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Showing 14 Six Sigma jobs in Saudi Arabia

Six Sigma Manager

SAR120000 - SAR240000 Y Hill International (Middle East) Ltd.

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Job Description

  • Review and update policies, processes and procedures , quality assurance, continuous improvement, risk management, training and projects monitoring & reporting.
  • Developing and getting ratified department operating structure and department operating processes and procedures based on the PMM processes and procedures.
  • Assessing the capability of the existing PMO Department staff and recommend appropriate roles and responsibilities
  • Preparing the department knowledge transfer program which includes comprehensive on-the-job learning
  • Motivating employees to improve performance by fostering a culture of continuous improvement and innovation
  • Ensuring the Stage Gate Process is applied consistently to projects.
  • Establishing and maintaining a quality management system for the PMO that is aligned with the PMM.
  • Ensuring that the quality assurance management is implemented for each project
  • Analyzing data to identify operational trends and opportunities for improvement
  • Coordinating with other departments within the organization to ensure successful implementation of initiatives
  • Reviewing bidders quality submittals
  • Implementing a Risk Management procedure and system that is in alignment with the PMM template. This will include establishing a typical risk register to facilitate identification of risks, likelihood of occurrence, mitigation measures and assignment of responsibilities.
  • Enforcing the establishment of Risk Registers for each project by the Construction Management contractor.
  • Review the Risk Registers of all projects on a monthly basis.
  • Analyze project performance data to identify risks and issues.
  • Preparing reports on operational performance, including benchmarks against industry standards or best practices
  • Reviewing, validating and consolidating project monthly dashboards and reports highlighting any concerns
  • Developing consolidated NWC dashboard in accordance with the available PMIS requirements
  • Developing and issuing periodical project dashboards, presentations, and reports to concerned internal and external stakeholders.
  • Provide the support in completing all the requested tasks in PMIS.
  • Develop set of KPIs to measure the performance of the projects and clusters
  • Ensure the timely and accuracy of project data input to the PMIS (i.e Primavera P6, Oracle Project Module, Oracle Unifier, etc.).
  • Coordinate performance evaluation of contractors and consultants by clusters management and classify (on the basis of capability and performance).
  • Informs themselves of the relevant Quality, Environmental, Safety and Occupational Health Policies, Manuals and Procedures in place within Hill International, and ensures continued compliance with these requirements while employed by Hill.
  • Perform other duties as assigned by the line manager/supervisor.
Desired Candidate Profile
  • Bachelor degree in engineering from an accredited university.
  • Minimum 20 years experience in project management environment on large projects include overall responsibility for setting up and running a PMO.
  • Thorough knowledge and demonstrated experience of professional project management processes and procedures.
  • Working knowledge of engineering, procurement, contracts, construction, and start-up / set up work processes.
  • Involvement in continuous improvement and capacity building / talent development.
  • Demonstrated skill in management, supervisory and personnel administrative functions.
  • Excellent verbal and written communication skills.
  • Experience of working internationally (preference KSA experience).
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Lead Lean Manufacturing Specialist

SAR80000 - SAR120000 Y GE Vernova

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Job Description

Job Description Summary
Drive lean initiatives across the site including lean flow line creation, conducting action workouts (AWO's), and leading lean culture. Work with Plant Leadership team to establish a customer-based improvement strategy, which drives safety, customer responsiveness, lead time reduction, quality improvement, and cost reductions in line with business/functional objectives.

Job Description
What you'll do:

  • Create the Lean vision and implement a Lean strategy to reduce inventory, lead time, and waste
  • Lead and develop Lean Facilitators. Build and develop a Kaizen Promotion Officer (KPO) team and shop.
  • Support early integration of Lean principles in product design & process development for New Product Introductions
  • Drive measurable improvements in lead-time, customer delivery, productivity, and inventory.
  • Develop value stream maps for the Organization and eliminate process waste through implementation of Lean techniques
  • Establish and drive a Gemba walk methodology that drives cross functional problem solving on the shop floor
  • Prepare Lean review presentations and pitch to business leaders on Lean business reviews.
  • Prepare operational budgets to fund Lean annual activities and estimate productivity gains.
  • Coach, train and mentor site leadership on the fundamentals and principals of Lean Manufacturing.

What You'll Bring

  • Bachelor's Degree in engineering or related technical discipline from an accredited college or university.
  • Minimum of 5 years' experience in manufacturing or services operations
  • Lean Action Workout Experience or other hands-on experience in Lean deployment and driving changes in production shop floor through strategic projects.
  • Strong oral and written communication skills in English language.

What Will Make You Stand Out

  • Strong oral and written communication skills in Arabic language.
  • Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
  • Ability and willingness to travel 10% of the time, as required

* *Additional Information*
*Relocation Assistance Provided:
No

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Lead Lean Manufacturing Specialist

Dammam GE Vernova

Posted 2 days ago

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Job Description

**Job Description Summary**
Drive lean initiatives across the site including lean flow line creation, conducting action workouts (AWO's), and leading lean culture. Work with Plant Leadership team to establish a customer-based improvement strategy, which drives safety, customer responsiveness, lead time reduction, quality improvement, and cost reductions in line with business/functional objectives.
**Job Description**
**What you'll do:**
+ Create the Lean vision and implement a Lean strategy to reduce inventory, lead time, and waste
+ Lead and develop Lean Facilitators. Build and develop a Kaizen Promotion Officer (KPO) team and shop.
+ Support early integration of Lean principles in product design & process development for New Product Introductions
+ Drive measurable improvements in lead-time, customer delivery, productivity, and inventory.
+ Develop value stream maps for the Organization and eliminate process waste through implementation of Lean techniques
+ Establish and drive a Gemba walk methodology that drives cross functional problem solving on the shop floor
+ Prepare Lean review presentations and pitch to business leaders on Lean business reviews.
+ Prepare operational budgets to fund Lean annual activities and estimate productivity gains.
+ Coach, train and mentor site leadership on the fundamentals and principals of Lean Manufacturing.
**What you'll bring:**
+ Bachelor's Degree in engineering or related technical discipline from an accredited college or university.
+ Minimum of 5 years' experience in manufacturing or services operations
+ Lean Action Workout Experience or other hands-on experience in Lean deployment and driving changes in production shop floor through strategic projects.
+ Strong oral and written communication skills in English language.
**What will make you stand out:**
+ Strong oral and written communication skills in Arabic language.
+ Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.
+ Ability and willingness to travel 10% of the time, as required
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Quality Management Director

Dammam Dammam Airports Company

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Job Description

  1. Job Purpose

To ensure the highest standards of service excellence and efficiency across all facets of DACO activities. oversee and guide the developing, implementing and maintaining management system and processes that align with international and aviation regulations and DACO goals. To foster a culture of collaboration with various departments to identify areas of improvement, directing quality inspection and audits, and drive continuous improvement initiatives. This role aims to ensure adherence and compliance to regulatory standards, fostering a culture of excellence, and enhancing overall service quality and operational efficiency.

  1. Position Accountability Description

Strategic Leadership

  1. Formulate and implement a comprehensive quality management strategy that aligns with DACO’s organizational goals, ensuring adherence to quality standards and regulatory requirements.
  2. Oversee the implementation of a quality management system, adopting frameworks such as ISO 9001, to enhance DACO’s performance and maintain high standards of quality.
  3. Define key performance indicators (KPIs) to systematically track quality objectives, enabling data-driven decision-making and continuous improvement.

Operational Excellence

  1. Direct the development, implementation, and regular updating of management system protocols and documentation to ensure compliance with organizational standards and regulatory requirements.
  2. Oversee regular inspections, audits, and performance evaluations of airport facilities and services to ensure regulatory compliance, SLAs, and quality standards.
  3. Collaborate with process owners and direct the identification, assessment, and prioritization of opportunities for process improvement using methodologies such as Six Sigma, Lean Management, and Kaizen.
  4. Direct the evaluation and analysis of supplier, service, and quality management reports to ensure adherence to standards, while addressing performance issues with actionable insights.
  5. Direct the monitoring of quality metrics and lead management reviews to enhance organizational performance and strategic alignment.
  6. Direct the risk management process by ensuring implementation and documentation and guide in identifying assessing and mitigating efficient risk management.
  7. Direct the establishment, control, and maintenance of all documented information to ensure effectiveness, clarity and traceability.
  8. Direct the process of change management to facilitate seamless transitions and minimize negative impact and resistance.
  9. Review and update the mitigation plan for external and internal issues related to DACO to maintain operational integrity and to gain interested parties’ confidence.
  10. Regularly assess in updating and reviewing the management systems manual to align DACO’s internal requirements and industry best practices.
  11. Implement the Total Quality Management (TQM) principles to foster a culture of continuous improvement and customer centricity.
  12. Direct the interpretation of policies, regulatory and/or governmental regulations, and internal regulations to assure compliance.
  13. Direct the process analyses oversights on a continuing basis to implement a culture of excellence by working directly with operating entities.
  14. Direct the establishment, implementation, and management of quality management systems, incorporating internationally recognized frameworks like ISO 9001.

Stakeholder Management

  1. Cultivate strong relationships with key stakeholders, including vendors, internal departments, and external partners, to be up to date with their needs and expectations and ensure effective management of quality initiatives and adherence to quality standards.
  2. Work with vendors to negotiate quality-related contracts and secure optimal solutions for DACO’s quality management needs, fostering continuous improvement and alignment with business objectives.
  3. Ensure that quality management activities align with DACO’s strategic goals by collaborating closely with internal and external stakeholders to gather resources and information needed for successful implementation.

Team Leadership and Development

  1. Lead, mentor, and develop a high-performing quality management team, promoting a culture of excellence, accountability, and continuous improvement.
  2. Establish clear performance expectations for team members, providing regular feedback and support to foster their growth and development.
  3. Create and implement training programs to enhance the skills and knowledge of the quality management team, ensuring they are prepared to meet evolving industry challenges and maintain high standards.

Financial Management

  1. Oversee the budget for quality management activities, ensuring cost-effectiveness and efficient resource allocation to maximize return on investment.
  2. Track the financial performance of quality management initiatives, identifying cost-saving opportunities and implementing measures to achieve financial targets.
  3. Manage financial planning within the department, monitoring expenditures to ensure adherence to budgetary guidelines and financial targets.

Innovation and Continuous Improvement

  1. Foster innovation in quality management by adopting new technologies and best practices, ensuring DACO remains at the forefront of industry advancements.
  2. Regularly assess and enhance quality management processes to improve efficiency, effectiveness, and alignment with DACO’s strategic objectives.
  3. Promote a culture of continuous improvement within the team by actively seeking and implementing feedback and ideas for process enhancements.
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Quality Management Specialist

SAR120000 - SAR240000 Y ABYAT

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Job Description

Join the Team at
ABYAT
- Your Gateway to Retail Excellence

About us

Are you ready to be part of the largest retail store in the Middle East?
ABYAT
, spanning an impressive 22,000 square meters and offering over 22,000 products, is your one-stop destination for all things home improvement and more. From elegant tiles and captivating wallpapers to state-of-the-art lighting solutions and stylish kitchen fixtures, we pride ourselves on offering a diverse array of top-quality products under one roof.

Established locally with a vision for excellence,
ABYAT
has been setting benchmarks since its inception in September 2005. With an unwavering focus on our customers, we've crafted an experience that revolves around their needs, from our meticulously designed store layouts to our unparalleled service offerings.

Expanding beyond our roots in Kuwait,
ABYAT
is now making waves in Saudi Arabia and setting our sights on Qatar and the UAE. As we continue to grow, we're seeking passionate individuals to join our dynamic team and contribute to our journey of success.

Position
: Inbound Quality inspector

Location
: Saudi Arabia – Jeddah

Type
: Full-time

Role Purpose

The QMS Auditor's role is to check if the company's Quality Management System (QMS) is working properly and follows standards like ISO 9001. The auditor does this by performing regular internal audits to make sure the company meets its own policies, SOPs, quality goals & Legal rules. The auditor also helps find gaps, suggests improvements, and supports continuous development. This role is important for reducing risks, improving operations, and helping the company keep its quality certifications by giving clear and efficient feedback to the management.

Duties and Responsibilities

  • Conduct periodic audits of warehouses, factories, and field installation teams to verify compliance with quality standards and to ensure alignment with established procedures.
  • Supplier On-Site Audits
  • Perform on-site inspections of Finishing and Furnishing installations, ensuring compliance with the required technical specifications.
  • Prepare detailed audit reports, identify non-conformities, risks, and opportunities for improvement; prepare clear and concise audit reports.
  • Follow up on corrective and preventive actions (CAPAs) and verify their implementation and effectiveness.
  • Collaborate with process owners to support continuous improvement and best practices.
  • Assist in preparing for external audits and certifications.
  • Maintain accurate and updated audit records and documentation.

Qualifications/Requirements:

Required Experience

  • A minimum of 3 to 5 years of practical experience in internal auditing, quality management and auditing
    operational processes (Manufacturing – Aftersales – Logistics).
  • Solid knowledge of quality management systems (e.g., ISO 9001) and Workplace health and safety standards (OSHA).
  • Proven experience in auditing manufacturing operations, Logistics, and field installation teams.
  • Familiarity with the materials and techniques used in manufacturing and installing aluminum products for windows, doors, and kitchens.
  • Proficiency in using computers and report preparation tools.
  • It is required that the candidate has good knowledge of the SAP system.

Knowledge and Skills

  • Strong knowledge of ISO 9001:2015 standard and quality management principles.
  • Familiarity with risk-based thinking, process auditing, and continual improvement techniques.
  • Understanding of relevant industry regulations and standards.
  • Analytical thinking and attention to detail.
  • Strong communication and reporting skills.
  • High level of integrity, objectivity, and impartiality.
  • Ability to manage time and priorities effectively.

Comfortable working independently and in teams

Education and Certifications

  • High School Diploma in Quality Management, Industrial technology, or Business Administration (with quality focus)
  • Internal Auditor Certification (ISO 9001 or other applicable standards like ISO 14001, ISO 45001, etc.).
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Quality Management Specialist JIS117962

SAR90000 - SAR120000 Y MM Management Consultant

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Job Description

Title: Quality Management Deputy Manager

Conditions:

  1. Local Transfer only
  2. Reporting to: Corporate Strategy & Transformation - GM
  3. Budget Basic
  4. Industry Exposure: Oil & Gas

Scope

Developing, implementing, and managing the organization's Quality Management System (QMS) to ensure compliance with applicable standards, regulations, and customer requirements. This role leads to quality assurance initiatives, oversees implementation, and drives continuous improvement across all departments.

Qualifications:

  • Bachelor's degree in engineering, Quality Management, or related field.
  • Certified Lead Auditor (ISO 9001 or equivalent) is highly preferred.
  • Minimum 7–10 years of experience in quality management, with at least 3 years in a leadership role.
  • Strong knowledge of QMS standards (ISO 9001, ISO 14001, ISO 45001, etc.).
  • Experience with quality tools and methodologies (e.g., Six Sigma).
  • Proficient in quality management software.

Key Responsibilities:

  • Develop and maintain the company's QMS in accordance with ISO 9001 and other relevant standards.
  • Lead internal and external audits, including certification and customer audits.
  • Establish quality objectives, KPIs, and reporting mechanisms to monitor performance.
  • Manage the quality team and provide leadership, training, and mentoring.
  • Ensure compliance with regulatory and customer-specific requirements.
  • Oversee document control, change management, and quality records.
  • Lead root cause analysis and corrective/preventive action (CAPA) processes.
  • Collaborate with cross-functional teams to improve processes and product quality.
  • Promote a culture of quality and continuous improvement throughout the organization.

Preferred Skills:

  • Strong knowledge of quality standards and regulatory requirements.
  • Proficient in data analysis and quality reporting tools.
  • Strong leadership and team management skills.
  • Excellent analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • High attention to detail and organizational skills.
  • Ability to manage multiple priorities and deadlines.

Please Share Updated Resume on or Connect on

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Quality Management System Consultant

SAR60000 - SAR120000 Y Brains Valley Company

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Job Description

Brains Valley for Management Consulting (BV)
is seeking a highly qualified Quality Management System Consultant to join our dynamic team. The successful candidate will play a key role in developing and enhancing management systems for our clients across both governmental and private sectors.

Job Title: Quality Management Systems Consultant (ISO Systems Consultant)

Key Responsibilities:

As a QMS Consultant, you will be responsible for:


• QMS Development & Implementation: Lead the full lifecycle of ISO 9001-based Quality Management System projects, from initial assessment to final certification.


• Gap Analysis & Planning: Conduct comprehensive gap analysis against ISO 9001 requirements and develop detailed, actionable treatment and project plans.


• Documentation Framework: Author, develop, and manage the entire QMS documentation suite, including Quality Manuals, policies, procedures, work instructions, and forms.


• Training & Awareness: Design and deliver effective training and awareness programs on QMS requirements and internal audit methodologies to build client competency.


• Internal Audit Program Management: Plan, schedule, and execute internal audit programs. Prepare detailed audit reports and ensure rigorous follow-up on corrective and preventive actions.


• Client Partnership & Support:

o Advise and support clients in establishing and monitoring meaningful Quality Objectives.

o Facilitate continuous improvement initiatives and root cause analysis.

o Lead client preparation and support during external certification audits.

o Effectively manage stakeholder relationships at all organizational levels.

Required Qualifications & Experience:


• Bachelor's degree in a related field, master's degree preferred


• dedicated, hands-on experience in consulting on and implementing ISO 9001 Quality Management Systems.


• A demonstrable track record of successfully delivering QMS consulting projects from initiation to certification.


• Mandatory certification as an ISO 9001 Lead Auditor (from a recognized body such as IRCA or equivalent).


• Prior experience delivering consulting services within the Kingdom of Saudi Arabia is a significant advantage.

Required Skills & Competencies:


• Technical Expertise: Exceptional skill in QMS documentation development, internal auditing, gap analysis, and technical report writing.


• Strategic & Analytical: Strong analytical and problem-solving skills with expertise in process improvement methodologies (e.g., PDCA, Lean).


• Communication: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders effectively.


• Project Management: Proven proficiency in project management, including stakeholder engagement, implementation planning, and time management.

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Quality Management Deputy Manager

SAR90000 - SAR120000 Y KHIAR CONTRACTING COMPANY

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Job Description

Job Title:
Quality Management Deputy Manager

Conditions:

  • Transfer Status:
    Local Transfer only
  • Nationality:
    Sudan, Jordan, Tunisia
  • Industry Exposure:
    Oil & Gas

Scope:

Responsible for developing, implementing, and managing the organization's
Quality Management System (QMS)
to ensure compliance with applicable standards, regulations, and customer requirements. The role involves leading quality assurance initiatives, overseeing implementation, and driving continuous improvement across all departments to enhance overall performance and operational excellence.

Qualifications:

  • Bachelor's degree in
    Engineering
    ,
    Quality Management
    , or a related field.
  • Certified Lead Auditor (ISO 9001 or equivalent)
    is highly preferred.
  • 7–10 years
    of experience in
    Quality Management
    , with
    at least 3 years in a leadership role
    .
  • Strong knowledge of
    QMS standards
    (ISO 9001, ISO 14001, ISO 45001, etc.).
  • Hands-on experience with
    quality tools and methodologies
    such as
    Six Sigma
    or
    Lean
    .
  • Proficiency in
    quality management and reporting software
    .

Key Responsibilities:

  • Develop, implement, and maintain the company's
    QMS
    in alignment with
    ISO 9001
    and other relevant standards.
  • Plan and lead
    internal, external, certification,
    and
    customer audits
    .
  • Define and monitor
    quality objectives, KPIs,
    and reporting mechanisms to assess performance.
  • Supervise and mentor the
    quality team
    , providing effective leadership and development support.
  • Ensure compliance with
    regulatory
    ,
    statutory
    , and
    customer-specific
    quality requirements.
  • Oversee
    document control, change management,
    and
    quality record systems
    .
  • Conduct
    root cause analysis
    and implement
    Corrective and Preventive Actions (CAPA)
    .
  • Collaborate with
    cross-functional teams
    to optimize processes and improve product quality.
  • Promote a
    culture of quality, accountability,
    and
    continuous improvement
    across the organization.

Preferred Skills:

  • Strong understanding of
    quality standards
    and
    regulatory frameworks
    .
  • Proficient in
    data analysis
    and
    quality reporting tools
    .
  • Proven
    leadership
    and
    team management
    capabilities.
  • Excellent
    analytical, problem-solving,
    and
    decision-making
    skills.
  • Strong
    communication
    and
    interpersonal
    abilities.
  • Exceptional
    attention to detail
    and
    organizational
    skills.
  • Ability to handle
    multiple priorities
    and work under deadlines.
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Deputy Manager – Quality Management

SAR90000 - SAR120000 Y Hudson IT and Manpower

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Job Description

We are looking for a
Deputy Manager – Quality Management
to lead and strengthen our
Quality Management System (QMS)
. The ideal candidate will bring solid experience in
ISO standards, audits, compliance, and continuous improvement initiatives
, with proven leadership skills in the Oil & Gas sector.

Location:
Saudi Arabia (Local Transfer Only)

Eligible Nationalities:
Sudan, Jordan, Tunisia (as per client requirement)

Industry:
Oil & Gas

Key Responsibilities

  • Develop, maintain, and continuously improve the company's
    QMS
    in alignment with
    ISO 9001
    and other standards.
  • Plan, lead, and execute
    internal & external audits
    (certification, surveillance, and customer).
  • Define, track, and report
    quality objectives, KPIs, and metrics
    to management.
  • Manage and mentor the
    quality team
    , ensuring training and professional development.
  • Ensure compliance with
    regulatory, statutory, and client-specific requirements
    .
  • Oversee
    document control, change management, and quality records
    .
  • Lead
    Root Cause Analysis (RCA)
    and manage the
    CAPA system
    .
  • Collaborate with cross-functional teams to drive
    process efficiency and product quality
    .
  • Foster a
    culture of quality, safety, and continuous improvement
    across the organization.

Qualifications & Skills

  • Bachelor's degree in
    Engineering, Quality Management, or related field
    .
  • Certified Lead Auditor (ISO 9001 or equivalent)
    – highly preferred.
  • 7–10 years
    of quality management experience, including
    3+ years in leadership roles
    .
  • Strong knowledge of
    ISO standards
    (ISO 9001, ISO 14001, ISO
  • Practical expertise with
    quality tools & methodologies
    (Six Sigma, Kaizen, etc.).
  • Proficiency in
    quality management software & reporting tools
    .
  • Strong leadership, analytical, and
    problem-solving abilities
    .
  • Effective communicator with high attention to detail and organizational skills.
  • Ability to manage
    multiple priorities and strict deadlines
    .

If you meet the above criteria and are ready for a challenging and rewarding role, kindly
share your updated CV
ensuring your profile matches the
job description and eligibility requirements
.

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Total Quality Management Director

SAR120000 - SAR240000 Y The Royal Commission for AlUla

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Job Description

Manage and support RCU s business units in setting up quality management systems that suit their mandates in compliance with ISO standards and other national and international quality and excellence frameworks and guidelines.

Drive, design, and continually monitor the implementation of quality framework, quality standards, management systems governance, and management manuals/processes to maintain effective management systems.

Oversee the planning and conducting of internal quality assessments on established systems to identify areas for improvement and ensure continual enhancement within business unit operations.

Manage and support RCU s business units in setting up the quality features for the internal and external services.

Support positioning RCU locally, regionally and internationally through identifying premium awards & accreditations including business excellence awards that are aligned with RCU s vision and strategic objectives.

Oversee the development and execution of RCU s Customer Experience plans, including measurement frameworks, data collection and analysis, and advising on initiatives to enhance satisfaction, with actionable recommendations to drive improvements.

Direct the planning and implementation of comprehensive customer studies and surveys to assess satisfaction levels and identify actionable insights, along with testing the set customer satisfaction targets.

Guide the excellence process by creating the excellence enhancement plans and frameworks for the services provided/value proposition to AlUla & RCU, for relevant stakeholders serving the county to implement them.

Plan and develop excellence frameworks for AlUla & RCU, ensuring the successful delivery of the organizational excellence roadmap, in alignment with the relevant departments.

Oversee awards and accreditations management across RCU and AlUla, including developing reporting systems and maintaining a master log that tracks current and targeted recognitions for upcoming periods.

Set KPIs to measure effectiveness of excellence frameworks in real time, conduct periodic assessments to address gaps, and ensure KPIs are linked to award achievements to incentivize pursuit of high standards and recognition.

Partner with the relevant sectors and departments (e.g., Tourism Strategy Excellence, Local Governance Excellence) on identifying and addressing customer expectations, ensuring services are tailored to meet or exceed these expectations

Oversee planning of prescriptive remedies for organizational activities that may impair operations, products, or service excellence across AlUla & RCU, ensuring effective use of resources to achieve optimal results.

Drive the development and governance of internal Service Level Agreements (SLAs) to ensure cross-departmental alignment, accountability, and performance tracking in support of organizational objectives.

Evaluate and assess the excellence plans and framework implementation to ensure continuous improvement and value creation for stakeholders.

Managerial Responsibilities

  • Contribute to the sector s short- and long-term strategy from the Department's perspective in line with RCU overall vision and mission.
  • Develop the Department's strategy, objectives, KPIs annual operational plans and ensure plan execution is meeting the targets.
  • Direct the Department's connection to its customers, whether internal or external, to ensure customer needs are met effectively.
  • Ensure effective staffing, professional development, and deployment of staff of the sector in consultation with the Sector Executive
  • Oversee the development, maintenance, implementation and adherence of the department policies and procedures as well as the overall performance of the department.
  • Prepare and submit the Department's annual budget for approval taking all planned activities and necessary investments into consideration by monitoring the financial performance.
Desired Candidate Profile

Academic Qualifications

  • Bachelor's Degree (Master's Degree Preferred) in Quality Management, Business Administration, Engineering, or a related field.

Work Experience

  • 10 years of relevant experience and 5 years in a managerial role

Other Requirements

Competencies

  • Awards and Accreditation Management - Advanced
  • Balances Stakeholders - Contributes Strategically
  • Being Resilient -Contributes Strategically
  • Builds Effective Teams -Contributes Strategically
  • Business Acumen - Advanced
  • Collaborates - Contributes Strategically
  • Communicates Effectively - Contributes Strategically
  • Customer Focus - Contributes Strategically
  • Data Analysis - Advanced
  • Drives Vision and Purpose - Contributes Strategically
  • Ensures Accountability - Contributes Strategically
  • Manages Complexity - Contributes Strategically
  • Plans and Aligns -Contributes Strategically
  • Process Review and Improvement - Advanced
  • Product and Services Quality Management - Expert
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  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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