65 Excellence Manager jobs in Saudi Arabia

The Customer Excellence Manager will lead the post-sale customer services function, ensuring exceptional support and maintenance services for our clients. This role is pivotal in fostering long-term client relationships, enhancing customer satisfaction, and driving continuous improvement in service delivery. Client Details Digital transformation solutions provider for industrial operations, helping manufacturers improve efficiency, safety, and decision-making through real-time data, automation, and integrated software tools. Description Service Delivery & Maintenance Operations: * Lead and oversee the delivery of technical support and maintenance services. * Supervise a team of engineers and service professionals, ensuring high service standards. * Develop and maintain proactive maintenance schedules to reduce client downtime. * Work closely with clients to tailor support based on their operational needs. Quality Assurance & Process Optimization: * Monitor performance metrics and implement continuous improvement initiatives. * Conduct service review meetings with clients to gather feedback and refine offerings. * Introduce best practices to elevate the overall quality of service. Team Management & Development: * Hire, train, and coach customer service staff. * Lead performance management and professional development efforts. * Foster a collaborative, customer-focused team culture. Client Engagement & Retention: * Act as the primary point of contact for post-sale client issues. * Build trusted relationships with key stakeholders. * Anticipate and resolve client concerns to support retention. Data Management & Reporting Tools: * Maintain accurate documentation of client interactions and service activities. * Provide regular reports on service delivery and customer satisfaction. * Use CRM and service platforms to monitor progress and track KPIs. Job Offer * Opportunities for professional growth within a stable and established organisation. * A collaborative and supportive work environment in Dammam. * The chance to make a meaningful impact on customer service operations. If you are passionate about delivering excellence in the industrial/manufacturing sector, we encourage you to apply for this exciting opportunity in Dammam.

* Bachelor's degree in Engineering or a related discipline. * 10+ years of experience in customer service or maintenance management within a digital, technical, or industrial environment. * Strong team leadership and communication skills. * Proficient in CRM and maintenance software. * Fluent in English; Arabic is strongly preferred.

• General Description of Role and Responsibilities:
• Review and update policies, processes and procedures , quality assurance, continuous improvement, risk management, training and projects monitoring & reporting.
• Developing and getting ratified department operating structure and department operating processes and procedures based on the PMM processes and procedures.
• Assessing the capability of the existing PMO Department staff and recommend appropriate roles and responsibilities
• Preparing the department knowledge transfer program which includes comprehensive on-the-job learning
• Motivating employees to improve performance by fostering a culture of continuous improvement and innovation
• Ensuring the Stage Gate Process is applied consistently to projects.
• Establishing and maintaining a quality management system for the PMO that is aligned with the PMM.
• Ensuring that the quality assurance management is implemented for each project
• Analyzing data to identify operational trends and opportunities for improvement
• Coordinating with other departments within the organization to ensure successful implementation of initiatives
• Reviewing bidders quality submittals
• Implementing a Risk Management procedure and system that is in alignment with the PMM template. This will include establishing a typical risk register to facilitate identification of risks, likelihood of occurrence, mitigation measures and assignment of responsibilities.
• Enforcing the establishment of Risk Registers for each project by the Construction Management contractor.
• Review the Risk Registers of all projects on a monthly basis.
• Analyze project performance data to identify risks and issues.
• Preparing reports on operational performance, including benchmarks against industry standards or best practices
• Reviewing, validating and consolidating project monthly dashboards and reports highlighting any concerns
• Developing consolidated NWC dashboard in accordance with the available PMIS requirements
• Developing and issuing periodical project dashboards, presentations, and reports to concerned internal and external stakeholders.
• Provide the support in completing all the requested tasks in PMIS.
• Develop set of KPIs to measure the performance of the projects and clusters
• Ensure the timely and accuracy of project data input to the PMIS (i.e Primavera P6, Oracle Project Module, Oracle Unifier, etc.).
• Coordinate performance evaluation of contractors and consultants by clusters management and classify (on the basis of capability and performance).
• Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
• Perform other duties as assigned by the line manager/supervisor.

Skills

• Qualifications, Experience, Knowledge and Skills
• Bachelor degree in engineering from an accredited university.
• Minimum 20 years experience in project management environment on large projects include overall responsibility for setting up and running a PMO.
• Thorough knowledge and demonstrated experience of professional project management processes and procedures.
• Working knowledge of engineering, procurement, contracts, construction, and start-up / set up work processes.
• Involvement in continuous improvement and capacity building / talent development.
• Demonstrated skill in management, supervisory and personnel administrative functions.
• Excellent verbal and written communication skills.
• Experience of working internationally (preference KSA experience).

• General Description of Role and Responsibilities:
• Review and update policies, processes and procedures , quality assurance, continuous improvement, risk management, training and projects monitoring & reporting.
• Developing and getting ratified department operating structure and department operating processes and procedures based on the PMM processes and procedures.
• Assessing the capability of the existing PMO Department staff and recommend appropriate roles and responsibilities
• Preparing the department knowledge transfer program which includes comprehensive on-the-job learning
• Motivating employees to improve performance by fostering a culture of continuous improvement and innovation
• Ensuring the Stage Gate Process is applied consistently to projects.
• Establishing and maintaining a quality management system for the PMO that is aligned with the PMM.
• Ensuring that the quality assurance management is implemented for each project
• Analyzing data to identify operational trends and opportunities for improvement
• Coordinating with other departments within the organization to ensure successful implementation of initiatives
• Reviewing bidders quality submittals
• Implementing a Risk Management procedure and system that is in alignment with the PMM template. This will include establishing a typical risk register to facilitate identification of risks, likelihood of occurrence, mitigation measures and assignment of responsibilities.
• Enforcing the establishment of Risk Registers for each project by the Construction Management contractor.
• Review the Risk Registers of all projects on a monthly basis.
• Analyze project performance data to identify risks and issues.
• Preparing reports on operational performance, including benchmarks against industry standards or best practices
• Reviewing, validating and consolidating project monthly dashboards and reports highlighting any concerns
• Developing consolidated NWC dashboard in accordance with the available PMIS requirements
• Developing and issuing periodical project dashboards, presentations, and reports to concerned internal and external stakeholders.
• Provide the support in completing all the requested tasks in PMIS.
• Develop set of KPIs to measure the performance of the projects and clusters
• Ensure the timely and accuracy of project data input to the PMIS (i.e Primavera P6, Oracle Project Module, Oracle Unifier, etc.).
• Coordinate performance evaluation of contractors and consultants by clusters management and classify (on the basis of capability and performance).
• Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
• Perform other duties as assigned by the line manager/supervisor.

Skills

• Qualifications, Experience, Knowledge and Skills
• Bachelor degree in engineering from an accredited university.
• Minimum 20 years experience in project management environment on large projects include overall responsibility for setting up and running a PMO.
• Thorough knowledge and demonstrated experience of professional project management processes and procedures.
• Working knowledge of engineering, procurement, contracts, construction, and start-up / set up work processes.
• Involvement in continuous improvement and capacity building / talent development.
• Demonstrated skill in management, supervisory and personnel administrative functions.
• Excellent verbal and written communication skills.
• Experience of working internationally (preference KSA experience).

Join to apply for the Operations Excellence Manager (OEM001) role at Foreground.

Foreground is partnering with a prominent regional food manufacturer to appoint an Operations Excellence Manager to spearhead continuous improvement initiatives across the plant's manufacturing and supply chain operations.

This strategic role is designed for a seasoned operations leader who brings both analytical precision and a transformation mindset. The ideal candidate will be tasked with architecting and embedding a high-performance culture, driving operational maturity across functions, and ensuring scalable efficiency through data-driven decision-making, lean methodologies, and cross-functional alignment.

• Institutionalize a culture of excellence across the plant, grounded in structured problem-solving and measurable outcomes.
• Lead the design and execution of continuous improvement frameworks that elevate performance, enhance cost efficiency, and support long-term scalability.
• Serve as a strategic operations advisor to senior leadership, aligning improvement initiatives with broader business priorities and expansion plans.

• Design, lead, and sustain lean transformation programs across production, logistics, maintenance, and quality functions.
• Facilitate advanced root cause analyses and corrective action plans for systemic performance issues.
• Collaborate with cross-functional leadership to define operational KPIs, cascading targets through all plant levels.
• Develop internal training programs to uplift capability in Lean, Six Sigma, and operational analytics.
• Monitor progress of initiatives using structured governance routines and visual performance management tools.
• Act as an operational advisor during technology implementations, capacity expansion projects, and new product introductions, ensuring readiness and process stability.
• Foster internal alignment between business, operational, and quality objectives while reinforcing cost discipline and output reliability.

• Bachelor's degree in Industrial Engineering, Operations Management, or a related discipline; Master's degree preferred.
• Minimum of 7 years of experience in industrial or food manufacturing, including 3+ years in a transformation or continuous improvement leadership role.
• Certified Lean Six Sigma Green Belt or higher (Black Belt preferred).
• Demonstrated success leading large-scale process improvement or turnaround projects.
• Deep familiarity with operational excellence frameworks, TPM, and structured KPI systems.
• Exposure to international food safety regulations (HACCP, ISO 22000) is highly advantageous.
• Executive-level communication and stakeholder engagement skills.

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Business Consulting and Services

This job is active and accepting applications.

Join to apply for the Ubuntu Engineering Delivery and Excellence Manager role at Canonical

3 days ago Be among the first 25 applicants

Join to apply for the Ubuntu Engineering Delivery and Excellence Manager role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring a Quality Engineering Manager for our Ubuntu Quality Engineering team, with an impactful mission to take our Linux distro quality to a new level through automation and large-scale data analysis.

As the Ubuntu Quality Engineering Manager, you must be an experienced engineer who has built large-scale software quality assurance frameworks, is passionate about the future of Ubuntu, mindful of the dynamics of the open source ecosystem, and equally aware of mission-critical requirements related to shipping the best Linux distro to users and partners world-wide. You will work closely with the various teams involved in creating Ubuntu and influence their practices to improve quality in every step of Ubuntu engineering. Your goal is to rethink the way a Linux distro approaches quality - bringing together automation, third-party analysis tooling, feedback loops from the community and user base, and our own test capabilities. Your team will monitor, develop and improve the quality of the Ubuntu System, to drive quality excellence and best DevOps practices among Ubuntu Desktop, Server, Containers and VM at package, system, and cluster levels.

As every engineering manager at Canonical, your role is technical but your focus is your team. You are expected to help them grow as engineers, do important and satisfying work, and work well with colleagues and the community. Technical leadership experience and experience as a software engineer are necessary prerequisites for this role. You will be expected to lead, challenge, and develop strong engineers, positively influence the culture, facilitate technical delivery, and work with your team on strategy and execution.

Location: Global worldwide

The role entails

• Define and monitor quality metrics for the most popular Linux distro in the world
• Set and manage expectations with other engineering teams, management, and external stakeholders
• Advocate and advance modern, agile software development practices
• Develop and evangelize great engineering and organizational practices
• Setup and maintain continuous integration for all supported deliverables
• Develop a team with a culture of high quality and performance
• Work from home with international travel twice per year for up to two weeks
  
  

• You have a strong software engineering, Linux, and open source background
• Your technical knowledge includes C/C++, Python programming, and Shell scripting
• You have experience with quality processes and continuous integration tools and principles
• You have engineering management experience and enjoy growing people
• You are a strong proponent of data-driven decision making
  
  

• A good understanding of Debian packaging and snaps will be valuable
• Familiarity with an agile development environment
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Software Development

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In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented Performance Management Specialist to join our team! In this role, you will drive organizational performance by developing key performance indicators (KPIs), implementing monitoring systems, and supporting continuous improvement in transportation-related projects.

What You'll Be Doing:

• Develop, implement, and refine KPIs to measure organizational and project performance, ensuring alignment with strategic objectives and stakeholder requirements.

• Design and manage performance monitoring systems to track progress, identify trends, and generate actionable insights for decision-making.

• Analyze performance data from various sources to produce comprehensive reports, highlighting areas for improvement and recommending optimization strategies.

• Facilitate performance review processes, including meetings, audits, and follow-up actions to enhance accountability and efficiency.

• Support organizational development initiatives by integrating performance management best practices into processes and training programs.

• Ensure compliance with performance standards, regulatory requirements, and project deliverables through regular evaluations and documentation.

What Required Skills You'll Bring:

• Bachelor's degree in Business Administration, Management, or a related field.

• Minimum 8+ years of experience in performance management, with demonstratedexpertise in KPI development and monitoring systems.

• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, Power BI) and performance tracking methodologies.

• Excellent communication and stakeholder engagement abilities to facilitate reviews and drive improvements.

What Desired Skills You'll Bring:

• Experience in organizational development or transportation projects.

• Knowledge of change management and continuous improvement frameworks.

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .

About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

The Performance Management Lead is a pivotal position within the facilities and property management sector, specifically tailored for those with a background in airport operations. This role focuses on enhancing performance metrics to ensure that airport facilities operate efficiently and effectively. The successful candidate will be responsible for developing performance management strategies that align with the unique requirements of airport environments, ensuring compliance with aviation standards while optimizing operational workflows. This position requires a strategic mindset, strong analytical skills, and the ability to foster collaboration across various departments to achieve performance excellence.

Responsibilities:

1. Design and implement performance management frameworks specific to airport operations.
2. Collaborate with airport management and operational teams to establish key performance indicators (KPIs).
3. Analyze performance data to identify trends, inefficiencies, and opportunities for improvement.
4. Conduct training sessions for staff on performance management best practices tailored to airport settings.
5. Prepare and present detailed performance reports to airport leadership and stakeholders.
6. Ensure adherence to aviation industry standards and regulations in performance measurement.
7. Lead initiatives to enhance employee engagement and operational productivity within airport facilities.
8. Conduct regular assessments of performance management processes and recommend enhancements.
9. Manage relationships with airport stakeholders to ensure alignment on performance goals.
10. Promote a culture of accountability and high performance within the airport management team.

Preferred Candidate:

1. Significant experience in performance management within the airport or aviation sector.
2. Strong analytical skills with a proven ability to interpret complex aviation data.
3. Excellent communication and interpersonal skills, particularly in a multicultural environment.
4. Demonstrated leadership capabilities in high-pressure situations.
5. Ability to work collaboratively with diverse teams in an airport setting.
6. Detail-oriented with a focus on operational quality and safety.
7. Strong problem-solving skills and a proactive approach to challenges.
8. Experience in facilities and property management, specifically in airport environments.
9. Ability to adapt to rapidly changing priorities and operational demands.
10. Commitment to ongoing professional development and staying current with aviation trends.

Skills

• Proficiency in performance management software and aviation-specific tools.
• Strong understanding of data analysis and reporting techniques in airport operations.
• Excellent project management and organizational skills.
• Ability to develop training materials and conduct workshops for airport staff.
• Knowledge of industry best practices in airport facilities management.
• Strong negotiation and conflict resolution skills in a diverse environment.
• Familiarity with compliance and regulatory requirements specific to aviation.
• Effective time management skills to handle multiple priorities in a fast-paced setting.