48 Director Of Operational Excellence jobs in Saudi Arabia

JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.

As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.

1. Manage the reporting process to ensure accuracy and timeliness of data delivery.
2. Analyze data trends and provide actionable insights to support strategic decision-making.
3. Identify opportunities for process optimization to improve efficiency and quality.
4. Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
5. Lead projects aimed at enhancing reporting functionality and data integrity.
6. Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
7. Provide training and support to team members regarding reporting tools and methodologies.

1. Bachelor's degree in Business Administration, Analytics, or a related field.
2. Minimum of 5 years of experience in reporting, data analysis, or process improvement.
3. Strong analytical skills and attention to detail.
4. Proven experience in managing and leading teams.
5. Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
6. Excellent communication and interpersonal skills.
7. Understanding of construction or project management processes is a plus.
8. Project management certification is advantageous.

JASARA PMC is looking for a dedicated and skilled Manager of Reporting & Process Improvement to join our team. In this role, you will be responsible for overseeing the reporting functions, ensuring accurate data analysis, and driving process improvement initiatives across the organization to enhance operational efficiency.

As a Manager, you will work closely with various teams to identify areas for improvement and implement best practices in reporting and operational processes.

1. Manage the reporting process to ensure accuracy and timeliness of data delivery.
2. Analyze data trends and provide actionable insights to support strategic decision-making.
3. Identify opportunities for process optimization to improve efficiency and quality.
4. Collaborate with stakeholders to gather reporting requirements and develop relevant documentation.
5. Lead projects aimed at enhancing reporting functionality and data integrity.
6. Stay updated with industry trends to ensure that JASARA implements the best practices in reporting and process management.
7. Provide training and support to team members regarding reporting tools and methodologies.

1. Bachelor's degree in Business Administration, Analytics, or a related field.
2. Minimum of 5 years of experience in reporting, data analysis, or process improvement.
3. Strong analytical skills and attention to detail.
4. Proven experience in managing and leading teams.
5. Proficiency in reporting tools (e.g., Microsoft Excel, Power BI, or Tableau).
6. Excellent communication and interpersonal skills.
7. Understanding of construction or project management processes is a plus.
8. Project management certification is advantageous.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking aSenior Manager – Visitor Operations Managementto lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization’s vision of providing a world-class visitor experience.

What You'll Be Doing:

Vendor Relationship Management:

• Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.

• Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.

• Hold vendors accountable for delivering high-quality services that enhance the visitor experience.

Operational Planning & Execution:Pre-Operations:

• Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.

• Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.

• Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.

Post-Operations:

• Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.

• Conduct regular performance reviews with vendors to address issues and identify areas for improvement.

• Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.

Quality Assurance & Service Enhancement:

• Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.

• Collaborate with internal teams to integrate vendor services into daily operations and special events.

• Implement quality assurance processes to maintain and improve service standards.

Financial & Compliance Oversight:

• Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.

• Identify opportunities for cost savings and value optimization.

• Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.

Technology & Innovation:

• Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.

• Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.

What Required Skills You'll Bring:

• Bachelor’s degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.

• Vendor Management:10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.

• Operational Expertise:Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.

• Logistics & Reporting:Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).

• Communication & Problem-Solving:Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.

• Contractual Knowledge:Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.

What Desired Skills You'll Bring:

• Experience working in public realm or park environments.

• Familiarity with sustainability analytics platforms and data visualization tools.

• Strong project management and contract oversight capabilities.

• If you’re ready to lead innovative visitor operations and deliver exceptional experiences, we’d love to hear from you!

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking a Senior Manager – Visitor Operations Management to lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization’s vision of providing a world-class visitor experience.

What You'll Be Doing:

Vendor Relationship Management:

• Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.

• Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.

• Hold vendors accountable for delivering high-quality services that enhance the visitor experience.

Operational Planning & Execution:

Pre-Operations:

• Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.

• Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.

• Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.

Post-Operations:

• Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.

• Conduct regular performance reviews with vendors to address issues and identify areas for improvement.

• Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.

Quality Assurance & Service Enhancement:

• Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.

• Collaborate with internal teams to integrate vendor services into daily operations and special events.

• Implement quality assurance processes to maintain and improve service standards.

Financial & Compliance Oversight:

• Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.

• Identify opportunities for cost savings and value optimization.

• Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.

Technology & Innovation:

• Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.

• Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.

What Required Skills You'll Bring:

• Bachelor’s degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.

• Vendor Management: 10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.

• Operational Expertise: Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.

• Logistics & Reporting: Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).

• Communication & Problem-Solving: Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.

• Contractual Knowledge: Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.

What Desired Skills You'll Bring:

• Experience working in public realm or park environments.

• Familiarity with sustainability analytics platforms and data visualization tools.

• Strong project management and contract oversight capabilities.

• If you’re ready to lead innovative visitor operations and deliver exceptional experiences, we’d love to hear from you!

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .

About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking aSenior Manager - Visitor Operations Managementto lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization's vision of providing a world-class visitor experience.

What You'll Be Doing:

Vendor Relationship Management:

• Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.

• Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.

• Hold vendors accountable for delivering high-quality services that enhance the visitor experience.

Operational Planning & Execution:Pre-Operations:

• Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.

• Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.

• Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.

Post-Operations:

• Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.

• Conduct regular performance reviews with vendors to address issues and identify areas for improvement.

• Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.

Quality Assurance & Service Enhancement:

• Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.

• Collaborate with internal teams to integrate vendor services into daily operations and special events.

• Implement quality assurance processes to maintain and improve service standards.

Financial & Compliance Oversight:

• Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.

• Identify opportunities for cost savings and value optimization.

• Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.

Technology & Innovation:

• Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.

• Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.

What Required Skills You'll Bring:

• Bachelor's degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.

• Vendor Management:10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.

• Operational Expertise:Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.

• Logistics & Reporting:Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).

• Communication & Problem-Solving:Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.

• Contractual Knowledge:Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.

What Desired Skills You'll Bring:

• Experience working in public realm or park environments.

• Familiarity with sustainability analytics platforms and data visualization tools.

• Strong project management and contract oversight capabilities.

• If you're ready to lead innovative visitor operations and deliver exceptional experiences, we'd love to hear from you!

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.

Job Description:

Are you passionate about delivering exceptional visitor experiences and managing high-performing vendor relationships? We are seeking a Senior Manager - Visitor Operations Management to lead and oversee all aspects of visitor services and operations for a large-scale park facility. In this role, you will act as the primary point of contact between the Visitor Operations & Services Department and third-party vendors, ensuring seamless service delivery that aligns with the organization's vision of providing a world-class visitor experience.

What You'll Be Doing:

Vendor Relationship Management:

• Serve as the lead representative and primary liaison between the Visitor Operations & Services Department and external service providers.

• Ensure vendor performance meets Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.

• Hold vendors accountable for delivering high-quality services that enhance the visitor experience.

Operational Planning & Execution:

Pre-Operations:

• Define vendor scopes of work, service requirements, and selection criteria based on departmental needs.

• Participate in vendor selection processes, including RFP development, evaluation, and contract negotiation.

• Oversee vendor onboarding, ensuring alignment with operational procedures, safety protocols, and visitor experience standards.

Post-Operations:

• Monitor and evaluate vendor performance through daily checks, manpower planning, and readiness assessments.

• Conduct regular performance reviews with vendors to address issues and identify areas for improvement.

• Manage contract compliance, change orders, and renewals in collaboration with legal and procurement teams.

Quality Assurance & Service Enhancement:

• Ensure vendor services consistently contribute to a seamless and high-quality visitor experience, including efficient information services, safety, and amenities.

• Collaborate with internal teams to integrate vendor services into daily operations and special events.

• Implement quality assurance processes to maintain and improve service standards.

Financial & Compliance Oversight:

• Monitor vendor invoicing and expenditures to ensure accuracy and timely payments.

• Identify opportunities for cost savings and value optimization.

• Ensure all vendor activities comply with local regulations, organizational policies, and industry best practices.

Technology & Innovation:

• Identify and recommend new technologies to enhance visitor operations, such as CRM-integrated call center solutions, visitor flow management tools, and data analytics platforms.

• Act as the departmental liaison with IT and Digital teams for outsourced technology services impacting visitor operations.

What Required Skills You'll Bring:

• Bachelor's degree in Project Management, Business Administration, Hospitality Management, Supply Chain Management, Operations Management, Procurement, or a related field.

• Vendor Management: 10+ years of experience managing third-party service providers or vendor contracts, including developing SLAs, KPIs, and contract monitoring.

• Operational Expertise: Experience in operational environments such as events, parks, attractions, or public venues, with a proven ability in workforce planning and staff scheduling.

• Logistics & Reporting: Strong understanding of operational logistics and supply chain coordination, with experience in preparing performance reports (daily, monthly, and annual).

• Communication & Problem-Solving: Excellent written and verbal communication skills in both Arabic and English, with the ability to quickly resolve operational and vendor-related challenges.

• Contractual Knowledge: Basic understanding of legal principles related to contracts and procurement, with experience in developing Scopes of Work and managing procurement processes.

What Desired Skills You'll Bring:

• Experience working in public realm or park environments.

• Familiarity with sustainability analytics platforms and data visualization tools.

• Strong project management and contract oversight capabilities.

• If you're ready to lead innovative visitor operations and deliver exceptional experiences, we'd love to hear from you!

Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.

We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .

About Us

Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.

Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.

For more about Parsons, visit and follow us on Facebook, Twitter, LinkedIn, and YouTube.

Al Rajhi Takaful is fully committed to providing you with first-class, Shariah-compliant solutions aligned with the Kingdom’s 2030 Vision. We aim to protect our customers and fulfill their dreams, hopes, and ambitions. All our policies offer state-of-the-art solutions supported by a dedicated, professional, and experienced insurance team.

The Job Title:

Operational Excellence Specialist

Job Description:

Assist the Director of Operational Excellence in managing the day-to-day operations of the General Insurance Department, focusing on achieving operational excellence by optimizing insurance operations and enhancing customer service, internal stakeholder engagement, legal & compliance adherence, and regulatory requirements.

Key Responsibilities:

• Support the team in achieving ART goals by maintaining high standards.
• Ensure all TATs and SLAs across departments are consistently met.
• Identify system issues and collaborate with IT to implement improvements.
• Coordinate with stakeholders such as Finance, Claims, Legal & Compliance, Reinsurance, IT, and Digital for smooth operations.
• Ensure compliance with IA guidelines at all times.
• Contribute to strategic business development alongside the Director.
• Lead project coordination across departments, external partners, and suppliers.
• Manage contracts related to ongoing projects and initiatives.
• Develop and update policies and procedures for general insurance programs.
• Coordinate reporting and control activities with other departments.
• Maintain progress reports on various initiatives.
• Identify opportunities for cross-departmental improvement to increase efficiency and reduce costs.
• Provide guidance on new processes and systems implementation.

Qualifications:

• Minimum of 4 years of experience in insurance or a related field.

• Associate

• Full-time

• Project Management

• Insurance

Referrals can double your chances of securing an interview at Al Rajhi Takaful. Set job alerts for 'Operational Specialist' roles.

Location: Riyadh, Saudi Arabia | Posted 22 hours ago