth of the Saudi National Partner Companies thereby reinforcing Industrialisation and Partnerships. The Plans and Scheduling (P&S) is responsible to the Maintenance Operations Flight (MOF) Commander for the efficient and effective scheduling of aircraft and equipment to meet both mission and maintenance requirements, additionally he is responsible for training of assigned RSAF personnel. Job Accountabilities Coordination with Maintenance Operations Flight (MOF) to ensure that the Maintenance Squadron Commander (MSC) and their staff are advised of maintenance capability, problem areas and the effectiveness of schedules. Co-ordination of the Daily Flying programme, working closely with the Fleet Management Function and Operations to ensure Tail Numbers allocated are in line with the Fleet management Plan and in the correct configuration for required operations. Coordination with Fleet Planning to ensure accurate scheduling of all Typhoon aircraft into phased Maintenance to minimise impact on the flying achievement and maximise efficiency within the Depth Maintenance environment. Accurate and Timely Scheduling of all Typhoon inspection requirements. Coordination of the maintenance activity planning actions in support of all unit plans and alerts, mass loading, mobility and deployment, severe weather and similar situations for Typhoo
Is this job a match or a miss?
Apply Now
4
Senior Mechanic Technician: Predictive Maintenance
Posted today
Job Viewed
Job Description
Halliburton in Saudi Arabia’s Eastern Province seeks a skilled technician to perform preventive and predictive maintenance of mechanical equipment. The role involves supervising fellow technicians and ensuring the safety and efficiency of job tasks. Qualified candidates should have a high school diploma or equivalent with at least five years of experience in relevant fields. A technical school certification is preferred. The position offers an opportunity to mentor junior technicians and enhance operational efficiency.
Is this job a match or a miss?
Apply Now
5
Job Description
Job Description IRATA Level 2 Technician Location: Saudi Arabia Salary: 5000 per month Role Type: Experienced Rope Access Technician (Advanced Rigging & Rescue Skills) Role Overview The IRATA Level 2 Technician is responsible for performing intermediate to advanced rope access tasks including complex rigging rescue operations and work-at-height activities. The role requires strong technical competency in rope techniques safe work practices and the ability to supervise Level 1 technicians during operations. The position supports maintenance inspection construction and cleaning activities across high-rise buildings industrial plants and confined spaces while ensuring full compliance with IRATA International Code of Practice (ICOP). Key Responsibilities Perform advanced rope access tasks and rigging operations in accordance with IRATA Level 2 competency standards. Assist in planning rope access systems anchor setups and load management for operational safety. Execute rescue procedures for suspended or incapacitated personnel as required. Supervise Level 1 technicians and ensure safe execution of assigned work-at-height activities. Conduct inspections cleaning maintenance and repair works on buildings towers and industrial structures. Carry out inspection and maintenance of rope access equipment and ensure proper documentation. Support operations in high-risk environments such as oil & gas facilities petrochemical plants offshore platforms and confined spaces. Follow all operational safety procedures toolbox talks JSA PTW and client-specific HSE standards. Report hazards unsafe acts and near-miss incidents and assist in risk mitigation. Maintain accurate logbook entries for all rope access activities performed.
Is this job a match or a miss?
Apply Now
6