89 Software Support jobs in Saudi Arabia

Join to apply for the Help Desk Specialist role at McDonald's Saudi Arabia Central, Eastern, & Northern Regions .

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McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. The menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle.

About the Role

Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald’s stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.

Responsibilities

• Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
• Identify and escalate urgent technical issues to the appropriate teams.
• Communicate with users and resolve IT-related problems efficiently.
• Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
• Set up phones, fax machines, and internet connections for store staff.
• Respond to technical questions from users regarding new store systems.
• Prepare and submit system and hardware update reports to Senior Store Support.

Qualifications & Requirements

• 1 to 2 years experience in a related field
• Good knowledge of Microsoft operating systems, hardware, and software
• Bachelor's Degree in Information Technology or related field
• Analytical Skills
• Communication Skills
• Interpersonal Skills
• Problem Solving Skills
• Bilingual in Arabic and English is a plus

• Associate

• Full-time

• Consulting

• Construction

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Get notified about new Help Desk Specialist jobs in Riyadh, Saudi Arabia .

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Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Get AI-powered advice on this job and more exclusive features.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Riyadh, Riyadh, Saudi Arabia 17 hours ago

Riyadh, Riyadh, Saudi Arabia 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role

As a Software & I.T Support Engineer , you will reside in the KSA, based in Rapiscan’s Riyadh offices. Rapiscan has a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance, and patching.

Working with UK and US teams, you will diagnose and remediate I.T and software issues, configure software & I.T. systems to integrate with customer network solutions. The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdom.

The scope of this position includes hardware, network, software configuration, and documentation, in support of the ongoing health and maintenance of all systems in the country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers, and Cyber Security.

Travel throughout the KSA is required; the company will provide transportation as part of your package.

Operations – IT Systems Support:

• Address IT system-related and/or computer hardware-related issues
• Facilitate network connectivity working with ZATCA IT staff
• Support personnel to identify root cause of IT infrastructure related problems
• Provide 2^nd /3^rd Line support for I.T systems

Operations – Software Systems Support:

• Address software related issues, collecting logs and performing initial diagnostics
• Work with the Software team to identify root cause and formulate a solution
• Install and test software releases, monitoring efficacy
• Act as a conduit for customer feedback on software
• Provide 2^nd /3^rd Line support for Software systems

Patch Management & System Upgrades:

• Validate and install patches across applicable systems
• Provide support to field service teams with the installation of patches
• Support the I.T Security advisor with installation and configuration of system upgrades
• Provide further support to the installation of system upgrades on site

Rapiscan Systems:

• Report status to team leadership and senior management as required
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
• Duties may be modified or assigned at any time to meet the needs of the business
• Demonstrate behaviour consistent with the company’s code of ethics and conduct
• Report any quality problems or defects to a manager or a senior member, in order for a corrective action to be implemented and to avoid recurrence

• 5+ years of related/applicable experience in I.T and Software
• Must be familiar with Windows OS (both server and workstation) including Active Directory
• Must have working experience with configuring and troubleshooting Active Directory
• Experience with virtualization technologies e.g., Hyper-V, VMware is an advantage
• Must have advanced experience in networking with VLAN, VPN, and Firewall configurations
• Must have experience with configuring and maintaining networks
• Must have experience in Software systems, diagnostic and troubleshooting
• Must have a high-level of technical troubleshooting + remediation experience at a 2/3^rd line level
• Experience working in a global environment across multiple time zones
• Must be able to work and reside in the KSA
• May involve some international travel

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role

As a Software & I.T Support Engineer

You will reside in KSA, based in Rapiscan’s Riyadh offices. Rapiscan has a growing fleet of X-ray systems deployed throughout the Kingdom. These systems have complex software and IT components that require expert troubleshooting, diagnostics, maintenance, and patching.

Working with UK and US teams, you will diagnose and remediate I.T and software issues, and configure systems to integrate with customer networks. The primary function is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdom.

The scope includes hardware, network, software configuration, and documentation, supporting the ongoing health and maintenance of all systems in the country. You will work alongside Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers, and Cyber Security.

Travel throughout KSA is required; transportation will be provided as part of your package.

Responsibilities

Operations – IT Systems Support:

• Address IT system-related and hardware issues
• Facilitate network connectivity with ZATCA IT staff
• Support personnel to identify root causes of IT infrastructure problems
• Provide 2nd / 3rd line support for IT systems

Operations – Software Systems Support:

• Address software issues, collect logs, and perform diagnostics
• Work with the Software team to identify root causes and solutions
• Install and test software releases, monitor efficacy
• Act as a conduit for customer feedback on software
• Provide 2nd / 3rd line support for software systems
• Validate and install patches across systems
• Support field service teams with patch installation
• Assist with system upgrades and security configurations

Rapiscan Systems:

• Report status to leadership and management
• Uphold company values of Integrity, Innovation, Accountability, and Teamwork
• Perform duties as assigned to meet business needs
• Maintain ethical standards and report quality issues for corrective action

Qualifications

• 5+ years of experience in IT and Software
• Familiarity with Windows OS (server and workstation), including Active Directory
• Experience with configuring and troubleshooting Active Directory
• Experience with virtualization technologies (e.g., Hyper-V, VMware) is advantageous
• Advanced networking skills (VLAN, VPN, Firewall)
• Experience with network configuration and maintenance
• Proficiency in software diagnostics and troubleshooting
• High-level technical troubleshooting and remediation skills at 2nd/3rd line
• Experience in a global, multi-time zone environment
• Ability to work and reside in KSA

Join to apply for the Software/IT Support role at Rapiscan Systems

Join to apply for the Software/IT Support role at Rapiscan Systems

Get AI-powered advice on this job and more exclusive features.

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview Of Role

As an Software & I.T Support Engineer.

you will reside in the KSA, based in Rapiscan’s Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.

Working with UK and US teams you will work to diagnose and remediate I.T and software Issues, configure software & I.T. systems to integrate with customer networks solutions.The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdon.

The scope of this position includes hardware, network, software configuration, and documentation, , in support of the ongoing health and maintenance of all systems om country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.

Travel throughout the KSA is required, the company will provide transportation as part of your package.

Responsibilities

Operations - IT Systems Support:

• Address IT system-related and/or computer hardware-related issues
• Facilitate network connectivity working with ZATCA IT staff
• Support personnel to identify root cause of IT infrastructure related problems
• Provide 2nd/3rd Line support for I.T systems
  
  

• Address Software related issues, collecting logs and performing initial diagnostics
• Work with the Software team to identify root cause and formulate a solution
• Install and test software releases, monitoring efficacy
• Act as a conduit for customer feedback on software
• Provide 2nd/3rd Line support for Software systems
  
  

• Validate and install patches across applicable systems.
• Provide support to field service teams with the installation of patches.
• Support the I.T Security advisor with installation and configuration of system upgrades.
• Provide further support to the installation of system upgrades on site.
  
  

• Report status to team leadership and senior management as required.
• Uphold the company’s core values of Integrity, Innovation, Accountability and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.
  
  

• 5+ years of related/applicable experience in I.T and Software
• Must be familiar with Windows OS (both server and workstation) including Active Directory
• Must have working experience with configuring and troubleshooting Active Directory
• Experience with virtualization technologies e.g., Hyper-V, VMware is an advantage
• Must have advanced experience in networking with VLAN, VPN, and Firewall configurations
• Must have experience with configuring and maintaining networks.
• Must have experience in Software systems, diagnostic and troubleshooting.
• Must have a high-level of technical troubleshooting + remediation experience at a 2/3rd line level.
• Experience working in a global environment across multiple time zones.
• Must be able to work and reside in the KSA.
• May Involve some international travel.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Security and Investigations

Referrals increase your chances of interviewing at Rapiscan Systems by 2x

Get notified about new Software Specialist jobs in Riyadh, Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 23 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.